[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
** Description changed: A complete shutdown of the laptop occurs only with the help of the shutdown button. If this is not done, then the keyboard backlight and fans work, and the screen itself is turned off. And also the sleep mode does not work (black screen and no reaction), you have to turn it off with a button to get out of it. The problem has been observed since ubuntu version 20.04 and the BIOS update. These problems are not observed in Windows OS. The video card is no longer displayed as nvidia in both operating systems, now it is displayed only asMesa Intel® UHD Graphics 630 (CFL GT2). I didn't reboot myself before, apparently the kernel was fixed. Thanks to the developers, that now he at least reboots himself. It remains to solve the issue with the shutdown. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.13.0-30-generic 5.13.0-30.33~20.04.1 ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 Uname: Linux 5.13.0-30-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Feb 19 14:35:10 2022 InstallationDate: Installed on 2022-02-01 (17 days ago) InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819) - ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - XDG_RUNTIME_DIR= - LANG=ru_RU.UTF-8 - SHELL=/bin/bash - SourcePackage: linux-signed-hwe-5.13 - UpgradeStatus: No upgrade log present (probably fresh install) Product Name: G7 7790 BIOS Information Vendor: Dell Inc. Version: 1.14.0 10/20/2020 - --- + --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: eve1634 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC0: 1634 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2022-02-01 (17 days ago) InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819) - MachineType: Dell Inc. G7 7790 - Package: linux (not installed) - ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - XDG_RUNTIME_DIR= - LANG=ru_RU.UTF-8 - SHELL=/bin/bash - ProcFB: 0 i915drmfb - ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=72a43957-07b7-4ade-9aa6-30aede661648 ro quiet splash vt.handoff=7 + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 RelatedPackageVersions: - linux-restricted-modules-5.13.0-30-generic N/A - linux-backports-modules-5.13.0-30-generic N/A - linux-firmware 1.187.26 - Tags: focal - Uname: Linux 5.13.0-30-generic x86_64 - UpgradeStatus: No upgrade log present (probably fresh install) - UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo - _MarkForUpload: True - dmi.bios.date: 10/20/2020 - dmi.bios.release: 1.14 - dmi.bios.vendor: Dell Inc. - dmi.bios.version: 1.14.0 - dmi.board.name: 0PJ0RG - dmi.board.vendor: Dell Inc. - dmi.board.version: A00 - dmi.chassis.asset.tag: 6564055862 - dmi.chassis.type: 10 - dmi.chassis.vendor: Dell Inc. - dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd10/20/2020:br1.14:svnDellInc.:pnG77790:pvr:rvnDellInc.:rn0PJ0RG:rvrA00:cvnDellInc.:ct10:cvr:sku08EC: - dmi.product.family: GSeries - dmi.product.name: G7 7790 - dmi.product.sku: 08EC - dmi.sys.vendor: Dell Inc. + linux-restricted-modules-5.13.0-30-generic N/A + linux-backports-modules-5.13.0-30-generic N/A + linux-firmware 1.187.26 ** Description changed: - A complete shutdown of the laptop occurs only with the help of the shutdown button. If this is not done, then the keyboard backlight and fans work, and the screen itself is turned off. And also the sleep mode does not work (black screen and no reaction), you have to turn it off with a button to get out of it. The problem has been observed since ubuntu version 20.04 and the BIOS update. These problems are not observed in Windows OS. The video card is no longer displayed as nvidia in both operating systems, now it is displayed only asMesa Intel® UHD Graphics 630 (CFL GT2). - I didn't reboot myself before, apparently the kernel was fixed. Thanks to the developers, that now he at least reboots himself. It remains to solve the issue with the shutdown. + Полное отключение ноутбука происходит только с помощью кнопки + выключения. Если этого не сделать, то подсветка клавиатуры и + вентиляторы работают, а сам экран отключается. А так же не работает + спящий режим (чёрный экран и никакой реакции), приходится выключать + кнопкой чтобы из него выйти. Проблема наблюдается с версии Ubuntu 20.04 + и обновления BIOS. Эти проблемы не наблюдаются в ОС Windows. + Видеокарта больше не отображается как nvidia в обеих операционных + системах,
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
** Attachment removed: "acpidump.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562186/+files/acpidump.txt ** Attachment removed: "WifiSyslog.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562185/+files/WifiSyslog.txt ** Attachment removed: "UdevDb.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562184/+files/UdevDb.txt ** Attachment removed: "RfKill.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562183/+files/RfKill.txt ** Attachment removed: "PulseList.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562182/+files/PulseList.txt ** Attachment removed: "ProcModules.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562181/+files/ProcModules.txt ** Attachment removed: "ProcInterrupts.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562180/+files/ProcInterrupts.txt ** Attachment removed: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562179/+files/ProcCpuinfoMinimal.txt ** Attachment removed: "ProcCpuinfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562178/+files/ProcCpuinfo.txt ** Attachment removed: "Lsusb-v.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562177/+files/Lsusb-v.txt ** Attachment removed: "Lsusb-t.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562176/+files/Lsusb-t.txt ** Attachment removed: "Lsusb.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562175/+files/Lsusb.txt ** Attachment removed: "Lspci-vt.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562174/+files/Lspci-vt.txt ** Attachment removed: "Lspci.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562173/+files/Lspci.txt ** Attachment removed: "IwConfig.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562172/+files/IwConfig.txt ** Attachment removed: "CurrentDmesg.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562171/+files/CurrentDmesg.txt ** Attachment removed: "CRDA.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562170/+files/CRDA.txt ** Attachment removed: "AlsaInfo.txt" https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+attachment/5562169/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
Hello At the moment, I managed to find a solution, after disabling the thunderbolt in the bios, the laptop itself turns off successfully. Perhaps this is not the best solution, but at the moment it is quite working. Regarding the problems with the sleep mode, if the laptop lid is not closed, then with the help of the touchpad, it wakes up without any problems. If the lid is closed, then after opening the touchpad, it does not come out of sleep, but after connecting the mouse and a short pause, it comes out of sleep mode. People have such problems very often on forums, I hope they can be solved in a more correct way. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
An important fact on this issue: when booting from a USB flash drive with the image 20.04 in demo mode, the system itself shut down without any problems and turned off completely (when pressing the corresponding function, not the shutdown button). The state of the system at the time of the experiment: the OEM core 18.04 is installed. But, as previously reported, when the laptop was running on the installed kernel 20.04, this problem with the natural shutdown of the system persisted. The system still could not shut down correctly. What data enthusiasts may need, please let me know. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find. ** Information type changed from Private Security to Public -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
** Information type changed from Private Security to Public -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1961476] Re: The laptop turns off only through the button and won't wake up from sleep (black screen)
apport information ** Tags added: apport-collected ** Description changed: A complete shutdown of the laptop occurs only with the help of the shutdown button. If this is not done, then the keyboard backlight and fans work, and the screen itself is turned off. And also the sleep mode does not work (black screen and no reaction), you have to turn it off with a button to get out of it. The problem has been observed since ubuntu version 20.04 and the BIOS update. These problems are not observed in Windows OS. The video card is no longer displayed as nvidia in both operating systems, now it is displayed only asMesa Intel® UHD Graphics 630 (CFL GT2). I didn't reboot myself before, apparently the kernel was fixed. Thanks to the developers, that now he at least reboots himself. It remains to solve the issue with the shutdown. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: linux-image-5.13.0-30-generic 5.13.0-30.33~20.04.1 ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 Uname: Linux 5.13.0-30-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Feb 19 14:35:10 2022 InstallationDate: Installed on 2022-02-01 (17 days ago) InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=ru_RU.UTF-8 SHELL=/bin/bash SourcePackage: linux-signed-hwe-5.13 UpgradeStatus: No upgrade log present (probably fresh install) Product Name: G7 7790 BIOS Information Vendor: Dell Inc. Version: 1.14.0 10/20/2020 + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.21 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: eve1634 F pulseaudio + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2022-02-01 (17 days ago) + InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819) + MachineType: Dell Inc. G7 7790 + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR= + LANG=ru_RU.UTF-8 + SHELL=/bin/bash + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=72a43957-07b7-4ade-9aa6-30aede661648 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 + RelatedPackageVersions: + linux-restricted-modules-5.13.0-30-generic N/A + linux-backports-modules-5.13.0-30-generic N/A + linux-firmware 1.187.26 + Tags: focal + Uname: Linux 5.13.0-30-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/20/2020 + dmi.bios.release: 1.14 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.14.0 + dmi.board.name: 0PJ0RG + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.asset.tag: 6564055862 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd10/20/2020:br1.14:svnDellInc.:pnG77790:pvr:rvnDellInc.:rn0PJ0RG:rvrA00:cvnDellInc.:ct10:cvr:sku08EC: + dmi.product.family: GSeries + dmi.product.name: G7 7790 + dmi.product.sku: 08EC + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1961476/+attachment/5562169/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1961476 Title: The laptop turns off only through the button and won't wake up from sleep (black screen) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.13/+bug/1961476/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
