[Bug 1967816] Re: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it

2022-04-12 Thread Launchpad Bug Tracker
This bug was fixed in the package cups-filters - 1.28.15-0ubuntu1

---
cups-filters (1.28.15-0ubuntu1) jammy; urgency=medium

  * New upstream bug fix release.
- In pdftops identify old LaserJets more precisely for working around
  PostScript interpreter bugs, older printers need Poppler, newer models
  need Ghostscript (LP: #1967816).

 -- Till Kamppeter   Mon, 11 Apr 2022 22:19:21
+0200

** Changed in: cups-filters (Ubuntu)
   Status: In Progress => Fix Released

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Title:
  PDF file completely silently fails to print, computer claims it
  printed, printer shows no trace of it

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[Bug 1967816] Re: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it

2022-04-05 Thread Till Kamppeter
Backported to upstream 1.x branch in

https://github.com/OpenPrinting/cups-filters/commit/2134daad68

Will be included in cups-filters 1.28.15 in Ubuntu 22.04 (Jammy).

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Title:
  PDF file completely silently fails to print, computer claims it
  printed, printer shows no trace of it

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[Bug 1967816] Re: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it

2022-04-05 Thread Till Kamppeter
Fixed upstream in

https://github.com/OpenPrinting/cups-filters/commit/607f5e9066


** Package changed: cups (Ubuntu) => cups-filters (Ubuntu)

** Changed in: cups-filters (Ubuntu)
   Importance: Undecided => Medium

** Changed in: cups-filters (Ubuntu)
   Status: New => In Progress

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Title:
  PDF file completely silently fails to print, computer claims it
  printed, printer shows no trace of it

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[Bug 1967816] Re: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it

2022-04-05 Thread Jonathan Kamens
The file prints with pdftops-renderer=gs.

I can fix this for me personally, but is there any way to adjust the
default CUPS configuration for the type of printer that I have to make
this setting the default for others with the same printer, so they don't
also run into this issue?


** Changed in: cups (Ubuntu)
   Status: Incomplete => New

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Title:
  PDF file completely silently fails to print, computer claims it
  printed, printer shows no trace of it

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[Bug 1967816] Re: PDF file completely silently fails to print, computer claims it printed, printer shows no trace of it

2022-04-05 Thread Till Kamppeter
Could you print your file from the command line, using

lp -d duplex file.pdf
lp -d duplex -o pdftops-renderer=gs file.pdf

file.pdf is the file you mention which does not print on your printer.

Please try the 2 command. Tell us which of them prints which of them
not.

Your log shows that the job gets correctly filtered and sent off to the
printer. The printer might have a bug in its PostScript interpreter
making it not print some files. The "-o pdftops-renderer=gs" option of
the second command lets another filter for converting your PDF file into
PostScript being used. The resulting different PostScript file could
perhaps not trigger the bug in the printer.

You can make this setting default via

lpadmin -p duplex -o pdftops-renderer-default=gs

and remove the default setting via

lpadmin -p duplex -R pdftops-renderer-default

Please tell us your experience.


** Changed in: cups (Ubuntu)
   Status: New => Incomplete

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Title:
  PDF file completely silently fails to print, computer claims it
  printed, printer shows no trace of it

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