[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2009-02-16 Thread Marc Webb
Pedro and Sebastien,
I know this is going to sound harsh, will probably upset a lot of people, and 
probably get me kicked off of here, but please think about the user experience 
before doing so. Please take this criticism and use it to make the user 
experience better. We want to make Ubuntu as pleasant to use as possible - and 
that should include bug submission. I appreciate the hard work and dedication 
to this open-source effort, but I feel like this should be brought out in the 
open.

I thought I did exactly what Sebastien said - somebody having the issue
should send the bug upstream where the people writting the software will
read it too. I was having an issue with Ubuntu and I sent it upstream
to this bug reporting system where I assumed the people writing the
software will read it.  I reported the bug here and I assumed that
someone would investigate and persue it from there. This practice of
marking the status invalid and telling the person who submitted it that
they need to send it upstream does not promote bug submission. Frankly,
it is a hassle because I don't know where upstream I'm supposed to
send it. I wouldn't know what to do even if I could find upstream. Did
anyone consider that???

When Sebastien said changing to new because it was an upstream
problem, I assumed this was all taken care of an that someone from the
Ubuntu community would be addressing it and passing it on as necessary.
When Pedro asked did you sent it upstream, I assumed Pedro was asking
Sebastien because upstream is ambiguous from my point of view and no one
directed the question to me.

I just used the bug submission functionality inside Ubuntu to submit a
small issue that I was experiencing. I didn't know I was going to have
to walk it through every step of the process. I don't mind collecting
data, but if you have several things you want the person to do, it would
be better if someone provided a list of the data to collect upfront
instead of pinging back and forth and not explaining exactly what needs
to be done. This is not very user-friendly and certainly falls short of
Linux for Humans. In all likelyhood, the majority of Ubuntu users
would have less experience with Linux than I have and requiring all
these steps to be performed with little to no explanation is an almost
sure-fire way to bury bugs. So the question is - are the bugs really
being fixed or are they all just being deemed invalid because the user,
who thought it would be a simple one or two step process to improve the
product, just gives up after being asked to do task after task?

In addition, if you are addressing one person in particular out of a
group of people, it would be more effective if you addressed them by
name or some other unique identifier, so they will know you are talking
to them and not someone else in the thread.

I hope I have not offended anyone, because that is not the intent. I
just wanted to emphasize that one-liner responses using phrases like
this is an upstream problem, not explaining what to do or who should
do it, and then closing out the ticket are just not effective problem
resolution.

Thank you for your effort.

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2009-02-16 Thread Sebastien Bacher
thank you for your comment, there is no offense there, the ubuntu bug
triager do try to get useful informations on bugs to send those to the
people writting the software so they can be worked. in this case there
is nobody in the ubuntu team getting your issue or knowing the code
enough to know what informations to request, in such case it would not
be efficient to open a bug upstream without being able to reply to their
questions, that's why it has been asked if you could contact them
directly since you get the issue and could reply to their question which
is not the case for bug triagers

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2009-02-14 Thread Sebastien Bacher
somebody having the issue should send the bug upstream where the people
writting the software will read it too

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2009-02-13 Thread Marc Webb
Are you expecting more information from me No other information was
requested. What is the information you are looking for?

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2009-02-12 Thread Pedro Villavicencio
Closing this bug report as no further information has been provided.
Please feel free to reopen this bug if you can provide the information
asked for. Thanks!.

** Changed in: gnome-system-monitor (Ubuntu)
   Status: New = Invalid

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-11-20 Thread Pedro Villavicencio
any news? did you sent it upstream? may you tell us the bug number?

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-11-05 Thread Sebastien Bacher
We are closing this bug report as it lacks the information, described in
the previous comments, we need to investigate the problem further.
However, please reopen it if you can give us the missing information and
don't hesitate to submit bug reports in the future.

** Changed in: gnome-system-monitor (Ubuntu)
   Status: Incomplete = Invalid

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RE: [Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-11-05 Thread Marc Webb


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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-11-05 Thread Marc Webb
Apparently I made a mistake by replying to the email notification for
the last question of how I mount the boot directory. Below is an excerpt
of what I sent in the email. What other information are you missing?

I did the default install for dual booting without a separate partition
for linux. There is only 1 partition for linux (root), and it resides in
the Windows filesystem. I apologize for not remembering the Ubuntu
terminology for this type of install - the one where the linux install
resides on the windows filesystem.

I don't manually mount anything, it was all default.

Here is a cat of the fstab
# /etc/fstab: static file system information.
#
# file system mount point   type  options   dump  pass
proc/proc   procdefaults0   0
/host/ubuntu/disks/root.disk /   ext3loop,errors=remount-ro 0   
1
/host/ubuntu/disks/boot /boot   nonebind0   0
/host/ubuntu/disks/swap.disk noneswaploop,sw 0   0
/dev/scd0   /media/cdrom0   udf,iso9660 user,noauto,exec,utf8 0   0
/dev/scd1   /media/cdrom1   udf,iso9660 user,noauto,exec,utf8 0   0
/dev/fd0/media/floppy0  autorw,user,noauto,exec,utf8 0   0

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-11-05 Thread Sebastien Bacher
changing to new, the mount is a special one and the issue is likely an
upstream one

** Changed in: gnome-system-monitor (Ubuntu)
   Status: Invalid = New

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-20 Thread Sebastien Bacher
how do you mount this boot directory?

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RE: [Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-20 Thread Marc Webb


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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-19 Thread Sebastien Bacher
the is no boot in this log and you didn't add all the requested logs
either

** Changed in: gnome-system-monitor (Ubuntu)
   Status: New = Incomplete

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-19 Thread Marc Webb
Here is the output of mount, which I somehow overlooked. Am I missing
any other logs? I posted everything that was output from these commands
and I'm not sure why boot didn't show up.

[EMAIL PROTECTED]:~$ mount
/host/ubuntu/disks/root.disk on / type ext3 (rw,errors=remount-ro)
proc on /proc type proc (rw,noexec,nosuid,nodev)
/sys on /sys type sysfs (rw,noexec,nosuid,nodev)
varrun on /var/run type tmpfs (rw,noexec,nosuid,nodev,mode=0755)
varlock on /var/lock type tmpfs (rw,noexec,nosuid,nodev,mode=1777)
udev on /dev type tmpfs (rw,mode=0755)
devshm on /dev/shm type tmpfs (rw)
devpts on /dev/pts type devpts (rw,gid=5,mode=620)
lrm on /lib/modules/2.6.24-19-generic/volatile type tmpfs (rw)
/host/ubuntu/disks/boot on /boot type none (rw,bind)
securityfs on /sys/kernel/security type securityfs (rw)
gvfs-fuse-daemon on /home/marc/.gvfs type fuse.gvfs-fuse-daemon 
(rw,nosuid,nodev,user=marc)

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-19 Thread Marc Webb
Also, here is the output of du, in case you are interested
[EMAIL PROTECTED]:/$ du -sh boot
36M boot

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-17 Thread Marc Webb
FilesystemSize  Used Avail Use% Mounted on
/host/ubuntu/disks/root.disk
   27G  4.7G   21G  19% /
varrun   1014M  212K 1014M   1% /var/run
varlock  1014M 0 1014M   0% /var/lock
udev 1014M   44K 1014M   1% /dev
devshm   1014M   48K 1014M   1% /dev/shm
lrm  1014M   39M  975M   4% 
/lib/modules/2.6.24-19-generic/volatile
gvfs-fuse-daemon   27G  4.7G   21G  19% /home/marc/.gvfs


** Changed in: gnome-system-monitor (Ubuntu)
   Status: Invalid = New

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-10-16 Thread Pedro Villavicencio
Closing this bug report as no further information has been provided.
Please feel free to reopen this bug if you can provide the information
asked for. Thanks!.

** Changed in: gnome-system-monitor (Ubuntu)
   Status: Incomplete = Invalid

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-09-13 Thread Marc Webb
** Description changed:

  Binary package hint: gnome-system-monitor
  
  /boot is showing that it is using 109.7 GiB, but the whole installation
  of Ubuntu is less than 30 GB (see screenshot). A du -sh of the boot
  directory says it is 36MB.  I'm not sure if this is because it is
  installed on top of windows and is reporting the values from outside
  Linux or not. I'm not using a separate partition for linux and I limited
  the install to 30GB. I have all the latest updates from today.
+ 
+ Here is the output from gvfs-mount -li:
+ 
+ Drive(0): CD-RW/DVD±RW Drive
+   ids:
+hal-udi: '/org/freedesktop/Hal/devices/storage_model_DVDRW_SOHW_812S'
+unix-device: '/dev/scd0'
+   is_media_removable=1
+   has_media=0
+   is_media_check_automatic=1
+   can_poll_for_media=1
+   can_eject=1
+ Drive(1): CD-RW Drive
+   ids:
+hal-udi: '/org/freedesktop/Hal/devices/storage_model_LTR_48246S'
+unix-device: '/dev/scd1'
+   is_media_removable=1
+   has_media=0
+   is_media_check_automatic=1
+   can_poll_for_media=1
+   can_eject=1
+ Drive(2): SCSI Drive
+   ids:
+hal-udi: 
'/org/freedesktop/Hal/devices/storage_serial_1ATA_Maxtor_6B200M0_B41ZSJ7H'
+unix-device: '/dev/sda'
+   is_media_removable=0
+   has_media=1
+   is_media_check_automatic=0
+   can_poll_for_media=0
+   can_eject=0
+   Volume(0): Other
+ ids:
+  hal-udi: '/org/freedesktop/Hal/devices/volume_uuid_92E42336E4231BCB'
+  unix-device: '/dev/sda2'
+  label: 'Other'
+  uuid: '92E42336E4231BCB'
+ uuid=92E42336E4231BCB
+ themed icons:  [drive-removable-media-scsi]  [drive-removable-media]  
[drive-removable]  [drive]
+ can_mount=1
+ can_eject=0
+ 
  
  ProblemType: Bug
  Architecture: i386
  Date: Thu Sep 11 19:51:57 2008
  DistroRelease: Ubuntu 8.04
  ExecutablePath: /usr/bin/gnome-system-monitor
  NonfreeKernelModules: nvidia
  Package: gnome-system-monitor 2.22.3-0ubuntu2
  PackageArchitecture: i386
  ProcEnviron:
   PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: gnome-system-monitor
  Uname: Linux 2.6.24-19-generic i686

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-09-12 Thread Sebastien Bacher
thank you for your bug report, could you run gvfs-mount -li and attach
the log to the bug?

** Changed in: gnome-system-monitor (Ubuntu)
   Importance: Undecided = Low
 Assignee: (unassigned) = Ubuntu Desktop Bugs (desktop-bugs)
   Status: New = Incomplete

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

2008-09-11 Thread Marc Webb

** Attachment added: Screenshot-System Monitor.png
   http://launchpadlibrarian.net/17547017/Screenshot-System%20Monitor.png

** Attachment added: Dependencies.txt
   http://launchpadlibrarian.net/17547018/Dependencies.txt

** Attachment added: ProcMaps.txt
   http://launchpadlibrarian.net/17547019/ProcMaps.txt

** Attachment added: ProcStatus.txt
   http://launchpadlibrarian.net/17547020/ProcStatus.txt

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[Bug 269204] Re: System monitor displays incorrect disk usage sizes

-- Thread Sebastien Bacher
->










  
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