[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-16 Thread Till Kamppeter
Note that after having done the tests you have to apply the short-
circuit workaround again in order to be able to print.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-16 Thread Till Kamppeter
Sorry, I have given you the wrong cupsfilter command lines, so do
exactly the following:

Undo the short circuit for the following test doing

sudo mv /usr/lib/cups/filter/pdftopdf.orig /usr/lib/cups/filter/pdftopdf

It looks like that one of the filter produces broken PDF and the next
filter (most probably cpdtocps which calls pdftops which in turn calls
/usr/bin/pdftops and that one uses libpoppler as the PDF renderer). The
errors and warnings in the error log show that libpoppler is complaining
and not Ghostscript (Linux has two PDF renderers: libpoppler and
Ghostscript).

Let us run the filter chain stopping one step before cpdftocps:

cupsfilter -m application/vnd.cups-pdf -p
/etc/cups/ppd/yourbrokenqueue.ppd /usr/share/cups/data/testprint.ps 
output.pdf 2 error_log.txt

Attach the two output files output.pdf and error_log.txt to this bug
report.

Does error_log.txt contain warnings or errors? Does output.pdf get
created and is it not empty?

Try to display output.pdf on the screen. Start with evince. Is it
correctly displayed? Or does it show artifacts similar to your
printouts?

Try to display it with Ghostscript by running

gs output.pdf

Does this work better? Or does it show the same problems?

Try also

cupsfilter -m application/pdf -p /etc/cups/ppd/yourbrokenqueue.ppd
/usr/share/cups/data/testprint.ps  output2.pdf 2 error_log2.txt

This leaves out the pdftopdf filter (so doing this test makes only sense
if you did not short-circuit pdftopdf). Do the same steps as described
above with the output files.

Try finally

cupsfilter -m application/vnd.cups-postscript -p
/etc/cups/ppd/yourbrokenqueue.ppd /usr/share/cups/data/testprint.ps 
output3.ps 2 error_log3.txt

This adds the execution of cpdftocps. Proceed with the output files as
described above. For screen-displaying the output, use only Ghostscript:

gs output3.ps

Does this file display correctly?

Note that instead of /usr/share/cups/data/testprint.ps you can also use
any other PostScript or PDF file, but use the same file for all tests.

Please attach all output* and error_log* files, also if you cannot
display the files with Ghostscript and/or evince.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Brian O'Keefe
I have just tried printing for the first time since updating to Intrepid.
PowerPc
TiBook G4
Latest Intrepid updates
I get a few lines when trying to print a PDF but no text.
I ran the troubleshooting and here's the output attached.
I'll try the pdftopdf short circuit workaround and see if that helps. 
BTW, how to undo the workaround?


** Attachment added: troubleshoot.txt
   http://launchpadlibrarian.net/19653102/troubleshoot.txt

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Brian O'Keefe
Hmmm...tried to run the workaround this way. Is this right? seems weird
$ sudo mv /usr/lib/cups/filter/pdftopdf /usr/lib/cups/filter/pdftopdf.orig
[sudo] password for brianokeefe: 
[EMAIL PROTECTED]:/usr/lib/cups/filter$ ls
commandtocanon  hplipjspstopdf rastertogutenprint.5.2
commandtoepson  imagetopdf pstops  rastertohp
commandtoescpx  imagetops  pstopxl rastertolabel
commandtopclx   imagetoraster  pstoqpdlrastertopclx
cpdftocps   oopstops   pstoraster  rastertoqpdl
cupsomatic  pdftoijs   pstoturboprint  rastertoturboprint
foomatic-rippdftopdf.orig  rastertodymotextonly
gziptoany   pdftopsrastertoepson   texttopdf
hpgltopspdftorasterrastertoescpx   texttops
[EMAIL PROTECTED]:/usr/lib/cups/filter$ sudo cat  
/usr/lib/cups/filter/pdftopdf  EOF
 
 #!/bin/sh
 cat \$6
 EOF
bash: /usr/lib/cups/filter/pdftopdf: Permission denied
[EMAIL PROTECTED]:/usr/lib/cups/filter$ sudo cat  
/usr/lib/cups/filter/pdftopdf  EOF
 #!/bin/sh
 cat \$6
 sudo EOF
 chmod 755 /usr/lib/cups/filter/pdftopdf
 
 
[EMAIL PROTECTED]:/usr/lib/cups/filter$ ls
commandtocanon  hplipjspstopdf rastertogutenprint.5.2
commandtoepson  imagetopdf pstops  rastertohp
commandtoescpx  imagetops  pstopxl rastertolabel
commandtopclx   imagetoraster  pstoqpdlrastertopclx
cpdftocps   oopstops   pstoraster  rastertoqpdl
cupsomatic  pdftoijs   pstoturboprint  rastertoturboprint
foomatic-rippdftopdf.orig  rastertodymotextonly
gziptoany   pdftopsrastertoepson   texttopdf
hpgltopspdftorasterrastertoescpx   texttops

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Brian O'Keefe
the short circuit got a complaint from test page printing that the
pdftopdf file didn't exist. I moved the file back and the test page
printed all of the color but no text on the page. PDF's did the same as
before-a few lines but no text.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Till Kamppeter
The short-circuit filter did not get created for you. Do the following
commands:

sudo -s
mv /usr/lib/cups/filter/pdftopdf /usr/lib/cups/filter/pdftopdf.orig
cat  /usr/lib/cups/filter/pdftopdf  EOF
#!/bin/sh
cat \$6
EOF
chmod 755 /usr/lib/cups/filter/pdftopdf
exit

Note that all commands between sudo -s and exit are executed as root
(you have a prompt ending with #).

Does your printing work correctly now?

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Till Kamppeter
If you get the same broken results as before after doing my pdftopdf
short circuit, do not undo the short circuit for the following test.
Otherwise, undo it with

sudo mv /usr/lib/cups/filter/pdftopdf.orig /usr/lib/cups/filter/pdftopdf

It looks like that one of the filter produces broken PDF and the next
filter (most probably cpdtocps which calls pdftops which in turn calls
/usr/bin/pdftops and that one uses libpoppler as the PDF renderer). The
errors and warnings in the error log show that libpoppler is complaining
and not Ghostscript (Linux has two PDF renderers: libpoppler and
Ghostscript).

Let us run the filter chain stopping one step before cpdftocps:

cupsfilter -m application/vnd.cups-pdf -p
/etc/cups/ppd/yourbrokenqueue.ppd  output.pdf 2 error_log.txt

Attach the two output files output.pdf and error_log.txt to this bug
report.

Does error_log.txt contain warnings or errors? Does output.pdf get
created and is it not empty?

Try to display output.pdf on the screen. Start with evince. Is it
correctly displayed? Or does it show artifacts similar to your
printouts?

Try to display it with Ghostscript by running

gs output.pdf

Does this work better? Or does it show the same problems?

Try also

cupsfilter -m application/pdf -p /etc/cups/ppd/yourbrokenqueue.ppd 
output2.pdf 2 error_log2.txt

This leaves out the pdftopdf filter (so doing this test makes only sense
if you did not short-circuit pdftopdf). Do the same  steps as described
above with the output files.

Try finally

cupsfilter -m application/vnd.cups-postscript -p
/etc/cups/ppd/yourbrokenqueue.ppd  output3.ps 2 error_log3.txt

This adds the execution of cpdftocps. Proceed with the output files as
described above. For screen-displaying the output, use only Ghostscript:

gs output3.ps

Does this file display correctly?

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Brian O'Keefe
Thanks Till! The  short-circuit filter got created and printing is working. 
Good job.
(now to figure out why my key-mapping got screwed up...)

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Till Kamppeter
Great. Thank you.

So undo the short-circuit and do the tests of my last posting.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-14 Thread Brian O'Keefe
I will do that but I have a question. Do I need to re-do the short circuit to 
print again?
Here's what happened with the tests:
None of the error_log.txt contain anything.
The output.pdf and output3.pd fwill not open at all with any viewer.
[EMAIL PROTECTED]:~/Desktop# gs output.pdf
GPL Ghostscript 8.63 (2008-08-01)
Copyright (C) 2008 Artifex Software, Inc.  All rights reserved.
This software comes with NO WARRANTY: see the file PUBLIC for details.
Error: /undefined in Usage:
Operand stack:

Execution stack:
   %interp_exit   .runexec2   --nostringval--   --nostringval--   
--nostringval--   2   %stopped_push   --nostringval--   --nostringval--   
--nostringval--   false   1   %stopped_push   1905   1   3   %oparray_pop   
1904   1   3   %oparray_pop   1888   1   3   %oparray_pop   1771   1   3   
%oparray_pop   --nostringval--   %errorexec_pop   .runexec2   --nostringval--   
--nostringval--   --nostringval--   2   %stopped_push   --nostringval--
Dictionary stack:
   --dict:1148/1684(ro)(G)--   --dict:0/20(G)--   --dict:70/200(L)--
Current allocation mode is local
Current file position is 7
GPL Ghostscript 8.63: Unrecoverable error, exit code 1


[EMAIL PROTECTED]:~/Desktop# gs output3.ps
GPL Ghostscript 8.63 (2008-08-01)
Copyright (C) 2008 Artifex Software, Inc.  All rights reserved.
This software comes with NO WARRANTY: see the file PUBLIC for details.
Error: /undefined in Usage:
Operand stack:

Execution stack:
   %interp_exit   .runexec2   --nostringval--   --nostringval--   
--nostringval--   2   %stopped_push   --nostringval--   --nostringval--   
--nostringval--   false   1   %stopped_push   1905   1   3   %oparray_pop   
1904   1   3   %oparray_pop   1888   1   3   %oparray_pop   1771   1   3   
%oparray_pop   --nostringval--   %errorexec_pop   .runexec2   --nostringval--   
--nostringval--   --nostringval--   2   %stopped_push   --nostringval--
Dictionary stack:
   --dict:1148/1684(ro)(G)--   --dict:0/20(G)--   --dict:70/200(L)--
Current allocation mode is local
Current file position is 7
GPL Ghostscript 8.63: Unrecoverable error, exit code 1

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-10 Thread Matteo Settenvini
After updating cups, I'm still affected by this issue. 
Also, now sending the test page to the printer results in 100% CPU usage until 
I don't cancel the printing job.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-09 Thread Herbert V. Riedel
after updating cups, still the same issue as I reported in (duplicate)
bug #283605

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-06 Thread Till Kamppeter
bhouchmandzadeh, please check whether your problem is bug 289759 and try
the suggested fix (new pstopdf filter) there.

Anyone else, please try this, too.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-06 Thread bhouchmandzadeh
I have the same problem, my network printer (Xereox Phaser 8400) stopped 
working after updating to 8.10 : after an attempted printing, I get the 
stopped message.
the problem is probably due to some filters : I can use lp from command line 
and send pdf or text files to the printer and it works fine. From within cups 
however, printing test pages get the stopped message.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-06 Thread Herbert V. Riedel
Alas, I'll have to  wait for the cups 1.3.9-2ubuntu1 powerpc build to
hit the intrepid-proposed archives before I can test...

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-11-06 Thread bhouchmandzadeh
Sorry, I forgot to mention that the workaround pdftopdf does not work
for me.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-31 Thread Rodrigo Vergara
Mi problem is solved. It was a cartridge issue. Now mi printer works
fine.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-27 Thread Herbert V. Riedel
jfyi, problem still present on todays intrepid packages (and maybe
duplicate Bug #283605 contains some useful additional information...)

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-27 Thread Herbert V. Riedel
** Tags added: ppc

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-27 Thread Rodrigo Vergara
I got the same problem with a Pixma iP1800, my printer stopped working
just after update to Intrepid.


** Attachment added: troubleshoot.txt
   http://launchpadlibrarian.net/18956750/troubleshoot.txt

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-20 Thread Nicolas DERIVE
I got the same problem with a Pixma iP4300, see the bug #286456, my
printer stopped working just after update to Intrepid, with a Specified
ColorSpace is not supported error.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-06 Thread Matteo Settenvini
Sorry for the delay, the printer was connected to a x86 machine for some
time (it has *other* problems with that... like printing for a certain
frame of time and then it says the printer is disconnected even if it
isn't).

Anyway, I got round to connect the printer back to the PPC machine, and
this is the error log.

Is the short-circuited pdftopdf file right to print the six parameter passed? 
It says D [06/Oct/2008:21:06:22 +0200] [Job 40] /usr/lib/cups/filter/pdftopdf: 
Exec format error

Just guessing. Thanks!


** Attachment added: error_log
   http://launchpadlibrarian.net/18271286/error_log

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-06 Thread Till Kamppeter
Sorry, the short-circuit filter was wrong. I have found it out when
using it by myself to track down another bug. The right way to create it
is

sudo mv /usr/lib/cups/filter/pdftopdf /usr/lib/cups/filter/pdftopdf.orig
sudo cat  /usr/lib/cups/filter/pdftopdf  EOF
#!/bin/sh
cat \$6
EOF
chmod 755 /usr/lib/cups/filter/pdftopdf

The dummy pdftopdf does only use the 6th parameter as input file name
(and reads stdin if the 6th parameter does not exist). The first five
are ignored, and therefore page management options (like number-up,
page-ranges, ...) will not work. This way we can see whether the damage
of the PDF data comes from pdftopdf or not.

Please try also to update your system to the current state of Intrepid.
Several bugs in the PDF filters got fixed.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-10-06 Thread Matteo Settenvini
Of course, it lacked the shebang! I should have thought about that
myself. Anyway, now printing works, so it may very well be due to
pdftopdf.

By the way, printing a PDF from evince results in wrong paper margins,
but I believe that's the job of pdftopdf, so I guess it is to be
expected.

My system is upgraded to all the latest packages (cups is at version
1.3.8-12). I'm attaching error_log just for the sake of completeness.

** Attachment added: error_log.txt
   http://launchpadlibrarian.net/18273760/error_log.txt

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-25 Thread Till Kamppeter
Can you post the error_log with the short-circuited pdftopdf filter?

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-24 Thread Till Kamppeter
Can you do the following:

sudo mv /usr/lib/cups/filter/pdftopdf /usr/lib/cups/filter/pdftopdf.orig
sudo cat  /usr/lib/cups/filter/pdftopdf  EOF
cat \$6
EOF
chmod 755 /usr/lib/cups/filter/pdftopdf

This short-circuits the pdftopdf filter (page management filter). Can
you try your jobs again now? Can you print correctly now?


** Changed in: cups (Ubuntu)
   Status: New = Incomplete

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-24 Thread Matteo Settenvini
Nope, no success. Nothing gets printed.

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-19 Thread Wouter Stomp
** Changed in: cups (Ubuntu)
   Status: Incomplete = New

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-18 Thread Henrik Nilsen Omma
Till can you have a look at this possible regression?

Matteo, could you run the script referenced here to gather more information? 
Thanks.
https://wiki.ubuntu.com/PrintingBugInfoScript

** Changed in: cups (Ubuntu)
   Importance: Undecided = Medium
 Assignee: (unassigned) = Till Kamppeter (till-kamppeter)
   Status: New = Incomplete

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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-18 Thread Till Kamppeter
Can you start system-config-printer (System - Administration -
Printing) and inside system-config-printer call Help - Troubleshoot in
the menu? Go throgh the steps of the wizard to do printing tests with
appropriate logging and recording of all relevant data. Attach the
resulting file to this bug report. Attach also files which failed to get
printed.

-- 
Printing stopped working after upgrade to Intrepid
https://bugs.launchpad.net/bugs/271350
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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-18 Thread Matteo Settenvini

** Attachment added: printingbuginfo
   http://launchpadlibrarian.net/17735308/printingbuginfo

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Printing stopped working after upgrade to Intrepid
https://bugs.launchpad.net/bugs/271350
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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-18 Thread Matteo Settenvini
I had to cancel printing of test pages, because as you can see in the
attached log it says there was an ubalanced  at the trailing of
input and 700 of pages were to be printed. So I stopped that.

The stdin job is man -Tps pthread_create | lpr.

The other job is from trying to print a page in evince.

None of them worked (no pages printed at all).

** Attachment added: troubleshoot.txt
   http://launchpadlibrarian.net/17735397/troubleshoot.txt

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Printing stopped working after upgrade to Intrepid
https://bugs.launchpad.net/bugs/271350
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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-17 Thread Matteo Settenvini

** Attachment added: error_log
   http://launchpadlibrarian.net/17693426/error_log

-- 
Printing stopped working after upgrade to Intrepid
https://bugs.launchpad.net/bugs/271350
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[Bug 271350] Re: Printing stopped working after upgrade to Intrepid

2008-09-17 Thread Wouter Stomp
** Tags added: regression-potential

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Printing stopped working after upgrade to Intrepid
https://bugs.launchpad.net/bugs/271350
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