[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-12-15 Thread Rodney Dawes
*** This bug is a duplicate of bug 357395 ***
https://bugs.launchpad.net/bugs/357395

** Changed in: ubuntuone-client (Ubuntu)
   Importance: Undecided = Low

** This bug has been marked a duplicate of bug 357395
   ubuntuone-client requires NetworkManager

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-25 Thread Yos
Hey Joshua,

After running that command, here is the output:

(nm-checker:4469): Gtk-WARNING **: Unable to locate theme engine in 
module_path: ubuntulooks,
ERROR:dbus.proxies:Introspect error on 
org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: 
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The 
name org.freedesktop.NetworkManager was not provided by any .service files
org.freedesktop.DBus.Error.ServiceUnknown: The name 
org.freedesktop.NetworkManager was not provided by any .service files

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-25 Thread Tim Cole
** Changed in: ubuntuone-client (Ubuntu)
 Assignee: (unassigned) = Rodney Dawes (dobey)

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Joshua Hoover
Yos, Yes, please uninstall NetworkManager as Ubuntu One is finding
NetworkManager and NetworkManager is telling the client that there is no
connection. Thank you, Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Yos
Joshua,

I followed the step given above and NetworkManager has been completely
removed.  However, the same problem persists.  I'll try rebooting and
let you know if that works.

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Yos
Joshua, even rebooting did not help matters...still the same problem.

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Joshua Hoover
Hi Yos,

Hmmm... OK. Can you provide the following:

1) Attach ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
2) Attach ~/.cache/ubuntuone/log/oauth-login.log
3) Quit the Ubuntu One client and start from a terminal session and report any 
output (Applications-Accessories-Terminal):
ubuntuone-client-applet

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Yos
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

** Attachment added: syncdaemon-exceptions.log
   http://launchpadlibrarian.net/36033084/syncdaemon-exceptions.log

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Yos
~/.cache/ubuntuone/log/oauth-login.log

** Attachment added: oauth-login.log
   http://launchpadlibrarian.net/36033147/oauth-login.log

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Yos
And Finally:

Quit the Ubuntu One client and start from a terminal session and report any 
output (Applications-Accessories-Terminal):
ubuntuone-client-applet

(ubuntuone-client-applet:4197): Gtk-WARNING **: Unable to locate theme engine 
in module_path: ubuntulooks,
ERROR:dbus.proxies:Introspect error on 
org.freedesktop.NetworkManager:/org/freedesktop/NetworkManager: 
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.ServiceUnknown: The 
name org.freedesktop.NetworkManager was not provided by any .service files

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-24 Thread Joshua Hoover
Hi Yos,

Thank you for all the logs and info! If you run this command again from
a terminal session (all on one line), can you tell me what you get back?

wget -q http://launchpadlibrarian.net/34282008/nm-checker  chmod 755
nm-checker  ./nm-checker

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Joshua Hoover
Yos,

Do you get any errors when trying to install the beta PPA? You will have
to replace karmic with lucid in the repo name.

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Yos
Joshua,

I carefully followed all of the steps that you gave me, including switching 
karmic to lucid in the repo; the installation went smoothly
without any errors.  However, I am still having the same issue that I stated 
above.

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Joshua Hoover
Hi Yos,

 Can you run the following command in a terminal session and report back
the output in a comment here?

wget -q http://launchpadlibrarian.net/34282008/nm-checker  chmod 755
nm-checker  ./nm-checker

This downloads a small python script (that collects information about
the state of NetworkManager on your computer), sets it to executable,
and runs the script. If you want to check the script first, please open
the URL in your browser first before running the command. :-)

After doing this, please try the following to remove NetworkManager
completely from your computer. It probably is, but just in case: sudo
apt-get remove network-manager

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Yos
Hi Joshua,

Now this seems strange to me: when I paste that command in terminal, it
doesn't even wait for me to hit enter.  This is the output that I get:

y...@yos-laptop:~$ wget -q http://launchpadlibrarian.net/34282008/nm-checker  
chmod 755
chmod: missing operand after `755'
Try `chmod --help' for more information.
y...@yos-laptop:~$ nm-checker  ./nm-checker
nm-checker: command not found

Should I go ahead and remove NetworkManager with:  sudo apt-get remove
network-manager  ?

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Joshua Hoover
Hi Yos,

You need to make sure the command is entered all on one line. It looks
like it's breaking up after 755 there.

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-23 Thread Yos
Ok Joshua,

This time I received the following output:  Got state: 4
Now, should I uninstall NetworkManager ?

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-21 Thread Joshua Hoover
Hi Yos,

Please try our latest beta PPA package that tries to remove the need for
NetworkManager and let me know if this works for you:

https://answers.edge.launchpad.net/ubuntuone-client/+faq/836

Thank you,

Joshua

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-21 Thread Yos
Hello Joshua,

I followed all of the steps that were given however, this did not work
for me.  A possible reason for this could be because I am now on
Lucid...maybe I should have replaced Karmic main with Lucid main ;)
Although, the differences between Karmic and Lucid are still relatively
small so I believe that this should have worked just like it should work
on Karmic.  But I'm no expert :)

-Yos

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-20 Thread Yos

** Attachment added: 
.home.yos..cache.ubuntuone.log.syncdaemon.exceptions.log.txt
   
http://launchpadlibrarian.net/35876692/.home.yos..cache.ubuntuone.log.syncdaemon.exceptions.log.txt

** Attachment added: Dependencies.txt
   http://launchpadlibrarian.net/35876694/Dependencies.txt

** Attachment added: UbuntuoneClientPackages.txt
   http://launchpadlibrarian.net/35876695/UbuntuoneClientPackages.txt

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-20 Thread Joshua Hoover
Hi Yos,

I'm sorry Ubuntu One still isn't working properly for you. Are you using
NetworkManager to connect to the Internet/network? Also, can you try
quitting the Ubuntu One client, then run the following command from a
terminal session and report what, if anything, is output there?
ubuntuone-client-applet

Thank you,

Joshua


** Changed in: ubuntuone-client (Ubuntu)
   Status: New = Incomplete

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[Bug 485716] Re: Cannot connect with the ubuntu one client

2009-11-20 Thread Yos
Hi Joshua,

No, I am not using NetworkManager to connect to the internet.  I am
using a broadband dongle that I could not configure with the network
manager: I am using kppp to connect to the internet and yes, network
manager reports that there is 'no network connection'.  I'm trying to
figure out how to get it to 'see' that I am connected to the internet.

I tried ubuntuone-client-applet and nothing was outputted from it.

-Yos

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