[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-08-12 Thread Jeremy Foshee
This bug report was marked as Incomplete and has not had any updated
comments for quite some time.  As a result this bug is being closed.
Please reopen if this is still an issue in the current Ubuntu
development release http://cdimage.ubuntu.com/daily-live/current/ .
Also, please be sure to provide any requested information that may have
been missing.  To reopen the bug, click on the current status under the
Status column and change the status back to New.  Thanks.

[This is an automated message.  Apologies if it has reached you
inappropriately; please just reply to this message indicating so.]


** Tags added: kj-expired

** Changed in: linux (Ubuntu)
   Status: Incomplete = Expired

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-05-27 Thread Chris Peters
I think I have a similar problem.  After upgrading to 10.04 from 9.10 my
PS/2 mouse and keyboard would stop working.  No Scroll Lock, no Caps
Lock, nothing.  I could rsh into the machine and do a reboot.  I
discovered that I could plug in a USB mouse/keyboard and keep working.
A co-worker has the same exact HW and we upgraded to 10.04 at the same
time, but he says his locks up several times a day even with the USB
Mouse/Keyboard.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-05-26 Thread Ico
Why is this bug still unassigned and undecided - how many people need to
report it? It really makes my computer unusable with Ubuntu when it
freezes 3 times for 10 minutes. Usually it happens when I'm watching
video and what is more interesting it happens the most whit
big_buck_bunny_480p_surround-fix.avi. I keep my system up to date with
all the updates and the only thing I installed are the binary drivers
from NVIDIA using jokey-gtk. This bug also affect a friend of mine that
has the same computer.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-05-05 Thread Chen Song
I have the same problem and my laptop is Acer 5570z
I googled the motherborad name Prespa1 to find this page,

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-04-26 Thread Christian Ide
Additional info to my apport-collect: The last freeze occured April 25
around 18:30.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-04-25 Thread Christian Ide
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USERPID ACCESS COMMAND
 /dev/snd/controlC0:  cide   1208 F pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xd034 irq 22'
   Mixer name   : 'Realtek ALC883'
   Components   : 'HDA:10ec0883,1025,0012 
HDA:11c13026,10250110,00100700'
   Controls  : 26
   Simple ctrls  : 16
CheckboxSubmission: 6f59678c3bb4942e5e5a6ee83077cd45
CheckboxSystem: 55ba142b3b792c71cc61171c782c3b13
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
HibernationDevice: RESUME=UUID=cc084cb9-1094-4f4a-8a4d-bb14a4ded635
InstallationMedia: Ubuntu 10.04 Lucid Lynx - Beta i386 (20100406.1)
Lsusb:
 Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer, inc. Aspire 5570Z
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic 
root=UUID=7b653418-6eb7-4e9f-bb56-1a3d320f233f ro quiet splash
ProcEnviron:
 PATH=(custom, user)
 LANG=de_DE.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: No
Tags: lucid  needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 12/15/06
dmi.bios.vendor: Acer
dmi.bios.version: v1.3221
dmi.board.name: Prespa1
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: 
dmi:bvnAcer:bvrv1.3221:bd12/15/06:svnAcer,inc.:pnAspire5570Z:pvrNotApplicable:rvnAcer,Inc.:rnPrespa1:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5570Z
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.


** Tags added: apport-collected

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-04-25 Thread Christian Ide
On my laptop Ubuntu 10.04 freezes randomly in the same way as 9.10 did.
There are no consistent log messages but I think the main problem seems
to be the ath5k driver/chipset. The wlan disconnects and reconnects very
often. In Jaunty I installed madwifi instead of ath5k for some time
during which I hadn't any system freezes. See bug
https://bugs.edge.launchpad.net/ubuntu/+source/linux/+bug/341952

I will test the upstream kernel next.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-04-23 Thread Jeremy Foshee
Hi superseba,

This bug was reported a while ago and there hasn't been any activity in it 
recently. We were wondering if this is still an issue? Can you try with the 
latest development release of Ubuntu?  ISO CD images are available from 
http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal 
(Applications-Accessories-Terminal).  It will automatically gather and attach 
updated debug information to this report.

apport-collect -p linux 489360

Also, if you could test the latest upstream kernel available that would be 
great.  It will allow additional upstream developers to examine the issue.  
Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .  Once you've tested the 
upstream kernel, please remove the 'needs-upstream-testing' tag.  This can be 
done by clicking on the yellow pencil icon next to the tag located at the 
bottom of the bug description and deleting the 'needs-upstream-testing' text.  
Please let us know your results.

Thanks in advance.

[This is an automated message.  Apologies if it has reached you 
inappropriately; please just reply to this message indicating so.]


** Tags added: needs-kernel-logs

** Tags added: needs-upstream-testing

** Tags added: kj-triage

** Changed in: linux (Ubuntu)
   Status: New = Incomplete

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-03-14 Thread Søren Bredlund Caspersen
** Package changed: ubuntu = linux (Ubuntu)

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-01-24 Thread zvaral
After a few days of test I can claim that the above discussed issue is 
completely disappeared from Lucid Lynx 10.04 alpha 2. Therefore this bug can be 
considered solved but someone else (with other devices than ati card and 
broadcom wireless chipset) who experienced this problem earlier should confirm 
this.
Take the image here:
http://cdimage.ubuntu.com/releases/lucid/alpha-2/

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-01-14 Thread zvaral
My computer works perfectly and reliably with Ubuntu 8.04 either. It's a
dream.:-)

Therefore bios update might not be considered the solution of a serious
bug in the kernel. Something is missed in the kernel since 2.6.30.
Karmic freezes, Lucid freezes and I also tried the alpha of 10.04. It
also freezes.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2010-01-11 Thread superseba
solved (I think).

I've updated the bios. You can find the latest bios on acer support site.
In this way I solved the freezes and also the system appears faster.

Little problem: you must use windows to update the bios.


p.s. i don't know if we can consider this bug totally solved, because with 
windows I had no problem.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-31 Thread Christian Ide
Oh sorry, I didn't read that the Acer 5738G has a WLAN chipset from
Intel. I use an Acer 5570Z which has an Atheros WLAN chipset but
experience the same behavior of randomly freezing system.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-30 Thread Christian Ide
I compiled the current madwifi driver and replaced ath5k. For two days I
hadn't any freeze any more.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-30 Thread superseba
I tried to find more information about intel wifi driver, but i didn't find 
very much. i just read that from kernel 2.6.24, intel driver are present ( in 
fact the card works). I just tried to install the last version of the ucode 
but the problem still persists. 
(in karmic the driver is at the last version and i've more freezes tha in 
jaunty)

Sometimes i've the problem also if I'm not connected to a wlan.
Some day it append more often, i don't know why. (e.g. today 4 times, yesterday 
0, doing approximately the same things.

What can i do for my card?  or to understand the problem?

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-28 Thread Christian Ide
My laptop also totally freezes (Alt-SysRq doesn't work) randomly without
any log notification. In Jaunty the Intel GMA950 graphics was
problematic and also the atheros WLAN chipset (ath5k module). The
graphic driver seem to work now but the WLAN connection is quite
unstable and randomly disconnects and reconnects. Maybe I try the
madwifi drivers again.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread superseba
ok my system freeze again ( i don't know why, but now it freeze less often).
Today it freeze ad 10:41:17. The last messages logged date back to 2 second 
before the freeze.

I create a script to log the thing said by Satheesh (all but not top i had 
problem to log top).
I also attach the file request by gene.

This time I noticed (I don't now if it happened also the other times)
that the block  maiusc led start to blink( I don't know if it's the
correct word, I means that it start turn off and turn on).


** Attachment added: log
   http://launchpadlibrarian.net/36812186/log

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread superseba

** Attachment added: kern
   http://launchpadlibrarian.net/36812833/kern

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread superseba

** Attachment added: messages
   http://launchpadlibrarian.net/36812841/messages

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread zvaral
I suspect that the problem is with the graphics driver.
ATI driver might be buggy.

I observed that making tasks with more graphical power causes system
freeze more frequently. For example switching compiz on I obtain a
freeze within a few minutes. Many times it occurs at suspending the
machine. If I do not leave any application with extra graphical activity
at suspend usually it is successful else not.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread superseba
My notebook use a NVIDIA GEFORCE G105M, I have the problem using
grafical effects and not using. I have the problem also using the nv
driver.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-15 Thread gene
superseba, I would suspect your Intel iwlagn kernel module is the
culprit. You got some suspicious entries in the kernel log you posted
earlier. The driver  is known for doing some dirty things. Look at this
http://forums.opensuse.org/pre-release-beta/424730-bug-intel-wireless-
module-freezes-machine.html I would also suggest searching for problems
associated with iwlagn on google.com as well as here.

If freezes happen quite often, you could try disconnecting your wireless and 
just using wired connection instead. You can do it from by rightclicking your 
nm-applet and/or unloading the iwlagn module. You may also try finding an 
alternative to that wireless driver . In may case, I had had frequent system 
freezes due to a bug in the ath5k module and switched to ath_pci module instead.
good luck

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-10 Thread zvaral
I would like to confirm this bug too!

The system is totally irresponsive during freeze neither remote login is
available and the kernel gentle restarter (Alt+SysRq+REISUB‎ ) does not
work too.

Some strange lines in the log files (I attached them):
/var/log/kern.log

Dec 10 13:40:12 hardnut kernel: [8.030845] pci_bus :06: Raising 
subordinate bus# of parent bus (#06) from #07 to #0a
Dec 10 13:41:25 hardnut kernel: [   99.710045] Clocksource tsc unstable (delta 
= -101937541 ns)
Dec 10 13:43:21 hardnut kernel: Kernel logging (proc) stopped.

some strange lines from dmesg
[7.692275] amd64_edac: probe of :00:18.2 failed with error -22


Average usage:
running firefox, skype, azureus(vuze), matlab, openoffice and a few others

top - 14:46:38 up  1:02,  6 users,  load average: 0.42, 0.44, 0.29
Tasks: 162 total,   2 running, 160 sleeping,   0 stopped,   0 zombie
Cpu(s): 33.0%us,  8.8%sy,  0.0%ni, 57.5%id,  0.0%wa,  0.0%hi,  0.6%si,  0.0%st
Mem:   2057260k total,  1776272k used,   280988k free,65876k buffers
Swap:  4008208k total,0k used,  4008208k free,   711004k cached

  PID USER  PR  NI  VIRT  RES  SHR S %CPU %MEMTIME+  COMMAND
 2255 zoli  20   0  962m 288m  36m S 24.1 14.4  15:42.48 firefox
 2211 zoli  20   0  211m  16m  10m S  4.1  0.8   0:13.73 gnome-terminal 
 1622 root  20   0  497m  59m  12m S  3.8  3.0   1:40.24 Xorg   
 2489 zoli  20   0  565m  49m  19m S  3.1  2.5   2:34.25 totem  
 2904 zoli  20   0 1545m 201m  35m S  3.1 10.0   1:16.09 java   
 2042 zoli  20   0  265m 6100 4452 S  2.5  0.3   0:35.16 pulseaudio 
   16 root  15  -5 000 S  0.3  0.0   0:00.82 ata/0  
 1764 root  20   0 22180 1236 1036 S  0.3  0.1   0:01.11 hald-addon-stor
 3054 zoli  20   0  742m 129m  35m S  0.3  6.4   0:10.70 MATLAB 
 3140 zoli  20   0 19132 1356  980 R  0.3  0.1   0:00.89 top
1 root  20   0 19448 1812 1188 S  0.0  0.1   0:00.54 init   
2 root  15  -5 000 S  0.0  0.0   0:00.00 kthreadd   
3 root  RT  -5 000 S  0.0  0.0   0:00.00 migration/0
4 root  15  -5 000 S  0.0  0.0   0:00.01 ksoftirqd/0
5 root  RT  -5 000 S  0.0  0.0   0:00.00 watchdog/0 
6 root  15  -5 000 S  0.0  0.0   0:00.10 events/0   
7 root  15  -5 000 S  0.0  0.0   0:00.00 cpuset 

Some basic information on the used system (laptop Acer ferrari 4005
wlmi):

uname -a
Linux hardnut 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC 2009 
x86_64 GNU/Linux

graphics card:
01:00.0 VGA compatible controller: ATI Technologies Inc Radeon Mobility X700 
(PCIE)

ethernet and wireless:
05:00.0 Ethernet controller: Broadcom Corporation NetLink BCM5789 Gigabit 
Ethernet PCI Express (rev 11)
06:02.0 Network controller: Broadcom Corporation BCM4318 [AirForce One 54g] 
802.11g Wireless LAN Controller (rev 02)


** Attachment added: log files
   http://launchpadlibrarian.net/36659282/logs.tgz

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-09 Thread superseba
it's not a problema related just with the GUI all the system freeze. I
think IT can be something related with audio. How can i confirm this?

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-09 Thread gene
Can you please look in the other logs, like /var/log/kern* and
/var/log/messages* I get my logs corrupted during the freezes. I
reported this bug #489447. I also have an ATI chip - x200 rc410. I
suspect the radeon driver is the culprit in my case

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-09 Thread Satheesh
The first thing is to look at the processes that are consuming more CPU
/ Memory resources during freezing. Whenever you feel that the system is
getting hung / frozen, Can you please open the terminal and issue some
performance gathering commands like top, vmstat etc...If you need,I can
suggest the following commands,

1. top

2. vmstat 2 5

3. mpstat 2 5  mpstat -P ALL 2 5 (for individual CPU utilization
statistics if you have multiple processors)

4. free

5. ps -e -o pcpu,vsz,user,pid,ppid,args|grep COMMAND|grep -v grep;ps -e
-o pcpu,vsz,user,pid,ppid,args|sort -rn|head -10 (To get the Top-10
processes sorted by high CPU Utilization)

6. ps -e -o vsz,pcpu,user,pid,ppid,args|grep COMMAND|grep -v grep;ps -e
-o vsz,pcpu,user,pid,ppid,args|sort -rn|head -10 (To get the Top-10
processes sorted by high Virtual Memory Utilization)


If you can gather these outputs, you can figure out where the system is 
spending huge amount of resources...This will help finding the culprit :-)

Note: If you don't have any of these utilities installed, you can always
install them using sudo apt-get install sysstat.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-02 Thread superseba
I tried disabling kwin effects, and i get the same problem.

Any ideas? what log file can i add to help you to solve this bug?

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-12-02 Thread Satheesh
Probably its worth trying to downgrade x-org to older version. Though
I've not tried it, I believe It might help fixing the freezing GUI.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-30 Thread nickleus
i use karmic and my system was freezing all the time when i had an
external monitor connected to my laptop and a usb infrared keyboard and
mouse. it seems to have stopped freezing after i chose None for
Desktop Effects.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-30 Thread nickleus
correction:
System  Preferences  Visual Effects  None

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-30 Thread nickleus
never mind. my system still freezes even after disabling Visual Effects 
(compiz). i am using amd's ati video driver:
http://support.amd.com/us/gpudownload/linux/Pages/radeon_linux.aspx
(see my implementation: http://nickhumphrey.net/showthread.php?p=3345)

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-28 Thread superseba
I have the same problema also with jaunty, I also tried kernel 2.6.25 in
jaunty, but anyway the same problem.

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-27 Thread superseba

** Attachment added: syslog
   http://launchpadlibrarian.net/36159530/syslog

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[Bug 489360] Re: System random freeze, using ubuntu karmic and jaunty on acer 5738G

2009-11-27 Thread Satheesh
I too had the same problem with Karmic Koala  am having the same 5738
laptop. When I was using Ubuntu 9.04, I didn't have any issues  was
working pretty fine. However as soon as I upgraded distro to 9.10 (a big
mistake that I still repent), my torrid time began! The kernel 2.6.30.x
is really having issues with the video card  2.6.28.x was the one that
I booted to successfully but with extreme slowness in video performance.
Xorg, the X Window System,was found to be the culprit  consumes more
than 90% of CPU resources, quite unbelievably!!! And detecting sound
cards is another headache with Karmic which I was tired of
troubleshooting! Finally I got rid of Karmic  installed Jaunty again
but now with a change of theme  great tweaks, in the form of great
Linux Mint 7 which I'm thoroughly satisfied with now!!! Overall both
video  audio needs to be fine tuned in Karmic... Without that the most
beautiful look alone isn't worth sticking to it

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