[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread D. Hugh Redelmeier
I added to
https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/573618

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread Danny Wood
As already stated this is no bug in dmraid!
Also this is not a support forum!

To detect if there is a promise array disk dmraid scans the metadata offsets 
for "Promise Technology, Inc."
This string has to be on the disks at that specific location on the disks you 
have and this is created by the promise RAID controller.
Three users out of the thousands of downloads is a small proportion of error 
and in my opinion is due to misconfiguration.

Official support for dmraid was only added in the previous release and
ubiquity support for it was added only in this release so it is still
young.

What we need is ubiquity to question the user over dmraid but nothing can be 
done from dmraid as it provides all the tools and information that ubiquity 
requires. A feature request needs to be assigned to ubiquity in order for 
something like this to occur.
So if you want something done about it that is the place.

Dmraid is not responsible for this error and insulting the developers is not 
going to get anyone anywhere.
Please file a feature request against Ubiquity!

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Re: [Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread JorSol
My problem is that the system won't boot if the hard drive don't have the
"raid" metadata... in earlier versions of Ubuntu this was not a problem...

I wish I can send you my computer so you can use it like a rat-lab, THEN you
can said is a problem that can't be solved in dmraid... but if you only can
said that dmraid works like this just because it should work like this then
you are denying the problem.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread D. Hugh Redelmeier
I see no value in insults.

I hit this problem.  It is real.  This launchpad entry helped me work
around the problem.  I expect never to hit it again.  I'm here to help
make things better for other Ubuntu users.


My disk drive has never been used in RAID and yet dmraid detected that it had.
How could this happen?  Is the test subject to false positives?

You can see a little diagnostic output in #16.

A few more details.  My machine is an eMachine T2341
http://emachines.com/support/product_support.html?cat=Desktops&subcat=T%20Series&model=T2341.

It came with a 40G drive.  I replaced it with a 120G drive.  I
initialized by dd'ing the whole 40G drive to the 120G drive (not
partition by partition) using a live CD and then using the usual Linux
tools to adjust the partitioning.  All this was it 2004 January.  So any
RAID fingerprint would have come from the original 40G drive supplied by
eMachines.  RAID and Promise are nowhere to be found in the user guide.

When I first got the machine, I had no problem installing Fedora Core 4.
In 2008 I had no problem installing Ubuntu 8.04.  My first trouble was
with my recent installation of Ubuntu 10.04.

There is no Promise controller on this machine and yet the RAID
fingerprint discovered was for a Promise format.  Would it make sense
for dmraid to issue a diagnostic when it finds an anomaly like that?  If
so, would it make sense for Ubiquity to make that diagnostic visible to
the (otherwise baffled) user?

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread Danny Wood
This is not a bug in dmraid.
It is just the way it works.

If your drives have the promise metadata on them they must have been used for 
that purpose.
It can't just magically appear on the disk. You probably have setup the disks 
in the proimise BIOS controller!

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread Rush Tonop Online
Attempting to insult me with diagnosis you seem to be a psychiatrist.
Hope you are not.

I think this bug related to dmraid. Hard drives never been powered on,
BIOS never been configured to support RAID. I see that with my eyes at
least on 4 completely new parts.

Ok, I'll ask ubiquity developers to workaround for this bug,  or may be
I must ask Award/Phoenix/Other developrers. But not dmraid developers.
Why ?

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread Phillip Susi
Attempting to insult me by association with another entity you seem to
have a pathological hatred for is a violation of the Ubuntu Code of
Conduct.  I suggest you find a better outlet for your frustration.

What you might do is file a feature enhancement request for ubiquity to
show disks that are part of a ( possibly broken ) raid array, and offer
the option to remove them from that array, freeing them up for normal
use.  That way if you have old forgotten raid settings you no longer
wish to use, it would be obvious and a solution just a click away.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-28 Thread Rush Tonop Online
@Phillip Susi, millions of potential Ubuntu users thanks you. Seems like
you are working for MS. I meet this bug with three last releases at home
computer, and four computers at lab where I work. Thank you again, next
release we meet the same (at least 2 y.o. bug).

People, seems we must go to #ubiquity (https://launchpad.net/ubiquity)
and report this bug there.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-27 Thread Phillip Susi
** Changed in: dmraid (Ubuntu)
   Status: Confirmed => Invalid

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-06-26 Thread D. Hugh Redelmeier
I experienced this too when trying to install Ubuntu 10.04 i386
(released version).

My computer is an old eMachine, with the original disk.  It has never
been RAIDed.  Heck, the machine doesn't have the appropriate controller
and has never had a second drive.

I had a difficult time figuring out what was going on from the symptom
(no disks found for installation).  I ended up adding tracing
instructions to the shell script /lib/partman/init.d/30partd and staring
at /var/log/user.log.  Yuck.

I found "dmraid -r -d" said
  DEBUG: not isw at -224961536
  DEBUG: isw trying hard coded -2115 offset.
  DEBUG: not isw at -226043392
  /dev/sda: pdc, "pdc_jjacgccf", stripe, ok, 234441472 sectors, data@ 0

I don't know what to make of this, but I did a "dmraid -r -E" based on
this launchpad entry.  Seems to work.

I hate to think what a random user would have done in this case.

I had no trouble installing Fedora 4 on this box years ago.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-05-20 Thread danwood76
After erasing the metadata you need to restart your machine so that dmraid is 
unloaded and the disk is allowed to be sda.
So boot with the live CD and erase the metadata, reboot, then install.

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Re: [Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-05-20 Thread JorSol
The problem is that when the metadata is erased, Ubuntu installs correctly
but after the reboot it won't boot, it seems that the configuration requires
that the array is present (even if not used like array)...

But I repeat the nodmraid option in the livecd should be exactly that,
disable the dmraid, but it simply don't work like that, It's necesary to
uninstall dmraid. I belevie when installed with alternate cd Ubuntu don't
have this problem.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-05-20 Thread Phillip Susi
Then your belief that the drive has never been part of a raid array
seems to be incorrect.  If you reinstall dmraid and run sudo dmraid -n
/dev/sda ( assuming that sda is the drive in question ) and it prints
out the metadata, then the drive was, and for our purposes, still is,
part of a raid array.  If that is the case and you are not really using
it in an array then you should run sudo dmraid -E /dev/sda to erase the
raid metadata.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-05-19 Thread proze
I have the same issue. MSI K7N2 Delta-ILSR with one 300GB SATA drive on
the Promise controller integrated into the motherboard. The drive has
never been part of a RAID array, it's just set up on the controller so
that the rest of the system can see it. The 10.04 installer (and 9.10)
doesn't see the drive until I manually remove dmraid. I understand that
it's by design from the comments above, but I'm adding the comment to
confirm the situation.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-05-06 Thread Rush Tonop Online
Fresh install Lucid 10.04 (release) on  MSI G33M MS-7357 ver 1 caused
the same bug. Removing 'dmraid' package solved problem.

** Changed in: dmraid (Ubuntu)
   Status: Invalid => Confirmed

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-31 Thread Phillip Susi
AFAIK, the nodmraid boot option just prevents dmraid from being run to
activate raid arrays.  Removing the package should have no further
effect beyond that.  blkid should still identify the drive as a raid
member, which I believe causes the installer to not show it.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-30 Thread JorSol
Ok, lets guess that is a misconfiguration of my system, but isn't
supposed that the nodmraid option should ignore the metadata of the
drrive? or disable it self (dmraid) so it can work like is not
installed?

Why I have to uninstall/remove/purge dmraid to be able to make it work
like it always worked? what "nodmraid" do exacly?

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-29 Thread Phillip Susi
I'm marking this bug as invalid since this is a system configuration
error, not a bug.  I believe that Ubiquity intentionally does not
display disks that have been identified by blkid as members of a dmraid
set, since you are supposed to use the raid device, not the underlying
physical disks.  At any rate, there isn't anything wrong with dmraid.

To clarify, it is a misconfiguration of your system to set up a raid set
in the bios, then turn off the bios raid support and try to install
Ubuntu to the individual disks in the raid.  You either use raid, or you
don't.  You should not set it up, then try to ignore it.


** Changed in: dmraid (Ubuntu)
   Status: Incomplete => Invalid

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-28 Thread JorSol
** Description changed:

  Binary package hint: dmraid
  
  I'm trying to install Ubuntu 10.04 Beta 1, but the installer do not
  detect the hard drive I have. In LiveCD mode I can see, mount and work
  with the partitions of my hard drive but the installer just don't see
  it...
  
  My motherboard is an MSI K7N2 Delta-ILSR which has a Promise FastTrack
  376 SATA controller.
  
  I started to experience this problem back to Karmic which I have to
- install using the alternate cd...
+ install using the alternate cd... I found that this problem is related
+ with dmraid, and I have to uninstall dmraid to be able to install
+ Ubuntu. The raid mode of the drive is 0+1 Stripe, it's autoconfigured by
+ the fasttrack utility in performance mode.
  
- I found that this problem is related with dmraid, and I have to
- uninstall dmraid to be able to install Ubuntu.
+ Tried to boot with the 'nodmraid' option and it didn't work,
+ I remove the raid using the bios utility, but it didn't work,
+ then I erase the metadata using the -E swith of dmraid and It works, it shows 
up in ubiquity, and was able to install Ubuntu, BUT if the drive don't have the 
raid mode enable it refuses to boot... is really odd that the hdd needs to be 
in raid mode, but It's ok if works... It's more easy to simply uninstall dmraid 
(apt-get remove dmraid) to make it work. I can make more test and provide more 
info if needed.
+ 
  
  ProblemType: Bug
  Architecture: i386
  Date: Sat Mar 20 15:07:48 2010
  DistroRelease: Ubuntu 10.04
  LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  Package: ubiquity 2.2.6
  ProcEnviron:
   LANG=es_NI.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
  SourcePackage: ubiquity
  Uname: Linux 2.6.32-16-generic i686

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-27 Thread JorSol
Tried to boot with the 'nodmraid' option and it didn't  work,
I remove the raid using the bios utility, but it didn't work,
then I erase the metadata using the -E swith of dmraid and It works, it shows 
up in ubiquity, and was able to install Ubuntu, but is by far more easy to 
simply uninstall dmraid, and I don't know why the 'nodmraid' don't work 
(probably another bug?).

I will provide more info when I make more tests...

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-25 Thread Phillip Susi
Yes, if you previously used the disks in raid mode and no longer wish
you, then you need to remove the raid metadata from the disks by either
destroying the raid set with the bios utility, or the -E switch to
dmraid.  Simply disabling the raid mode in the bios leaves the metadata
on disk and the bios ignores it, but Ubuntu does not know that and will
continue to try using it.

If this does not resolve your issue, please update this report.


** Changed in: dmraid (Ubuntu)
   Status: New => Incomplete

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Re: [Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-25 Thread Colin Watson
Sometimes dmraid finds metadata when it shouldn't (either because of
previous uses of dmraid, or because of a bug).  Have you tried booting
with the 'nodmraid' option?  It's on the F6 menu on the live CD because
some people need this.

Your syslog confirms this:

  Mar 20 20:54:59 ubuntu activate-dmraid: Serial ATA RAID disk(s)
detected. If this was bad, boot with 'nodmraid'.

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-24 Thread JorSol
** Description changed:

- Binary package hint: ubiquity
+ Binary package hint: dmraid
  
  I'm trying to install Ubuntu 10.04 Beta 1, but the installer do not
  detect the hard drive I have. In LiveCD mode I can see, mount and work
  with the partitions of my hard drive but the installer just don't see
  it...
  
- Maybe is the SATA controller, my motherboard is a MSI K7N2 Delta-ILSR
- which has a Promise FastTrack 376 chip and a Seagate 80GB SATA hard
- drive..
+ My motherboard is an MSI K7N2 Delta-ILSR which has a Promise FastTrack
+ 376 SATA controller.
  
  I started to experience this problem back to Karmic which I have to
  install using the alternate cd...
  
- EDIT: I have found that this problem is related with dmraid, when I
- activate it with "dmraid -ay" it mapped the partitions. This is a little
- odd and can be problematic because is not activated by default.
+ I found that this problem is related with dmraid, and I have to
+ uninstall dmraid to be able to install Ubuntu.
  
  ProblemType: Bug
  Architecture: i386
  Date: Sat Mar 20 15:07:48 2010
  DistroRelease: Ubuntu 10.04
  LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  Package: ubiquity 2.2.6
  ProcEnviron:
   LANG=es_NI.UTF-8
   SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
  SourcePackage: ubiquity
  Uname: Linux 2.6.32-16-generic i686

** Package changed: ubiquity (Ubuntu) => dmraid (Ubuntu)

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-21 Thread JorSol
** Description changed:

  Binary package hint: ubiquity
  
  I'm trying to install Ubuntu 10.04 Beta 1, but the installer do not
  detect the hard drive I have. In LiveCD mode I can see, mount and work
  with the partitions of my hard drive but the installer just don't see
  it...
  
  Maybe is the SATA controller, my motherboard is a MSI K7N2 Delta-ILSR
  which has a Promise FastTrack 376 chip and a Seagate 80GB SATA hard
  drive..
  
  I started to experience this problem back to Karmic which I have to
- install using the alternate cd, I can provide some other information to
- track the problem.
+ install using the alternate cd...
+ 
+ EDIT: I have found that this problem is related with dmraid, when I
+ activate it with "dmraid -ay" it mapped the partitions. This is a little
+ odd and can be problematic because is not activated by default.
  
  ProblemType: Bug
  Architecture: i386
  Date: Sat Mar 20 15:07:48 2010
  DistroRelease: Ubuntu 10.04
  LiveMediaBuild: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  Package: ubiquity 2.2.6
  ProcEnviron:
-  LANG=es_NI.UTF-8
-  SHELL=/bin/bash
+  LANG=es_NI.UTF-8
+  SHELL=/bin/bash
  ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
  SourcePackage: ubiquity
  Uname: Linux 2.6.32-16-generic i686

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-20 Thread JorSol

** Attachment added: "/var/log/partman"
   http://launchpadlibrarian.net/41454093/partman

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-20 Thread JorSol

** Attachment added: "/var/log/syslog"
   http://launchpadlibrarian.net/41454085/syslog

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-20 Thread JorSol

** Attachment added: "/var/log/installer/debug"
   http://launchpadlibrarian.net/41454022/debug

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[Bug 543008] Re: Ubiquity can't find the sata hard disk (promise 376 chip)

2010-03-20 Thread JorSol

** Attachment added: "Here are the files /var/log/syslog 
/var/log/installer/debug /var/log/partman"
   http://launchpadlibrarian.net/41453782/debuginfo.tar.gz

** Attachment added: "Dependencies.txt"
   http://launchpadlibrarian.net/41451007/Dependencies.txt

** Attachment removed: "Here are the files /var/log/syslog 
/var/log/installer/debug /var/log/partman"
   http://launchpadlibrarian.net/41453782/debuginfo.tar.gz

-- 
Ubiquity can't find the sata hard disk (promise 376 chip)
https://bugs.launchpad.net/bugs/543008
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