[Bug 544471] Re: Download unavailable in several countries

2010-10-12 Thread Matt Griffin
alexcastanza: You can tell what store you are routed to by clicking the
home link in the store. It will say "x Top Picks". What does it say for
you?

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[Bug 544471] Re: Download unavailable in several countries

2010-10-11 Thread alexcastanaza
Hi. I think I'm being directed to the US store and when clicking
download button gives me the "Download unavailable" message and the
iprestricted message in the terminal output. I don't see anywhere to
change to the "world store" mentioned in other posts. I'm in Guatemala.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread Matt Griffin
Ralph - I understand what you mean. I think I should provide a little
more clarification. The company, 7digital, has decided to open a
Switzerland-specific store for their 7digital.com brand. That store only
sells music that is licensed for Switzerland.

Rather than opening lots of country-specific stores throughout Europe
and the rest of the world immediately, we have decided to open just a
few and try to serve more people with a couple broader stores as well.
The broad stores are a temporary measure for Ubuntu One until we learn
more about Ubuntu music customers around the world and, for my sanity,
build some tools to make managing lots and lots of country-specific
stores easier and cheaper.

The decision to offer the EU-wide and World-wide stores was a
challenging one. But we ultimately felt that rather than excluding
regions of the world, we should at least offer something and give
everyone a chance to experience the music store.

We've learned that managing these stores brings new challenges. Since
they don't carry as many (or any) major label artists, it's more
difficult helping consumers find albums they might be interested in and
highlighting what's new. This will continue to be a challenge for the
short term, but we'll figure it out. Thanks for using the Ubuntu One
Music Store.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread Ralph Wabel
Switzerland is now also redirected to the EU store. But why EU store as 
Switzerland has its own store http://de-ch.7digital.com/
7digital own swiss store has the prices in swiss francs and not euro.

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Re: [Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread burlingk
Do they plan to do an Asia or Japan store any time soon? :-)

The music in the international store is cool, but I would love to see
some JPOP. ^_^

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[Bug 544471] Re: Download unavailable in several countries

2010-04-21 Thread Matt Griffin
Excellent. Have fun!

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[Bug 544471] Re: Download unavailable in several countries

2010-04-20 Thread Arnstein Orten
This is now OK from Norway (I'm now sent to the EU store, where I can
actually purchase music). Thanks, good work!

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Doug
Yes. I see the World store. It say "World Store Top Picks". I just tried
it on another machine thinking there was something wrong with my Ubuntu
One account. Same result. I can play the samples. But when I click on
Download, I get the "Downloads unavailable" page.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Matt Griffin
Doug - You see the World store, correct? It should say at the top of the
store's home page. Thanks.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Doug
Still "Download unavailable" in Canada as of Apr 16.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-16 Thread Matt Griffin
Users in Liechtenstein, Norway, and Switzerland - I think we've found
the problem. We found an error in our IP routing that was causing you to
be sent to the World store instead of the EU store. We're making this
change now and will roll it out to production in our next release on
Tuesday but possibly sooner. Sorry for the delay in figuring this out.
Thanks for bringing it to our attention.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-14 Thread Arnstein Orten
Still "Download unavailable" in Norway as of 14. april.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-11 Thread Matt Griffin
jgonis - Users in Canada access the World store for now (until we launch
a Canada-only store). Stores only sell in one currency and the World
store is set to Euros. I'll contact 7digital for a status on the
refresh. Thanks.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-11 Thread jgonis
This is also still not working in Canada as of April 11, 2009.  I have
applied all updates and I was still not able to purchase any of the
songs I selected, from Oasis to Orbital to Max Graham.  All prices are
listed in Euros as well.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-09 Thread Ralph Wabel
Not working in Switzerland, still same error message :-(

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[Bug 544471] Re: Download unavailable in several countries

2010-04-09 Thread Matt Griffin
Also... I'm going to mark this as invalid b/c it looks like the World
store is no longer displaying songs that users cannot purchase. If you
still encounter this problem, please reopen the bug. Thanks!

** Changed in: rhythmbox-ubuntuone-music-store
   Status: In Progress => Invalid

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[Bug 544471] Re: Download unavailable in several countries

2010-04-09 Thread Matt Griffin
That's great news. Thanks for testing!

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[Bug 544471] Re: Download unavailable in several countries

2010-04-08 Thread socceroos
I tried a purchase from the World Store an hour ago from Australia and
it worked too.

Thanks Matt!

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[Bug 544471] Re: Download unavailable in several countries

2010-04-08 Thread Andre Hugo
Tried the World Store (South Africa) this morning and it is working.
Location set as South Africa and no proxy used. I made a successful
purchase. Thanks Matt!

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[Bug 544471] Re: Download unavailable in several countries

2010-04-08 Thread Matt Griffin
The World store will sell songs that are licensed on a worldwide basis.
The current selection in the World store still needs to be refreshed so
beta testers will find songs that show "Download unavailable" when you
attempt to purchase. The refresh will happen very soon. I apologize for
the delay.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-08 Thread Michael Shallcrass
Has anyone attempted to fool the store into thinking you were from a part of 
the world where songs are available?
How are customers directed to each store?

If it's IP address based you could run through a proxy or VPN or
something, if it's the location you selected when you install or set as
home then that's easy enough to change. It's certainly possible to
register a regular 7Digital account from an unlicensed zone as long as
you say you are from the UK.

If it's possible to purchase through other stores then that is likely to
distort usage figures, though if no one can buy anything from the World
Store anyway, it's going to be hard to decided which markets to license
next.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-06 Thread William Grant
If this isn't going to happen until post-Lucid, please hide the U1MS
item in Rhythmbox in regions in which it isn't supported. If you can't
do that, at least make the error message less unobvious.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-06 Thread socceroos
I'm sorry, what is the point of the 'World Store' if we still can't even
purchase from that? Is is just for us to look at?

I was under the impression that the 'World Store' was for people to use
who weren't in any of the other geographically specific stores?

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[Bug 544471] Re: Download unavailable in several countries

2010-04-06 Thread Brian Murray
Additionally, this is backend work and doesn't require any changes to
packages in Ubuntu.

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[Bug 544471] Re: Download unavailable in several countries

2010-04-06 Thread Matt Griffin
** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu Lucid)
   Status: Triaged => Invalid

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[Bug 544471] Re: Download unavailable in several countries

2010-04-06 Thread Matt Griffin
We will address this as we create more country-specific stores. This
will be worked on after the 10.04 LTS release so it is not dependent on
the Lucid schedule.

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[Bug 544471] Re: Download unavailable in several countries

2010-03-25 Thread Brian Murray
** Also affects: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided
   Status: New

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Status: New => Triaged

** Changed in: rhythmbox-ubuntuone-music-store (Ubuntu)
   Importance: Undecided => High

** Also affects: rhythmbox-ubuntuone-music-store (Ubuntu Lucid)
   Importance: High
   Status: Triaged

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