Re: [ubuntu-uk] OT: DRUPAL site got killed...
Seems to be working. /s Surely as Senior IT Specialist this should be a piece of cake? :P You could laugh but event the best Diesel technician might struggle on a petrol or electric engine Thanx -- _ Cornelius Mostert Senior IT Specialist United Kingdom: 075 2233 4818 International: 0044 75 2233 4818 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] OT: DRUPAL site got killed...
Do you not have any backups from before it got killed?? You could restore somewhere else and compare the files -- only a thought. Sean -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Improving Support
Hi Matt So really, what drives you to support people? When I receive support Im extremely grateful, so the best way to show gratitude is by reciprocating that support. What, in your own opinion, could be done to help motivate yourself to do better? Learn more, and then be able to share more. Motivation is not always the issue, in a lot of cases its spare time (I think I speak for many people here). Some more thoughts on the general subject of support: Forums are a very good resource but people do tend to re-post problems rather than search old posts, information re-use would help to keep the amount of posts down and searches more succinct, I think tags and good search practices help here. A good idea might be a sticky post on forums with tips on how to get the best searches etc. My daily job involves support. Sometimes customers re-raise known issues and the company I work for is on a drive to improve knowledge re-use and discouraging repeat issues etc. Its a good idea but a tricky task. I think its difficult to create a balanced knowledge base with not too many articles but with a good range of topics covered. Mark -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] Subject: Re: OT: DRUPAL site got killed...
Hi all Sorry about the Site got killed... It was a moment of panic as I did not know what to do (I come more from a desktop environment and not a Web one) AND it was 17:00 (going home time) I am usually a lot more detailed in my descriptions of errors and analysis... Thanx to all that gave positive input and links, It looks like something on the server changed on the /tmp path as it is a shared server and according to http://drupal.org/node/791154 this might have been the case so I changed my /tmp to something else and the site came back. AND yes I saw the message on the first page AFTER it cam back that the CSS were re created!! thank you very much -- _ Cornelius Mostert Senior IT Specialist United Kingdom: 075 2233 4818 International: 0044 75 2233 4818 -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
snip Stick it in, reboot and you may need to invoke the BIOS or some other boot menu to select the CD to boot from. Many computers ship with the hard disk being the default boot device, and need to be tweaked to boot from CD. Others have a menu which can be invoked with a single keypress at boot time, from which you can select the boot device. More recent devices can be booted not only from the internal hard disk and an optical drive but also from a USB device. As such you can (using special tools) copy a Live CD 'image' to a USB stick and boot from that. This can be quicker than booting from CD, and is more portable. To create a bootable USB stick from a live CD ISO image I can recommend Unetbootin, which is in the Ubuntu software archive (there is a Windows version of it as well if you prefer). I have to say that it's been a long time since I used a CD in this way, as using a USB stick is quicker and easier. Also a CD is not an option with my Netbook! ;-) -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Improving Support
On 25 May 2010 10:34, Matthew Daubney m...@daubers.co.uk wrote: Hello, snip What drives you to help support random strangers for no reward? Someone pointed out to me at Oggcamp that understanding this may be the crux of being able to actually help drive people to improve. I've had a sit down, a cup of tea and a bit of a think on this and will put hand to keyboard this evening and lay out why I help people, but I want to see if I can get a better understanding of why others do so without influencing their decisions. So really, what drives you to support people? What, in your own opinion, could be done to help motivate yourself to do better? I'd be very appreciative of any responses. Hello Matt, I like to offer support because I feel that Ubuntu is a great environment and can be much more productive for many people. Therefore I do what I can to help people with Ubuntu to reduce barriers to entry. I also benefit from helping people as it is a learning experience. I learn how to express myself as clear as possible, how to address an audience I have not met and do not know. Naturally I also learn more about Ubuntu, especially by getting feedback from my support efforts Finally, I learn more about Ubuntu and support by seeing the different aspects presented for the issue raised by other people as well as new techniques they suggest. -- John Stevenson jr0cket.com leanagilemachine.com -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Improving Support
Matthew Daubney wrote: Hello, First of all a brief apology for not sorting this out sooner, moving house has taken somewhat longer than I originally intended. I'm hoping to start getting things back on track now. Secondly, thanks to the people who turned up to my (frankly awful) talk at Oggcamp on this subject. Next time I have a chance to talk about what I'm trying to achieve I _should_ be able to do it better! As a result of that I have some notes I'm slowly going through to gain some ideas of how to move forward, but this moves me onto point three. What drives you to help support random strangers for no reward? Someone pointed out to me at Oggcamp that understanding this may be the crux of being able to actually help drive people to improve. well apart from the because I am nice kind of answer it is because they might be nice people and perhaps even potential customers, or people who may repay the favor in unexpected and interesting ways. Alan. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
On 28 May 2010 09:15, Scrase, Eddie escrase...@wentworthlabs.com wrote: snip Stick it in, reboot and you may need to invoke the BIOS or some other boot menu to select the CD to boot from. Many computers ship with the hard disk being the default boot device, and need to be tweaked to boot from CD. Others have a menu which can be invoked with a single keypress at boot time, from which you can select the boot device. More recent devices can be booted not only from the internal hard disk and an optical drive but also from a USB device. As such you can (using special tools) copy a Live CD 'image' to a USB stick and boot from that. This can be quicker than booting from CD, and is more portable. To create a bootable USB stick from a live CD ISO image I can recommend Unetbootin, which is in the Ubuntu software archive (there is a Windows version of it as well if you prefer). I have to say that it's been a long time since I used a CD in this way, as using a USB stick is quicker and easier. Also a CD is not an option with my Netbook! ;-) I also like Unetbootln http://unetbootin.sourceforge.net/, however if you want to create a peristent version of Ubuntu ( to store additional files such as your documents, etc) then the Ubuntu Startup Disk Creator should be used. Thanks. -- John Stevenson jr0cket.com leanagilemachine.com -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
On 28 May 2010 12:34, John Stevenson j...@jr0cket.com wrote: I also like Unetbootln, however if you want to create a peristent version of Ubuntu ( to store additional files such as your documents, etc) then the Ubuntu Startup Disk Creator should be used. I disagree. If you want a persistent version of Ubuntu you should install onto the USB stick, not copy the Live image on. Cheers, Al. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Improving Support
On 27/05/2010 19:12, Matthew Daubney wrote: snippery That's quite a long list! Here's an interesting side question, what would help motivate you to improve the way you support people? How do you think it could be improved? I used to do paid support, mainly windows but also os x and sometimes ubuntu, for non-technical people. Often for mozilla products (getting away from Outlook/IE is the first step in minimising trouble). What was interesting about the work was seeing how non-geeks use and interact with their computers. How difficult many things are, even though they may seem obvious to me; what people want from their computers; how to explain things in clear, precise language, using as little jargon as possible. Most importantly, it showed me that people do 'stupid' things for a reason; there's a method in the madness, and the root cause can often be found in the design and interface. This got me very interested in accessibility and usability issues, and makes the occasional support work I do rewarding, as a way of testing and checking my knowledge, styles of teaching/talking about computers, and stuff I've read in books. (Quick plug: Raskin's The Humane Interface is an eye-opener.) I know the original question was about free, volunteer support, but I think there is a lesson about motivation: if you're interested in something, then helping others can be pleasurable and educative, and for some things the best way of learning about them. This is also motivation to do a better job of supporting people. Following on from this, I think it's important to help with stuff you're really interested in, rather than spread oneself too thin. Hope this is of interest, John -- John Levin http://www.anterotesis.com http://twitter.com/anterotesis -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
On Fri, 2010-05-28 at 12:51 +0100, Alan Pope wrote: On 28 May 2010 12:34, John Stevenson j...@jr0cket.com wrote: I also like Unetbootln, however if you want to create a peristent version of Ubuntu ( to store additional files such as your documents, etc) then the Ubuntu Startup Disk Creator should be used. I disagree. If you want a persistent version of Ubuntu you should install onto the USB stick, not copy the Live image on. Cheers, Al. Surely that depends if you also want to use that image as an installer? -Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
On 28 May 2010 13:27, Matthew Daubney m...@daubers.co.uk wrote: Surely that depends if you also want to use that image as an installer? I guess. But that wasn't implied from the assertion made. Cheers, Al. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Using Gparted
On Fri, 2010-05-28 at 13:30 +0100, Alan Pope wrote: On 28 May 2010 13:27, Matthew Daubney m...@daubers.co.uk wrote: Surely that depends if you also want to use that image as an installer? I guess. But that wasn't implied from the assertion made. Cheers, Al. I have a 16GB USB stick with one partition a persistant live cd (so it can contain some standard conf file I keep for installs) and the other half of it a _real_ install. That way I can do both from one stick! -Matt Daubney -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] transfer data from HDD to HDD
My rather ancient desktop PC has stopped working due, I think, to a faulty MBoard and I am now using a laptop running 10.04. I would like to be able to transfer a variety of files such as Firefox Bookmarks and email addresses in Evolution from the old HDD to the new computer. The HDD has been removed from the PC and I have an attachment which connects the old HDD via a USB cable to the laptop and I would welcome advice on the best way to proceed. Thanks in advance, Norman -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] transfer data from HDD to HDD
On 28 May 2010 17:18, Norman Silverstone nor...@littletank.org wrote: My rather ancient desktop PC has stopped working due, I think, to a faulty MBoard and I am now using a laptop running 10.04. I would like to be able to transfer a variety of files such as Firefox Bookmarks and email addresses in Evolution from the old HDD to the new computer. The HDD has been removed from the PC and I have an attachment which connects the old HDD via a USB cable to the laptop and I would welcome advice on the best way to proceed. Thanks in advance, Norman If you just want data out of your old /home/norman/ directory, just mount the device as normal, show hidden files, and copy across into your new /home/norman/ You can be selective or just copy the lot (though applications might be a bit picky about having config files changed while they're running). An alternative to effectively clone the old user would be to log out, switch to a console, and $ cd /home $ sudo mv /home/norman /home/norman.new $ sudo cp -R /media/OLDDISK/home/norman /home/norman $ sudo chown -R norman:norman /home/norman Jonathon -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Improving Support and adverse factors
On 25/05/10 10:34, Matthew Daubney wrote: Hello, First of all a brief apology for not sorting this out sooner, moving house has taken somewhat longer than I originally intended. I'm hoping to start getting things back on track now. Secondly, thanks to the people who turned up to my (frankly awful) talk at Oggcamp on this subject. Next time I have a chance to talk about what I'm trying to achieve I _should_ be able to do it better! As a result of that I have some notes I'm slowly going through to gain some ideas of how to move forward, but this moves me onto point three. What drives you to help support random strangers for no reward? Someone pointed out to me at Oggcamp that understanding this may be the crux of being able to actually help drive people to improve. I've had a sit down, a cup of tea and a bit of a think on this and will put hand to keyboard this evening and lay out why I help people, but I want to see if I can get a better understanding of why others do so without influencing their decisions. So really, what drives you to support people? What, in your own opinion, could be done to help motivate yourself to do better? I'd be very appreciative of any responses. An associated factor is the support of non strangers, for example friends or family members (FOFM). Support of random strangers is probably a more advanced case. I think fofm stuff is significant because as far as I can see, most of the proprietary software user world is supported via fofm, certainly Windows anyway, and particularly for non techy users. This became most obvious to me at the time I decided to cease supporting any thing other than GNU/Linux systems some years ago. It was obvious that a relatively large number of people would have been delighted if I had been happy to (continue) supporting them on a fofm basis. I came to the conclusion that the glue which held much of the Windows world together was in fact the fofm network. Some more confident users were more independent and anyway made good use of online information, but they were the tip of the iceberg. As an aside, I know a number of very able people who use both Windows and Ubuntu, and who continue selflessly to support fofm's in (mainly) windows. In addition to the undesirable situation producing Ubuntu Bug #1, the fofm support of proprietary systems, mainly Windows, simply prolongs, colludes with, and supports the situation, for whatever reasons. I see these reasons whatever they may be, as most important, and useful to understand, because the proprietary software industry relies on the support. This is to the detriment of free software. The use of fofm and more extended support for users of freedom loving software is to the advantage of free software. There could be a win-win situation here somewhere, for freedom loving software, anyway. -- alan cocks Ubuntu user -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] Ubuntu on Dell (revisited) ....
Hi there . I'm staying with friends in the US at the moment, so although I've been following the list, I haven't been writing of late. I just made a lengthy effort to research Dell on their web sites. First it seems to be impossible to contact Dell by e-mail on the UK site. Errors come up every time. Second, Dell USA still lists a range of machines running Ubuntu including the various netbooks and laptops that they listed in the UK until recently. I really want to shout at someone about this, and will probable send a snailmail when I get back home. Does anyone here have a contact among Dell staff, or any suggestions as to how to get a complaint about this into a place where it might be heard? My own feelings at the moment are that I'm rapidly going off the idea of buying from Dell ever again - and my latest purchase is my forth Dell machine. Probably not significant in their terms, but I'd still like to find a way of complaining audibly. It would be helpful if Dell announced publicly We no longer support Linux in the Uk because Regards, Barry. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] transfer data from HDD to HDD
On 28/05/10 17:18, Norman Silverstone wrote: My rather ancient desktop PC has stopped working due, I think, to a faulty MBoard and I am now using a laptop running 10.04. I would like to be able to transfer a variety of files such as Firefox Bookmarks and email addresses in Evolution from the old HDD to the new computer. The HDD has been removed from the PC and I have an attachment which connects the old HDD via a USB cable to the laptop and I would welcome advice on the best way to proceed. Thanks in advance, Norman Mount the old drive to a temporary location, e.g. /mnt/old_drive then you can copy files across to your hearts content. cp -a is a good command to use :-) You might need to chnage file ownership after copying if you use this command but it will retain all the other settings associated with the source file hierarchy. to mount your drive first make a directory, e.g. sudo mkdir /mnt/old_drive then mount it sudo mount /dev/sdXX /mnt/old_drive then you can browse it with the nautilus file manager or use command line tools such as cd, cp, mv and tar etc... HTH Al -- The Open Learning Centre http://www.theopenlearningcentre.com -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
[ubuntu-uk] meetings in Paignton
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi I have found what could be a useful meeting place for larger conferences / meets, in Paignton, right now they are trying to set up the internet etc, but the venue has capacity for about 400 people downstairs, has food available, however the venue DOES NOT serve alcohol as the venue mainly aimed at young people and families and is also a music studio, performance area etc (up stairs). does this matter that much given how hard it is to find venues anywhere, I don't drink alcoholic drinks anyway, so it does not bother me. Paul - -- Paul Sutton - www.zleap.net DCGLUG MEETINGS Next Paignton Lug meet : 3pm Saturday June 5th - Shoreline Next Holsworthly meet : 2pm Saturday June 19th - White Hart -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iEYEARECAAYFAkwABEwACgkQaggq1k2FJq3trwCeMFr/64II1ZdkvfCNseCJs2lb LmsAnROqg0t37f/LY8jKmmaElH8gSsnG =J2h5 -END PGP SIGNATURE- -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] transfer data from HDD to HDD
On Fri, 2010-05-28 at 18:09 +0100, Alan Lord (News) wrote: On 28/05/10 17:18, Norman Silverstone wrote: My rather ancient desktop PC has stopped working due, I think, to a faulty MBoard and I am now using a laptop running 10.04. I would like to be able to transfer a variety of files such as Firefox Bookmarks and email addresses in Evolution from the old HDD to the new computer. The HDD has been removed from the PC and I have an attachment which connects the old HDD via a USB cable to the laptop and I would welcome advice on the best way to proceed. Thanks in advance, Norman Mount the old drive to a temporary location, e.g. /mnt/old_drive then you can copy files across to your hearts content. cp -a is a good command to use :-) You might need to chnage file ownership after copying if you use this command but it will retain all the other settings associated with the source file hierarchy. to mount your drive first make a directory, e.g. sudo mkdir /mnt/old_drive then mount it sudo mount /dev/sdXX /mnt/old_drive then you can browse it with the nautilus file manager or use command line tools such as cd, cp, mv and tar etc... If you connect it through a USB cable, Ubuntu should even mount it automatically for you as an external disk and you should be able to just copy the content from the old drive to the laptop with Nautilus. I just did that with the old drive from a defunct laptop. Bruno -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Ubuntu on Dell (revisited) ....
On Fri, 2010-05-28 at 13:09 -0400, e-mail b.drake wrote: Hi there . I'm staying with friends in the US at the moment, so although I've been following the list, I haven't been writing of late. I just made a lengthy effort to research Dell on their web sites. First it seems to be impossible to contact Dell by e-mail on the UK site. Errors come up every time. Second, Dell USA still lists a range of machines running Ubuntu including the various netbooks and laptops that they listed in the UK until recently. I really want to shout at someone about this, and will probable send a snailmail when I get back home. Does anyone here have a contact among Dell staff, or any suggestions as to how to get a complaint about this into a place where it might be heard? My own feelings at the moment are that I'm rapidly going off the idea of buying from Dell ever again - and my latest purchase is my forth Dell machine. Probably not significant in their terms, but I'd still like to find a way of complaining audibly. It would be helpful if Dell announced publicly We no longer support Linux in the Uk because There you go: http://www.connectotel.com/marcus/ceoemail.html And the good thing about this list is that it specifies when the address was last verified. It also has some good advice on how to word your email. Bruno -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] Ubuntu on Dell (revisited) ....
On 28 May 2010 14:21, Bruno Girin brunogi...@gmail.com wrote: There you go: http://www.connectotel.com/marcus/ceoemail.html Wonderful! Thanks for that. I've e-mailed Michael Dell with a very polite e-mail, and I've bookmarked the page. Now I'll wait eagerly for a reply. If there's anything of interest I'll copy it here. Thanks, Barry Drake. -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
