Hi,
*Please send resume to** ankit.ku...@idctechnologies.com <ankit.ku...@idctechnologies.com>* Job Title* Contact Center IVR Consultant Work Location & Address* Newport Beach, CA 92660 Contract duration (in months)* 6 *Mandatory Job Details: Must Have Skills (Top 3 technical skills only) * 1. Strong knowledge on Cisco (ICM Admin scripts, CCMP and basic IVR) 2. Good knowledge on Aspect Dialer 3. Good knowledge on WFM Nice to have skills (Top 2 only) 1. Good in communication 2. Fast learning Desired years of experience*: Above 5 years Education/ Certifications (Required): BE or similar Top 3 responsibilities you would expect the Subcon to shoulder and execute*: 1. Handling the call center operational hours using ICM admin scripts and Oracle SQL database 2. Set up of agents in Cisco system and other skill, routing configurations changes using CCMP and configuration manager 3. Testing IVR and troubleshooting the IVR issues and work on tickets Best Regards Ankit Kumar Sagwal IDC Technologies Inc. E-Mail: ankit.ku...@idctechnologies.com Phone- 408-457-9381 Ext-4073 Hangout: ankit121.rgtalent -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
