*Position : Technical Delivery Manager (CRM)* *Location : Foster City, CA*
*Duration : 6-12 months* *Rate : Market Rate* * * *Responsibilities:* · Serve as onsite lead for production support operations and bi-monthly maintenance release delivery, coordinating efforts for a team of 8 resources, 7 of which are located offshore. Perform incident triage/troubleshooting. · Coordinate onshore/offshore support efforts. Serve as technical architect for bi-monthly maintenance releases. Ensure quality/completeness of team deliverables. · Report status on a daily/weekly basis to client leadership team. *Required:* · Deep functional and technical knowledge of Siebel CRM, CRM onDemand, CRM Self-Service(Siebel front end), and OBIEE Analytics. · Must have deep hands-on technical experience working with Siebel including multiple design-build-run implementations, which will be put to use in QA for the work of the offshore team, in hands-on troubleshooting some of the more critical production issues as they arise, and also in planning/architecting maintenance releases. · Experience leading a globally distributed service delivery team required, with applicable experience navigating support/enhancement/upgrades in a large corporate environment. · Candidates should possess a solid understanding of best practices for balancing workload across geographic regions while maintaining 100% control over open service tickets. · Excellent communications skills and client management skills required - ability to work closely with both project team and client leadership. · This resource will essentially be responsible for timeliness and quality of all technical services, providing coaching/mentoring to more junior team members when needed. · Will be expected to be the 'go-to guy' on the team for operations issues at all times. · Will report directly to the engagement manager. *Preferred:* · Understanding of ITIL and standard production support processes/procedures a major plus. · Experience with J2EE a major plus for working with the Siebel CRM Self-service application. · PowerPoint and Excel skills are a plus for client messaging, and would be useful for weekly and monthly status reporting Regards Ejaz Talent Acquisition Manager Symphony Enterprises LLC 412 250 7227 (Tel) | 412 774 9230 (Fax) e...@symphonyenterprises.com | www.symphonyenterprises.com WMBE & NWBE Certified Company A Member of Women's Business Enterprise National Council (WBENC) and National Association of Women Business Owners (NAWBO) -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgro...@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
