Re: What driives me crazy about bugzilla(att: Rahul)
On Wed, 2010-02-03 at 23:05 +, Sam Sharpe wrote: On 3 February 2010 22:53, Aaron Konstam akons...@sbcglobal.net wrote: This problem was minor but in the past I was the system administrator of a network of 80 Linux computers and a problem with one of the system components failed and its failure was critical for the running of the system. No response was offered to my bugzilla request until we were 2 versions further in the Linux development tree so the repose was useless. Bugzilla can't be used with that kind of response time. And that was my whole point. Free software does not generally have an SLA, hence I don't believe the Fedora Bugzilla advertises one either. If you *need* it, then you need to use something which does have an SLA - I would suggest that RHEL, SLES (or Ubuntu with a support contract from Canonical) would be a better fit for someone who's operation depends on a product and are is capable of contributing a fix to the issue themselves. -- Sam You are right no SLA in bugzilla. But is bugzilla does not imply a reasonable effort on the part of the developers to try to fix problems it is relatively useless to the users of Fedora. -- === This restaurant was advertising breakfast any time. So I ordered french toast in the renaissance. - Steven Wright, comedian === Aaron Konstam telephone: (210) 656-0355 e-mail: akons...@sbcglobal.net -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul)
On Wed, 03 Feb 2010 16:53:27 -0600, Aaron wrote: http://bugz.fedoraproject.org/nautilus Some of the points you are making are correct and some aren't. They are the truth. Your suggestion that I should address my problems with nautilus to the nautilus group is wrong. Nah, it isn't wrong. It's a matter of fact. You can hope for a Fedora bugzilla entry to be enough. But there are no promises or guarantees that every ticket will be dealt with quickly enough or that every bug will be fixed soon enough to make you happy. It may be that a bugzilla entry is forwarded to developers quickly, but the actual fix takes so much time that you would still be unhappy. That is what bugzilla is supposed to do. I can't take the time to learn the location of the developers of all the 1,000 -2,000 programs in a Linux distribution. Bugzilla is supposed to channel my query to the right people. Define supposed. You are not in a paying-client relationship with the Fedora Project. If something that is offered by the Fedora Project doesn't meet your requirements, it may be necessary that you get involved beyond reporting a problem. It may be that Nautilus (or any other package) is in need of increased contributions from the [Fedora] community. Either directly at the Fedora Project's Packaging sub-project or at the Nautilus development project. Don't get me wrong. I agree that tickets filed in bugzilla ought to lead to something productive. It's just not feasible with some particular software packages (and their quality) and an insufficient number of volunteers to take over some of the work. You are correct that the developers are taxed to the limit to handle all the complaints but if no action is taken on each complaint the whole bugzilla system is questionable. Yes, sure, it is questionable for some packages (aka components in bugzilla) for several reasons. Just think about all the tickets that are lost at distribution end-of-life because nobody has responded to NEEDINFO queries. -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul) CORRECTION
I SHOULD HAVE SAID THAT IS IS BUGZILLA BUG # 545535 On Tue, 2010-02-02 at 08:35 -0600, Aaron Konstam wrote: I understand that creating a bugzilla entry is the only way developers can hear of a problem. But over and over I file a bugzilla and get no response. On 12/08/09 I filed a bugzilla about a problem that in both Gnome and Nautilus executing Places-Network reveals Windows machines on the LAN but not fedora machines. This worked correctly on F11 but not on f12. It has been 2 months , almost, since the bugzilla and I have seen no response. It is really frustrating. What is one supposed do? I have go real response to this problem from the list either. -- -- === After the game the king and the pawn go in the same box. -- Italian proverb === Aaron Konstam telephone: (210) 656-0355 e-mail: akons...@sbcglobal.net -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul)
Aaron Konstam wrote: I understand that creating a bugzilla entry is the only way developers can hear of a problem. But over and over I file a bugzilla and get no response. On 12/08/09 I filed a bugzilla about a problem that in both Gnome and Nautilus executing Places-Network reveals Windows machines on the LAN but not fedora machines. This worked correctly on F11 but not on f12. It has been 2 months , almost, since the bugzilla and I have seen no response. It is really frustrating. What is one supposed do? I have go real response to this problem from the list either. It is true that you've no gotten a response on this list as well. I currently don't have an F11 system up and running...but will try to get one up this week. But, I do have a question. When you open Places---Network you'd normally see Windows Network and under that you'd find any Workgroups or Domains that have advertised their existence. Yes? So, what would you expect to see under Places---Network with regards to other Fedora or Linux systems? NFS shares? FTP servers? SSHD servers? Or do you just expect that their existence will be noted? I just want to understand what you see as working correctly. Thanks -- The reason they're called wisdom teeth is that the experience makes you wise. signature.asc Description: OpenPGP digital signature -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul)
On Tue, 2010-02-02 at 22:46 +0800, Ed Greshko wrote: Aaron Konstam wrote: I understand that creating a bugzilla entry is the only way developers can hear of a problem. But over and over I file a bugzilla and get no response. On 12/08/09 I filed a bugzilla about a problem that in both Gnome and Nautilus executing Places-Network reveals Windows machines on the LAN but not fedora machines. This worked correctly on F11 but not on f12. It has been 2 months , almost, since the bugzilla and I have seen no response. It is really frustrating. What is one supposed do? I have go real response to this problem from the list either. It is true that you've no gotten a response on this list as well. I currently don't have an F11 system up and running...but will try to get one up this week. But, I do have a question. When you open Places---Network you'd normally see Windows Network and under that you'd find any Workgroups or Domains that have advertised their existence. Yes? So, what would you expect to see under Places---Network with regards to other Fedora or Linux systems? NFS shares? FTP servers? SSHD servers? Or do you just expect that their existence will be noted? I just want to understand what you see as working correctly. Thanks Well that is a little mysterious. Under the windows network you see the various shaes ADMIN$ C$ print$. One expects to be able to login to any of those shares. Although I admit I have yet to make that work. No passwd I try works. What I saw under F11 was icons for all the Fedora machines on the LAN including the one I am on and I would expect to be able to open the icon and login to the machine. You can do that using Places- Connect to Server but then yo need to know in advance the machines name or ip address. Using Places-Network seems easier. -- === Time is but the stream I go a-fishing in. -- Henry David Thoreau === Aaron Konstam telephone: (210) 656-0355 e-mail: akons...@sbcglobal.net -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul)
Aaron Konstam wrote: On Tue, 2010-02-02 at 22:46 +0800, Ed Greshko wrote: I currently don't have an F11 system up and running...but will try to get one up this week. But, I do have a question. When you open Places---Network you'd normally see Windows Network and under that you'd find any Workgroups or Domains that have advertised their existence. Yes? So, what would you expect to see under Places---Network with regards to other Fedora or Linux systems? NFS shares? FTP servers? SSHD servers? Or do you just expect that their existence will be noted? I just want to understand what you see as working correctly. Thanks Well that is a little mysterious. Under the windows network you see the various shaes ADMIN$ C$ print$. One expects to be able to login to any of those shares. Although I admit I have yet to make that work. No passwd I try works. I see. Well, that is another thing. What I saw under F11 was icons for all the Fedora machines on the LAN including the one I am on and I would expect to be able to open the icon and login to the machine. You can do that using Places- Connect to Server but then yo need to know in advance the machines name or ip address. Using Places-Network seems easier. OK But, I'm still not clear on one thing and I just like to make sure When you say you can see the icons for all the Fedora machines on the LAN you are saying you see them directly in the Places-Network window and not Places-Network-Windows Network. And, when you say login do you mean actually login and get a shell prompt or login and see files/folders that have been exported/shared? -- As well look for a needle in a bottle of hay. -- Miguel de Cervantes signature.asc Description: OpenPGP digital signature -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
Re: What driives me crazy about bugzilla(att: Rahul)
Aaron Konstam wrote: On Tue, 2010-02-02 at 22:46 +0800, Ed Greshko wrote: Aaron Konstam wrote: I understand that creating a bugzilla entry is the only way developers can hear of a problem. But over and over I file a bugzilla and get no response. On 12/08/09 I filed a bugzilla about a problem that in both Gnome and Nautilus executing Places-Network reveals Windows machines on the LAN but not fedora machines. This worked correctly on F11 but not on f12. It has been 2 months , almost, since the bugzilla and I have seen no response. It is really frustrating. What is one supposed do? I have go real response to this problem from the list either. It is true that you've no gotten a response on this list as well. I currently don't have an F11 system up and running...but will try to get one up this week. But, I do have a question. When you open Places---Network you'd normally see Windows Network and under that you'd find any Workgroups or Domains that have advertised their existence. Yes? So, what would you expect to see under Places---Network with regards to other Fedora or Linux systems? NFS shares? FTP servers? SSHD servers? Or do you just expect that their existence will be noted? I just want to understand what you see as working correctly. Thanks Well that is a little mysterious. Under the windows network you see the various shaes ADMIN$ C$ print$. One expects to be able to login to any of those shares. Although I admit I have yet to make that work. No passwd I try works. What I saw under F11 was icons for all the Fedora machines on the LAN including the one I am on and I would expect to be able to open the icon and login to the machine. You can do that using Places- Connect to Server but then yo need to know in advance the machines name or ip address. Using Places-Network seems easier. I have to say that I don't see any Fedora machines on FC9, 10, 11, or 12 here, nor would I expect to unless they were running SAMBA shares or whatever has replaced that tech (haven't had to put a windows machine up here in several years). -- Bill Davidsen david...@tmr.com We have more to fear from the bungling of the incompetent than from the machinations of the wicked. - from Slashdot -- users mailing list users@lists.fedoraproject.org To unsubscribe or change subscription options: https://admin.fedoraproject.org/mailman/listinfo/users Guidelines: http://fedoraproject.org/wiki/Communicate/MailingListGuidelines
