Hi,
Just a serious word of warning:
One of our users (our director, of course!) was complaining that
specific folders with emails were missing from his SOGo webmail mailbox.
We checked on the dovecot mail server, and the folders were indeed not
present on the filesystem, and the backups confirmed that had in fact
those folders had NEVER been there.
For the record: many custom folers under his inbox WERE present, there
were just some that were missing. No strange characters, nothing special.
We did not understand.
Then we launched his old Outlook/ActiveSync, and BOOM the missing
folders WERE indeed there in his mailbox. No personal folders or
anything configured, simply only his own mailbox over activesync,
configured to sync everything.
He had always used his mailbox primarily via his outlook/activesync. So
probably the folders had been created and also the emails were moved to
them over ActiveSync.
They were just never actually synced back (uploaded) to the SOGo server.
We are now copying back the missing folders en emails, and are very
happy that his old outlook profile was still accessible, otherwise the
mails would have been lost.
We have no idea which of the components
(sogo/outlook/activesync/debian10) is actually causing these issues, but
that fact is that we have experienced quite a few, lately.
(and far less in the past)
So our conclusion (and perhaps warning to others here) is: don't rely
too heavily on outlook/activesync/debian10.
(our issues seem to be outlook-exclusive other activesync clients
working reliably, TbSync/NineFolders, just to name a few)
MJ
--
users@sogo.nu
https://inverse.ca/sogo/lists
