Re: [SOGo] Respost: Sogo webmail UI crashes

[Robert Koller]

Hi,

we observe this problem also.

We use Win7 64Bit with Firefox 32 & 64 Bit (same error)

when you forward or answer to a mail the browser tab crashes.

You see the send acknowledge and then the whole sogo closes. Also the
delete button has no function.


The only way to bypass this error is the button "open in new mail
window" then all Buttons and functions are working.

maybe this little trick help your customer to survive since a patch is
available


best regards

Robert


Am 12.09.2017 um 12:15 schrieb Stefano Zamboni (tdi...@gmail.com):
>
> hi there, sorry to bother you but I had no advices
>
> customer is reporting crashes on w10 64 bit and firefox 64bit too, so
> I definitely need some debug hints to find what's going wrong
>
> @sogo crew: I'd like to have support from you on this one..
>
> Thank you
>
> S.
>
>
>
>  Forwarded Message 
> Subject:  Sogo webmail UI crashes
> Date: Wed, 3 May 2017 13:55:01 +0200
> From: Stefano Zamboni 
> To:   users@sogo.nu
>
>
>
> Hi all
>
> since a (quite) long time I opened a bug 
> (https://sogo.nu/bugs/view.php?id=4098) because a customer of mine is 
> having issues with webmail UI..
>
> I had almost no support on the BT and I need to debug the problem 'cause 
> my customer is asking me for a sogo alternative
>
> first of all: no, I can't say him to use chrome as default browser 
> 'cause they already must use both IE and firefox for some custom apps.. 
> adding a third browser is not an option (unfortunately)
>
> the problem doesn't depend on the AV running on the client (tried 
> different ones) but is seems related to firefox/w7 pro both 32 bit.. 
> there's no way to reproduce the problem on a 64 bit machine.
>
> this is what happen: regardless of open tabs in the browser (firefox), 
> when an user click on "answer" icon or on the "forward" one, the tab 
> closes itself with no error.. no error in browser's console, nor in 
> sogo's logs (UIDebug enabled)
>
> I saw this bug: https://sogo.nu/bugs/view.php?id=3824 and I'd like to 
> have the opportunity to shutdown all the effects I don't really need to 
> see if it will solve the problem..
>
> I'm not asking for code, I'm asking for feedback and hints.. once I 
> debugged the issue I'll give devs more info to solve it (hopefully)
>
> is there anyone that has this kind of problem?
>
> TIA
>
> ciao
>
> S.
>
> -- 
> users@sogo.nu
> https://inverse.ca/sogo/lists

-- 
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Re: [SOGo] a lot of database connections

[Robert Koller]

Hello,
it is realy urgent. We get the error again after 30 Minutes!

https://sogo.nu/bugs/view.php?id=4083

Any ideas?

Thx for help

Am 13.03.2017 um 09:50 schrieb Ralf Cirksena (c...@holmco.de):
> Hello,
> 
> how can I reduce the number of open database connections to mysqld?
> What does it depend on?
> 
> 
> Regards
> 

-- 
regards

Robert Koller
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] Outlook on 2 clients

[Robert Koller]

i'm sorry. i was still at sleep when i wrote this mail...
my informations are wrong.

please forget my mail!


Thats the right information:

On Fri, Mar 10, 2017 at 11:28:38AM -0500 you wrote:

> On 2017-03-10 5:47 AM, Ralf Cirksena (c...@holmco.de) wrote:
>
>> It's a user who has 2 computers with Outlook connected through
>> ActiveSync to sogo 3.2.7.
>> On both PCs he adds/deletes/changes events.
>> Problem is that on both computers different events are missing/remains
>> unchanged. For short: The clients are not really in sync.
> So the same user is using two different Outlook profiles on
> different computers?
>
> If so, look at if the DeviceID is the same for both. If that's the
> case, it could cause issues.

Did a grep on a sogo.log of a day when both clients were connected
(different IPs).
There is no DeviceID connected through different IPs. There is no IP
with connections using the same DeviceID.

Btw. There are 12 different deviceIDs associated to this user. Most of
them without traces in sogo.log.


Regards
-- 
R. Cirksena



Am 13.03.2017 um 09:21 schrieb Robert Koller (kol...@holmco.de):
> We checked the logs and theres always the same DeviceID for this user.
> 
> Am 10.03.2017 um 17:28 schrieb Ludovic Marcotte (lmarco...@inverse.ca):
>> On 2017-03-10 5:47 AM, Ralf Cirksena (c...@holmco.de) wrote:
>>
>>> It's a user who has 2 computers with Outlook connected through
>>> ActiveSync to sogo 3.2.7.
>>> On both PCs he adds/deletes/changes events.
>>> Problem is that on both computers different events are missing/remains
>>> unchanged. For short: The clients are not really in sync.
>> So the same user is using two different Outlook profiles on different
>> computers?
> 
> The same user on both outlook instances.
> 
>>
>> If so, look at if the DeviceID is the same for both. If that's the case,
>> it could cause issues.
>>
> 
> Regards
> 
> R. Koller
> 

-- 


i.A Robert Koller
IT Abteilung / IT Department
HOLMCO - Holmberg GmbH & Co. KG
http://www.holmco.de

Phone:   +49 (0)30 61780-171
Fax: +49 (0)30 61780-271


Address:
Ohlauer Str. 5-11
10999 Berlin - Germany

AG Berlin-Charlottenburg, HRA 1523
p.h.G.: HOLMCO Geschäftsführungs-GmbH, AG Berlin-Charlottenburg HRB 1015
Geschäftsführer: Lutz-Michael Pöppel, Thorsten Pöppel


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Re: [SOGo] Outlook on 2 clients

[Robert Koller]

We checked the logs and theres always the same DeviceID for this user.

Am 10.03.2017 um 17:28 schrieb Ludovic Marcotte (lmarco...@inverse.ca):
> On 2017-03-10 5:47 AM, Ralf Cirksena (c...@holmco.de) wrote:
> 
>> It's a user who has 2 computers with Outlook connected through
>> ActiveSync to sogo 3.2.7.
>> On both PCs he adds/deletes/changes events.
>> Problem is that on both computers different events are missing/remains
>> unchanged. For short: The clients are not really in sync.
> So the same user is using two different Outlook profiles on different
> computers?

The same user on both outlook instances.

> 
> If so, look at if the DeviceID is the same for both. If that's the case,
> it could cause issues.
> 

Regards

R. Koller
-- 
users@sogo.nu
https://inverse.ca/sogo/lists