OK, then have a close look into the FolderSync response. Check whether ParentId
is either 0 or point to a valid ServerId.
You can send me an extract from your sogo.log and I'll have a look.
Regards,
Thomas
Am Montag, 23. Mai 2016 17:12 CEST, "\"Qmail\"" (qm...@top-consulting.net)
schrieb:
> There are no such requests. Only . I removed the user entirely using
> sogo-tool remove and from Outlook.
> I then re-added the account to Outlook and it added just fine - came up right
> away with 'All folders are up to date'
> In sogo logs, the only post Outlook does is:
>
> May 23 10:52:22 sogod [10414]: |SOGo| starting method 'POST' on uri
> '/SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync=b...@testdomain.com=F61F834D9A4B441DAF76A478712AEE71=WindowsOutlook15'
> May 23 10:52:24 sogod [10414]: 195.24.238.40 "POST
> /SOGo/Microsoft-Server-ActiveSync?Cmd=FolderSync=b...@testdomain.com=F61F834D9A4B441DAF76A478712AEE71=WindowsOutlook15
> HTTP/1.1" 200 1417/13 1.380 - - 1M
> It replies with a long response for:
> Other devices/Outlook also send Cmd=Sync, but not on this account.
> Even if I hit Send / Receive, all I see is the above: Cmd=FolderSync
> Thanks
> On Mon, May 23, 2016 at 05:54 AM, Thomas (aon) Fuehrer wrote:
> Hi!
>
> is not meaningful here, it will only find data on new profiles or if there
> are changes to the folder hierarchy.
>
> Search for requests and their responses when you recreate the account or
> after you used sogo-tool manage-eas resetfolder.
>
> Regards,
> Thomas
>
> On Sunday, May 22, 2016 21:12 CEST, ""Qmail"" (qm...@top-consulting.net
> (mailto:qm...@top-consulting.net)) wrote:
>
> Well,
> we ran more tests and here's the EAS response for Outlook 2013:
> May 22 14:54:52 sogod [8860]: EAS - response for device
> 5E79CCA89F054884A128928537618624:
> 1
> oc10_testsever_lan_1009_1cef97c8_0
> 0
> However, I think the issue is related to the number of messages in the user's
> Inbox. For example, when attempting to view the Inbox in SOGO webmail, it
> takes a solid 8-9 minutes to display it. Debugging that behavior, shows this
> IMAP command to be responsible for this delay:
> UID SORT (REVERSE DATE) UTF-8 NOT DELETED
> The user has about 70 000 messages in his Inbox and I'm assuming that takes a
> while. SOGO webmail keeps spinning while that command completes and
> eventually displays the messages.
> EAS, from what I see just displays data it finds in SQL but it returns empty
> so that's why it shows 'Folders are up to date' right away.
> Is this a bug ? Shouldn't EAS hold while the Inbox gets sorted ?
> On a related note, wouldn't it be faster to not have the IMAP server sort the
> messages but rather pull them all and sort them in the application ?
> Thank you
> On Sat, May 21, 2016 at 04:23 AM, Thomas (aon) Fuehrer wrote:
> Recreate the profile in outlook with SOGoEASDebugEnabled = YES and look into
> sogo.log to see what sogo send to the Client.
>
> Regards,
> Thomas
>
> Am Freitag, 20. Mai 2016 21:49 CEST, ""Qmail"" (qm...@top-consulting.net
> (mailto:qm...@top-consulting.net) (mailto:qm...@top-consulting.net
> (mailto:qm...@top-consulting.net))) schrieb:
>
> We have a user with 70 000 messages in his Inbox that fails to sync via
> ActiveSync and Outlook 2013.
> There are no errors anywhere, Outlook shows: All folders are up to date but
> no data gets sent over. There are also no errors in the logs.
> The EAS related settings are:
> WOWorkersCount = 120;
> SOGoMaximumPingInterval = 3540;
> SOGoMaximumSyncInterval = 3540;
> SOGoInternalSyncInterval = 60;
> SOGoMaximumSyncWindowSize = 512;
> SOGoMaximumSyncResponseSize= 4096;
> WOWatchDogRequestTimeout=60;
> SxVMemLimit = 6100;
> Any ideas ?
>
> Thank you
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