Spam Assassin Rejecting Comcast Validation Emails

2010-03-02 Thread MGW-Discussions

Greetings all.

I am sure that I would be better able to diagnose this problem if I was 
able to capture the incident email traffic, however, at this point I 
have not been able to retrieve the emails.


The situation is that upon registration of a new username for comcast 
services, which is actually an email address, when the test email comes 
through, it is rejected with a score of 5.2/5.0 during the handshake for 
my citadel implementation. I currently have citadel in the standard 
setup where spamassassin is used to reject email prior to accepting 
them, if spamassassin determines that the email is spam.


I was wondering if anyone else has this issue, or if I may be able to 
safely edit any settings within spamassassin to be more accomidating to 
the comcast.net email.


--

Respectfully,

Martes G Wigglesworth




Re: Spam Assassin Rejecting Comcast Validation Emails

2010-03-02 Thread Karsten Bräckelmann
On Tue, 2010-03-02 at 11:58 -0500, MGW-Discussions wrote:
 I am sure that I would be better able to diagnose this problem if I was 
 able to capture the incident email traffic, however, at this point I 
 have not been able to retrieve the emails.

Check your logs for the rules the email triggered.

 The situation is that upon registration of a new username for comcast 
 services, which is actually an email address, when the test email comes 
 through, it is rejected with a score of 5.2/5.0 during the handshake for 
 my citadel implementation. I currently have citadel in the standard 
 setup where spamassassin is used to reject email prior to accepting 
 them, if spamassassin determines that the email is spam.

This sounds slightly better than the Subject, which is just wrong. SA
does not reject anything. :)

 I was wondering if anyone else has this issue, or if I may be able to 
 safely edit any settings within spamassassin to be more accomidating to 
 the comcast.net email.

Probably hard without a sample. You could either lower some rule's score
(see logs) or raise the required_score value -- temporarily at least, to
let that one mail through.

Rejecting at the required_score is quite risky in general. Common
approach for rejecting based on SA score is to use a second, higher
threshold. And keep marked spam lower than that for review.


-- 
char *t=\10pse\0r\0dtu...@ghno\x4e\xc8\x79\xf4\xab\x51\x8a\x10\xf4\xf4\xc4;
main(){ char h,m=h=*t++,*x=t+2*h,c,i,l=*x,s=0; for (i=0;il;i++){ i%8? c=1:
(c=*++x); c128  (s+=h); if (!(h=1)||!t[s+h]){ putchar(t[s]);h=m;s=0; }}}



Re: Spam Assassin Rejecting Comcast Validation Emails

2010-03-02 Thread Big Wave Dave
On Tue, Mar 2, 2010 at 8:58 AM, MGW-Discussions
mailinglistmem...@mgwigglesworth.net wrote:
 Greetings all.

 I am sure that I would be better able to diagnose this problem if I was able
 to capture the incident email traffic, however, at this point I have not
 been able to retrieve the emails.

 The situation is that upon registration of a new username for comcast
 services, which is actually an email address, when the test email comes
 through, it is rejected with a score of 5.2/5.0 during the handshake for my
 citadel implementation. I currently have citadel in the standard setup where
 spamassassin is used to reject email prior to accepting them, if
 spamassassin determines that the email is spam.

 I was wondering if anyone else has this issue, or if I may be able to safely
 edit any settings within spamassassin to be more accomidating to the
 comcast.net email.

 --

 Respectfully,

 Martes G Wigglesworth


I personally tag at 5.0 but reject at 15.0.  I'm in the process of
closing the gap, but rejecting at 5.0 (depending on your personal rule
set) may be a little aggressive.  I know for my mail flow that there
would be a lot of false positives, much like your current issue.  Do
the emails always come from the same from envelope?  You could
whitelist  the from address as an easy way around this specific
problem.  Certainly spammers could abuse this, but hopefully it would
be a temporary solution anyways.

Dave


Re: Spam Assassin Rejecting Comcast Validation Emails

2010-03-02 Thread LuKreme

On 02-Mar-10 09:58, MGW-Discussions wrote:

when the test email comes through, it is rejected with a score of 5.2/5.0


You are REJECTING at a score of 5.0?

That's a bad idea.

Generally if you run SA at transaction you will tag at a score of 5.0 
through maybe 10.0 or maybe even 12.0, it is only at 12.0 that you 
reject the spam.


(this nunmber can be any number you want, but I think it would probably 
be pretty foolish to make it any lower than 9.0)



--
'It's always a good thing to let a few tales spread, you know. Pour 
encouragy le-poor encoura-to make everyone sit up and damn well take 
notice.' --Eric