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Kindly go through the given job description and revert with the best matching profiles to *psha...@tresourceinc.com <psha...@tresourceinc.com>.* TITLE: SUPPORT DESK SPECIALIST II LOCATION: TORRANCE, CA UNITED STATES *Description* * Responsibilities* - Diagnose and resolve basic problems in the area of hardware, applications and operating systems - Assists callers with connectivity problems in a network environment - Takes necessary steps to resolve problems and prevent them from recurring - Escalates problems to next level of support as directed by client - Answer and attempt to resolve service requests related to supported applications, networks and hardware - Respond to problems that come to Technical Support for the client's user community - Works with internal staff to resolve problems, and ensure detailed explanations of user problems and call resolutions are entered into the tracking system, - Follow up with customer to ensure problems are resolved satisfactorily Informs peers/managers of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects *Daily Tasks Performed* - The CCSC Analyst provides support for basic incident resolution and requests reported to the help desk. - Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. - The CCSC Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. - Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner other service resources from facilities, division or corporate groups. *Musts* - Degree in Information Systems, or related field, or equivalent work experience *Business Experience* - 2 to 3 years help desk experience - 2 years computer related work experience - Able to work shifts in 24X7 call environment *Wants* - Excellent Customer Service - Excellent Verbal and Written communications - ITIL V3 awareness - Team Player - Dependable - Strong knowledge in a variety of PC software programs, remote tools - Strong knowledge of Security Administration procedures - Strong knowledge of application, connectivity, hardware, peripheral including printers and scanners, network monitoring tools, and TCP/IP protocol Incident 8 Ticket Management usin Looking Forward to hear from you soon !! Thanks & Regards Prateek Sharma Technical Recruiter | Technology Resource Group Inc. 3736 Hillsdale Court Santa Clara, CA 95051 Direct Line :- (408)-933-9918 || Alternate:- 408-709-1760 FREE Ext. 9901 | Fax: 408-213-8316 Email: psha...@tresourceinc.com | -- You received this message because you are subscribed to the Google Groups "USITCV" group. To unsubscribe from this group and stop receiving emails from it, send an email to usitcv+unsubscr...@googlegroups.com. To post to this group, send email to usitcv@googlegroups.com. Visit this group at https://groups.google.com/group/usitcv. For more options, visit https://groups.google.com/d/optout.
