Re: [Veritas-bu] Off Topic: Quantum Library Support
I have been working with tape libraries for 20 years at many organisations in Australia, and have never run across a Quantum library. I was told a few years ago that the company has NO support or engineering staff in Australia at all. Maintenance is outsourced to a third party. For this reason, I will never consider Quantum libraries. I don't know the situation in other AP countries, but it's quite likely the same. I know that doesn't help. Sorry! Regards Dean On Wed, May 12, 2010 at 12:13 AM, Martin, Jonathan jmart...@intersil.comwrote: Is anyone else having difficulty with Quantum backup/autoloader libraries, especially in the Asia / Pacific Rim markets? We've got a standard backup configuration that we deploy to our design centers and we've been having difficulties with the Quantum libraries we deploy as part of this configuration. In one case, I had a SuperLoader 3 go bad in March, replacement go bad in April, and the replacement replacement seems to be DOA. It takes Quantum 2 weeks to get me a replacement library and it's a roll of the dice getting the replacement unit to work. (This is their Rapid Exchange program.) It's been suggested that environmental factors in our design centers are causing the failures, but I'm of the opinion that Quantum's replacement quality is poor. We've had some library issues in the US and Europe as well, but nothing as bad as the issues I see in my Asia / Pacific Rim environments. We've already decided to modify our standard deployment template to replace the Quantum library with a similar Dell, but I've got something like 9 libraries already deployed. If I can't get to the bottom of my library issues, I'm going to be stuck with this nightmare until hardware refresh happens in 3 years. -Jonathan ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
[Veritas-bu] Off Topic: Quantum Library Support
Is anyone else having difficulty with Quantum backup/autoloader libraries, especially in the Asia / Pacific Rim markets? We've got a standard backup configuration that we deploy to our design centers and we've been having difficulties with the Quantum libraries we deploy as part of this configuration. In one case, I had a SuperLoader 3 go bad in March, replacement go bad in April, and the replacement replacement seems to be DOA. It takes Quantum 2 weeks to get me a replacement library and it's a roll of the dice getting the replacement unit to work. (This is their Rapid Exchange program.) It's been suggested that environmental factors in our design centers are causing the failures, but I'm of the opinion that Quantum's replacement quality is poor. We've had some library issues in the US and Europe as well, but nothing as bad as the issues I see in my Asia / Pacific Rim environments. We've already decided to modify our standard deployment template to replace the Quantum library with a similar Dell, but I've got something like 9 libraries already deployed. If I can't get to the bottom of my library issues, I'm going to be stuck with this nightmare until hardware refresh happens in 3 years. -Jonathan ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Off Topic: Quantum Library Support
You might want to check on how similar that Dell is. Often same tape library is simply relabeled with another vendor's name. I don't think Dell is actually making any libraries itself. It would not be good if you shipped it only to find it is a Quantum OEM if the issue is with manufacturing and not support. It was amusing to me to work at 3 separate jobs. One had an STK L 700, Another had an HP which was actually the STK L 700 and yet another had a Sun (before they bought STK) which was also the same library. Of course the vendors always tell you they put something in the firmware that makes it so much better. -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of Martin, Jonathan Sent: Tuesday, May 11, 2010 10:14 AM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] Off Topic: Quantum Library Support Is anyone else having difficulty with Quantum backup/autoloader libraries, especially in the Asia / Pacific Rim markets? We've got a standard backup configuration that we deploy to our design centers and we've been having difficulties with the Quantum libraries we deploy as part of this configuration. In one case, I had a SuperLoader 3 go bad in March, replacement go bad in April, and the replacement replacement seems to be DOA. It takes Quantum 2 weeks to get me a replacement library and it's a roll of the dice getting the replacement unit to work. (This is their Rapid Exchange program.) It's been suggested that environmental factors in our design centers are causing the failures, but I'm of the opinion that Quantum's replacement quality is poor. We've had some library issues in the US and Europe as well, but nothing as bad as the issues I see in my Asia / Pacific Rim environments. We've already decided to modify our standard deployment template to replace the Quantum library with a similar Dell, but I've got something like 9 libraries already deployed. If I can't get to the bottom of my library issues, I'm going to be stuck with this nightmare until hardware refresh happens in 3 years. -Jonathan ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu Proud partner. Susan G. Komen for the Cure. Please consider our environment before printing this e-mail or attachments. -- CONFIDENTIALITY NOTICE: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, any disclosure, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender that you have received the message in error, and delete it. Thank you. -- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
Re: [Veritas-bu] Off Topic: Quantum Library Support
Yeah, when I said similar I meant that the Dell PV124t is a Quantum SuperLoader3 with a different faceplate and firmware. I don't actually have any complaints about the library itself, it works great for the 2-3TB we need to backup weekly. My concern is more related to the quality of service and replacement units when they do fail. -Jonathan -Original Message- From: Lightner, Jeff [mailto:jlight...@water.com] Sent: Tuesday, May 11, 2010 12:12 PM To: Martin, Jonathan; veritas-bu@mailman.eng.auburn.edu Subject: RE: [Veritas-bu] Off Topic: Quantum Library Support You might want to check on how similar that Dell is. Often same tape library is simply relabeled with another vendor's name. I don't think Dell is actually making any libraries itself. It would not be good if you shipped it only to find it is a Quantum OEM if the issue is with manufacturing and not support. It was amusing to me to work at 3 separate jobs. One had an STK L 700, Another had an HP which was actually the STK L 700 and yet another had a Sun (before they bought STK) which was also the same library. Of course the vendors always tell you they put something in the firmware that makes it so much better. -Original Message- From: veritas-bu-boun...@mailman.eng.auburn.edu [mailto:veritas-bu-boun...@mailman.eng.auburn.edu] On Behalf Of Martin, Jonathan Sent: Tuesday, May 11, 2010 10:14 AM To: veritas-bu@mailman.eng.auburn.edu Subject: [Veritas-bu] Off Topic: Quantum Library Support Is anyone else having difficulty with Quantum backup/autoloader libraries, especially in the Asia / Pacific Rim markets? We've got a standard backup configuration that we deploy to our design centers and we've been having difficulties with the Quantum libraries we deploy as part of this configuration. In one case, I had a SuperLoader 3 go bad in March, replacement go bad in April, and the replacement replacement seems to be DOA. It takes Quantum 2 weeks to get me a replacement library and it's a roll of the dice getting the replacement unit to work. (This is their Rapid Exchange program.) It's been suggested that environmental factors in our design centers are causing the failures, but I'm of the opinion that Quantum's replacement quality is poor. We've had some library issues in the US and Europe as well, but nothing as bad as the issues I see in my Asia / Pacific Rim environments. We've already decided to modify our standard deployment template to replace the Quantum library with a similar Dell, but I've got something like 9 libraries already deployed. If I can't get to the bottom of my library issues, I'm going to be stuck with this nightmare until hardware refresh happens in 3 years. -Jonathan ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu Proud partner. Susan G. Komen for the Cure. Please consider our environment before printing this e-mail or attachments. -- CONFIDENTIALITY NOTICE: This e-mail may contain privileged or confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, any disclosure, copying, distribution, or use of the contents of this information is prohibited and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender that you have received the message in error, and delete it. Thank you. -- ___ Veritas-bu maillist - Veritas-bu@mailman.eng.auburn.edu http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
