Re: AT suspending service to number when inserting SIM card into older phone
I'm replying to my own message here. Today I finally got brave enough to insert my SIM card into my Nokia 6 once again, seeing as was indicated from the chat with the AT rep below I was finally told I could indeed use that phone. However, once again I got that upgrade message from AT, the SIM wouldn't work in my Nokia 6, and the SIM no longer worked when I put it back in my iPhone 7. The rep did once again reactivate that phone number and once again said there would be no charge to do it. She also suggested that getting a new SIM card would allow me to use the Nokia 6. When I asked her what would be the difference with the card, she only said it would allow me to use the Nokia. Although I have my doubts about that, especially seeing as I only got this SIM a year and a half ago when I got the second line, I did say okay to sending the SIM card anyway. In fact, I suggested sending a new card for each of my numbers, which she said she would do at no charge to me. So I guess we'll see what happens and whether I actually get brave enough to try and activate the new cards and switch them from my iPhones to the Nokia to do the iCloud backups. I may just leave well enough alone or possibly look for a more up-to-date phone with which to do my iCloud backups. - Original Message - From: Vicky Collins To: viphone@googlegroups.com Date: Monday, February 8, 2021 2:20 pm Subject: AT suspending service to number when inserting SIM card into older phone > > > Has anyone ever had this happen before? I'm not sure whether it was just a > technical glitch or if it could happen again or what, as I never got a > straight answer from the person I did the online chat with at AT > > As I've mentioned previously, since my only internet is on my phones or via > personal hotspot with my phones, and I can only backup my iPhones to iCloud > using my Nokia 6 Android phone, I proceeded to put my SIM card in that Nokia > 6 and backup one of my phones yesterday. But, this time, although I tried > several times after enabling the hotspot feature on the Nokia, I just > couldn't seem to get the backup on the iPhone to complete. I then finally > noticed a message on my Android phone, a free message from AT that said > something like: 7535 AT free msg. We're always looking for ways to connect > you to what you love faster than ever before. That's why we are taking steps > to upgrade our network. We're sorry but the phone you recently tried to > activate won't work. Don't worry. We can help you upgrade at > att_com/upgradehelp. Retiring 3G network. > > I then removed the SIM card from that phone and put it back in my iPhone 7, > but I could no longer make calls or access the internet with that SIM, not > even when I put it in my iPhone SE 2020 and gave it a try. > > Using my other phone line, it took me a bit to look around in the My AT app > and online at their web site to finally find the message that that particular > phone line had been suspended due to an unknown phone, and that I either > needed to give AT a call or do a chat with them to get things resolved, so > I opted for the online chat. > > It took a bit of time, but my phone line got reactivated, he told me he would > waive the $30 activation fee, and then he told me something like to not > remove the SIM card again or it would stop my service again. When I pressed > him about always being able to move the SIM between my phones in the past and > that I needed to use the Nokia phone to do the iCloud backups for my iPhones > and that I had other iPhones that I would also use from time to time, he said > he would check further and then told me I could swap my SIM and use it with > my Nokia 6. I haven't yet tried the Nokia again, though, not wanting to risk > that just yet. Oh, and while he told me it could take up to a half hour to > reactivate the number, it was actually done within about five minutes and I > was able to use the same SIM card, although I was afraid I would have to wait > and have them send me a new one. > > In case anyone is interested, I'll paste a copy of the chat I had below, and > I've hopefully removed all of my account information. Also, if some of this > doesn't appear to read quite correctly, it could be because I've opted to > open the message containing the copy of the chat on my U2 Mini and all the > line breaks and things may not have transferred over: > > Reference Number: 731940635884434720 > DATE/TIME: 2021-02-08 07:05:15 > Your chat transcript: > PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted. > AT : Hi, I'm AT's automated virtual assistant. How can I help you today? > Me : I need to reactivate my xxx number that got suspended because of an > unknown device. I'm guessing it happened bec
Re: AT suspending service to number when inserting SIM card into older phone
It is likely a plan to shut down 3G service. While you can use the phone now, you will have difficulty connecting to cell service in the future because the phone companies are eliminating 3G wireless transmission. For iPhone users, the last 3G phone was the 5s in 2013, eight years ago. The spectrum will be used for the increasing number of 5G users. Kelly On 2/8/21, Vicky Collins wrote: > Has anyone ever had this happen before? I'm not sure whether it was just a > technical glitch or if it could happen again or what, as I never got a > straight answer from the person I did the online chat with at AT > > As I've mentioned previously, since my only internet is on my phones or via > personal hotspot with my phones, and I can only backup my iPhones to iCloud > using my Nokia 6 Android phone, I proceeded to put my SIM card in that Nokia > 6 and backup one of my phones yesterday. But, this time, although I tried > several times after enabling the hotspot feature on the Nokia, I just > couldn't seem to get the backup on the iPhone to complete. I then finally > noticed a message on my Android phone, a free message from AT that said > something like: 7535 AT free msg. We're always looking for ways to connect > you to what you love faster than ever before. That's why we are taking steps > to upgrade our network. We're sorry but the phone you recently tried to > activate won't work. Don't worry. We can help you upgrade at > att_com/upgradehelp. Retiring 3G network. > > I then removed the SIM card from that phone and put it back in my iPhone 7, > but I could no longer make calls or access the internet with that SIM, not > even when I put it in my iPhone SE 2020 and gave it a try. > > Using my other phone line, it took me a bit to look around in the My AT > app and online at their web site to finally find the message that that > particular phone line had been suspended due to an unknown phone, and that I > either needed to give AT a call or do a chat with them to get things > resolved, so I opted for the online chat. > > It took a bit of time, but my phone line got reactivated, he told me he > would waive the $30 activation fee, and then he told me something like to > not remove the SIM card again or it would stop my service again. When I > pressed him about always being able to move the SIM between my phones in the > past and that I needed to use the Nokia phone to do the iCloud backups for > my iPhones and that I had other iPhones that I would also use from time to > time, he said he would check further and then told me I could swap my SIM > and use it with my Nokia 6. I haven't yet tried the Nokia again, though, not > wanting to risk that just yet. Oh, and while he told me it could take up to > a half hour to reactivate the number, it was actually done within about five > minutes and I was able to use the same SIM card, although I was afraid I > would have to wait and have them send me a new one. > > In case anyone is interested, I'll paste a copy of the chat I had below, and > I've hopefully removed all of my account information. Also, if some of this > doesn't appear to read quite correctly, it could be because I've opted to > open the message containing the copy of the chat on my U2 Mini and all the > line breaks and things may not have transferred over: > > Reference Number: 731940635884434720 > DATE/TIME: 2021-02-08 07:05:15 > Your chat transcript: > PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically > deleted. > AT : Hi, I'm AT's automated virtual assistant. How can I help you today? > > Me : I need to reactivate my xxx number that got suspended because of an > unknown device. I'm guessing it happened because I, as I have done many > times before, put the SIM card in my Nokia 6 so I could use the hotspot > service on that device to backup my Apple devices to iCloud. > AT : > We found the following information which could be helpful: > How do I transfer my number to a new phone? > > Me : That did xxx help in this case. > AT : > Hmmm. Could you rephrase your question? Virtual Assistants understand simple > questions best. > > Me : I need to get the suspension lifted from my device. > AT : > Choose a topic to chat about: > Billing, usage, plans & device settings > Payments > Troubleshooting & repairs > Online account & sign-in help > International support > Shopping > Order status > > Me : Billing, usage, plans & device settings > AT : > Please tell us your first name. > Me : Vicky > AT : > Thank y.. You will now be connected to a specialist for account support. > Roy : Hi! My name is Roy. I'm happy to help! Please give me a moment to > review your request. > Roy : I am Happy to have you on the chat, I will help you with your concern. > > Me : Thank you so much. > Roy : To make sure I have the most accurate information for you today, I'm > going to ask a few quick questions. > Me : Okay. > Roy : Are you logged onto your account? > Me : Yes. > Roy : Can I get your permission to access your
AT suspending service to number when inserting SIM card into older phone
Has anyone ever had this happen before? I'm not sure whether it was just a technical glitch or if it could happen again or what, as I never got a straight answer from the person I did the online chat with at AT As I've mentioned previously, since my only internet is on my phones or via personal hotspot with my phones, and I can only backup my iPhones to iCloud using my Nokia 6 Android phone, I proceeded to put my SIM card in that Nokia 6 and backup one of my phones yesterday. But, this time, although I tried several times after enabling the hotspot feature on the Nokia, I just couldn't seem to get the backup on the iPhone to complete. I then finally noticed a message on my Android phone, a free message from AT that said something like: 7535 AT free msg. We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to upgrade our network. We're sorry but the phone you recently tried to activate won't work. Don't worry. We can help you upgrade at att_com/upgradehelp. Retiring 3G network. I then removed the SIM card from that phone and put it back in my iPhone 7, but I could no longer make calls or access the internet with that SIM, not even when I put it in my iPhone SE 2020 and gave it a try. Using my other phone line, it took me a bit to look around in the My AT app and online at their web site to finally find the message that that particular phone line had been suspended due to an unknown phone, and that I either needed to give AT a call or do a chat with them to get things resolved, so I opted for the online chat. It took a bit of time, but my phone line got reactivated, he told me he would waive the $30 activation fee, and then he told me something like to not remove the SIM card again or it would stop my service again. When I pressed him about always being able to move the SIM between my phones in the past and that I needed to use the Nokia phone to do the iCloud backups for my iPhones and that I had other iPhones that I would also use from time to time, he said he would check further and then told me I could swap my SIM and use it with my Nokia 6. I haven't yet tried the Nokia again, though, not wanting to risk that just yet. Oh, and while he told me it could take up to a half hour to reactivate the number, it was actually done within about five minutes and I was able to use the same SIM card, although I was afraid I would have to wait and have them send me a new one. In case anyone is interested, I'll paste a copy of the chat I had below, and I've hopefully removed all of my account information. Also, if some of this doesn't appear to read quite correctly, it could be because I've opted to open the message containing the copy of the chat on my U2 Mini and all the line breaks and things may not have transferred over: Reference Number: 731940635884434720 DATE/TIME: 2021-02-08 07:05:15 Your chat transcript: PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted. AT : Hi, I'm AT's automated virtual assistant. How can I help you today? Me : I need to reactivate my xxx number that got suspended because of an unknown device. I'm guessing it happened because I, as I have done many times before, put the SIM card in my Nokia 6 so I could use the hotspot service on that device to backup my Apple devices to iCloud. AT : We found the following information which could be helpful: How do I transfer my number to a new phone? Me : That did xxx help in this case. AT : Hmmm. Could you rephrase your question? Virtual Assistants understand simple questions best. Me : I need to get the suspension lifted from my device. AT : Choose a topic to chat about: Billing, usage, plans & device settings Payments Troubleshooting & repairs Online account & sign-in help International support Shopping Order status Me : Billing, usage, plans & device settings AT : Please tell us your first name. Me : Vicky AT : Thank y.. You will now be connected to a specialist for account support. Roy : Hi! My name is Roy. I'm happy to help! Please give me a moment to review your request. Roy : I am Happy to have you on the chat, I will help you with your concern. Me : Thank you so much. Roy : To make sure I have the most accurate information for you today, I'm going to ask a few quick questions. Me : Okay. Roy : Are you logged onto your account? Me : Yes. Roy : Can I get your permission to access your online account? Me : Sure, yes. Roy : Thank you, Vicky Me : You're welcome. Roy : Let me quickly pull your account. Me : Okay. Roy : Sure, I will help you with the reactivate the line. Me : Thanks.. Roy : You're welcome. Roy : Meanwhile I am working on it, As a friendly How was your weekend? Me : Just fine, thanks. Yours? Roy : Good with friends. Roy : Could you please confirm me the line number of the reactivation device? Me : removed number Roy : Thanks for the info! Me : Sure, I had to go
