RE: Audio Description from Netflix largely an epic fail

2015-04-21 Thread Jim Ruby
At least you can get some of it, I can not see it at all, logged out of netflix 
re-started apple tv II and III and still I never see the track. only see 4 
tracks. one english and the rest are other languages none are the english 
descriptive track.


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Christine Grassman
Sent: Monday, April 20, 2015 9:04 PM
To: macvisionar...@googlegroups.com; viphone@googlegroups.com
Subject: Audio Description from Netflix largely an epic fail


I called Netflix Customer Service and the woman I spoke with was very friendly 
and sympathetic, and essentially said that the only instructions they had was 
the article I posted earlier. The audio description for Daredevil is completely 
unreliable on my end.  I have it working on episodes 1 and 3, but cannot get it 
to work on 2. At all. No matter what I do.
I have been fussing around with Silver Light on my MacBook, trying every which 
way, trying different browsers and the like to see if I can somehow manage to 
find the controls while it is playing to access the subtitles menu, but 
absolutely no luck. This is proving to be extremely frustrating for my son, who 
really wants to continue to watch Daredevil.  They should have never released 
this until it was more reliable. Fed up.
All that undeserved positive publicity, certainly at least at this time. I am 
grateful they are willing, but this is frankly almost worse than having 
nothing, at least under the circumstances I’ve got. 

Christine

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Re: Audio Description from Netflix largely an epic fail

2015-04-21 Thread Kimber Gardner
Christine,

Were you ever able to successfully sign out of Netflix on your phone?

On 4/20/15, Christine Grassman cgrassman1...@gmail.com wrote:

 I called Netflix Customer Service and the woman I spoke with was very
 friendly and sympathetic, and essentially said that the only instructions
 they had was the article I posted earlier. The audio description for
 Daredevil is completely unreliable on my end.  I have it working on episodes
 1 and 3, but cannot get it to work on 2. At all. No matter what I do.
 I have been fussing around with Silver Light on my MacBook, trying every
 which way, trying different browsers and the like to see if I can somehow
 manage to find the controls while it is playing to access the subtitles
 menu, but absolutely no luck. This is proving to be extremely frustrating
 for my son, who really wants to continue to watch Daredevil.  They should
 have never released this until it was more reliable. Fed up.
 All that undeserved positive publicity, certainly at least at this time. I
 am grateful they are willing, but this is frankly almost worse than having
 nothing, at least under the circumstances I've got.

 Christine

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-- 
Kimberly

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Audio Description from Netflix largely an epic fail

2015-04-20 Thread Christine Grassman

I called Netflix Customer Service and the woman I spoke with was very friendly 
and sympathetic, and essentially said that the only instructions they had was 
the article I posted earlier. The audio description for Daredevil is completely 
unreliable on my end.  I have it working on episodes 1 and 3, but cannot get it 
to work on 2. At all. No matter what I do.
I have been fussing around with Silver Light on my MacBook, trying every which 
way, trying different browsers and the like to see if I can somehow manage to 
find the controls while it is playing to access the subtitles menu, but 
absolutely no luck. This is proving to be extremely frustrating for my son, who 
really wants to continue to watch Daredevil.  They should have never released 
this until it was more reliable. Fed up.
All that undeserved positive publicity, certainly at least at this time. I am 
grateful they are willing, but this is frankly almost worse than having 
nothing, at least under the circumstances I’ve got. 

Christine

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