I don't normally do this. But I wanted to backup some of the claims I was making. I feel it is important.
-----Original Message----- From: hablecommun...@groups.io <hablecommun...@groups.io> On Behalf Of Jeanette Kutash Sent: Thursday, February 29, 2024 2:34 PM To: hablecommun...@groups.io Subject: Re: [HableCommunity] February update official with no update notes What is going on? I have to agree with Dennis here. For those of us who are less technically comfortable releasing a product without notes is like sudden death and Hable does this a lot. While I think some people have asked for more than Hable can deliver they need to be realistic and make choices. I started out loving the device but have found it difficult to learn to use because of the way they so sloppily do their documentation. And if Roger you think this is so great perhaps you should spend some of your time helping people who struggle. I think we have been very patient with Hable and they have never been completely honest with us. When I got mine I tried to set up an appointment for help not once, not twice, but three times, and I got no assistance. So yes they may be a small staff but they have made promises, including a better help system, and have been unable to follow through. To continue to survive and I hope they do, they need to step up to the plate and figure out what they can realistically do and follow through on. Jeanette -----Original Message----- From: hablecommun...@groups.io [mailto:hablecommun...@groups.io] On Behalf Of Roger Fordham Sent: Thursday, February 29, 2024 10:47 AM To: hablecommun...@groups.io Subject: Re: [HableCommunity] February update official with no update notes What is going on? Well you keep being there Dennis. But as for me, I use mine every day. I like it; each to his own. It may not be perfect, but for what it is, it's great. Voiceover isn't perfect. Microsoft isn't perfect. So why should Hable be perfect, especially with the small staff they have. So, you stick to your preference, and I'll stick to mine. On 29/02/2024 15:44, Dennis Long wrote: > Lets see people had issues installing it. AEB braille had issues Things > promised and not delivered when it was said would be hear by Hable themselves > so put it all together and that is where I am now. > > -----Original Message----- > From: hablecommun...@groups.io <hablecommun...@groups.io> On Behalf Of Roger > Fordham > Sent: Thursday, February 29, 2024 10:38 AM > To: hablecommun...@groups.io > Subject: Re: [HableCommunity] February update official with no update notes > What is going on? > > And You would then be the first to complain that there hadn't been a > February update at all. Where was it; why hasn't it happened, etc, etc. > And I didn't see anything particularly bad about the July update either. > > On 29/02/2024 15:35, Dennis Long wrote: >> This is a proven pattern. From a bad July update and now this no you can >> only have so much patience. You don't put out a update if notes aren't >> ready. You hold back the update until the notes are ready. If a free >> screen reader NVDA can put out proper release notes a $200 product can and >> certainly should be expected to do so!!! >> >> -----Original Message----- >> From: hablecommun...@groups.io <hablecommun...@groups.io> On Behalf Of Roger >> Fordham >> Sent: Thursday, February 29, 2024 10:31 AM >> To: hablecommun...@groups.io >> Subject: Re: [HableCommunity] February update official with no update notes >> What is going on? >> >> I absolutely disagree with you Dennis. You are always advising readers >> to have patience. Where is yours then? The staff will issue notes when >> they are ready; and because they haven't for one update, why does >> suddenly this failure make the Bable a terrible product, and according >> to you nobody should use it any more. Shame on you and your intolerance. >> You know, and we all know, that the Hable has been of incalculable >> benefit to thousands of users. >> >> On 29/02/2024 14:55, Dennis Long wrote: >>> This is apparently official with no update notes. To verify I went to this >>> link. It talks about the July update! I can no longer recommend a Hable >>> one to anyone. You don’t respond to requests for what is new! You don’t >>> even publish proper release notes!!! The Hable that caused me to recommend >>> this product isn’t there!!!! I will encourage anyone that wants a good >>> Braille keyboard to get an Orbit writer. This is the Hable update page. >>> Where does it talk about the February update? >>> https://www.iamhable.com/support/software-updates >>> >>> >>> >>> >>> >>> >> >> >> >> >> >> >> >> > > > > > > > > > -=-=-=-=-=-=-=-=-=-=-=- Groups.io Links: You receive all messages sent to this group. View/Reply Online (#4140): https://groups.io/g/HableCommunity/message/4140 Mute This Topic: https://groups.io/mt/104644451/7092 Group Owner: hablecommunity+ow...@groups.io Unsubscribe: https://groups.io/g/HableCommunity/leave/13031212/7092/1947434699/xyzzy [dennisl1...@gmail.com] -=-=-=-=-=-=-=-=-=-=-=- -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/000e01da7390%2438f2c4d0%24aad84e70%24%40gmail.com.
