Re: [Bulk] RE: Cancelling an order from amazon.ca

[Shermeen Khan]

Glad you got it sorted out, eva. For what it's worth, I've had to
return a few things to Amazon, and the process was accessible and
relatively painless.

Good luck,

Shermeen


On 1/4/16, Eva Abbas  wrote:
> Hello Sieghard and all,
>
> I just would like to update you on my cancelling the order from amazon.
>
> I used the toll-free number and understood what the problem was.  I had
> ordered a logitech k811 bluetooth keyboard with two things for my nephew.  .
>
> They doubled my keyboard and one of my nephew's items.  I could not cancel
> the order or fix it to just one keyboard; however, he said I can return the
>
> extra keyboard once I receive it.  I hope it will be an easy go.
> Thank you for your help once more
>
>
>
> God bless
> Eva
> ga...@rogers.com
> Your life is God's gift to you
> The way you live it is your gift to God
> -
>
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Re: [Bulk] RE: Cancelling an order from amazon.ca

[Eva Abbas]

Hello Sieghard and all,

   I just would like to update you on my cancelling the order from amazon. 
I used the toll-free number and understood what the problem was.  I had 
ordered a logitech k811 bluetooth keyboard with two things for my nephew.  . 
They doubled my keyboard and one of my nephew's items.  I could not cancel 
the order or fix it to just one keyboard; however, he said I can return the 
extra keyboard once I receive it.  I hope it will be an easy go.

Thank you for your help once more



God bless
Eva
ga...@rogers.com
Your life is God's gift to you
The way you live it is your gift to God
- 


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Re: [Bulk] Re: Cancelling an order from amazon.ca

[Eva Abbas]

Hello everybody,

   Thank you very much Sieghard and Peter and all who wanted to help me. 
I'll call them as it is faster or so I am hoping.




God bless
Eva
ga...@rogers.com
Your life is God's gift to you
The way you live it is your gift to God
-Original Mes 


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Re: Cancelling an order from amazon.ca

[Peter Logan]

You should be able to go through the 'help' and 'contact us' links on their web 
site ... Or call them at (206) 922-0880.  That is the US number.  They may or 
may not be able to cancel it depending on where in the order process it is.  
Worst case you can just refuse the package when it arrives ...

Sent from my iPhone

> On Jan 4, 2016, at 11:06 AM, Eva Abbas  wrote:
> 
> Hi listers,
> 
>   I hope everybody is doing well.  I made an order through amazon.ca of a 
> bluetooth keyboard and two games for my nephew.  All three items should have 
> cost me 155 Canadian dollars.  I don't know what happened, but they sent me a 
> confirmation e-mail message of a total of 249 Canadian dollars.  I went to 
> cancel the order right away.  It said that I could not cancel because the 
> order has already been shipped.  I was asked to contact the seller.  To my 
> knowledge, amazon.ca is the seller.  How do I contact them?  I don't want to 
> pay this huge amount of money.
> Thanks for any help
> 
> 
> 
> God bless
> Eva
> ga...@rogers.com
> Your life is God's gift to you
> The way you live it is your gift to God
> -Original Message- From: Richard Turner
> Sent: Monday, January 04, 2016 9:19 AM
> To: viphone@googlegroups.com
> Subject: [Bulk] Re: Fopydo Book Reading Aid?
> 
> 
> You can find the text instructions and the video here:
> http://fopydo.com/bookreadingaid
> 
> 
> HTH,
> Richard
> 
> 
>> On Jan 4, 2016, at 12:54 AM, terrie arnold  wrote:
>> 
>> OK I didn't see instructions listed in the emails on this group page can you 
>> send them to me as being on a very confused about setting this up it would 
>> help OK thank you very much
>> 
>> My thoughts for today
>> 
>>> On Jan 3, 2016, at 3:43 PM, Anne Robertson  wrote:
>>> 
>>> Hello Chris,
>>> 
>>> It sounds as though you have it right. The foam pads stop the pages from 
>>> turning by themselves. Don’t squeeze them too tightly against the top and 
>>> bottom of the book and you should be able to turn the page while KNFB 
>>> Reader is speaking the double page you just scanned.
>>> 
>>> I put the instructions into French for my list members and one person has 
>>> already successfully set up her stand. My instructions are much more 
>>> concise than those on the website which I found a bit confusing too.
>>> 
>>> Cheers,
>>> 
>>> Anne
>>> 
>>> 
 On 3 Jan 2016, at 22:32, Chris Smart  wrote:
 
 OK, I was able to read the included instruction sheet with KNFB Reader. 
 Now, to try a book.
 
 I have a larger paperback here. I've opened it to a page in the middle, 
 and have it turned 90 degrees. so one page is towards the front of the
 
 With the foam pads on left and right, I have one page closer to me and one 
 further away, with the spine in the middle. The spine extends from one 
 foam pad to the other. Is that right? So essentially, I'll be scanning two 
 page faces with each camera picture?
 
 Chris
 
 
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RE: Cancelling an order from amazon.ca

[Chris Smart]

Hi Sieghard. You're right. I should have looked a little further and 
decided not to post that. Eva, please disregard. Others have posted 
the correct procedures to follow.





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RE: Cancelling an order from amazon.ca

[Sieghard Weitzel]

Hi Chris and Eva,

Not sure, Chris, why you provided the link for the chargeback topic. A 
Chargeback is not something anybody should ever do unless their credit card was 
used fraudulently, for example, if you suddenly see a purchase on your credit 
card for an item you yourself did not purchase. Chargebacks are investigated by 
credit card companies and whoever the merchant is will be contacted by the 
credit card company to provide proof of purchase. If you simply purchased 
something you no longer want and use the chargeback option and the seller then 
proves that you legitimately purchased the item and it was shipped and 
delivered then this can get you into a fair bit of trouble. Amazon has very 
good processes in place for doing returns and I have never been charged for 
something I didn't order. What Eva describes was probably a mistake on her end 
where something was still in the card which she added previously or maybe she 
clicked the add to card button twice which does put an item in the cart twice. 
If I go to a store and accidently buy two of an item which I only wanted one of 
I have to take one of them back and ask to get a refund, I can't just call the 
credit card company and ask them to process a chargeback. It sounds like what 
Eva ordered was fulfilled by Amazon which makes returns even easier since she 
doesn't have to contact a third-party seller to see if their return policy 
allows for a return.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Chris Smart
Sent: Monday, January 4, 2016 8:27 AM
To: viphone@googlegroups.com
Subject: Re: Cancelling an order from amazon.ca

https://www.amazon.ca/gp/help/customer/display.html?nodeId=10194281

http://www.amazon.ca/gp/help/customer/display.html?ie=UTF8&nodeId=200342120

At 11:06 AM 1/4/2016, you wrote:
>Hi listers,
>
>I hope everybody is doing well.  I made an  order through amazon.ca 
>of a bluetooth keyboard  and two games for my nephew.  All three items  
>should have cost me 155 Canadian dollars.  I  don't know what happened, 
>but they sent me a  confirmation e-mail message of a total of 249  
>Canadian dollars.  I went to cancel the order  right away.  It said 
>that I could not cancel  because the order has already been shipped.  I  
>was asked to contact the seller.  To my  knowledge, amazon.ca is the 
>seller.  How do I  contact them?  I don't want to pay this huge amount 
>of money.
>Thanks for any help
>
>
>
>God bless
>Eva
>ga...@rogers.com
>Your life is God's gift to you
>The way you live it is your gift to God -Original Message- 
>From: Richard Turner
>Sent: Monday, January 04, 2016 9:19 AM
>To: viphone@googlegroups.com
>Subject: [Bulk] Re: Fopydo Book Reading Aid?
>
>
>You can find the text instructions and the video here:
>http://fopydo.com/bookreadingaid
>
>
>HTH,
>Richard
>
>
>>On Jan 4, 2016, at 12:54 AM, terrie arnold  wrote:
>>
>>OK I didn't see instructions listed in the emails on this group page 
>>can you send them to me as being on a very confused about setting this 
>>up it would help OK thank you very much
>>
>>My thoughts for today
>>
>>>On Jan 3, 2016, at 3:43 PM, Anne Robertson  wrote:
>>>
>>>Hello Chris,
>>>
>>>It sounds as though you have it right. The foam pads stop the pages 
>>>from turning by themselves. Don’t squeeze them too tightly against 
>>>the top and bottom of the book and you should be able to turn the 
>>>page while KNFB Reader is speaking the double page you just scanned.
>>>
>>>I put the instructions into French for my list members and one person 
>>>has already successfully set up her stand. My instructions are much 
>>>more concise than those on the website which I found a bit confusing 
>>>too.
>>>
>>>Cheers,
>>>
>>>Anne
>>>
>>>
>>>>On 3 Jan 2016, at 22:32, Chris Smart  wrote:
>>>>
>>>>OK, I was able to read the included instruction sheet with KNFB 
>>>>Reader. Now, to try a book.
>>>>
>>>>I have a larger paperback here. I've opened it to a page in the 
>>>>middle, and have it turned 90 degrees. so one page is towards the 
>>>>front of the
>>>>
>>>>With the foam pads on left and right, I have one page closer to me 
>>>>and one further away, with the spine in the middle. The spine 
>>>>extends from one foam pad to the other. Is that right? So 
>>>>essentially, I'll be scanning two page faces with each camera 
>>>>picture?
>>>>
>>>>Chris
>>

Re: Cancelling an order from amazon.ca

[Chris Smart]

https://www.amazon.ca/gp/help/customer/display.html?nodeId=10194281

http://www.amazon.ca/gp/help/customer/display.html?ie=UTF8&nodeId=200342120

At 11:06 AM 1/4/2016, you wrote:

Hi listers,

   I hope everybody is doing well.  I made an 
order through amazon.ca of a bluetooth keyboard 
and two games for my nephew.  All three items 
should have cost me 155 Canadian dollars.  I 
don't know what happened, but they sent me a 
confirmation e-mail message of a total of 249 
Canadian dollars.  I went to cancel the order 
right away.  It said that I could not cancel 
because the order has already been shipped.  I 
was asked to contact the seller.  To my 
knowledge, amazon.ca is the seller.  How do I 
contact them?  I don't want to pay this huge amount of money.

Thanks for any help



God bless
Eva
ga...@rogers.com
Your life is God's gift to you
The way you live it is your gift to God
-Original Message- From: Richard Turner
Sent: Monday, January 04, 2016 9:19 AM
To: viphone@googlegroups.com
Subject: [Bulk] Re: Fopydo Book Reading Aid?


You can find the text instructions and the video here:
http://fopydo.com/bookreadingaid


HTH,
Richard



On Jan 4, 2016, at 12:54 AM, terrie arnold  wrote:

OK I didn't see instructions listed in the 
emails on this group page can you send them to 
me as being on a very confused about setting 
this up it would help OK thank you very much


My thoughts for today


On Jan 3, 2016, at 3:43 PM, Anne Robertson  wrote:

Hello Chris,

It sounds as though you have it right. The 
foam pads stop the pages from turning by 
themselves. Don’t squeeze them too tightly 
against the top and bottom of the book and you 
should be able to turn the page while KNFB 
Reader is speaking the double page you just scanned.


I put the instructions into French for my list 
members and one person has already 
successfully set up her stand. My instructions 
are much more concise than those on the 
website which I found a bit confusing too.


Cheers,

Anne



On 3 Jan 2016, at 22:32, Chris Smart  wrote:

OK, I was able to read the included 
instruction sheet with KNFB Reader. Now, to try a book.


I have a larger paperback here. I've opened 
it to a page in the middle, and have it 
turned 90 degrees. so one page is towards the front of the


With the foam pads on left and right, I have 
one page closer to me and one further away, 
with the spine in the middle. The spine 
extends from one foam pad to the other. Is 
that right? So essentially, I'll be scanning 
two page faces with each camera picture?


Chris


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RE: Cancelling an order from amazon.ca

[Sieghard Weitzel]

Hi Eva,

You probably added something to the cart twice or maybe you added something to 
your cart another time and it was still there. If you look at your confirmation 
email you should find a listing of exactly what you ordered.
If the order has already shipped then the amount has already been charged to 
your credit card and there is little you can do at this point except wait for 
the order and then return it. Keep in mind you can't just send it back, you 
have to go on the Amazon website, locate the order in your order history and 
then click the "return" button to initiate a return. If Amazon has fulfilled 
the order and it wasn't shipped directly from a third party, then this is very 
easy and painless, you even get return shipping labels most likely from Canada 
Post and all you have to do is print them out and put them on the return box, 
then drop it off at a post office.
You could also ask if they can process the return and email you the labels by 
calling Amazon.ca customer service. I never tried it because it's very 
accessible to do it on the website, but doing a Google search for "Customer 
service phone number for Amazon.ca" gave me the number in the first search 
result:
You can still call us the old-fashioned way at 1-877-586-3230.

Good luck,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Eva Abbas
Sent: Monday, January 4, 2016 8:06 AM
To: viphone@googlegroups.com
Subject: Cancelling an order from amazon.ca

Hi listers,

I hope everybody is doing well.  I made an order through amazon.ca of a 
bluetooth keyboard and two games for my nephew.  All three items should have 
cost me 155 Canadian dollars.  I don't know what happened, but they sent me a 
confirmation e-mail message of a total of 249 Canadian dollars.  I went to 
cancel the order right away.  It said that I could not cancel because the order 
has already been shipped.  I was asked to contact the seller.  To my knowledge, 
amazon.ca is the seller.  How do I contact them?  I don't want to pay this huge 
amount of money.
Thanks for any help



God bless
Eva
ga...@rogers.com
Your life is God's gift to you
The way you live it is your gift to God
-Original Message-
From: Richard Turner
Sent: Monday, January 04, 2016 9:19 AM
To: viphone@googlegroups.com
Subject: [Bulk] Re: Fopydo Book Reading Aid?


You can find the text instructions and the video here:
http://fopydo.com/bookreadingaid


HTH,
Richard


> On Jan 4, 2016, at 12:54 AM, terrie arnold  wrote:
>
> OK I didn't see instructions listed in the emails on this group page can 
> you send them to me as being on a very confused about setting this up it 
> would help OK thank you very much
>
> My thoughts for today
>
>> On Jan 3, 2016, at 3:43 PM, Anne Robertson  
>> wrote:
>>
>> Hello Chris,
>>
>> It sounds as though you have it right. The foam pads stop the pages from 
>> turning by themselves. Don’t squeeze them too tightly against the top and 
>> bottom of the book and you should be able to turn the page while KNFB 
>> Reader is speaking the double page you just scanned.
>>
>> I put the instructions into French for my list members and one person has 
>> already successfully set up her stand. My instructions are much more 
>> concise than those on the website which I found a bit confusing too.
>>
>> Cheers,
>>
>> Anne
>>
>>
>>> On 3 Jan 2016, at 22:32, Chris Smart  wrote:
>>>
>>> OK, I was able to read the included instruction sheet with KNFB Reader. 
>>> Now, to try a book.
>>>
>>> I have a larger paperback here. I've opened it to a page in the middle, 
>>> and have it turned 90 degrees. so one page is towards the front of the
>>>
>>> With the foam pads on left and right, I have one page closer to me and 
>>> one further away, with the spine in the middle. The spine extends from 
>>> one foam pad to the other. Is that right? So essentially, I'll be 
>>> scanning two page faces with each camera picture?
>>>
>>> Chris
>>>
>>>
>>> -- 
>>> The following information is important for all members of the V iPhone 
>>> list.
>>>
>>> If you have any questions or concerns about the running of this list, or 
>>> if you feel that a member's post is inappropriate, please contact the 
>>> owners or moderators directly rather than posting on the list itself.
>>>
>>> Your V iPhone list moderator is Mark Taylor and your owner is Cara 
>>> Quinn - you can reach Cara at caraqu...@caraquinn.com
>>>
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/
>>> --- You received this message because you are subscribed to the Google 
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>>> To unsubscribe from this group and stop receiving emails from it, send 
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