RE: Disappearing audiobooks in the audible app

2015-08-25 Thread Sieghard Weitzel
I believe this effects some Audible customers, I can flick through my books 
when I am in the cloud tab, but I can’t 3-finger swipe up, even when I had 
flicked through several dozen books and did a 3-finger tap on the screen 
Voiceover just said Page 1 of 1. Sometimes the books disappear altogether and 
then I have to remove the app from the app switcher and start it up again to 
get them back.

 

 

Regards,

Sieghard

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Richard Turner
Sent: Tuesday, August 25, 2015 4:51 AM
To: viphone@googlegroups.com
Subject: Re: Disappearing audiobooks in the audible app

 

 

I can confirm this behavier with Audible 2.55.

I tried the trick of signing out and back in but the same behavior persists.

I wrote Audible about it.

I can still search my library, but I can't scroll through it beyond the first 
page.

Richard






On Aug 25, 2015, at 1:03 AM, Juan Hernandez juanhernande...@gmail.com 
mailto:juanhernande...@gmail.com  wrote:

I have seen that I can usually read the first page of books when under the 
cloud tab in my audible app, but when I scroll back to go back into my book 
libarary the pages are blank.  Anyone know anything about this? Or is this just 
another audible bug?

 

Best,

 

 

From: viphone@googlegroups.com mailto:viphone@googlegroups.com  
[mailto:viphone@googlegroups.com] On Behalf Of Mary Otten
Sent: Tuesday, August 18, 2015 9:10 AM
To: viphone@googlegroups.com mailto:viphone@googlegroups.com 
Subject: Re: Disappearing audiobooks in the audible app

 

Thanks, Craig, for the number of the last stable version. However, since I 
never update using iTunes anymore, I don't guess that will do me any good. That 
brings up my other pet peeve, about Apple not letting us roll back within the 
phone or the iPad. Given the sloppy programming that's going on with big 
companies like audible/Amazon, this seems like it would be a very very useful 
thing to have.
Mary


Sent from my iPhone


On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com 
mailto:coffeeb...@gmail.com  wrote:

Hello, Mary.

 

I'm sorry to tell you I have given up using any version of Audible later than 
Version 2.4.2. The latest roll-outs have been too unsable. The current ersion 
carries a scandalously low average rating of 2 stars. Audible's apology for 
customer troubles, found in the description of the app, is pathetic. I will 
shortly be posting a message about the possibly that unstable apps such as 
Audible might even damage a user's installation of the OS.

 

Craig

 


On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com 
mailto:motte...@gmail.com  wrote:

With the most recent update of the audible app, I am seeing books come and go. 
These are on my device or in the cloud. It's most frustrating, and I cannot 
manage to get them all back To stay. They always come back with a refresh, but 
should I continuously have to refresh even after I just close the player and 
want to go back to the book I was just reading? Is anyone else having this 
problem and how to fix it?
Mary

Sent from my iPad

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RE: Disappearing audiobooks in the audible app

2015-08-25 Thread Juan Hernandez
I have seen that I can usually read the first page of books when under the 
cloud tab in my audible app, but when I scroll back to go back into my book 
libarary the pages are blank.  Anyone know anything about this? Or is this just 
another audible bug?

 

Best,

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mary Otten
Sent: Tuesday, August 18, 2015 9:10 AM
To: viphone@googlegroups.com
Subject: Re: Disappearing audiobooks in the audible app

 

Thanks, Craig, for the number of the last stable version. However, since I 
never update using iTunes anymore, I don't guess that will do me any good. That 
brings up my other pet peeve, about Apple not letting us roll back within the 
phone or the iPad. Given the sloppy programming that's going on with big 
companies like audible/Amazon, this seems like it would be a very very useful 
thing to have.
Mary


Sent from my iPhone


On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com 
mailto:coffeeb...@gmail.com  wrote:

Hello, Mary.

 

I'm sorry to tell you I have given up using any version of Audible later than 
Version 2.4.2. The latest roll-outs have been too unsable. The current ersion 
carries a scandalously low average rating of 2 stars. Audible's apology for 
customer troubles, found in the description of the app, is pathetic. I will 
shortly be posting a message about the possibly that unstable apps such as 
Audible might even damage a user's installation of the OS.

 

Craig

 


On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com 
mailto:motte...@gmail.com  wrote:

With the most recent update of the audible app, I am seeing books come and go. 
These are on my device or in the cloud. It's most frustrating, and I cannot 
manage to get them all back To stay. They always come back with a refresh, but 
should I continuously have to refresh even after I just close the player and 
want to go back to the book I was just reading? Is anyone else having this 
problem and how to fix it?
Mary

Sent from my iPad

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Re: Disappearing audiobooks in the audible app

2015-08-25 Thread Richard Turner

In the audible app, double tap on the More tab at the bottom right, then double 
tap on settings, in the contact us you will find the option to Email or call 
them.
HTH,
Richard




 On Aug 25, 2015, at 11:23 AM, Juan Hernandez juanhernande...@gmail.com 
 wrote:
 
 the issues I have:
 
 while under the cloud tab,
 
 I can flick left/right through my books once I get to the last one on that 
 page, it then jumps to the tab strip at the bottom of the screen.  
 
 When I swipe upward with 3 fingers it says page 2 of 135, page 3 of 135 etc.  
 but those screens show no books at all.
 
 when I move to the device tab, even though I know I have books on the device 
 downloaded, the screen is empty.
 
 Where can I report issues to audible?
 
 Best,
 Juan Hernandez
 Email:  juanhernande...@gmail.com
 Cell:  619-750-9431
 Follow me at:  http://www.twitter.com/blindwiz
 friend me at:  http://www.facebook.com/blindwiz
 Web site:  http://www.juanhernandez.me
 
 
 
 On Aug 25, 2015, at 7:40 AM, Sieghard Weitzel siegh...@live.ca wrote:
 
 I believe this effects some Audible customers, I can flick through my books 
 when I am in the cloud tab, but I can’t 3-finger swipe up, even when I had 
 flicked through several dozen books and did a 3-finger tap on the screen 
 Voiceover just said Page 1 of 1. Sometimes the books disappear altogether 
 and then I have to remove the app from the app switcher and start it up 
 again to get them back.
  
  
 Regards,
 Sieghard
  
  
 From: viphone@googlegroups.com[mailto:viphone@googlegroups.com] On Behalf Of 
 Richard Turner
 Sent: Tuesday, August 25, 2015 4:51 AM
 To: viphone@googlegroups.com
 Subject: Re: Disappearing audiobooks in the audible app
  
  
 I can confirm this behavier with Audible 2.55.
 I tried the trick of signing out and back in but the same behavior persists.
 I wrote Audible about it.
 I can still search my library, but I can't scroll through it beyond the 
 first page.
 Richard
 
 
 
 
 On Aug 25, 2015, at 1:03 AM, Juan Hernandez juanhernande...@gmail.com 
 wrote:
 
 I have seen that I can usually read the first page of books when under the 
 cloud tab in my audible app, but when I scroll back to go back into my book 
 libarary the pages are blank.  Anyone know anything about this? Or is this 
 just another audible bug?
  
 Best,
  
  
 From: viphone@googlegroups.com[mailto:viphone@googlegroups.com] On Behalf 
 Of Mary Otten
 Sent: Tuesday, August 18, 2015 9:10 AM
 To: viphone@googlegroups.com
 Subject: Re: Disappearing audiobooks in the audible app
  
 Thanks, Craig, for the number of the last stable version. However, since I 
 never update using iTunes anymore, I don't guess that will do me any good. 
 That brings up my other pet peeve, about Apple not letting us roll back 
 within the phone or the iPad. Given the sloppy programming that's going on 
 with big companies like audible/Amazon, this seems like it would be a very 
 very useful thing to have.
 Mary
 
 Sent from my iPhone
 
 On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com wrote:
 
 Hello, Mary.
  
 I'm sorry to tell you I have given up using any version of Audible later 
 than Version 2.4.2. The latest roll-outs have been too unsable. The 
 current ersion carries a scandalously low average rating of 2 stars. 
 Audible's apology for customer troubles, found in the description of the 
 app, is pathetic. I will shortly be posting a message about the possibly 
 that unstable apps such as Audible might even damage a user's installation 
 of the OS.
  
 Craig
  
 
 On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com wrote:
 With the most recent update of the audible app, I am seeing books come 
 and go. These are on my device or in the cloud. It's most frustrating, 
 and I cannot manage to get them all back To stay. They always come back 
 with a refresh, but should I continuously have to refresh even after I 
 just close the player and want to go back to the book I was just reading? 
 Is anyone else having this problem and how to fix it?
 Mary
 
 Sent from my iPad
 
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 list.
 
 If you have any questions or concerns about the running of this list, or 
 if you feel that a member's post is inappropriate, please contact the 
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 caraqu...@caraquinn.com
 
 The archives for this list can be searched at 
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 The following

Re: Disappearing audiobooks in the audible app

2015-08-25 Thread Juan Hernandez
the issues I have:

while under the cloud tab,

I can flick left/right through my books once I get to the last one on that 
page, it then jumps to the tab strip at the bottom of the screen.  

When I swipe upward with 3 fingers it says page 2 of 135, page 3 of 135 etc.  
but those screens show no books at all.

when I move to the device tab, even though I know I have books on the device 
downloaded, the screen is empty.

Where can I report issues to audible?

Best,
Juan Hernandez
Email:  juanhernande...@gmail.com
Cell:  619-750-9431
Follow me at:  http://www.twitter.com/blindwiz
friend me at:  http://www.facebook.com/blindwiz
Web site:  http://www.juanhernandez.me



 On Aug 25, 2015, at 7:40 AM, Sieghard Weitzel siegh...@live.ca wrote:
 
 I believe this effects some Audible customers, I can flick through my books 
 when I am in the cloud tab, but I can’t 3-finger swipe up, even when I had 
 flicked through several dozen books and did a 3-finger tap on the screen 
 Voiceover just said Page 1 of 1. Sometimes the books disappear altogether and 
 then I have to remove the app from the app switcher and start it up again to 
 get them back.
  
  
 Regards,
 Sieghard
  
  
 From: viphone@googlegroups.com 
 mailto:viphone@googlegroups.com[mailto:viphone@googlegroups.com 
 mailto:viphone@googlegroups.com] On Behalf Of Richard Turner
 Sent: Tuesday, August 25, 2015 4:51 AM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: Re: Disappearing audiobooks in the audible app
  
  
 I can confirm this behavier with Audible 2.55.
 I tried the trick of signing out and back in but the same behavior persists.
 I wrote Audible about it.
 I can still search my library, but I can't scroll through it beyond the first 
 page.
 Richard
 
 
 
 
 On Aug 25, 2015, at 1:03 AM, Juan Hernandez juanhernande...@gmail.com 
 mailto:juanhernande...@gmail.com wrote:
 
 I have seen that I can usually read the first page of books when under the 
 cloud tab in my audible app, but when I scroll back to go back into my book 
 libarary the pages are blank.  Anyone know anything about this? Or is this 
 just another audible bug?
  
 Best,
  
  
 From: viphone@googlegroups.com 
 mailto:viphone@googlegroups.com[mailto:viphone@googlegroups.com 
 mailto:viphone@googlegroups.com] On Behalf Of Mary Otten
 Sent: Tuesday, August 18, 2015 9:10 AM
 To: viphone@googlegroups.com mailto:viphone@googlegroups.com
 Subject: Re: Disappearing audiobooks in the audible app
  
 Thanks, Craig, for the number of the last stable version. However, since I 
 never update using iTunes anymore, I don't guess that will do me any good. 
 That brings up my other pet peeve, about Apple not letting us roll back 
 within the phone or the iPad. Given the sloppy programming that's going on 
 with big companies like audible/Amazon, this seems like it would be a very 
 very useful thing to have.
 Mary
 
 Sent from my iPhone
 
 On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com 
 mailto:coffeeb...@gmail.com wrote:
 
 Hello, Mary.
  
 I'm sorry to tell you I have given up using any version of Audible later 
 than Version 2.4.2. The latest roll-outs have been too unsable. The current 
 ersion carries a scandalously low average rating of 2 stars. Audible's 
 apology for customer troubles, found in the description of the app, is 
 pathetic. I will shortly be posting a message about the possibly that 
 unstable apps such as Audible might even damage a user's installation of 
 the OS.
  
 Craig
  
 
 On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com 
 mailto:motte...@gmail.com wrote:
 With the most recent update of the audible app, I am seeing books come and 
 go. These are on my device or in the cloud. It's most frustrating, and I 
 cannot manage to get them all back To stay. They always come back with a 
 refresh, but should I continuously have to refresh even after I just close 
 the player and want to go back to the book I was just reading? Is anyone 
 else having this problem and how to fix it?
 Mary
 
 Sent from my iPad
 
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Re: Disappearing audiobooks in the audible app

2015-08-25 Thread Richard Turner

I can confirm this behavier with Audible 2.55.
I tried the trick of signing out and back in but the same behavior persists.
I wrote Audible about it.
I can still search my library, but I can't scroll through it beyond the first 
page.
Richard




 On Aug 25, 2015, at 1:03 AM, Juan Hernandez juanhernande...@gmail.com wrote:
 
 I have seen that I can usually read the first page of books when under the 
 cloud tab in my audible app, but when I scroll back to go back into my book 
 libarary the pages are blank.  Anyone know anything about this? Or is this 
 just another audible bug?
  
 Best,
  
  
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Mary Otten
 Sent: Tuesday, August 18, 2015 9:10 AM
 To: viphone@googlegroups.com
 Subject: Re: Disappearing audiobooks in the audible app
  
 Thanks, Craig, for the number of the last stable version. However, since I 
 never update using iTunes anymore, I don't guess that will do me any good. 
 That brings up my other pet peeve, about Apple not letting us roll back 
 within the phone or the iPad. Given the sloppy programming that's going on 
 with big companies like audible/Amazon, this seems like it would be a very 
 very useful thing to have.
 Mary
 
 Sent from my iPhone
 
 On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com wrote:
 
 Hello, Mary.
  
 I'm sorry to tell you I have given up using any version of Audible later than 
 Version 2.4.2. The latest roll-outs have been too unsable. The current ersion 
 carries a scandalously low average rating of 2 stars. Audible's apology for 
 customer troubles, found in the description of the app, is pathetic. I will 
 shortly be posting a message about the possibly that unstable apps such as 
 Audible might even damage a user's installation of the OS.
  
 Craig
  
 
 On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com wrote:
 With the most recent update of the audible app, I am seeing books come and 
 go. These are on my device or in the cloud. It's most frustrating, and I 
 cannot manage to get them all back To stay. They always come back with a 
 refresh, but should I continuously have to refresh even after I just close 
 the player and want to go back to the book I was just reading? Is anyone else 
 having this problem and how to fix it?
 Mary
 
 Sent from my iPad
 
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Re: Disappearing audiobooks in the audible app

2015-08-18 Thread Craig Werner
Hello, Mary.

I'm sorry to tell you I have given up using any version of Audible later
than Version 2.4.2. The latest roll-outs have been too unsable. The current
ersion carries a scandalously low average rating of 2 stars. Audible's
apology for customer troubles, found in the description of the app, is
pathetic. I will shortly be posting a message about the possibly that
unstable apps such as Audible might even damage a user's installation of
the OS.

Craig


On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com wrote:

 With the most recent update of the audible app, I am seeing books come and
 go. These are on my device or in the cloud. It's most frustrating, and I
 cannot manage to get them all back To stay. They always come back with a
 refresh, but should I continuously have to refresh even after I just close
 the player and want to go back to the book I was just reading? Is anyone
 else having this problem and how to fix it?
 Mary

 Sent from my iPad

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RE: Disappearing audiobooks in the audible app

2015-08-18 Thread Alan Lemly
Craig,

 

Thanks for yours and others' posts about Audible and its problems with
recent versions. I admit I've been updating the app all along but haven't
been using it as of late since I've mostly been reading BARD books. Now that
you've provided a reliable version number, I uninstalled the most recent
Audible version from my iPhone 6 and reinstalled version 2.42. I'll sit
tight with it until we hear consistent positive comments about a later
version.

 

Alan Lemly

 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf
Of Craig Werner
Sent: Tuesday, August 18, 2015 5:23 AM
To: viphone@googlegroups.com
Subject: Re: Disappearing audiobooks in the audible app

 

Hello, Mary.

 

I'm sorry to tell you I have given up using any version of Audible later
than Version 2.4.2. The latest roll-outs have been too unsable. The current
ersion carries a scandalously low average rating of 2 stars. Audible's
apology for customer troubles, found in the description of the app, is
pathetic. I will shortly be posting a message about the possibly that
unstable apps such as Audible might even damage a user's installation of the
OS.

 

Craig

 


On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com wrote:

With the most recent update of the audible app, I am seeing books come and
go. These are on my device or in the cloud. It's most frustrating, and I
cannot manage to get them all back To stay. They always come back with a
refresh, but should I continuously have to refresh even after I just close
the player and want to go back to the book I was just reading? Is anyone
else having this problem and how to fix it?
Mary

Sent from my iPad

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RE: Disappearing audiobooks in the audible app

2015-08-18 Thread Sieghard Weitzel
Hi Mary,

For me this issue has mostly gone away, but sometimes it still happens as well 
and in my case a Refresh will not help. I can usually get things back to normal 
by closing the app in the app switcher and reopening it again, but it does seem 
to happen a lot less often than before. Having said that, Audible does say 
something about this in their What's New notes from the last update and I 
believe they said something that if users have been experiencing this before 
that this last update does still not fix it. As Craig pointed out, the app has 
pathetic reviews right now and I am tempted to complain so much and ask for 
some sort of extra credits to make up for all this nonsense. Maybe we should 
all do this and request 10 extra credits for our trouble. If you are insistant 
enough on the phone they will bump you up to a higher level of support.

Regards,
Sieghard


-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Mary Otten
Sent: Monday, August 17, 2015 9:32 PM
To: viphone@googlegroups.com
Subject: Disappearing audiobooks in the audible app

With the most recent update of the audible app, I am seeing books come and go. 
These are on my device or in the cloud. It's most frustrating, and I cannot 
manage to get them all back To stay. They always come back with a refresh, but 
should I continuously have to refresh even after I just close the player and 
want to go back to the book I was just reading? Is anyone else having this 
problem and how to fix it?
Mary

Sent from my iPad

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Re: Disappearing audiobooks in the audible app

2015-08-18 Thread Mary Otten
Thanks, Craig, for the number of the last stable version. However, since I 
never update using iTunes anymore, I don't guess that will do me any good. That 
brings up my other pet peeve, about Apple not letting us roll back within the 
phone or the iPad. Given the sloppy programming that's going on with big 
companies like audible/Amazon, this seems like it would be a very very useful 
thing to have.
Mary

Sent from my iPhone

 On Aug 18, 2015, at 3:22 AM, Craig Werner coffeeb...@gmail.com wrote:
 
 Hello, Mary.
 
 I'm sorry to tell you I have given up using any version of Audible later than 
 Version 2.4.2. The latest roll-outs have been too unsable. The current ersion 
 carries a scandalously low average rating of 2 stars. Audible's apology for 
 customer troubles, found in the description of the app, is pathetic. I will 
 shortly be posting a message about the possibly that unstable apps such as 
 Audible might even damage a user's installation of the OS.
 
 Craig
 
 
 On Tuesday, August 18, 2015, Mary Otten motte...@gmail.com wrote:
 With the most recent update of the audible app, I am seeing books come and 
 go. These are on my device or in the cloud. It's most frustrating, and I 
 cannot manage to get them all back To stay. They always come back with a 
 refresh, but should I continuously have to refresh even after I just close 
 the player and want to go back to the book I was just reading? Is anyone 
 else having this problem and how to fix it?
 Mary
 
 Sent from my iPad
 
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Re: Disappearing audiobooks in the audible app

2015-08-18 Thread Mary Otten
Hi C card,
I haven't found any luck with closing audible and then coming back in. And 
refreshes don't always work, that is just one. Sometimes it takes too. And 
sometimes it's the refresh button in the app, and sometimes it's the one under 
the settings button, even though that is supposed to be for your library, and 
not your device. I have seen the problem with both books in my library 
disappearing and books on the devicedisappearing temporarily. 
I remember seeing that note about the disappearance problem, but I had not been 
having it until I updated. So naturally, stupidly, I assumed that, since I 
wasn't having the problem, the update would not introduce it. However, it did 
so in spades. I think I will call their tech support and complain, if for no 
other reason than to let them know that there is yet one more person out there 
experiencing this ridiculous annoying issue. I wonder if Amazon taking them 
over has adversely affected their ability to program well. I know that is just 
plain snarky, but I'm so disgusted with Amazon, that it wouldn't surprise me. I 
still have an old iPad one with audible. It works great. The iPad is very slow, 
and it is also almost full, but it works wonderfully well. Something to be said 
for old stable programs.
Mary

Sent from my iPhone

 On Aug 18, 2015, at 8:30 AM, Sieghard Weitzel siegh...@live.ca wrote:
 
 Hi Mary,
 
 For me this issue has mostly gone away, but sometimes it still happens as 
 well and in my case a Refresh will not help. I can usually get things back to 
 normal by closing the app in the app switcher and reopening it again, but it 
 does seem to happen a lot less often than before. Having said that, Audible 
 does say something about this in their What's New notes from the last 
 update and I believe they said something that if users have been experiencing 
 this before that this last update does still not fix it. As Craig pointed 
 out, the app has pathetic reviews right now and I am tempted to complain so 
 much and ask for some sort of extra credits to make up for all this nonsense. 
 Maybe we should all do this and request 10 extra credits for our trouble. If 
 you are insistant enough on the phone they will bump you up to a higher level 
 of support.
 
 Regards,
 Sieghard
 
 
 -Original Message-
 From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
 Mary Otten
 Sent: Monday, August 17, 2015 9:32 PM
 To: viphone@googlegroups.com
 Subject: Disappearing audiobooks in the audible app
 
 With the most recent update of the audible app, I am seeing books come and 
 go. These are on my device or in the cloud. It's most frustrating, and I 
 cannot manage to get them all back To stay. They always come back with a 
 refresh, but should I continuously have to refresh even after I just close 
 the player and want to go back to the book I was just reading? Is anyone else 
 having this problem and how to fix it?
 Mary
 
 Sent from my iPad
 
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