Hello, all. A couple weeks ago, I reported here about issues with TD Bank's web site and recent issues with the mobile app, the latter which had up to that point been completely accessible.
Thanks to outreach by Karen Lewellen, another list member, I received an email from an app development representative,and I explained the issues to him. Yesterday, I received a response. Below, I have copied and pasted my original email to him and the response received. He assures me that the issues are up for fixing in a future app update. For now, the workarounds should suffice. Now I'm awaiting results of speaking with another TD Bank rep about the web site. Stay tuned. *** The mobile app has been fantastic until recently. Between last month and this, the layout changed slightly when paying bills, at least as far as I can determine with VoiceOver. The issue I am having is that when I input the payment amount, VoiceOver is speaking it but when I hit "Submit" it just stays on that screen. I had to have my husband write it in and hit "Submit" after turning VO off. Then, I attempted to check my Account history. I selected sixty days, and after the first screen, I hit the next button. Again, nothing happened. I have tried: 1. powering the phone off, then on, and trying again; 2. Resetting the phone; 3. Deleting, then reinstalling the app. Christine *** Hi again Christine, I sat with our testing group and I think we have figured out the issues and some potential workarounds for you. For bill pay after you enter your date and swipe right it is highlighting an icon for the pop up calendar. When you use voice over it is voicing that icon as "Submit" but that is not what it is for and I'm assuming that is why nothing is happening for you. As a workaround If you again swipe past that first "submit" it will read the next two objects as "Failed visited link" then it finally goes over to amount. If you continue on the next "Submit" you reach is the actual submit button. For the account history it appears as you swipe right through the history using voice over it never actually reaches the next page button. It will just loop. As a workaround if you reach the end of the history then swipe down it is letting us then highlight the next button. Both of these issues are new to us and seemed to have been introduced as of the launch of iOS 8. I've had them both logged to be fixed but hopefully these workarounds help you in the meantime. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.