Hi everyone, I wanted to send out a brief email and let people know that there is a tip to dealing with voicemail not showing up on the phone, and users needing to call in to retrieve their voicemail. Apparently this does not matter what carrier you are on. For best performance with the phone and the tab on the far right at the bottom, voicemail, VPN needs to be completely turned off. You need to go into settings, general, and then look for VPN. Make sure this is turned off, otherwise, you will have an issue where you don’t see account for new voicemail messages, and you also do not see voicemail messages in the Voice Mail area on the phone. I’ve tested this out with a couple different phones, iPhone 7, iPhone 8, iPhone 13 promax, and iPhone 12 mini. I spoke with multiple customer service representatives from T-Mobile, none of which ever thought to ask about VPN. I also spoke with Apple customer support, who likewise, did not ask about VPN. I’m hopeful that in the future both T-Mobile customer service, as well as Apple support, will utilize this as another tool to make sure users who call in about voicemail issues specifically this Can rectify the issue without too much fuss.
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