[VoiceOps] Broadsoft MoH
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
The idea that Broadsoft is the most advanced softswitch out there is woefully misguided. It is the most expensive softswitch out there. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source. There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording. This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required. m...@ecg.co +12293160013 http://ecg.co/lindsey On Aug 19, 2014, at 2:46, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
Mark, Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost? Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft. Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song? On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey lind...@e-c-group.com wrote: BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source. There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording. This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required. m...@ecg.co +12293160013 http://ecg.co/lindsey On Aug 19, 2014, at 2:46, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
Yes, those are the folks; I've worked with them on tech but not the pricing. MOHA is BroadSoft certified -- which means they have a Partner Config Guide (PCG), and that BroadSoft Inc employees have verified the calls flows. It seems like all the major vendors I'm familiar with integrate with an external media server for interesting music on hold. Hence the market for MOHA. Some of the big guys sell a pre-integrated package from another firm, though, so you get some of the advantages of having a single vendor to support the whole package. You can search in BroadSoft xChange for other on-hold device PCGs. For example, I know there's a device made for Pandora streaming music that's compatible. m...@ecg.co +1-229-316-0013 http://ecg.co/lindsey On Aug 19, 2014, at 08:47 , Colton Conor colton.co...@gmail.com wrote: Mark, Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost? Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft. Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song? On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey lind...@e-c-group.com wrote: BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source. There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording. This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required. m...@ecg.co +12293160013 http://ecg.co/lindsey On Aug 19, 2014, at 2:46, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Hackers Crash Clay Co. Phones ...
i was thinking a conf call. Maybe 4-5 participants. Let me know who's interested. On Tuesday, August 19, 2014 12:39 AM, Ryan Delgrosso ryandelgro...@gmail.com wrote: Discuss away, were all riveted with antici.. :) On 8/18/2014 7:52 PM, Anthony Orlando via VoiceOps wrote: All I might have a solution that I'd like to talk to the group about. It can not only detect but could use your switch API to take action. Who's interested in discussing it! Sent from my iPhone On Aug 18, 2014, at 9:59 PM, Tim Jackson jackson@gmail.com wrote: I think Ryan's point here is getting data on in-progress calls into it instead of completed calls.. AFAIK CPM basically watches the real time call logs from the CFS, and only knows about calls once they complete. On Aug 18, 2014 6:04 PM, Simon Dredge simon.dre...@metaswitch.com wrote: Heya, Ryan - It's SAS-like - But proactive analysis rather than reactive analytics. It'll trigger immediately (in real-time) on an anomaly, informing the operator that action is required so they can take necessary action. Cheers, Simon. -Original Message- From: Ryan Delgrosso [mailto:ryandelgro...@gmail.com] Sent: Monday, August 18, 2014 4:32 PM To: Simon Dredge Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] Hackers Crash Clay Co. Phones ... Simon, I think the gotcha with CPM in this scenario is its a great tool for determining this has happened but not so great for building a mitigation solution. Is CPM driven off of CDR's or off of the SAS datastream or some other source? If its CDR driven you will be blind to this problem because you wont be measuring calls that are rejected due to lack of capacity(no cdr cut). If its driven off of SAS data you will get the missed/incomplete call stats but at the cost of speed (multiple orders of magnitude more data than CDR's) It would be interesting to hear if this perhaps uses a different datasource. Perhaps there is a facility in perimeta that informs this better than CFS data sources. -Ryan On 8/18/2014 3:36 PM, Simon Dredge wrote: I know many meta-users like the new-ish call pattern monitor. It uses weighted profiling benchmarking algos similar to NBAD: http://www.metaswitch.com/sites/default/files/Metaswitch-Call-Pattern- Monitor.pdf Cheers, Simon. -Original Message- From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Ryan Delgrosso Sent: Monday, August 18, 2014 1:53 PM To: ECG - Mark Lindsey Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] Hackers Crash Clay Co. Phones ... I dunno that's a slippery slope. Im not a proponent of putting management of your network services into someone elses hands, especially things like this where the service provider should have visibility into what they are or are not admitting. Agreed on your synopsis of call admission control, the border should be able to make these decisions rapidly, freeing up softswitch resources to actually serve customers. This sounds like good territory for an acme SPL plugin, possibly in conjunction with this enum extension http://tools.ietf.org/html/draft-kaplan-enum-source-uri-00 unfortunately i dont see a clear path for this in the TDM world but my exposure there is limited. It would seem like a good solution might be using ENUM (with source URI) to build statistics centrally based on calling/called numbers and then forcing the ENUM response once thresholds are hit to illicit an appropriate decline message for flagged invites with a retry-after interval allowing you to effectively throttle specific call scenarios assuming your origination carriers will behave correctly. 2 of the examples we discussed previously were: 1: Social media death star. Justin biebers (or anyone else with millions of rabid followers) twitter account (53.7M followers) gets hacked and attacker tweets Call this number for free tickets or similar. 2: T-DOS using stolen sip accounts effectively turning other service providers into a death star. More damage per source number (higher CPS than social media per attacker but less distributed source). This one seems much easier to create given the ease with which stolen sip accounts can be acquired, and harder to mitigate if the stolen accounts support callerID spoofing. Both of these situations are exacerbated by LCR resellers creating at times 10-20 invites from 1 due to route advancing when the destination is truly congested, which gets worse when the LCR resellers in turn have resellers in route
Re: [VoiceOps] Broadsoft MoH
It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone On Aug 19, 2014, at 9:30 AM, Peter E peeip...@gmail.com wrote: It may not be the most advanced but I'm not sure I agree with your POTS replacement assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov abalas...@evaristesys.com wrote: The idea that Broadsoft is the most advanced softswitch out there is woefully misguided. It is the most expensive softswitch out there. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
While I dont know exact pricing I can tell you they hit you with a nice one time fee for the two servers to start. IBM servers running redhat in our case. Pretty much everything is licensed in detail. Each server, running VMs, contains an app server, a network server, a media server, a profile server, and an xsp server (I forget the name of it and things have changed a bit in recent upgrades I believe). You can choose to get a blade setup and put each service on it's own server. Or whatever. Geographic redundancy. You name it. The CDR server using oracle was pretty expensive and you require that so users can see their calls... or whip up something on your own. What hurts is the yearly maitainence fee on your licenses in our case. So if you are not using them efficiently you are throwing money out the window paying for support on licenses you bought but are not getting revenue on. There are a lot of catches you learn over time. Take call centers for example. They come in 3 flavors so you have to understand what biz customers really want before setting it all up. Polycom phones work the best for us. Yealink does ok if you want something cheaper. The process of setting up the first phone sucks but once done you get auto provisioning features. Customers find the web interface daunting at first. Even techy people. But I think it is nice and done as well as they could. Integration with salesforce worked like a charm. I was impressed. Their xchange support resource website sucks for searching but eventually you find what you need. Tons and tons of docs on everything for each release. It does a lot. Rock solid. Almost every case of a problem was not Broadsoft. Except for some patches revolving around java and their applications customers can use. All in all, I like it. Add a Acme pair in front of it and you have a powerful setup. matt On Tue, 19 Aug 2014, Adam Vocks wrote: Anyone care to say what a Broadsoft implementation costs? I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center? From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone On Aug 19, 2014, at 9:30 AM, Peter E peeip...@gmail.com wrote: It may not be the most advanced but I'm not sure I agree with your POTS replacement assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov abalas...@evaristesys.com wrote: The idea that Broadsoft is the most advanced softswitch out there is woefully misguided. It is the most expensive softswitch out there.. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. _ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
Re: [VoiceOps] Broadsoft MoH
Under NDA so you won't get pricing from me. Several hundred thousand is a good estimate. Broadworks is software. It runs on commodity hardware and Linux or Solaris.Ours is running on IBM Blades and Redhat Linux. You also want a good SBC. We use acme packet (oracle) Broadworks is rock solid. On Aug 19, 2014, at 11:42 AM, Adam Vocks adam.vo...@cticomputers.com wrote: Anyone care to say what a Broadsoft implementation costs? I really don’t even know what broadsoft sells, is it hardware box that we rack up in our data center? From: VoiceOps [mailto:voiceops-boun...@voiceops.org] On Behalf Of Alex Hardie Sent: Tuesday, August 19, 2014 10:16 AM To: Peter E Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] Broadsoft MoH It's pretty advanced guys - and expensive for a reason - it's bullet proof. Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. Taking those points into consideration it is the only platform that can exceed six 9's. Even more so when you compare it to something like Call Manager or an Asterisk derivative... Asking either to scale is a mistake - at any load they become as unstable as Gladys Kravitz on a triple espresso... Sent from my iPhone On Aug 19, 2014, at 9:30 AM, Peter E peeip...@gmail.com wrote: It may not be the most advanced but I'm not sure I agree with your POTS replacement assessment either. We have many, many enterprise customers and BW suits them just fine. On Aug 19, 2014, at 7:11 AM, Alex Balashov abalas...@evaristesys.com wrote: The idea that Broadsoft is the most advanced softswitch out there is woefully misguided. It is the most expensive softswitch out there.. Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement. On 18 August 2014 22:32:25 GMT-04:00, Colton Conor colton.co...@gmail.com wrote: I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you. Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops -- Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0671 Web: http://www.evaristesys.com/, http://www.alexbalashov.com ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops ___ VoiceOps mailing list VoiceOps@voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
