Re: emails: unwanted deletion
If it's POP mail then the message gets downloaded directly to your computer. So if the emails appear on the laptop, and then disappear, then I don't think this can be a server problem. I'm not familiar with how Mail works. If it uses a file system, then disappearing messages implies a flaky hard disk. If it uses a database, disappearing messages implies a flaky database - which /may/ be related to a flaky hard disk. I'd be running disk utility and a hardware test. Boot up with the d key pressed - I hope I remembered this correctly! Can you google 'repair mail mailbox' or similar? Hope this gets you started. Rob On 19/02/14 2:37 PM, Jennifer Lefroy wrote: Our service provider is Zetta net, formerly Highway1, and we have been with them for many years. We use Mac Mail and I believe it to be a POP account. It seems only to be happening on the lap top. we receive mail also on desktop, iPhone and iPad. Deleting on the iPhone deletes from the server, but this doesn't affect those already downloaded and these are the ones going missing and as far as I know only from the laptop. I hope that helps, Jennifer On 19 February 2014 13:09, Rob Phillips r.phill...@iinet.net.au mailto:r.phill...@iinet.net.au wrote: Before Ronni gets in :-), what email client are you using, and what service provider? The harder to answer question is what email delivery mechanism you are using? Is it POP or IMAP. You might need to look at your account settings to answer this... Cheers Rob On 19/02/14 11:09 AM, Jennifer Lefroy wrote: Good Morning, My husband uses a Logitech wireless mouse M525 with his Mac Laptop Version OS X 10.5.8. Lately he has complained of losing emails he does not believe he has deleted and which do not appear in trash. Yesterday when I was trying to help (!), had my hand on the mouse and the highlighted email disappeared, was not in trash and I had to recover it from Time Machine. I have not found a solution on Google. I have looked at the archives and also tried Google without finding anything relevant. Does anyone have any suggestions, please? Many thanks, Jennifer -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe -http://lists.wamug.org.au/listinfo/wamug.org.au-wamug http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- Dr Rob Phillips I don't know about you, but I live in a society, not an economy Member of the Moore-Cowan regional group of the Greens (WA) rphillips6...@gmail.com mailto:rphillips6...@gmail.com 0416 065 054 -- Rob Phillips r.phill...@iinet.net.au Mobile: 0416 065 054 Webmaster: Nanga Music Festival - Where music meets nature. 10-12 October, 2014 http://nangamusic.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: WANTED deletion not working
Hi Bill, You don't mention what version of Mail or OS X. You could try either or both the below: * Mail has a feature that will show or hide your deleted messages. Once deleted, the message turns grey and will come up in your searches and will not go to the trash all of the time. Go to View/Hide Deleted Messages to get rid of them. Go to View/Show Deleted Messages to show the deleted messages. If you want them gone forever in both views, go to Mailbox/Erase Deleted Messages then select either All Accounts or just the mailbox you want deleted permanently. *If these messages are all in the Inbox mailbox Click on Inbox in Left column. In Menu bar - Go to Mailbox” Rebuild Cheers, Ronni Sent from Ronni's iPad4 On 19 Feb 2014, at 12:24 pm, Bill Parker ren...@westnet.com.au wrote: Dear all, I have started to experience a phenomena where deleting read emails has no effect. The headers remain and the message is just a grey blank. Turning off Mail does it, but is there something I am missing? The culprit emails are usually sent from blog sites in strings. Bill -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: unwanted deletion
Thank you Rob, I will try your suggestions. I do wonder if it could be unwanted action on the part of the mouse. Is this possible does anyone know? Regards, Jennifer On 19 February 2014 17:31, Rob Phillips r.phill...@iinet.net.au wrote: If it's POP mail then the message gets downloaded directly to your computer. So if the emails appear on the laptop, and then disappear, then I don't think this can be a server problem. I'm not familiar with how Mail works. If it uses a file system, then disappearing messages implies a flaky hard disk. If it uses a database, disappearing messages implies a flaky database - which *may* be related to a flaky hard disk. I'd be running disk utility and a hardware test. Boot up with the d key pressed - I hope I remembered this correctly! Can you google 'repair mail mailbox' or similar? Hope this gets you started. Rob On 19/02/14 2:37 PM, Jennifer Lefroy wrote: Our service provider is Zetta net, formerly Highway1, and we have been with them for many years. We use Mac Mail and I believe it to be a POP account. It seems only to be happening on the lap top. we receive mail also on desktop, iPhone and iPad. Deleting on the iPhone deletes from the server, but this doesn't affect those already downloaded and these are the ones going missing and as far as I know only from the laptop. I hope that helps, Jennifer On 19 February 2014 13:09, Rob Phillips r.phill...@iinet.net.au wrote: Before Ronni gets in :-), what email client are you using, and what service provider? The harder to answer question is what email delivery mechanism you are using? Is it POP or IMAP. You might need to look at your account settings to answer this... Cheers Rob On 19/02/14 11:09 AM, Jennifer Lefroy wrote: Good Morning, My husband uses a Logitech wireless mouse M525 with his Mac Laptop Version OS X 10.5.8. Lately he has complained of losing emails he does not believe he has deleted and which do not appear in trash. Yesterday when I was trying to help (!), had my hand on the mouse and the highlighted email disappeared, was not in trash and I had to recover it from Time Machine. I have not found a solution on Google. I have looked at the archives and also tried Google without finding anything relevant. Does anyone have any suggestions, please? Many thanks, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- Dr Rob Phillips I don't know about you, but I live in a society, not an economy Member of the Moore-Cowan regional group of the Greens (WA) rphillips6...@gmail.com 0416 065 054 -- Rob Phillips r.phill...@iinet.net.au Mobile: 0416 065 054 Webmaster: Nanga Music Festival - Where music meets nature. 10-12 October, 2014 http://nangamusic.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: WANTED deletion not working
Sorry about the lack system data. The rebuild function did the trick And OS 10.7.5 and Mail is 5.3 the version that came in the box Bill On 19/02/2014, at 5:57 PM, Ronda Brown wrote: Hi Bill, You don't mention what version of Mail or OS X. You could try either or both the below: * Mail has a feature that will show or hide your deleted messages. Once deleted, the message turns grey and will come up in your searches and will not go to the trash all of the time. Go to View/Hide Deleted Messages to get rid of them. Go to View/Show Deleted Messages to show the deleted messages. If you want them gone forever in both views, go to Mailbox/Erase Deleted Messages then select either All Accounts or just the mailbox you want deleted permanently. *If these messages are all in the Inbox mailbox Click on Inbox in Left column. In Menu bar - Go to Mailbox” Rebuild Cheers, Ronni Sent from Ronni's iPad4 On 19 Feb 2014, at 12:24 pm, Bill Parker ren...@westnet.com.au wrote: Dear all, I have started to experience a phenomena where deleting read emails has no effect. The headers remain and the message is just a grey blank. Turning off Mail does it, but is there something I am missing? The culprit emails are usually sent from blog sites in strings. Bill -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug Dr Bill Parker ren...@westnet.com.au 0403 583 676 Batteries are included free of charge -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: unwanted deletion
Hello Ronni, We wondered about this, but could it disappear from inbox, trash and not come up with Spotlight Search? I was pretty sure i wasn't exerting any button pressure yesterday when it happened to me. There have been several disappear, but only recently. I haven't had time to carry out Rob's suggestions yet. Regards, Jennifer On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote: Hi Jennifer, On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I do wonder if it could be unwanted action on the part of the mouse. Is this possible does anyone know? Very likely could be a unwanted action caused by either an incorrect or inadvertent use of one of the buttons on the Logitech mouse. Cheers, Ronni Regards, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: unwanted deletion
Jennifer, If I recall, you said you had a number of devices that read the email, and they were all set up as POP accounts. Is it possible that someone is reading or has read the emails on another device, and coincidentally as you view them and roll over them with the Logitech mouse Mail.app refreshes and the mail disappears, which as far as I know is what happens with POP accounts. Also, did you check on all your accounts that the setup, ie POP or IMAP is the same? I have several devices that I use to access my emails and use IMAP on all of them, which to me is the best option for handling email on multiple devices Tim. On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Ronni, We wondered about this, but could it disappear from inbox, trash and not come up with Spotlight Search? I was pretty sure i wasn't exerting any button pressure yesterday when it happened to me. There have been several disappear, but only recently. I haven't had time to carry out Rob's suggestions yet. Regards, Jennifer On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote: Hi Jennifer, On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I do wonder if it could be unwanted action on the part of the mouse. Is this possible does anyone know? Very likely could be a unwanted action caused by either an incorrect or inadvertent use of one of the buttons on the Logitech mouse. Cheers, Ronni Regards, Jennifer -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: unwanted deletion
Hi Jennifer, As Tim has mentioned POP accounts do not work like IMAP accounts, which reliably store all of your emails on the server. You need to check that your husbands email account is a POP account and if it is, that Account must be setup as a POP Account on all devices i.e. his Mac iPad iPhone. Using POP Accounts with Multiple Devices POP accounts, here is the setting to ensure the emails are set to being kept on the device: iOS Devices Mail 1. In Settings, select Mail, Contacts, Calendars. 2. Select the account for which you wish to change the settings. 3. Select Advanced, located at the bottom of the list. 4. Select the Delete from server option. 5. Choose NEVER from the pop-up menu. 6. Press the Home button to return to the Home screen. However, you will also need to configure any other devices or programs you use to check your pop account to stop this issue. OS X Mail If you use the Mac OS X Mail application as your email client, you can deselect the Remove copy from server after retrieving a message option under the Advanced account settings in Mail Preferences. However, the default setting, to remove mail after one week, should be adequate for most users. Here's how to set your account to remove the messages from the server after one week: 1. In Mail select Mail Preferences. 2. Click the Accounts tab. 3. Select the account for which you wish to change the settings. 4. Click the Advanced tab. 5. Select the Remove copy from server after retrieving a message option. 6. Select a time frame from the pop-up menu. After one week: This setting works the same as After one day, except that Mail waits one week. -- See this article for more info about using POP accounts with multiple devices, and instructions on how to configure for specific email clients - http://support.apple.com/kb/HT3228 POP vs. IMAP info - http://computer.howstuffworks.com/e-mail-messaging/email4.htm IMAP is known for its ability to keep all your devices and computers in sync with one another, while POP often falls short in this area. POP is an older format. Jennifer, I will be working most of today, but will get back to you when possible if you require any further help. Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.9.1 Mavericks Windows 7 Ultimate (under sufferance) On 19 Feb 2014, at 8:32 pm, Tim Law t...@peoplehelp.com.au wrote: Jennifer, If I recall, you said you had a number of devices that read the email, and they were all set up as POP accounts. Is it possible that someone is reading or has read the emails on another device, and coincidentally as you view them and roll over them with the Logitech mouse Mail.app refreshes and the mail disappears, which as far as I know is what happens with POP accounts. Also, did you check on all your accounts that the setup, ie POP or IMAP is the same? I have several devices that I use to access my emails and use IMAP on all of them, which to me is the best option for handling email on multiple devices Tim. On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Ronni, We wondered about this, but could it disappear from inbox, trash and not come up with Spotlight Search? I was pretty sure i wasn't exerting any button pressure yesterday when it happened to me. There have been several disappear, but only recently. I haven't had time to carry out Rob's suggestions yet. Regards, Jennifer On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote: Hi Jennifer, On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I do wonder if it could be unwanted action on the part of the mouse. Is this possible does anyone know? Very likely could be a unwanted action caused by either an incorrect or inadvertent use of one of the buttons on the Logitech mouse. Cheers, Ronni -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: emails: unwanted deletion
Thank you for the very clear instructions, Ronni, which I have carried out (and for the offer of help had I been stuck). IMAP on the iPhone may have been the culprit and perhaps it has been happening for some time, but not with any thing important and so went unnoticed. Thank you Tim and Rob for your informative suggestions. Time will tell, but it's a little like Rumsfeldt's The things we don't know we don't know and so I won't really be able to report back unless something is obviously wrong.. With best wishes, Jennifer On 20 February 2014 07:01, Ronni Brown ro...@mac.com wrote: Hi Jennifer, As Tim has mentioned POP accounts do not work like IMAP accounts, which reliably store all of your emails on the server. You need to check that your husbands email account is a POP account and if it is, that Account must be setup as a POP Account *on all devices* i.e. his *Mac * *iPad iPhone*. *Using POP Accounts with Multiple Devices* POP accounts, here is the setting to ensure the emails are set to being kept on the device: * iOS Devices Mail* 1. In *Settings,* select *Mail, Contacts, Calendars.* 2. Select the account for which you wish to change the settings. 3. Select *Advanced*, located at the bottom of the list. 4. Select the *Delete from server* option. 5. Choose *NEVER* from the pop-up menu. 6. Press the Home button to return to the Home screen. However, you will also need to configure any other devices or programs you use to check your pop account to stop this issue. *OS X Mail* If you use the Mac OS X Mail application as your email client, you can deselect the Remove copy from server after retrieving a message option under the Advanced account settings in Mail Preferences. However, the default setting, to remove mail after one week, should be adequate for most users. Here's how to set your account to remove the messages from the server after one week: 1. In Mail select *Mail Preferences.* 2. Click the Accounts tab. 3. Select the account for which you wish to change the settings. 4. Click the *Advanced *tab. 5. Select the* Remove copy from server after retrieving a message*option. 6. Select a time frame from the pop-up menu. *After one week*: This setting works the same as After one day, except that Mail waits one week. -- See this article for more info about using POP accounts with multiple devices, and instructions on how to configure for specific email clients - http://support.apple.com/kb/HT3228 *POP vs. IMAP *info - http://computer.howstuffworks.com/e-mail-messaging/email4.htm IMAP is known for its ability to keep all your devices and computers in sync with one another, while POP often falls short in this area. POP is an older format. Jennifer, I will be working most of today, but will get back to you when possible if you require any further help. Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.9.1 Mavericks Windows 7 Ultimate (under sufferance) On 19 Feb 2014, at 8:32 pm, Tim Law t...@peoplehelp.com.au wrote: Jennifer, If I recall, you said you had a number of devices that read the email, and they were all set up as POP accounts. Is it possible that someone is reading or has read the emails on another device, and coincidentally as you view them and roll over them with the Logitech mouse Mail.app refreshes and the mail disappears, which as far as I know is what happens with POP accounts. Also, did you check on all your accounts that the setup, ie POP or IMAP is the same? I have several devices that I use to access my emails and use IMAP on all of them, which to me is the best option for handling email on multiple devices Tim. On 19 Feb 2014, at 8:00 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: Hello Ronni, We wondered about this, but could it disappear from inbox, trash and not come up with Spotlight Search? I was pretty sure i wasn't exerting any button pressure yesterday when it happened to me. There have been several disappear, but only recently. I haven't had time to carry out Rob's suggestions yet. Regards, Jennifer On 19 February 2014 18:36, Ronda Brown ro...@mac.com wrote: Hi Jennifer, On 19 Feb 2014, at 6:20 pm, Jennifer Lefroy lefroy.jenni...@gmail.com wrote: I do wonder if it could be unwanted action on the part of the mouse. Is this possible does anyone know? Very likely could be a unwanted action caused by either an incorrect or inadvertent use of one of the buttons on the Logitech mouse. Cheers, Ronni -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -
