Re: EXTREMELY DISAPPOINTED with .mac charging
On Thursday, July 18, 2002, at 06:46 , Peter Sealy wrote: To Warren and anyone else interested. I don't know where you sent that letter [I agree with every word] but everyone of like views make sure you send feedback on this issue. Apple is specifically asking for your views on it. http://www.apple.com/feedback/mac/gtm.html There is even an online petition already started protesting the charge. .. Peter Sealy Thurgoona, AUSTRALIA [EMAIL PROTECTED] I believe is THE Steve. [EMAIL PROTECTED] just bounced. I'd heard previously that it used to work. Yes, tried the feedback form on that page late last night but it wasn't working due to some fault. If its working now I'll use that too. There is a general feedback form available at http://www.apple.com/contact/feedback.html which was working. Initial reaction I saw on the net last night and this morning shows that many loyal users have been put off with this short-sighted decision. Most suggested either saying goodye to their accounts or a tiered pricing structure based on services used. If it affects you, you should let apple know. The only way they're going to change this, is if they get overwhelmed by complaints. Your feedback works - it's worked before. woz -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Warren Jones http://homepage.mac.com/warrenj/ Parkwood, Western Australia
Re: EXTREMELY DISAPPOINTED with .mac charging
On Thursday, July 18, 2002, at 02:11 AM, Warren Jones wrote: Dear Steve and Co. I've never written to you before. The keynote is just over and I am very happy with most of the announcements Except for the new charges for .mac. I've just read the online FAQ about .mac. snip To Warren and anyone else interested. Everyone of like views make sure you send feedback on this issue. Apple is specifically asking for your views on it. http://www.apple.com/feedback/mac/gtm.html There is even an online petition already started protesting the charge. .. Peter Sealy Thurgoona, AUSTRALIA A child's sob in the darkness cries louder than the shouts of the angry man. Elizabeth Barrett Browning
EXTREMELY DISAPPOINTED with .mac charging
Dear Steve and Co. I've never written to you before. The keynote is just over and I am very happy with most of the announcements Except for the new charges for .mac. I've just read the online FAQ about .mac. When you introduced iTools, you encouraged its use and promoted it as a free, value-added service to Mac users. Many loyal (some also very long-time) Mac users happily accepted your invitation to use this service, assuming that it would be around a long time and remain free for at least the basic services as introduced. Many have created web sites that have been in place for a while, indexed by various search engines and referenced by many other sites. Many have made mac.com their main email address and have subscribed to numerous mailing lists. Now you say it's costing too much money to run. Well I can understand that things in life are often not free but wasn't the running cost to be included in the cost of a Mac? This US$100=A$200 per year is WAY over the top for the average user who just mostly wants a basic email service and maybe a few MB of web space. By all means charge for the extra services and storage capacity for those that need them but please leave the existing basic services alone. If I knew you would be charging anywhere near this amount I never would have signed up. I've also encouraged someone else to get a mac.com address for himself and his wife which went part way to convincing a long-time PC user to by a new iMac G4 recently. I strongly doubt they'll be subscribing to .mac. But I guess it appears that's exactly what you want - to get rid of the trouble-makers costing you money. Anyone in Apple's management should have been able to see this would be an extremely unpopular decision and would get loyal mac users off side. Yours in astonishment warren -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Warren Jones http://homepage.mac.com/warrenj/ Parkwood, Western Australia
