Re: [libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Tanstaafl]

On 2013-11-12 9:53 AM, Philipp Weissenbacher  
wrote:

Hi Tanstaafl,

LibreOffice is using freedesktop.org infrastructure for bug
management software and code repository.


Ok, this doesn't help me any, but ok... ;)


How do I just log into the bug reporting system and search it? Anyone?



This is a list of all LibreOffice bugs
.


thanks, but I didn't ask for that...


You would eventually discover that when "Getting Involved"...


Nope... clicked that link, still couldn't find a 'Bugzilla Login Page' 
that I can simply log into (with my user account), then search bugs, 
check status of or work with bugs I've reported, etc...



Maybe we should rename "Get Help" -> "Bug" to "Report a bug"


That would help for that one issue, but I still don't have a clue how to 
log into the bug system and work with bugs...


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Re: [libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Robinson Tryon]

On Tue, Nov 12, 2013 at 8:53 AM, Tanstaafl  wrote:
> CC'ing the website list because it is about the website, but I'm not
> subscribed, so please CC me on replies if you really want to discuss this
> complaint.

I've also cc'd the QA team (who manage/work on the bugtracker,
including Rob Snelders, the lead dev for the Bug Submission Assistant
("BSA"))

> This prompted me to go file a bug (Feature Request) for something I've been
> meaning to file for some time now, then I couldn't remember if I'd already
> done it before, so I wanted to check and see...
> ...
> The 'new' website is extraordinarily difficult to navigate if you want to do
> anything other than download the latest version.
>
> My simple goal was to log into the Bug system, check 'My Bugs' and see if
> I'd reported this yet, and if not, report it...

Fair enough. So you were expecting a link to the bugtracker either on
the main page or from the BSA?

(Rob - Thinking a bit broader, it would be nice if we could give users
a single page that would display information about their activity on
Bugzilla, the Ask site, etc. Using some form of SSO like OpenID or at
least shared credentials (e.g. LDAP) could make this easier)

> 2. After going to the main website, I clicked on 'Get Help', and then
> clicked on 'Bug'...
>
> The only option here is to report a bug.
>
> What if I don't want to report a bug, but only want to search for bugs?
>
> Even after I log in, the only next step available is to continue reporting a
> bug I don't want/need to report!?

Rob - Any thoughts here?

> This is HORRIBLY BROKEN.
>
> How do I just log into the bug reporting system and search it? Anyone?

To log in, navigate to http://bugs.freedesktop.org/ and click on the
"Log In" link. To search the bugs, click on the "Search" link.

I agree that we should make it easier for users to find and use
Bugzilla. Tanstaafl -- we're actually right in the middle of some
backend infrastructure improvements for Bugzilla, but I'll make sure
that we spend some time on the frontend of things as well.

Best,
--R

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Re: [libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Philipp Weissenbacher]

Hi Tanstaafl,

LibreOffice is using freedesktop.org infrastructure for bug management
software and code repository.

How do I just log into the bug reporting system and search it? Anyone?
>

This is a list of all LibreOffice
bugs
.
You would eventually discover that when "Getting
Involved"
.

Maybe we should rename "Get Help" -> "Bug" to "Report a bug"

HTH,
Philipp

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Re: [libreoffice-website] Bug/Enhancement request - Document Compatibility Submission Page/Service - WAS: Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Charles-H. Schulz]

Le Tue, 12 Nov 2013 09:23:29 -0500,
Tanstaafl  a écrit :

> On 2013-11-12 8:53 AM, Tanstaafl  wrote:
>  > How do I just log into the bug reporting system and search it?
>  > Anyone?
> 
> Ok, so I just decided to go ahead and go through the submission
> process, and afterwards was finally able to search. I didn't find any
> similar bugs, so I added a single comment to confirm it...
> 
> Bug is here:
> 
> https://www.libreoffice.org/bugzilla/show_bug.cgi?id=71534
> 

Sorry but why did you submit this bug under the name "Charles"? is it
your name? 

Best,

-- 
Charles-H. Schulz 
Co-founder, The Document Foundation,
Kurfürstendamm 188, 10707 Berlin
Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
Legal details: http://www.documentfoundation.org/imprint
Mobile Number: +33 (0)6 98 65 54 24.


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[libreoffice-website] Bug/Enhancement request - Document Compatibility Submission Page/Service - WAS: Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Tanstaafl]

On 2013-11-12 8:53 AM, Tanstaafl  wrote:
> How do I just log into the bug reporting system and search it? Anyone?

Ok, so I just decided to go ahead and go through the submission process, 
and afterwards was finally able to search. I didn't find any similar 
bugs, so I added a single comment to confirm it...


Bug is here:

https://www.libreoffice.org/bugzilla/show_bug.cgi?id=71534

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[libreoffice-website] Re: [libreoffice-users] Re: Engaging users: initial results of the survey

[Tanstaafl]

CC'ing the website list because it is about the website, but I'm not 
subscribed, so please CC me on replies if you really want to discuss 
this complaint.


On 2013-11-12 5:53 AM, Michael Meeks  wrote:

The problem of course is that there is no queue of bugs-to-fix. We try
to prioritize issues, so that we can see those that are seriously
debilitating and then try to fix those on a best-effort basis.


This prompted me to go file a bug (Feature Request) for something I've 
been meaning to file for some time now, then I couldn't remember if I'd 
already done it before, so I wanted to check and see...


Well... I must say, I am horrified by what I found.

The 'new' website is extraordinarily difficult to navigate if you want 
to do anything other than download the latest version.


My simple goal was to log into the Bug system, check 'My Bugs' and see 
if I'd reported this yet, and if not, report it...


1. after going to www.libreoffice.org, why do I have to first find and 
click on 'Main Website' to get to ... the main website? Why isn't 
www.libreoffice.org the main website?


2. After going to the main website, I clicked on 'Get Help', and then 
clicked on 'Bug'...


The only option here is to report a bug.

What if I don't want to report a bug, but only want to search for bugs?

Even after I log in, the only next step available is to continue 
reporting a bug I don't want/need to report!?


This is HORRIBLY BROKEN.

How do I just log into the bug reporting system and search it? Anyone?

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[libreoffice-website] Download page

[Andrew Pullins]

Hello,

I don't know if this is the beast place to ask this or if I should go to
the Dev side of things. I love our download page we have for LibreOffice.
Now I have been working on another open source project recently and their
download page is horrible [1]. I was wondering if someone could explain how
you guys did our download page so I might make their page better. I know
that it ha to do with user agents but after that I don't know what to do.

[1]
http://www.netresponsibility.com/download.php

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Re: [libreoffice-website] Re: [libreoffice-design] [Website Redesign] Assessing the Download experience

[Andrew Cassidy]

I'd prefer if the download page detected I'm using a .deb based distro
rather than a .rpm one :)


On 12 November 2013 09:27, Charles-H. Schulz <
charles.sch...@documentfoundation.org> wrote:

> Hello Astron,
>
> Le Mon, 11 Nov 2013 18:38:21 +0001,
> Stefan Knorr  a écrit :
>
> > Hi Charles, all,
> >
> > > (please answer these thread on the website list).
> > >
> >
> > I hope reply-all is appropriate..?
> >
> >
> > > The title pretty much says it all. What do people think about the
> > > download experience of LibreOffice? How can it be improved?
> > >
> > Thanks for asking the question, there are two main things that irk me
> > about it:
> >
> > 1. There is a "download now" button on the homepage. It lies. It
> > currently is
> >a go-to-some-other-page-then-click-Download-again button. I'd much
> > rather
> >like to see a button on the front page that actually starts the
> > download,
> >and a small link below it, "More download options."
> >
> > 2. On our Downloads page, we use absolutely atrocious buttons: these
> > buttons
> >look like they only have one click zone, part of them feel like
> > they only
> >have one click zone (background lights up), yet actually these
> > things have
> >three click zones (Main Installer, Torrent, & Info).
> >It is easy to see that this leads to people clicking on the
> > button, only
> >to see nothing happening, because they clicked outside of one the
> > three
> >small zones.
> >So, in conclusion, the whole button should be inside an  (i.e.,
> > a hyperlink) element, and Torrent and Info should be placed somewhere
> > otside
> >the big green button.
> >
> >
> > As an additional suggestion, there could be a bit more space around
> > the bottom
> > of the links on the download page. Also, it would be cool if the
> > buttons on the
> > homepage looked the same as those on the Download page.
> >
> > Regards,
> >
> > Astron.
> >
>
>
> Thanks a lot for your feedback. Much appreciated.
>
> best,
> --
> Charles-H. Schulz
> Co-founder, The Document Foundation,
> Kurfürstendamm 188, 10707 Berlin
> Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
> Legal details: http://www.documentfoundation.org/imprint
> Mobile Number: +33 (0)6 98 65 54 24.
>
>
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>


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[libreoffice-website] Re: [libreoffice-design] [Website Redesign] Assessing the Download experience

[Charles-H. Schulz]

Hello Astron,

Le Mon, 11 Nov 2013 18:38:21 +0001,
Stefan Knorr  a écrit :

> Hi Charles, all,
> 
> > (please answer these thread on the website list).
> > 
> 
> I hope reply-all is appropriate..?
> 
> 
> > The title pretty much says it all. What do people think about the
> > download experience of LibreOffice? How can it be improved?
> > 
> Thanks for asking the question, there are two main things that irk me 
> about it:
> 
> 1. There is a "download now" button on the homepage. It lies. It 
> currently is
>a go-to-some-other-page-then-click-Download-again button. I'd much 
> rather
>like to see a button on the front page that actually starts the 
> download,
>and a small link below it, "More download options."
> 
> 2. On our Downloads page, we use absolutely atrocious buttons: these 
> buttons
>look like they only have one click zone, part of them feel like
> they only
>have one click zone (background lights up), yet actually these 
> things have
>three click zones (Main Installer, Torrent, & Info).
>It is easy to see that this leads to people clicking on the
> button, only
>to see nothing happening, because they clicked outside of one the 
> three
>small zones.
>So, in conclusion, the whole button should be inside an  (i.e.,
> a hyperlink) element, and Torrent and Info should be placed somewhere 
> otside
>the big green button.
> 
> 
> As an additional suggestion, there could be a bit more space around
> the bottom
> of the links on the download page. Also, it would be cool if the 
> buttons on the
> homepage looked the same as those on the Download page.
> 
> Regards,
> 
> Astron.
> 


Thanks a lot for your feedback. Much appreciated.

best,
-- 
Charles-H. Schulz 
Co-founder, The Document Foundation,
Kurfürstendamm 188, 10707 Berlin
Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
Legal details: http://www.documentfoundation.org/imprint
Mobile Number: +33 (0)6 98 65 54 24.


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