https://bugzilla.wikimedia.org/show_bug.cgi?id=41819
Web browser: --- Bug #: 41819 Summary: User (suddenly) can't log in to OTRS system Product: Wikimedia Version: wmf-deployment Platform: All URL: https://ticket.wikimedia.org/ OS/Version: All Status: NEW Severity: major Priority: Unprioritized Component: OTRS AssignedTo: wikibugs-l@lists.wikimedia.org ReportedBy: rjd0060.w...@gmail.com CC: jac...@gmail.com, thehelpfulonew...@gmail.com Classification: Unclassified Mobile Platform: --- User cannot log in. Issue just popped up - everything used to work fine. When attempting to log in with the username 'Jeandré', OTRS displays the message "Login failed! Your username or password was entered incorrectly.". When Jeandré reset the password via the 'Lost your password?' request, the problem continued. I (an OTRS admin) tried manually resetting the password and had the same issue. I even tried changing the Jeandré's username (thinking perhaps the diacritic was interfering with something) and that did not work either. -- Configure bugmail: https://bugzilla.wikimedia.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are the assignee for the bug. You are on the CC list for the bug. _______________________________________________ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l