[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-10-03 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Alex Monk kren...@wikimedia.org changed:

   What|Removed |Added

   Keywords|patch-need-review   |patch-reviewed
 CC||kren...@wikimedia.org

--- Comment #11 from Alex Monk kren...@wikimedia.org ---
This JavaScript 'fix' is basically the equivalent of fixing a MediaWiki core
bug with a default-on gadget. It's not a patch for the software itself. It
could also be a lot simpler than it currently is.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-10-03 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #12 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
(In reply to Alex Monk from comment #11)
 This JavaScript 'fix' is basically the equivalent of fixing a MediaWiki core
 bug with a default-on gadget. It's not a patch for the software itself. It
 could also be a lot simpler than it currently is.

First, I don't know JS that well, and put this together by just messing with my
browser console. Please improve it :D

Second, I agree with your analogy. But in this case, I'm not sure this is
totally a bad thing. I think we should evaluate it based on:

a) How important is this feature for OTRS agents
(https://otrs-wiki.wikimedia.org/wiki/Talk:Upgrade_issues#Can.27t_get_rid_of_spam_as_quickly).
b) How likely we're going to be able to get someone (who??) to write this
properly as an OTRS extension (if those exist??).

RD or another OTRS admin can probably answer a), I don't know who would be able
to answer b).

Occasionally, we do hotfix hacks in site-wide JS/CSS which really should be
done server-side, but the caveat is that those are promptly fixed in a proper
manner. If we do deploy this JS script, it's even more unlikely it would ever
get a proper fix. But being realistic, I doubt anyone is ever going to fix this
properly to begin with.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-10-03 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Alex Monk kren...@wikimedia.org changed:

   What|Removed |Added

   Keywords|patch-reviewed  |

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-10-03 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Alex Monk kren...@wikimedia.org changed:

   What|Removed |Added

  Attachment #13876|0   |1
is obsolete||

--- Comment #13 from Alex Monk kren...@wikimedia.org ---
Created attachment 16667
  -- https://bugzilla.wikimedia.org/attachment.cgi?id=16667action=edit
OTRS 1 click spam button JS gadget

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-09-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Nemo federicol...@tiscali.it changed:

   What|Removed |Added

 CC||federicol...@tiscali.it

--- Comment #10 from Nemo federicol...@tiscali.it ---
FWIW, in OTRS I usually use bulk actions after mass-checking the spam mails
with an extension like https://addons.mozilla.org/firefox/addon/checkfox/

(Probably obvious to many but not to all and I don't know where else to post
it. Originally suggested to me by Frieda many years ago.)

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-07-09 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #9 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
(In reply to Andre Klapper from comment #8)

 legoktm: Could you put that patch into Gerrit against
 http://git.wikimedia.org/blob/operations%2Fsoftware%2Fotrs.git/HEAD/
 patches%2F50-one-click-spam.patch ?

Well, it's not really a patch to the software, so I'm not sure that makes
sense.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-03-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #8 from Andre Klapper aklap...@wikimedia.org ---
(In reply to Kunal Mehta (Legoktm) from comment #3)
 Created attachment 13876 [details]
 New patch sends the request asynchronously and hides the ticket after
 success rather than reloading the page.

legoktm: Could you put that patch into Gerrit against
http://git.wikimedia.org/blob/operations%2Fsoftware%2Fotrs.git/HEAD/patches%2F50-one-click-spam.patch
?

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-02-11 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Bug 54755 depends on bug 60271, which changed state.

Bug 60271 Summary: Upgrade OTRS to the latest 3.2.x version
https://bugzilla.wikimedia.org/show_bug.cgi?id=60271

   What|Removed |Added

 Status|ASSIGNED|RESOLVED
 Resolution|--- |FIXED

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-01-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Sam Reed (reedy) s...@reedyboy.net changed:

   What|Removed |Added

   Severity|normal  |enhancement

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-01-20 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Philippe Beaudette phili...@wikimedia.org changed:

   What|Removed |Added

 CC||phili...@wikimedia.org

--- Comment #7 from Philippe Beaudette phili...@wikimedia.org ---
Sure, you can add me as the PM, but I don't think I can actually do much here.
As I understand it, we're looking for someone who can add the patch - that's
not me.  And I have no control over the engineering resources.  :)

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-01-20 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

MZMcBride b...@mzmcbride.com changed:

   What|Removed |Added

 Depends on||60271

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-01-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

MZMcBride b...@mzmcbride.com changed:

   What|Removed |Added

 CC||aklap...@wikimedia.org

--- Comment #5 from MZMcBride b...@mzmcbride.com ---
Andre: who should be assigned to this bug report?

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2014-01-19 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #6 from Andre Klapper aklap...@wikimedia.org ---
(In reply to comment #5)
 Andre: who should be assigned to this bug report?

Jeff Green is already CC'ed (who sometimes helps out with OTRS patches);
Philippe would be the PM here, kind of.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-11-28 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #4 from Ryan (Rjd0060) rjd0060.w...@gmail.com ---
I have tested the proposed patch and found no issues.  It works great.  For
reference, my UA is as follows:

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

I would support enabling this as soon as possible, of course pending further
confirmation/testing and review.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-11-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com changed:

   What|Removed |Added

  Attachment #13856|0   |1
is obsolete||

--- Comment #3 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
Created attachment 13876
  -- https://bugzilla.wikimedia.org/attachment.cgi?id=13876action=edit
v2

New patch sends the request asynchronously and hides the ticket after success
rather than reloading the page.

Also it loads better.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-11-21 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Andre Klapper aklap...@wikimedia.org changed:

   What|Removed |Added

   Keywords||patch-need-review

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-11-20 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

--- Comment #1 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
Created attachment 13856
  -- https://bugzilla.wikimedia.org/attachment.cgi?id=13856action=edit
one click spam button

JavaScript that adds a button which says SPAM, and implements the
one-click-spam functionality in QueueView.

Note that it looks a bit weird in Firefox (top is cut off), but fine in
Chromium using OSX 10.9.

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-10-09 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Bug 54755 depends on bug 35720, which changed state.

Bug 35720 Summary: Second button for Junk (non-spam) queue
https://bugzilla.wikimedia.org/show_bug.cgi?id=35720

   What|Removed |Added

 Status|NEW |RESOLVED
 Resolution|--- |INVALID

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-10-09 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Ryan (Rjd0060) rjd0060.w...@gmail.com changed:

   What|Removed |Added

 Depends on||35720

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[Bug 54755] Create OTRS patch for 1-click spam disposal

2013-09-30 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=54755

Andre Klapper aklap...@wikimedia.org changed:

   What|Removed |Added

   Priority|Unprioritized   |Normal

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