Re: [Wikitech-l] [EE] IRC web client for Wikipedia help
Thanks for finding that page. I don't know how much that kind of chat system would help our editor numbers but it's worth discussing. Any comments from the Growth and EE teams? Pine On Aug 12, 2014 8:10 PM, "quiddity" wrote: > The pro and cons of web-chat, and some technical options are collated at: > https://www.mediawiki.org/wiki/Live_Chat_System > (especially the 2nd-to-last section, for "Why not IRC?") > IRC makes followup discussion, or time-delayed discussion, too difficult, > if the user doesn't use their identical username, and state their > home-wiki. Also, it shows IPs if users don't obtain a cloak first. > > However, just for informational purposes, here are links for easy > comparison: > https://kiwiirc.com/client/irc.freenode.net/test > http://webchat.freenode.net/?channels=#test > ( the default client uses http://www.qwebirc.org/ ) > > HTH, > Quiddity > > > On Tue, Aug 12, 2014 at 4:45 AM, Pine W wrote: > >> That proposal could be considered in the long term, but right now we have >> plenty of people who seek and get help on IRC, and we can make incremental >> improvements to their experience faster than we can build a new tool from >> scratch. Few newbies fail hard at IRC. The basics are similar to texting >> and private instant messaging software. Let's improve the newbie user >> experience. >> >> Pine >> On Aug 11, 2014 1:48 PM, "Nathan" wrote: >> >>> Newbies are going to fail hard at IRC. Pretty much all of the questions >>> Seb >>> poses for a built-in newbie chat still exist with a built-in Freenode >>> interface, with the addition of a complicated and often difficult (not to >>> mention culturally... unique) environment. Much better to think along the >>> lines of the Teahouse, but live. You can jump into a chat queue, and >>> people >>> who want to help chat with you, and you can close the chat whenever you >>> want, and you can't contact people outside of the queue using chat. >>> ___ >>> Wikitech-l mailing list >>> Wikitech-l@lists.wikimedia.org >>> https://lists.wikimedia.org/mailman/listinfo/wikitech-l >> >> >> ___ >> EE mailing list >> e...@lists.wikimedia.org >> https://lists.wikimedia.org/mailman/listinfo/ee >> >> > > ___ > EE mailing list > e...@lists.wikimedia.org > https://lists.wikimedia.org/mailman/listinfo/ee > > ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
Re: [Wikitech-l] [EE] IRC web client for Wikipedia help
That proposal could be considered in the long term, but right now we have plenty of people who seek and get help on IRC, and we can make incremental improvements to their experience faster than we can build a new tool from scratch. Few newbies fail hard at IRC. The basics are similar to texting and private instant messaging software. Let's improve the newbie user experience. Pine On Aug 11, 2014 1:48 PM, "Nathan" wrote: > Newbies are going to fail hard at IRC. Pretty much all of the questions Seb > poses for a built-in newbie chat still exist with a built-in Freenode > interface, with the addition of a complicated and often difficult (not to > mention culturally... unique) environment. Much better to think along the > lines of the Teahouse, but live. You can jump into a chat queue, and people > who want to help chat with you, and you can close the chat whenever you > want, and you can't contact people outside of the queue using chat. > ___ > Wikitech-l mailing list > Wikitech-l@lists.wikimedia.org > https://lists.wikimedia.org/mailman/listinfo/wikitech-l ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
Re: [Wikitech-l] [EE] IRC web client for Wikipedia help
Newbies are going to fail hard at IRC. Pretty much all of the questions Seb poses for a built-in newbie chat still exist with a built-in Freenode interface, with the addition of a complicated and often difficult (not to mention culturally... unique) environment. Much better to think along the lines of the Teahouse, but live. You can jump into a chat queue, and people who want to help chat with you, and you can close the chat whenever you want, and you can't contact people outside of the queue using chat. ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
Re: [Wikitech-l] [EE] IRC web client for Wikipedia help
Le Mon, 11 Aug 2014 18:55:22 +0100, Matthew Flaschen a écrit: On 08/11/2014 01:17 AM, Pine W wrote: > Would WMF or the volunteer dev community be willing to implement this? If so, is filing a Bugzilla bug the best way to get the wheels of progress to turn? It could potentially be installed on Wikimedia Labs. There are instructions at https://kiwiirc.com/docs/installing . I agree not every new users is going to be comfortable with IRC. However, I also think Kiwi is more user-friendly than Freenode's WebChat. For users who are not comfortable with chat, there are other options, including teahouses (https://en.wikipedia.org/wiki/Wikipedia:Teahouse) help desks (https://en.wikipedia.org/wiki/Wikipedia:Help_desk) and such. Matt Flaschen I once thought about an integrated and simple chat for newbies, with a design similar to the Facebook chat in the bottom right of all pages. The newbie will only see her/his conversation, and a "new users support IRC team" will see all conversations with all newbies, where each newbie would be attributed some nick (username or a random one for IPs). Beyond this idea there are a lot of details to address: web interface for the support team? should be there a log? underlying IRC protocol or an other? legal status of the conversations (offwiki or onwiki)? how to deal with unanswered requests? how to deal with spam? how should it be integrated with Flow? is it possible to build an automatic FAQ with this? or a tool to curate questions and answers? Does such a feature would make sense? ~ Seb35 ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
Re: [Wikitech-l] [EE] IRC web client for Wikipedia help
On 08/11/2014 01:17 AM, Pine W wrote: > Would WMF or the volunteer dev community be willing to implement this? If so, is filing a Bugzilla bug the best way to get the wheels of progress to turn? It could potentially be installed on Wikimedia Labs. There are instructions at https://kiwiirc.com/docs/installing . I agree not every new users is going to be comfortable with IRC. However, I also think Kiwi is more user-friendly than Freenode's WebChat. For users who are not comfortable with chat, there are other options, including teahouses (https://en.wikipedia.org/wiki/Wikipedia:Teahouse) help desks (https://en.wikipedia.org/wiki/Wikipedia:Help_desk) and such. Matt Flaschen ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
