[WISPA] Antenna Performance
I picked up a Teletronics 15-124 19db horizontal antenna for testing and deployed it in place of a Tranzeo 16db Horizontal (TilTek?), using same pigtail and radio. With the clients on this sector, the AP side is the same, but the CPE receive side seems to have suffered with this larger antenna. Nothing was changed other then the antenna, aimed to the exact same degree, tilted the same percentage of vertical tilt, and so forth. I'm thinking the antenna isn't very good, or it's VSWR is too low and I'm getting some power reflected from the antenna. Anybody have experience with this antenna, or these scenarios? I expected this bigger, more expensive antenna to gain all across the board. Regards Michael Baird WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] CO local loop distance calculation tool - use to help price any T1 replacement business
Just thought I would pass along a piece of software I found that lets you input an address and calculate the local loop distance to the CO. If you know what the Telco is charging for local loop, you can better understand the competition's price when you try and sell T1 replacement business. There's no sense leaving money on the table when you don't have to. If the customer is getting a price quote significantly lower than what they have been expecting to pay, they may be hesitant to go with your service for fear that too low a price might mean low quality. http://stuffsoftware.com/ Thank You, Brian Webster WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] CO local loop distance calculation tool - use to help price any T1 replacement business
Whoa! I used to use that thing everyday when I was an install manager at Quest. Forgot all about it. It was a handy item while trying to locate alternate facilities and routes. Was a good program back in the 90's and I would guess it's better now. Good find! -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Brian Webster Sent: Sunday, June 28, 2009 2:06 PM To: WISPA List; memb...@wispa.org; Motorola Canopy List Subject: [WISPA] CO local loop distance calculation tool - use to help price any T1 replacement business Just thought I would pass along a piece of software I found that lets you input an address and calculate the local loop distance to the CO. If you know what the Telco is charging for local loop, you can better understand the competition's price when you try and sell T1 replacement business. There's no sense leaving money on the table when you don't have to. If the customer is getting a price quote significantly lower than what they have been expecting to pay, they may be hesitant to go with your service for fear that too low a price might mean low quality. http://stuffsoftware.com/ Thank You, Brian Webster WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Antenna Recommendations
I'm in need to replace some older Omni antennas, 2.4 and 5.8, to connect to a Mikrotik 600a. Running the R52H cards for both bands with a dish for the 5.8 backhaul.. I'm not in the mood to experiment with the unknown, any recommendations on what is working for you? And what doesn't! Land is flat, rural farmland, small scattering of trees. We're up 70 feet in this location. Thanks! Robert West Just Micro Digital Services Inc. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone have NS2 in stock?
2009/6/26 Charles Wyble char...@thewybles.com: I'm hearing to avoid the ns2 and go with the ps2/5. Less issues. What do folks say? I've been putting some decent load in both a hotspot and point to point configuration configuration. It's worked flawlessly so far. I'm planning to do some pretty serious stress testing on it and see if I can break it. I just logged in to an NS2 (from the wired side) acting as an AP, changed the ACK timeout, it rebooted (of course) it and never came back. *sigh* WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone have NS2 in stock?
Basic issue with the ubnt integrated units is that the firmware is still a bit flakey, altho they are working on it and it's getting better: http://www.ubnt.com/forum/viewtopic.php?t=10438 and there's no internal hardware watchdog to rescue the system after a firmware lockup. It can take months to work out all the bugs in a complex embedded firmware environment, and every time you add a lot of new features, the clock starts over again. Tom S. - Original Message - From: Jeremy Parr jeremyp...@gmail.com To: WISPA General List wireless@wispa.org Sent: Sunday, June 28, 2009 12:26 PM Subject: Re: [WISPA] Anyone have NS2 in stock? 2009/6/26 Charles Wyble char...@thewybles.com: I'm hearing to avoid the ns2 and go with the ps2/5. Less issues. What do folks say? I've been putting some decent load in both a hotspot and point to point configuration configuration. It's worked flawlessly so far. I'm planning to do some pretty serious stress testing on it and see if I can break it. I just logged in to an NS2 (from the wired side) acting as an AP, changed the ACK timeout, it rebooted (of course) it and never came back. *sigh* WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone have NS2 in stock?
Are you using the latest firmware? On Jun 28, 2009, at 3:26 PM, Jeremy Parr wrote: 2009/6/26 Charles Wyble char...@thewybles.com: I'm hearing to avoid the ns2 and go with the ps2/5. Less issues. What do folks say? I've been putting some decent load in both a hotspot and point to point configuration configuration. It's worked flawlessly so far. I'm planning to do some pretty serious stress testing on it and see if I can break it. I just logged in to an NS2 (from the wired side) acting as an AP, changed the ACK timeout, it rebooted (of course) it and never came back. *sigh* WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone have NS2 in stock?
That link is old but your point is still quite valid. Version 3.4 final has been released and it's been working fine for me. It resolved all my issues. Greg On Jun 28, 2009, at 3:56 PM, Tom Sharples wrote: Basic issue with the ubnt integrated units is that the firmware is still a bit flakey, altho they are working on it and it's getting better: http://www.ubnt.com/forum/viewtopic.php?t=10438 and there's no internal hardware watchdog to rescue the system after a firmware lockup. It can take months to work out all the bugs in a complex embedded firmware environment, and every time you add a lot of new features, the clock starts over again. Tom S. - Original Message - From: Jeremy Parr jeremyp...@gmail.com To: WISPA General List wireless@wispa.org Sent: Sunday, June 28, 2009 12:26 PM Subject: Re: [WISPA] Anyone have NS2 in stock? 2009/6/26 Charles Wyble char...@thewybles.com: I'm hearing to avoid the ns2 and go with the ps2/5. Less issues. What do folks say? I've been putting some decent load in both a hotspot and point to point configuration configuration. It's worked flawlessly so far. I'm planning to do some pretty serious stress testing on it and see if I can break it. I just logged in to an NS2 (from the wired side) acting as an AP, changed the ACK timeout, it rebooted (of course) it and never came back. *sigh* WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone have NS2 in stock?
It has been running flawlessly for me, for a few months straight. With the 2.2 firmware. I upgraded to the latest stock fw last night, then reflashed with openwrt. Tom Sharples wrote: Basic issue with the ubnt integrated units is that the firmware is still a bit flakey, altho they are working on it and it's getting better: http://www.ubnt.com/forum/viewtopic.php?t=10438 and there's no internal hardware watchdog to rescue the system after a firmware lockup. It can take months to work out all the bugs in a complex embedded firmware environment, and every time you add a lot of new features, the clock starts over again. Tom S. - Original Message - From: Jeremy Parr jeremyp...@gmail.com To: WISPA General List wireless@wispa.org Sent: Sunday, June 28, 2009 12:26 PM Subject: Re: [WISPA] Anyone have NS2 in stock? 2009/6/26 Charles Wyble char...@thewybles.com: I'm hearing to avoid the ns2 and go with the ps2/5. Less issues. What do folks say? I've been putting some decent load in both a hotspot and point to point configuration configuration. It's worked flawlessly so far. I'm planning to do some pretty serious stress testing on it and see if I can break it. I just logged in to an NS2 (from the wired side) acting as an AP, changed the ACK timeout, it rebooted (of course) it and never came back. *sigh* WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Antenna Performance
First thing that comes to my mind reading your post is that you installed a higher gain antenna which means your vertical beam is going to be narrower (sometimes higher gain is not always better). Being that you installed the antenna with the same down tilt angle your missing the mark because you have a narrower vertical beam. As for the VSWR nothing really considered too low. If your VSWR is higher then 1.5:1 then you have a problem for sure. Personally never used or tested TT's 15-124 antenna but have sold a few of them with no complaints on it as far as I know. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Michael Baird Sent: Sunday, June 28, 2009 8:33 AM To: WISPA General List Subject: [WISPA] Antenna Performance I picked up a Teletronics 15-124 19db horizontal antenna for testing and deployed it in place of a Tranzeo 16db Horizontal (TilTek?), using same pigtail and radio. With the clients on this sector, the AP side is the same, but the CPE receive side seems to have suffered with this larger antenna. Nothing was changed other then the antenna, aimed to the exact same degree, tilted the same percentage of vertical tilt, and so forth. I'm thinking the antenna isn't very good, or it's VSWR is too low and I'm getting some power reflected from the antenna. Anybody have experience with this antenna, or these scenarios? I expected this bigger, more expensive antenna to gain all across the board. Regards Michael Baird WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Antenna Performance
Not ,the same downtilt angle, same percentage as the old one. The previous antenna was a Tranzeo 16db w/6 degree vertical, the Teletronics 19db has a 8 degree vertical actually larger VB then the 16db at 6. They are both at .3 degrees downtilt. The only reason I mention the VSWR is because the teletronics VSWR is 1.1:4, vs 1.5 on the Tranzeo. The Teletronics is down about 6db on the CPE side for all the clients on the test sector, on the AP side it's the same. I tested multiple tilt's as well, between 0-1 degree was the best on the CPE side. Regards Michael Baird First thing that comes to my mind reading your post is that you installed a higher gain antenna which means your vertical beam is going to be narrower (sometimes higher gain is not always better). Being that you installed the antenna with the same down tilt angle your missing the mark because you have a narrower vertical beam. As for the VSWR nothing really considered too low. If your VSWR is higher then 1.5:1 then you have a problem for sure. Personally never used or tested TT's 15-124 antenna but have sold a few of them with no complaints on it as far as I know. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Michael Baird Sent: Sunday, June 28, 2009 8:33 AM To: WISPA General List Subject: [WISPA] Antenna Performance I picked up a Teletronics 15-124 19db horizontal antenna for testing and deployed it in place of a Tranzeo 16db Horizontal (TilTek?), using same pigtail and radio. With the clients on this sector, the AP side is the same, but the CPE receive side seems to have suffered with this larger antenna. Nothing was changed other then the antenna, aimed to the exact same degree, tilted the same percentage of vertical tilt, and so forth. I'm thinking the antenna isn't very good, or it's VSWR is too low and I'm getting some power reflected from the antenna. Anybody have experience with this antenna, or these scenarios? I expected this bigger, more expensive antenna to gain all across the board. Regards Michael Baird WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT, pesky email stuff
I've heard this type arguement for years, and I don;t thinl people really get what its all really about In the ISP business there are two type of providers 1) Ones that take responsibilty and go beyond the call of duty to help their customers. That is called customers servic, support, and value add.. 2) Then there are ones who deny responsibility or defer responsibilty to someone else. That is called a , commodity provider. Whether or not an ISP chooses to host Email or outsource Emal, either way it has absolutely no bearing on whether an ISP is Type 1 or 2 provider. In other words, even if you host Email, you don't have to take Grandma's calls. You can point her to a self help fax, online help, to the paid support division, otr simply ignore her until she goes away, IF you don;t want to take the calls And if you outsource Email, you still ahve the option to accept Granda's call. Just because she now uses yahoo or google, doesn;t mean you can;t help her. And I guarantee is you do help her once, the next time she needs help, she is goign to call you for more help, instead of yahoo or google. The fact is, subscribers call the people for help, that they feel will most likely help them, they don;t stop for a second to question who is responisble for supporting them. There are two answers for this 1) You can use that call to your advantage. or 2) you can turn it away, so that you are no longer the one that she trusts to call first. I have a slew of resellers. I'm responisble for supporting the services that we offer to the customer's of our resellers, if I'm asked. But I'm not usually the one they ask, because they trust the reseller. Thats why they ordered from the reseller in the first place. If you want to outsource, fine. If you want to manage internally fine. There are cost, time, and feature justifications for that decission. I don't know about you, but I want my customers calling me. Some of my customers choose Gmail an Hotmail, and I'm fine with that. But I stil;l help them with theior Email problems, and it takes me twice as long to help them, than it does for me to help my custoemrs that use our own Email system. What I've challenged myself with is I need to do a better job using their call to my advantage. Every time they call, its an opportunity to 1) verify their billing is current, and collect payment if overdue. 2) To ask them if they have been happy with service, and if they ahve any feedback. 3) To upsell them an additional add-on service. What I'm learning is some people aren't looking for it to be free. They just want it better. Interestingly, I can;t remember one customer that has cancelled because our service was to expensive. If it was to expensive they never would ahve ordered it in the first place. If they like our service and it is to expensive, they call me to try and negotiate better terms so that they can keep our service that they love. I'm finding that there are people that complain about speed and paying $49/mon, but gladly would ahve been paying $69 for upgraded service, but never knew the plan existed. Or gladly would have paid an extra $50 for a better SPAM system. I can give an example of a business sub that was complaining that our $150 broadband plan was to expensive, and I asked who they used for Email. I learned they pay $250 per month for Outsourced Exchange Email hosting. Thats right they wee rwilling to pay twice the cost of our broadband, just for Email, even when we offered free Email. And our Email service is pretty darn good. My point is Email was a pain point, they saw the value in paying for a solution that was supported at a higher priority. I can give another example, of a customer that left us, because they were closing an office, and ordered a competitor's cheaper service at the other office, because they had to cut back financially. (Duh, they just closed anb office). BUT, they asked how much it would cost to keep our Email service. I told them, we only provide Email for our customers, because Email support cost us more than providing broadband does. So I made a special deal with him, and he agreed to pay $50/mon to keep our Email. (half his previous BRoadband fee). I started thinking, maybe I should get into the Email business, and give broadband away for Free as a Promo :-) Just kidding. Anyway, my point is,.providers are throwing away an opportunity, when they dont take advantage of the opportunity to solve their customer's pain points. Rant done. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Robert West robert.w...@just-micro.com To: 'WISPA General List' wireless@wispa.org Sent: Friday, June 26, 2009 6:58 PM Subject: Re: [WISPA] OT, pesky email stuff Email? We don't need no stinkin' email! We gave up email hosting. We were sending invoices via email and lots of the customers were never
Re: [WISPA] OT, pesky email stuff
We still help all of our customers when their calls no matter who they use for email for whatever. My point was that since we stopped hosting email, out trouble tickets went way down because now that they mostly use the web based mail, the problem being with their home PC pretty much goes away. We never ignore them and for example, we have one customer who has had issues with his MSN mail for so many years I can recite his username and password forward and backwards! When it comes to mail, now we usually only have to log into their yahoo and help them set up their junk filters and the like. Heck, we even have to deal with their manufacturers warranties because they can't understand the customer service people. We never, ever turn anyone away. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Sunday, June 28, 2009 5:47 PM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff I've heard this type arguement for years, and I don;t thinl people really get what its all really about In the ISP business there are two type of providers 1) Ones that take responsibilty and go beyond the call of duty to help their customers. That is called customers servic, support, and value add.. 2) Then there are ones who deny responsibility or defer responsibilty to someone else. That is called a , commodity provider. Whether or not an ISP chooses to host Email or outsource Emal, either way it has absolutely no bearing on whether an ISP is Type 1 or 2 provider. In other words, even if you host Email, you don't have to take Grandma's calls. You can point her to a self help fax, online help, to the paid support division, otr simply ignore her until she goes away, IF you don;t want to take the calls And if you outsource Email, you still ahve the option to accept Granda's call. Just because she now uses yahoo or google, doesn;t mean you can;t help her. And I guarantee is you do help her once, the next time she needs help, she is goign to call you for more help, instead of yahoo or google. The fact is, subscribers call the people for help, that they feel will most likely help them, they don;t stop for a second to question who is responisble for supporting them. There are two answers for this 1) You can use that call to your advantage. or 2) you can turn it away, so that you are no longer the one that she trusts to call first. I have a slew of resellers. I'm responisble for supporting the services that we offer to the customer's of our resellers, if I'm asked. But I'm not usually the one they ask, because they trust the reseller. Thats why they ordered from the reseller in the first place. If you want to outsource, fine. If you want to manage internally fine. There are cost, time, and feature justifications for that decission. I don't know about you, but I want my customers calling me. Some of my customers choose Gmail an Hotmail, and I'm fine with that. But I stil;l help them with theior Email problems, and it takes me twice as long to help them, than it does for me to help my custoemrs that use our own Email system. What I've challenged myself with is I need to do a better job using their call to my advantage. Every time they call, its an opportunity to 1) verify their billing is current, and collect payment if overdue. 2) To ask them if they have been happy with service, and if they ahve any feedback. 3) To upsell them an additional add-on service. What I'm learning is some people aren't looking for it to be free. They just want it better. Interestingly, I can;t remember one customer that has cancelled because our service was to expensive. If it was to expensive they never would ahve ordered it in the first place. If they like our service and it is to expensive, they call me to try and negotiate better terms so that they can keep our service that they love. I'm finding that there are people that complain about speed and paying $49/mon, but gladly would ahve been paying $69 for upgraded service, but never knew the plan existed. Or gladly would have paid an extra $50 for a better SPAM system. I can give an example of a business sub that was complaining that our $150 broadband plan was to expensive, and I asked who they used for Email. I learned they pay $250 per month for Outsourced Exchange Email hosting. Thats right they wee rwilling to pay twice the cost of our broadband, just for Email, even when we offered free Email. And our Email service is pretty darn good. My point is Email was a pain point, they saw the value in paying for a solution that was supported at a higher priority. I can give another example, of a customer that left us, because they were closing an office, and ordered a competitor's cheaper service at the other office, because they had to cut back financially. (Duh, they just closed anb office). BUT, they asked how much it would cost to keep
Re: [WISPA] OT, pesky email stuff
We have been using policyd for a while in conjunction with redirecting all outbound port 25 traffic to our smtp server. Works great. David -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jon Auer Sent: Friday, June 26, 2009 9:48 AM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff We are moving to Postfix with PolicyD (http://www.policyd.org) to solve this exact problem. PolicyD lets you limit the total number of emails sent per user per day. No reason a normal home user should be sending 1000 messages per day and this will let us limit it. There may be a plugin for Courier that does the same thing. There is still the issue of people flagging the jokes between friends and church newsletters as spam instead of deleting... Some larger mail shops run all their outbound email through a spam filter to stop outbound stuff. If the spam is coming from a botnet there is a chance the spam signature is already in the spam filter database. I know some people use SpamAssassian for this. On Fri, Jun 26, 2009 at 10:33 AM, Marlon K. Schafero...@odessaoffice.com wrote: Hi All, What are you guys doing for email these days? �I LOVE my setup for it's reliability, ease of use etc. Hacked customer accounts and virus's are killing me though. �We don't catch things until 100,000s of messages go out and we get black listed. �This has now happened 3 or 4 times in the last couple of years. My server admins aren't coming up with a solution to this other than to limit cc's to 25 per message. �We did that once before and my phone rang off the hook because people can't send jokes to their friends. The other thing that makes it hard is that the log files that I get (up to 40 megs per day!) don't list the authenticated sender, only the reply address. �So I see tens of thousands of messages from a user that's not even mine (faked info). �sigh We use Courier MTA. My thought is to set the server to allow a max of 1000 messages per day per user. �And to somehow make the log file ONLY send me the number of messages received per a user, and the number sent, user name and ip addy of all those sending. �Twice now I've asked about that idea and gotten no response from the server admins. Suggestions? laters, marlon - --- WISPA Wants You! Join today! http://signup.wispa.org/ - --- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ --- - WISPA Wants You! Join today! http://signup.wispa.org/ --- - WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT, pesky email stuff
Rob, That makes sense to me. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Robert West robert.w...@just-micro.com To: 'WISPA General List' wireless@wispa.org Sent: Sunday, June 28, 2009 5:59 PM Subject: Re: [WISPA] OT, pesky email stuff We still help all of our customers when their calls no matter who they use for email for whatever. My point was that since we stopped hosting email, out trouble tickets went way down because now that they mostly use the web based mail, the problem being with their home PC pretty much goes away. We never ignore them and for example, we have one customer who has had issues with his MSN mail for so many years I can recite his username and password forward and backwards! When it comes to mail, now we usually only have to log into their yahoo and help them set up their junk filters and the like. Heck, we even have to deal with their manufacturers warranties because they can't understand the customer service people. We never, ever turn anyone away. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Sunday, June 28, 2009 5:47 PM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff I've heard this type arguement for years, and I don;t thinl people really get what its all really about In the ISP business there are two type of providers 1) Ones that take responsibilty and go beyond the call of duty to help their customers. That is called customers servic, support, and value add.. 2) Then there are ones who deny responsibility or defer responsibilty to someone else. That is called a , commodity provider. Whether or not an ISP chooses to host Email or outsource Emal, either way it has absolutely no bearing on whether an ISP is Type 1 or 2 provider. In other words, even if you host Email, you don't have to take Grandma's calls. You can point her to a self help fax, online help, to the paid support division, otr simply ignore her until she goes away, IF you don;t want to take the calls And if you outsource Email, you still ahve the option to accept Granda's call. Just because she now uses yahoo or google, doesn;t mean you can;t help her. And I guarantee is you do help her once, the next time she needs help, she is goign to call you for more help, instead of yahoo or google. The fact is, subscribers call the people for help, that they feel will most likely help them, they don;t stop for a second to question who is responisble for supporting them. There are two answers for this 1) You can use that call to your advantage. or 2) you can turn it away, so that you are no longer the one that she trusts to call first. I have a slew of resellers. I'm responisble for supporting the services that we offer to the customer's of our resellers, if I'm asked. But I'm not usually the one they ask, because they trust the reseller. Thats why they ordered from the reseller in the first place. If you want to outsource, fine. If you want to manage internally fine. There are cost, time, and feature justifications for that decission. I don't know about you, but I want my customers calling me. Some of my customers choose Gmail an Hotmail, and I'm fine with that. But I stil;l help them with theior Email problems, and it takes me twice as long to help them, than it does for me to help my custoemrs that use our own Email system. What I've challenged myself with is I need to do a better job using their call to my advantage. Every time they call, its an opportunity to 1) verify their billing is current, and collect payment if overdue. 2) To ask them if they have been happy with service, and if they ahve any feedback. 3) To upsell them an additional add-on service. What I'm learning is some people aren't looking for it to be free. They just want it better. Interestingly, I can;t remember one customer that has cancelled because our service was to expensive. If it was to expensive they never would ahve ordered it in the first place. If they like our service and it is to expensive, they call me to try and negotiate better terms so that they can keep our service that they love. I'm finding that there are people that complain about speed and paying $49/mon, but gladly would ahve been paying $69 for upgraded service, but never knew the plan existed. Or gladly would have paid an extra $50 for a better SPAM system. I can give an example of a business sub that was complaining that our $150 broadband plan was to expensive, and I asked who they used for Email. I learned they pay $250 per month for Outsourced Exchange Email hosting. Thats right they wee rwilling to pay twice the cost of our broadband, just for Email, even when we offered free Email. And our Email service is pretty darn good. My point is Email was a pain
Re: [WISPA] OT, pesky email stuff
redirecting all outbound port 25 traffic to our smtp server Doesn't that create a lot of extra work for you, or problems for your clients? For example, when they use their office server mail from home, or an Internet born Email service such as from their Web site provider (usually with smtp auth), and your SMTP server not listed as an approved sending server in their SPF records? You usually dont want to be be a SPF approved sender for a domain owned by a high valoume web provder. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: David ad...@speedyquick.net To: 'WISPA General List' wireless@wispa.org Sent: Sunday, June 28, 2009 7:01 PM Subject: Re: [WISPA] OT, pesky email stuff We have been using policyd for a while in conjunction with redirecting all outbound port 25 traffic to our smtp server. Works great. David -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jon Auer Sent: Friday, June 26, 2009 9:48 AM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff We are moving to Postfix with PolicyD (http://www.policyd.org) to solve this exact problem. PolicyD lets you limit the total number of emails sent per user per day. No reason a normal home user should be sending 1000 messages per day and this will let us limit it. There may be a plugin for Courier that does the same thing. There is still the issue of people flagging the jokes between friends and church newsletters as spam instead of deleting... Some larger mail shops run all their outbound email through a spam filter to stop outbound stuff. If the spam is coming from a botnet there is a chance the spam signature is already in the spam filter database. I know some people use SpamAssassian for this. On Fri, Jun 26, 2009 at 10:33 AM, Marlon K. Schafero...@odessaoffice.com wrote: Hi All, What are you guys doing for email these days? �I LOVE my setup for it's reliability, ease of use etc. Hacked customer accounts and virus's are killing me though. �We don't catch things until 100,000s of messages go out and we get black listed. �This has now happened 3 or 4 times in the last couple of years. My server admins aren't coming up with a solution to this other than to limit cc's to 25 per message. �We did that once before and my phone rang off the hook because people can't send jokes to their friends. The other thing that makes it hard is that the log files that I get (up to 40 megs per day!) don't list the authenticated sender, only the reply address. �So I see tens of thousands of messages from a user that's not even mine (faked info). �sigh We use Courier MTA. My thought is to set the server to allow a max of 1000 messages per day per user. �And to somehow make the log file ONLY send me the number of messages received per a user, and the number sent, user name and ip addy of all those sending. �Twice now I've asked about that idea and gotten no response from the server admins. Suggestions? laters, marlon - --- WISPA Wants You! Join today! http://signup.wispa.org/ - --- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ --- - WISPA Wants You! Join today! http://signup.wispa.org/ --- - WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Antenna Recommendations
How far do you need to go? -RickG On Sun, Jun 28, 2009 at 2:24 PM, Robert Westrobert.w...@just-micro.com wrote: I'm in need to replace some older Omni antennas, 2.4 and 5.8, to connect to a Mikrotik 600a. Running the R52H cards for both bands with a dish for the 5.8 backhaul.. I'm not in the mood to experiment with the unknown, any recommendations on what is working for you? And what doesn't! Land is flat, rural farmland, small scattering of trees. We're up 70 feet in this location. Thanks! Robert West Just Micro Digital Services Inc. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] OT, pesky email stuff
We have only had a couple of customers with problems with this and have excluded them from the rule. On the other side we have stopped many customers virus infected computers from doing much damage and as a result our smtp server never gets black listed anymore. The amount of time we spend on email server administration (specifically the issues relating to outgoing spam) is a small fraction of what it used to be before policyd. David -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Sunday, June 28, 2009 5:45 PM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff redirecting all outbound port 25 traffic to our smtp server Doesn't that create a lot of extra work for you, or problems for your clients? For example, when they use their office server mail from home, or an Internet born Email service such as from their Web site provider (usually with smtp auth), and your SMTP server not listed as an approved sending server in their SPF records? You usually dont want to be be a SPF approved sender for a domain owned by a high valoume web provder. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: David ad...@speedyquick.net To: 'WISPA General List' wireless@wispa.org Sent: Sunday, June 28, 2009 7:01 PM Subject: Re: [WISPA] OT, pesky email stuff We have been using policyd for a while in conjunction with redirecting all outbound port 25 traffic to our smtp server. Works great. David -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Jon Auer Sent: Friday, June 26, 2009 9:48 AM To: WISPA General List Subject: Re: [WISPA] OT, pesky email stuff We are moving to Postfix with PolicyD (http://www.policyd.org) to solve this exact problem. PolicyD lets you limit the total number of emails sent per user per day. No reason a normal home user should be sending 1000 messages per day and this will let us limit it. There may be a plugin for Courier that does the same thing. There is still the issue of people flagging the jokes between friends and church newsletters as spam instead of deleting... Some larger mail shops run all their outbound email through a spam filter to stop outbound stuff. If the spam is coming from a botnet there is a chance the spam signature is already in the spam filter database. I know some people use SpamAssassian for this. On Fri, Jun 26, 2009 at 10:33 AM, Marlon K. Schafero...@odessaoffice.com wrote: Hi All, What are you guys doing for email these days? ?I LOVE my setup for it's reliability, ease of use etc. Hacked customer accounts and virus's are killing me though. ?We don't catch things until 100,000s of messages go out and we get black listed. ?This has now happened 3 or 4 times in the last couple of years. My server admins aren't coming up with a solution to this other than to limit cc's to 25 per message. ?We did that once before and my phone rang off the hook because people can't send jokes to their friends. The other thing that makes it hard is that the log files that I get (up to 40 megs per day!) don't list the authenticated sender, only the reply address. ?So I see tens of thousands of messages from a user that's not even mine (faked info). ?sigh We use Courier MTA. My thought is to set the server to allow a max of 1000 messages per day per user. ?And to somehow make the log file ONLY send me the number of messages received per a user, and the number sent, user name and ip addy of all those sending. ?Twice now I've asked about that idea and gotten no response from the server admins. Suggestions? laters, marlon -- --- --- WISPA Wants You! Join today! http://signup.wispa.org/ -- --- --- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ --- - WISPA Wants You! Join today! http://signup.wispa.org/ --- - WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ - --- WISPA Wants You! Join today! http://signup.wispa.org/
