Re: [WISPA] Resends of TowerCoverage Website Submissions

[James Wilson]

Can't wait, thanks in advance!
On Jul 11, 2016 2:55 PM, "Jim Patient"  wrote:

> I have one of the programmers working on this.  We are going to build
> templates that are customizable for your websites.  You will be able to
> download them free.  You will have a number of different options to choose
> from.  The templates will need to be loaded on your webserver and use the
> API system to push the data into towercoverage.com.
>
>
>
> I don’t have an ETA for completion just yet.  There is a lot of
> programming work to do to integrate this with your multimap.  Hopefully a
> week or 2 to get one to test with.
>
>
>
> Jim
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
> Behalf Of *James Wilson
> *Sent:* Wednesday, June 29, 2016 11:54 AM
> *To:* WISPA General List 
> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions
>
>
>
> I don't have all of the answers, but there are people that do web
> page design to make it more intuitive.  Here are some examples:
>
>
> http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938
>
> http://www.designforfounders.com/web-app-ux/
>
> I don't know how to do this, but there are consultants that do.  The
> functionality of TowerCoverage is there, but the user interface is lacking.
>
> You can complain about people not reading directions or you can make its
> easier to read the directions - or make the flow so that they don't even
> need to read the directions.  The best sites guide people along with
> different pages for different steps - don't put too much information on
> each page.
>
> We spend an inordinate amount of time with people that just don't 'get'
> what the EUS form wants them to do.  We find that they don't why they need
> to move the pin to their location or have no idea what Captcha is.
>
> We could spend the money to have someone write (and maintain) a page to
> work with the API, but that's what we pay TowerCoverage for.
>
> The back end is there, now it just needs a better user interface.  Often
> the people writing web site backends are not the same people writing the
> front end, it's a whole different way of thinking.
>
> We give you the ability to edit the text in the landing page they get to
> explain what happens next.  You can also edit the text on the title of the
> iframe.  If you’re using the API and have your own form then obviously you
> can explain how it works there.  Not much we can do about users that don’t
> read the instructions and message text before just hitting back and
> resubmitting.
>
>
>
> We’re open to suggestions on better ways to do things.
>
>
>
> Jim
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
> Behalf Of *James Wilson
> *Sent:* Wednesday, June 29, 2016 10:00 AM
> *To:* WISPA General List 
> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions
>
>
>
> Could be the prospective customer is expecting an instant reply about
> service availability and fills out the form and retries.
>
> I've watched people fill out the form.  It's unintuitive and confuses a
> lot of people.
>
> On Jun 29, 2016 10:50 AM, "Jim Patient"  wrote:
>
> Take a look at your EUS data.  Lanich hit submit 3 times about 30 seconds
> apart.   Did you get multiple emails for Cutlip EUS? Cutlip has a single
> submission.
>
>
>
> When a customer goes back to submit again they would need to re-captia so
> it’s not like they can just click and click again.
>
>
>
> Jim
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
> Behalf Of *Josh Luthman
> *Sent:* Tuesday, June 28, 2016 9:05 PM
> *To:* WISPA General List 
> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions
>
>
>
> Here's my example:
>
> http://imgur.com/PyRgVoh
>
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <
> ada...@amarillowireless.net> wrote:
>
> We've never seen that.
>
> On Jun 28, 2016 8:59 PM, "Josh Luthman" 
> wrote:
>
> Is anyone else getting duplicates or triplicates of the email
> notifications?  It seems to come and go.  I really doubt customers are
> clicking it fast and it seems to come and go.  There is only one API push
> which I believe confirms customers are only clicking it once.
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
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> Wireless mailing list
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>
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>
>
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>
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> 

Re: [WISPA] Resends of TowerCoverage Website Submissions

[Jim Patient]

I have one of the programmers working on this.  We are going to build templates 
that are customizable for your websites.  You will be able to download them 
free.  You will have a number of different options to choose from.  The 
templates will need to be loaded on your webserver and use the API system to 
push the data into towercoverage.com.

I don’t have an ETA for completion just yet.  There is a lot of programming 
work to do to integrate this with your multimap.  Hopefully a week or 2 to get 
one to test with.

Jim

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of James Wilson
Sent: Wednesday, June 29, 2016 11:54 AM
To: WISPA General List 
Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions


I don't have all of the answers, but there are people that do web page design 
to make it more intuitive.  Here are some examples:

http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938

http://www.designforfounders.com/web-app-ux/

I don't know how to do this, but there are consultants that do.  The 
functionality of TowerCoverage is there, but the user interface is lacking.

You can complain about people not reading directions or you can make its easier 
to read the directions - or make the flow so that they don't even need to read 
the directions.  The best sites guide people along with different pages for 
different steps - don't put too much information on each page.

We spend an inordinate amount of time with people that just don't 'get' what 
the EUS form wants them to do.  We find that they don't why they need to move 
the pin to their location or have no idea what Captcha is.

We could spend the money to have someone write (and maintain) a page to work 
with the API, but that's what we pay TowerCoverage for.

The back end is there, now it just needs a better user interface.  Often the 
people writing web site backends are not the same people writing the front end, 
it's a whole different way of thinking.
We give you the ability to edit the text in the landing page they get to 
explain what happens next.  You can also edit the text on the title of the 
iframe.  If you’re using the API and have your own form then obviously you can 
explain how it works there.  Not much we can do about users that don’t read the 
instructions and message text before just hitting back and resubmitting.

We’re open to suggestions on better ways to do things.

Jim

From: wireless-boun...@wispa.org 
[mailto:wireless-boun...@wispa.org] On 
Behalf Of James Wilson
Sent: Wednesday, June 29, 2016 10:00 AM
To: WISPA General List >
Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions


Could be the prospective customer is expecting an instant reply about service 
availability and fills out the form and retries.

I've watched people fill out the form.  It's unintuitive and confuses a lot of 
people.
On Jun 29, 2016 10:50 AM, "Jim Patient" 
> wrote:
Take a look at your EUS data.  Lanich hit submit 3 times about 30 seconds 
apart.   Did you get multiple emails for Cutlip EUS? Cutlip has a single 
submission.

When a customer goes back to submit again they would need to re-captia so it’s 
not like they can just click and click again.

Jim

From: wireless-boun...@wispa.org 
[mailto:wireless-boun...@wispa.org] On 
Behalf Of Josh Luthman
Sent: Tuesday, June 28, 2016 9:05 PM
To: WISPA General List >
Subject: Re: [WISPA] Resends of TowerCoverage Website Submissions

Here's my example:
http://imgur.com/PyRgVoh


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter 
> wrote:

We've never seen that.
On Jun 28, 2016 8:59 PM, "Josh Luthman" 
> wrote:
Is anyone else getting duplicates or triplicates of the email notifications?  
It seems to come and go.  I really doubt customers are clicking it fast and it 
seems to come and go.  There is only one API push which I believe confirms 
customers are only clicking it once.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

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