Re: [WISPA] Ticketing software
Zendesk.com. Feature rich. Stable. Easy to use. Mobile apps. Cost effective. On Aug 16, 2014 9:00 AM, Brian Wilson br...@wildsong.biz wrote: What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
Heith et al.,
There are a couple of economic questions that you need to answer first:
1. *Is there a customer device expense to your business? i.e. did you
send / install a device for the client that allows them to use your service
that the client doesn't pay for or pays monthly?*
1. If the answer to the first question is 'yes'. You should require a
minimum monthly spend to recoup your initial investment. The customer
premise devices are generally inexpensive and have a lifetime of 2 - 4
years. So assume a $250 device over a 4 year amortization you need to
collect, at a minimum, $5.20/month ($250 divided by 48 months). That
doesn't include carrying costs that you should recoup as well (deployed
capital should return more than 0%).
2. *Is there an expense to keeping that client active on your service
even if they aren't paying you any money?*
1. If the answer to the second question is 'yes'. You need to determine
how much the opportunity cost is to have capacity reserved on
your network.
For most this is a capacity management question. Most people will
oversubscribe their network to squeeze every last penny out of their
investment -- not necessarily a bad thing provided you maintain quality
during peak times. This varies for operators -- but you should asses at
least some value to having an on-demand connection available.
Once you determine your base expense for supporting a client -- how much
does it cost you just to have the client connected to your network, you
need to determine whether your clients are okay with paying full boat for
their internet connection even when they're not there? Or, are they
sensitive to spending money on a service that they do not deem critical and
as a result do not want the year long carrying expense?
Next consider local competition. Are there any other internet providers in
the area that have an offer to accommodate seasonal subscribers? If
there's something present, you may need to follow suit in order to remain
competitive. The best scenario is limited competition that allows you to
chart your own path.
My preference would be to create a 'low usage' tier. Throttle up and down
connectivity to force an upgrade to a more premium tier when the seasonal
clients are present -- but still collect a monthly service fee when they
are not. May seasonal guests have cameras, thermostats and other sensors
that require internet connectivity. That should be part of the sales pitch
when discussing disconnect vs. lower tier.
I suspect most seasonal clients would tolerate a $10 - $15/month internet
expense. And when they're present, ratchet that up to $50 - $80/month.
The idea is that when the seasonal client has upgraded you're making a lot
of margin to offset the loss of margin during the off-season -- the net
result is superior blended margins over a 12 months period.
Todd
--
*{ *name : *Todd Mitchell*,
company : Mobile Conduct Inc.,
title: Founder,
phone: +1.646.484.8080,
location : Houston, TX,
timezone : [GMT -6, Central US],
web : [mobileconduct.com]*}*
On Tue, May 6, 2014 at 3:03 PM, wi...@mncomm.com wrote:
I am starting to get hit by part time users going to their fishing
house on the weekends. I also have customers that were on seasonal plans
where their internet was shut down while they were gone, however they
needed an active connection for remote access to thermostats and cameras.
So what’s an average price for selling usage based service? We currently
do not offer it now, but I may want to try it out on these instances
thanks
heith
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--
*{ *name : *Todd Mitchell*,
company : Mobile Conduct,
title: Founder,
office : +1.281.404.7393,
mobile : +1.646.484.8080,
location : Houston, TX,
timezone : [GMT -6, Central US],
web : mobileconduct.com,
twitter : [@toddmitchell http://www.twitter.com/toddmitchell,
@mobileconduct https://twitter.com/mobileconduct],
facebook : [toddmitchell https://www.facebook.com/toddmitchell*,*
mobileconduct https://www.facebook.com/mobileconduct] *}*
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Re: [WISPA] Redirect clients
The term for this is 'Captive Portal'. You regularly see this where
internet access is paid for on-demand for a period of time (airport, hotel,
airplane, etc.). Most commercial ISP billing systems have this
functionality built in today. It is either done by intercepting HTTP or
DNS requests. Wikipedia has a relatively complete list of software options
if you don't have an in-house option today (check with your vendor):
http://en.wikipedia.org/wiki/Captive_portal#Software_captive_portals
Todd
--
*{ *name : *Todd Mitchell*,
company : Mobile Conduct Inc.,
title: Founder,
phone: +1.646.484.8080,
location : Houston, TX,
timezone : [GMT -6, Central US],
web : [mobileconduct.com]*}*
On Wed, May 14, 2014 at 3:23 PM, ~NGL~ n...@ngl.net wrote:
How can I redirect slow pay clients to a Pay your bill web site.
Is there a inexpensive way to do this?
What do you suggest?
Thanx
NGL
If you can read this Thank A Teacher.
And if it's in English Thank A Soldier!
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--
*{ *name : *Todd Mitchell*,
company : Mobile Conduct,
title: Founder,
office : +1.281.404.7393,
mobile : +1.646.484.8080,
location : Houston, TX,
timezone : [GMT -6, Central US],
web : mobileconduct.com,
twitter : [@toddmitchell http://www.twitter.com/toddmitchell,
@mobileconduct https://twitter.com/mobileconduct],
facebook : [toddmitchell https://www.facebook.com/toddmitchell*,*
mobileconduct https://www.facebook.com/mobileconduct] *}*
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Re: [WISPA] Outsourced Server and mail hosting
http://www.google.com/intx/en/enterprise/apps/business/landing/partners/resellers/ On Mar 4, 2014 7:34 PM, Tim Kerns t...@cv-access.com wrote: When I try to access it, I get redirected to Ikano and mail is not one of their listed products... can someone clarify, please... Thanks *From:* Sean Heskett af...@zirkel.us *Sent:* Tuesday, March 04, 2014 5:10 PM *To:* WISPA General List wireless@wispa.org *Subject:* Re: [WISPA] Outsourced Server and mail hosting we started when it was in early beta so we are grandfathered into a free account. as josh pointed out there is an ISP edition for .35 a user...very much worth it! -sean On Tue, Mar 4, 2014 at 4:01 PM, Josh Bowsher jbows...@midwaynet.netwrote: Cost per domain or mailbox? I have several domains. Regards, Joshua S. Bowsher Director of Internet Services Midwaynet.net Midway Electronics NWIIS a division of MidwayNet, LLC 1250 N McKinley Ave Rensselaer, IN 47978 Office 219-866-7946 ext: 212 Cell 219-863-0678 www.midwaynet.net jbows...@midwaynet.net This e-mail, including all attachments may contain CONFIDENTIAL information and is meant solely for the intended recipient. It contains controlled, privileged, or proprietary information that is protected under applicable law and shall not be disclosed to any unauthorized third party. If you are not the intended recipient, you are hereby notified that any unauthorized review, action, disclosure, distribution, or reproduction of any information contained in this e-mail and any attachments is strictly PROHIBITED. If you received this e-mail in error, please reply to the sender immediately, and delete all copies of this e-mail and attachments without disclosing the contents. Any views or opinions expressed are solely those of the author and do not necessarily represent the exact position of MidwayNet, LLC, Midway Electronics, or NWIIS a division of MidwayNet. *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Sean Heskett *Sent:* Tuesday, March 04, 2014 5:01 PM *To:* WISPA General List *Subject:* Re: [WISPA] Outsourced Server and mail hosting google apps for your domain. easy peasy..never looked back after switching 8 or 9 years ago :-) -sean On Tue, Mar 4, 2014 at 3:49 PM, Josh Bowsher jbows...@midwaynet.net wrote: Who is everyone using for outsourced server hosting/management (Windows or Linux Servers running SQL, Radius, Billing software) and hosted mail service? All input is appreciated. Regards, Joshua S. Bowsher Director of Internet Services Midwaynet.net Midway Electronics NWIIS a division of MidwayNet, LLC 1250 N McKinley Ave Rensselaer, IN 47978 Office 219-866-7946 ext: 212 219-866-7946%20ext%3A%20212 Cell 219-863-0678 www.midwaynet.net jbows...@midwaynet.net This e-mail, including all attachments may contain CONFIDENTIAL information and is meant solely for the intended recipient. It contains controlled, privileged, or proprietary information that is protected under applicable law and shall not be disclosed to any unauthorized third party. If you are not the intended recipient, you are hereby notified that any unauthorized review, action, disclosure, distribution, or reproduction of any information contained in this e-mail and any attachments is strictly PROHIBITED. If you received this e-mail in error, please reply to the sender immediately, and delete all copies of this e-mail and attachments without disclosing the contents. Any views or opinions expressed are solely those of the author and do not necessarily represent the exact position of MidwayNet, LLC, Midway Electronics, or NWIIS a division of MidwayNet. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Customer Payment Drop-off
We have two locations that accept after hours payments. We replaced our standard in-door mailbox with this unit: http://www.protexsafe.com/product-p/wss-159.htm And where we have a glass door to the outside but had a wall we could cut we used this at the other location: http://www.protexsafe.com/product-p/wdd-180.htm On Sat, Feb 11, 2012 at 9:22 AM, Scott Reed sr...@nwwnet.net wrote: We are outfitting a new office location. We have customer that, for whatever reason, like to drop-off their payments which are sometimes cash. So, I am looking for suggestions on what to use for a secure payment drop-box. If you accept after hours drop-off payments, what do you use to collect them? -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 (765) 439-4253 (855) 231-6239 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
