We refund unused months. For equipment, we'll put it on commission for
people and sell it for them. We may start buying it back as we're in a
better financial spot to do so and we've had almost no need to ever do so.
Marlon
(509) 982-2181 Equipment sales
(408) 907-6910 (Vonage) Consulting services
42846865 (icq) And I run my own wisp!
64.146.146.12 (net meeting)
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam
----- Original Message -----
From: "John Scrivner" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Thursday, June 01, 2006 5:53 AM
Subject: [WISPA] Refunds for customers
We give refunds. It is the best advertising you can do for yourself. We
get customers from word of mouth and from people who come back to us after
trying some other ISP who they thought might be cheaper and/or better only
to find they were treated badly. We even have folks come back to us for
dialup who had cable modem or DSL and said they wanted our support and
service. I am certain our policy of refunds when requested has helped us
earn much of this word of mouth and returning business.
Scriv
JohnnyO wrote:
Sure do - We credit ALL of our customers without them having to ask for
any downtime over 12hours they experience on our system. If someone is
not happy with our service and ask for a refund for their installation,
we just give it to them, pick up our equipment and leave smiling.
How about you Rudolph ? How do you treat your customer base ? None of
our customers are due to advertisement, they are referrals by word of
mouth. How stupid would it be to give someone a hard time over a few
dollars when our business is driven by word of mouth advertising ?
JohnnyO
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Rudolph Worrell
Sent: Wednesday, May 31, 2006 10:03 PM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Do you offer refunds for your service?
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