Re: [WISPA] Vox outage

2010-06-30 Thread Jeremie Chism
Answer I was given was a mislabeled breaker in the data center. 

Sent from my iPhone

On Jun 30, 2010, at 10:08 AM, Patrick Shoemaker 
 wrote:

> The tubes are flowing again...
> 
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
> 
> 
> Patrick Shoemaker wrote:
>> They're a wholesale telephone carrier. They should have a nontechnical 
>> staff member available to take calls from their resellers in these 
>> situations.
>> 
>> And yes, I see that we've got IP connectivity back to them. Devices 
>> haven't started to reregister yet though.
>> 
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>> 
>> 
>> Jeremie Chism wrote:
>>> An administrative person to answer calls and give an eta would be nice. 
>>> 
>>> Sent from my iPhone
>>> 
>>> On Jun 30, 2010, at 10:01 AM, Mike Hammett  wrote:
>>> 
 From my standpoint, would my customers rather me babble on the phone 
 with them about the problems, or fix them?
 
 -
 Mike Hammett
 Intelligent Computing Solutions
 http://www.ics-il.com
 
 
 
 On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
> I'm sure they are aware of the problem, but it's simply poor business
> practice to not be able to communicate with their customers during a
> service outage.
> 
> Service disruptions make customers unhappy. Service disruptions with no
> information provided to customers make them REALLY unhappy.
> 
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
> 
> 
> Mike Hammett wrote:
> 
>> Just like my support line that runs over VoIP.  If you can't call me, I
>> know the Internet is down.  If you can't call them, I'm sure they know
>> the service is down.
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>> 
>> 
>> 
>> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>> 
>>> Yes, IP connectivity to their SIP servers is gone so everything is down
>>> hard. Sure would be nice if they ran their support line out of band.
>>> 
>>> Patrick Shoemaker
>>> Vector Data Systems LLC
>>> shoemak...@vectordatasystems.com
>>> office: (301) 358-1690 x36
>>> http://www.vectordatasystems.com
>>> 
>>> 
>>> Jeremie Chism wrote:
>>> 
>>> 
 Anyone else using vox experiencing an outage. I am unable to get 
 anyone there to figure out what is going on.
 
 Sent from my iPhone
 
 
 
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Re: [WISPA] Vox outage

2010-06-30 Thread Patrick Shoemaker
The tubes are flowing again...

Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com


Patrick Shoemaker wrote:
> They're a wholesale telephone carrier. They should have a nontechnical 
> staff member available to take calls from their resellers in these 
> situations.
> 
> And yes, I see that we've got IP connectivity back to them. Devices 
> haven't started to reregister yet though.
> 
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
> 
> 
> Jeremie Chism wrote:
>> An administrative person to answer calls and give an eta would be nice. 
>>
>> Sent from my iPhone
>>
>> On Jun 30, 2010, at 10:01 AM, Mike Hammett  wrote:
>>
>>> From my standpoint, would my customers rather me babble on the phone 
>>> with them about the problems, or fix them?
>>>
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>>
>>>
>>>
>>> On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
 I'm sure they are aware of the problem, but it's simply poor business
 practice to not be able to communicate with their customers during a
 service outage.

 Service disruptions make customers unhappy. Service disruptions with no
 information provided to customers make them REALLY unhappy.

 Patrick Shoemaker
 Vector Data Systems LLC
 shoemak...@vectordatasystems.com
 office: (301) 358-1690 x36
 http://www.vectordatasystems.com


 Mike Hammett wrote:

> Just like my support line that runs over VoIP.  If you can't call me, I
> know the Internet is down.  If you can't call them, I'm sure they know
> the service is down.
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>
>> Yes, IP connectivity to their SIP servers is gone so everything is down
>> hard. Sure would be nice if they ran their support line out of band.
>>
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>>
>>
>> Jeremie Chism wrote:
>>
>>
>>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>>> there to figure out what is going on.
>>>
>>> Sent from my iPhone
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>>
>> 
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>> Subscribe/Unsubscribe:
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Re: [WISPA] Vox outage

2010-06-30 Thread Patrick Shoemaker
They're a wholesale telephone carrier. They should have a nontechnical 
staff member available to take calls from their resellers in these 
situations.

And yes, I see that we've got IP connectivity back to them. Devices 
haven't started to reregister yet though.

Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com


Jeremie Chism wrote:
> An administrative person to answer calls and give an eta would be nice. 
> 
> Sent from my iPhone
> 
> On Jun 30, 2010, at 10:01 AM, Mike Hammett  wrote:
> 
>> From my standpoint, would my customers rather me babble on the phone 
>> with them about the problems, or fix them?
>>
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>>
>>
>>
>> On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
>>> I'm sure they are aware of the problem, but it's simply poor business
>>> practice to not be able to communicate with their customers during a
>>> service outage.
>>>
>>> Service disruptions make customers unhappy. Service disruptions with no
>>> information provided to customers make them REALLY unhappy.
>>>
>>> Patrick Shoemaker
>>> Vector Data Systems LLC
>>> shoemak...@vectordatasystems.com
>>> office: (301) 358-1690 x36
>>> http://www.vectordatasystems.com
>>>
>>>
>>> Mike Hammett wrote:
>>>
 Just like my support line that runs over VoIP.  If you can't call me, I
 know the Internet is down.  If you can't call them, I'm sure they know
 the service is down.

 -
 Mike Hammett
 Intelligent Computing Solutions
 http://www.ics-il.com



 On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:

> Yes, IP connectivity to their SIP servers is gone so everything is down
> hard. Sure would be nice if they ran their support line out of band.
>
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
>
>
> Jeremie Chism wrote:
>
>
>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>> there to figure out what is going on.
>>
>> Sent from my iPhone
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>
>>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
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> Subscribe/Unsubscribe:
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Re: [WISPA] Vox outage

2010-06-30 Thread Jeremie Chism
Traceroute is now reaching their sip3 server. 

Sent from my iPhone

On Jun 30, 2010, at 10:01 AM, Mike Hammett  wrote:

> From my standpoint, would my customers rather me babble on the phone 
> with them about the problems, or fix them?
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> 
> 
> On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
>> I'm sure they are aware of the problem, but it's simply poor business
>> practice to not be able to communicate with their customers during a
>> service outage.
>> 
>> Service disruptions make customers unhappy. Service disruptions with no
>> information provided to customers make them REALLY unhappy.
>> 
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>> 
>> 
>> Mike Hammett wrote:
>> 
>>> Just like my support line that runs over VoIP.  If you can't call me, I
>>> know the Internet is down.  If you can't call them, I'm sure they know
>>> the service is down.
>>> 
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>> 
>>> 
>>> 
>>> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>>> 
 Yes, IP connectivity to their SIP servers is gone so everything is down
 hard. Sure would be nice if they ran their support line out of band.
 
 Patrick Shoemaker
 Vector Data Systems LLC
 shoemak...@vectordatasystems.com
 office: (301) 358-1690 x36
 http://www.vectordatasystems.com
 
 
 Jeremie Chism wrote:
 
 
> Anyone else using vox experiencing an outage. I am unable to get anyone 
> there to figure out what is going on.
> 
> Sent from my iPhone
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
> 
> Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
 
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 Archives: http://lists.wispa.org/pipermail/wireless/
 
 
>>> 
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Re: [WISPA] Vox outage

2010-06-30 Thread Jeremie Chism
An administrative person to answer calls and give an eta would be nice. 

Sent from my iPhone

On Jun 30, 2010, at 10:01 AM, Mike Hammett  wrote:

> From my standpoint, would my customers rather me babble on the phone 
> with them about the problems, or fix them?
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> 
> 
> On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
>> I'm sure they are aware of the problem, but it's simply poor business
>> practice to not be able to communicate with their customers during a
>> service outage.
>> 
>> Service disruptions make customers unhappy. Service disruptions with no
>> information provided to customers make them REALLY unhappy.
>> 
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>> 
>> 
>> Mike Hammett wrote:
>> 
>>> Just like my support line that runs over VoIP.  If you can't call me, I
>>> know the Internet is down.  If you can't call them, I'm sure they know
>>> the service is down.
>>> 
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> http://www.ics-il.com
>>> 
>>> 
>>> 
>>> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>>> 
 Yes, IP connectivity to their SIP servers is gone so everything is down
 hard. Sure would be nice if they ran their support line out of band.
 
 Patrick Shoemaker
 Vector Data Systems LLC
 shoemak...@vectordatasystems.com
 office: (301) 358-1690 x36
 http://www.vectordatasystems.com
 
 
 Jeremie Chism wrote:
 
 
> Anyone else using vox experiencing an outage. I am unable to get anyone 
> there to figure out what is going on.
> 
> Sent from my iPhone
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
> 
> WISPA Wireless List: wireless@wispa.org
> 
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
> 
> Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
 
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Re: [WISPA] Vox outage

2010-06-30 Thread Mike Hammett
 From my standpoint, would my customers rather me babble on the phone 
with them about the problems, or fix them?

-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



On 6/30/2010 9:29 AM, Patrick Shoemaker wrote:
> I'm sure they are aware of the problem, but it's simply poor business
> practice to not be able to communicate with their customers during a
> service outage.
>
> Service disruptions make customers unhappy. Service disruptions with no
> information provided to customers make them REALLY unhappy.
>
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
>
>
> Mike Hammett wrote:
>
>> Just like my support line that runs over VoIP.  If you can't call me, I
>> know the Internet is down.  If you can't call them, I'm sure they know
>> the service is down.
>>
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> http://www.ics-il.com
>>
>>
>>
>> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>>  
>>> Yes, IP connectivity to their SIP servers is gone so everything is down
>>> hard. Sure would be nice if they ran their support line out of band.
>>>
>>> Patrick Shoemaker
>>> Vector Data Systems LLC
>>> shoemak...@vectordatasystems.com
>>> office: (301) 358-1690 x36
>>> http://www.vectordatasystems.com
>>>
>>>
>>> Jeremie Chism wrote:
>>>
>>>
 Anyone else using vox experiencing an outage. I am unable to get anyone 
 there to figure out what is going on.

 Sent from my iPhone


 
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Re: [WISPA] Vox outage

2010-06-30 Thread Patrick Shoemaker
Has anyone got any working contact method for anyone at Vox?

Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com


Jeremie Chism wrote:
> Anyone else using vox experiencing an outage. I am unable to get anyone there 
> to figure out what is going on. 
> 
> Sent from my iPhone
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
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Re: [WISPA] Vox outage

2010-06-30 Thread Patrick Shoemaker
I'm sure they are aware of the problem, but it's simply poor business 
practice to not be able to communicate with their customers during a 
service outage.

Service disruptions make customers unhappy. Service disruptions with no 
information provided to customers make them REALLY unhappy.

Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com


Mike Hammett wrote:
> Just like my support line that runs over VoIP.  If you can't call me, I 
> know the Internet is down.  If you can't call them, I'm sure they know 
> the service is down.
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
> 
> 
> 
> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>> Yes, IP connectivity to their SIP servers is gone so everything is down
>> hard. Sure would be nice if they ran their support line out of band.
>>
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>>
>>
>> Jeremie Chism wrote:
>>
>>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>>> there to figure out what is going on.
>>>
>>> Sent from my iPhone
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
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>>>  
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> 
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Re: [WISPA] Vox outage

2010-06-30 Thread Josh Luthman
Hosted PBX.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill



On Wed, Jun 30, 2010 at 10:20 AM, Mike Hammett  wrote:
> Just like my support line that runs over VoIP.  If you can't call me, I
> know the Internet is down.  If you can't call them, I'm sure they know
> the service is down.
>
> -
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
>> Yes, IP connectivity to their SIP servers is gone so everything is down
>> hard. Sure would be nice if they ran their support line out of band.
>>
>> Patrick Shoemaker
>> Vector Data Systems LLC
>> shoemak...@vectordatasystems.com
>> office: (301) 358-1690 x36
>> http://www.vectordatasystems.com
>>
>>
>> Jeremie Chism wrote:
>>
>>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>>> there to figure out what is going on.
>>>
>>> Sent from my iPhone
>>>
>>>
>>> 
>>> WISPA Wants You! Join today!
>>> http://signup.wispa.org/
>>> 
>>>
>>> WISPA Wireless List: wireless@wispa.org
>>>
>>> Subscribe/Unsubscribe:
>>> http://lists.wispa.org/mailman/listinfo/wireless
>>>
>>> Archives: http://lists.wispa.org/pipermail/wireless/
>>>
>>
>> 
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Re: [WISPA] Vox outage

2010-06-30 Thread Mike Hammett
Just like my support line that runs over VoIP.  If you can't call me, I 
know the Internet is down.  If you can't call them, I'm sure they know 
the service is down.

-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



On 6/30/2010 9:03 AM, Patrick Shoemaker wrote:
> Yes, IP connectivity to their SIP servers is gone so everything is down
> hard. Sure would be nice if they ran their support line out of band.
>
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
>
>
> Jeremie Chism wrote:
>
>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>> there to figure out what is going on.
>>
>> Sent from my iPhone
>>
>>
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>>
>> WISPA Wireless List: wireless@wispa.org
>>
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>>
>> Archives: http://lists.wispa.org/pipermail/wireless/
>>  
>
> 
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Re: [WISPA] Vox outage

2010-06-30 Thread Jeremie Chism
My thought exactly. I thought there were some redundancies to keep this from 
happening. 

Sent from my iPhone

On Jun 30, 2010, at 9:03 AM, Patrick Shoemaker 
 wrote:

> Yes, IP connectivity to their SIP servers is gone so everything is down 
> hard. Sure would be nice if they ran their support line out of band.
> 
> Patrick Shoemaker
> Vector Data Systems LLC
> shoemak...@vectordatasystems.com
> office: (301) 358-1690 x36
> http://www.vectordatasystems.com
> 
> 
> Jeremie Chism wrote:
>> Anyone else using vox experiencing an outage. I am unable to get anyone 
>> there to figure out what is going on. 
>> 
>> Sent from my iPhone
>> 
>> 
>> 
>> WISPA Wants You! Join today!
>> http://signup.wispa.org/
>> 
>> 
>> WISPA Wireless List: wireless@wispa.org
>> 
>> Subscribe/Unsubscribe:
>> http://lists.wispa.org/mailman/listinfo/wireless
>> 
>> Archives: http://lists.wispa.org/pipermail/wireless/
> 
> 
> 
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Re: [WISPA] Vox outage

2010-06-30 Thread Patrick Shoemaker
Yes, IP connectivity to their SIP servers is gone so everything is down 
hard. Sure would be nice if they ran their support line out of band.

Patrick Shoemaker
Vector Data Systems LLC
shoemak...@vectordatasystems.com
office: (301) 358-1690 x36
http://www.vectordatasystems.com


Jeremie Chism wrote:
> Anyone else using vox experiencing an outage. I am unable to get anyone there 
> to figure out what is going on. 
> 
> Sent from my iPhone
> 
> 
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
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> WISPA Wireless List: wireless@wispa.org
> 
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[WISPA] Vox outage

2010-06-30 Thread Jeremie Chism
Anyone else using vox experiencing an outage. I am unable to get anyone there 
to figure out what is going on. 

Sent from my iPhone



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