Re: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd Party

[Jake Snyder]

One thing to be cautious of is having a telecom providing infrastructure.  
There are some telecom laws in the US that can limit or restrict what info they 
can share with you.  Make sure you get specifics of what they can/can't share.

Sent from my iPhone

> On Nov 8, 2016, at 10:09 AM, Julian Y Koh  wrote:
> 
>> On Tue Nov 08 2016 11:03:51 CST, Norman Elton  wrote:
>> 
>> Just following up on this, were there any additional responses?
> 
> We've actually started these conversations with our Athletics department as 
> well.  One of our facilities will be undergoing significant renovation over 
> the next couple of years, and there is a huge focus on technology for 
> enhancing the fan experience.  In general we are looking to have a model 
> where Athletics and a vendor are responsible for real time support for the 
> infrastructure and systems that are reliant on it, but nothing's been 
> finalized.  
> 
> 
> -- 
> Julian Y. Koh
> Associate Director, Telecommunications and Network Services
> Northwestern Information Technology
> 
> 2001 Sheridan Road #G-166
> Evanston, IL 60208
> +1-847-467-5780
> Northwestern IT Web Site: 
> PGP Public Key:
> 
> **
> Participation and subscription information for this EDUCAUSE Constituent 
> Group discussion list can be found at http://www.educause.edu/groups/.

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd Party

[Julian Y Koh]

On Tue Nov 08 2016 11:03:51 CST, Norman Elton  wrote:
> 
> Just following up on this, were there any additional responses?

We've actually started these conversations with our Athletics department as 
well.  One of our facilities will be undergoing significant renovation over the 
next couple of years, and there is a huge focus on technology for enhancing the 
fan experience.  In general we are looking to have a model where Athletics and 
a vendor are responsible for real time support for the infrastructure and 
systems that are reliant on it, but nothing's been finalized.  


-- 
Julian Y. Koh
Associate Director, Telecommunications and Network Services
Northwestern Information Technology

2001 Sheridan Road #G-166
Evanston, IL 60208
+1-847-467-5780
Northwestern IT Web Site: 
PGP Public Key:

**
Participation and subscription information for this EDUCAUSE Constituent Group 
discussion list can be found at http://www.educause.edu/groups/.

Re: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd Party

[Norman Elton]

Just following up on this, were there any additional responses?

Norman Elton
William & Mary

On Mon, Jun 6, 2016 at 11:33 AM, Lee H Badman  wrote:

> Thanks, TJ- great input.
>
>
>
>
>
> *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Norton, Thomas (IT
> Operations Admin)
> *Sent:* Monday, June 06, 2016 11:16 AM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* Re: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs
> 3rd Party
>
>
>
> Hey Lee,
>
>
>
> Let me know if you would like to talk off line about it, but we have
> recently deployed two LPV environments in the last year here at Liberty.
> Our largest being able support 12k+ devices during convocation 3 times a
> week  when our students are here. We are currently looking to deploy one
> other in the next year, and hopefully our football stadium in the next 3-5
> years.
>
> · Do you provide fan facing wireless? Yes
>
> · Have you contracted with a 3rd party for the actual running of
> the fan wireless network? We have looked at a couple different options.
> But everything is currently supported in house and plan to keep it that
> way.
>
> · During events, do you (as in central IT for the school) provide
> on-site support for wired and wireless operations? Yes for major events,
> and on-call. But everything is on a per event/venue basis.
>
> · Are these operations treated as overtime for your staff? Depends
> on the venue. All of our staff are salaried employees so we typically work
> out comp time if able.
>
> · Have you ever hired more staff for event support? Yes, But we
> are still evaluating options as we do not have enough to dedicate a person
> just yet.
>
> · Do you in any way try to emulate the “Wi-Fi Coach” thing that
> pro venues do- where you have uniformed staff roaming the crowd in direct
> support of fans? If we deploy at our football stadium possibly. However,
> We don’t believe this would enough for a full time position just yet, as we
> already have 5 people on our wireless team. We currently only have two LPV
> environments at the moment. These environments are constantly being
> monitored, and supported t as they are extremely sensitive rf wise, that
> doesn’t even include the additional services we have to offer for them.
>
> · Are you doing any school-IT-run “fan experience” applications?
> (video replay, buy food, indoor mapping, etc over mobile devices) If so,
> how is it working out and do you have SLA with the venue/Athletics?  We
> have talked about this, and have our eye on http://www.venuenext.com/ but
> don’t have the buy in just yet from athletics. I do suggest working with
> them as they will be the biggest advocate and driver for this. Currently we
> are utilizing guest, and custom portal pages for some of our venues.
>
> · If your central IT supports the events and fan experience Do
> you contract out the “fan experience” stuff? Everything is supported in
> house at the moment, but if we ever go the full time fan experience route
> our staff would most likely be part of our central IT department
>
> · How does PCI fit into this, and who handles it? My team works
> closely with the compliance and security team on deployments, if a special
> request, or change is required it is vetted accordingly before being
> deployed.
>
>
>
>
>
> *T.J. Norton*
>
> *Sr. Wireless Network Engineer - Team Lead*
> *Network Services - Wireless*
>
> *(434) 592-6552 <%28434%29%20592-6552> *
>
>
>
> [image: http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg]
>
> *Liberty University  |  Training Champions for Christ since 1971*
>
>
>
> *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [
> mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> ] *On Behalf Of *Lee H Badman
> *Sent:* Monday, June 6, 2016 10:53 AM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd
> Party
>
>
>
> Let me respectfully preface this with a note for the vendor/VAR list
> folks: Please do not respond to this message, or use the discussion that
> might ensue as a trigger to contact those discussing about stadium
> services/fan experience services. I’m well aware of all, and am looking to
> speak to my higher ed colleagues without looking for outside input. Meant
> respectfully- but also firmly for this conversation.
>
>
>
> For those on list with large sports venues, I’d like to just pick your
> brains as we ponder things off in the future. I’m talking mostly about
>