RE: What to do about users who won't follow instructions?

via 4D_Tech Sent: Wednesday, October 04, 2017 8:01 PM To: 4d_tech@lists.4d.com Cc: Tim Nevels <timnev...@mac.com> Subject: Re: What to do about users who won't follow instructions? On Oct 4, 2017, at 7:54 PM, David Adams wrote: > That sounds *awesome*. Any chance that you would do a

RE: What to do about users who won't follow instructions?

Did you read this: http://www.clarify-it.com/blog/the-future-of-clarify: The Future (or Lack Thereof) of Clarify and Clarify-it.com Regards Lutz > > For short documentation/training, I use Clarify: > > http://www.clarify-it.com/learn > > It is on Mac &

Re: What to do about users who won't follow instructions?

On Oct 4, 2017, at 7:54 PM, David Adams wrote: > That sounds *awesome*. Any chance that you would do a 4DMETHOD or 4D Summit > presentation on this? I agree with David. I’d love to see how all this works. I’d love to add this to one of my existing 4D applications. Tim

Re: What to do about users who won't follow instructions?

> On Oct 4, 2017, at 4:45 PM, Pat Bensky via 4D_Tech <4d_tech@lists.4d.com > > wrote: > > That sounds very interesting - I'd love to see some screen shots. And I > think it would make a very good Summit presentation Pat, For short documentation/training, I use

Re: What to do about users who won't follow instructions?

iginal Message- > From: 4D_Tech [mailto:4d_tech-boun...@lists.4d.com] On Behalf Of Pat > Bensky via 4D_Tech > Sent: Wednesday, October 04, 2017 9:55 AM > To: Chip Scheide <4d_o...@pghrepository.org> > Cc: Pat Bensky <pben...@gmail.com>; 4D iNug Technical < &

Re: What to do about users who won't follow instructions?

Steve, That looks great! Thanks for the screen shots, they really show what you were talking about. Curious: Do the pictures show up on the NUG? If we can post pictures there...I'd like to know. ** 4D Internet Users Group (4D

Re: What to do about users who won't follow instructions?

On Wed, Oct 4, 2017 at 5 :06 PM, Stephen J. Orth via 4D_Tech < 4d_tech@lists.4d.com> wrote: > Pat, > > Completely agree on your comment about video! > > > > Let me know if you would like to see a screen shot or anything... > That sounds *awesome*. Any chance that you would do a 4DMETHOD or 4D

Re: What to do about users who won't follow instructions?

> How do you deal with people like this? install a well done-award, good guy-carrot, when accomplished and let him/her see during screensharing session Regards O r t w i n Z i l l g e n -

RE: What to do about users who won't follow instructions?

to:4d_tech-boun...@lists.4d.com] On Behalf Of Pat Bensky via 4D_Tech Sent: Wednesday, October 04, 2017 9:55 AM To: Chip Scheide <4d_o...@pghrepository.org> Cc: Pat Bensky <pben...@gmail.com>; 4D iNug Technical <4d_tech@lists.4d.com> Subject: Re: What to do about users who won't follow i

Re: What to do about users who won't follow instructions?

OK how about another option Implement foot runner ? and send a file to execute. One line of instructions. Here run this! Chuck Miller Voice: (617) 739-0306 Informed Solutions, Inc. Fax: (617)

Re: What to do about users who won't follow instructions?

Thank y'all for your helpful responses. I think what I'll try is a little modification to Tom's code: If(Find in array(aListOfMorons;current user)) make a video showing them what to do else // normal operation end if Actually it's quicker to make a little video than to write an email, and

Re: What to do about users who won't follow instructions?

Yes this is true but tips who do not remember history are doomed to repeat it. A person who consistently does not read instructions fully and then complains may never. Just remember they are customer and tell them you will have to bill them if they continue to not follow instructions, as this

Re: What to do about users who won't follow instructions?

As Doug said different people learn differently. Things to try: - more or different style of training. i.e. instead of a presentation give written documentation, instead of written documentation, show the user and ask them to take their own notes (this helps as they have to think through the

Re: What to do about users who won't follow instructions?

Pat, Easy! At the start of the function add: If(Find in array(aListOfMorons;current user)) Alert("Go ask Bob to run this report for you.") else // normal operation . . . end if -- -- Tom Dillon

Re: What to do about users who won't follow instructions?

Pat, There is a real difference between being a developer and being a trainer. I'm not a particularly good trainer. I just can't get my head around the beginner mind well enough in these circumstances to be really effective. In others I can but not in 4D world. So it's usually best I refer such

Re: What to do about users who won't follow instructions?

Pat, An age old question. I have a few thoughts around this. My baseline is to start with the assumption that it is not the person but the system or the explanation that they have been given that needs improvement. I suspect that you do this also but sometimes people can confound us.

What to do about users who won't follow instructions?

Users are beginning to get to me :) Some of them WILL NOT follow instructions to accomplish something, no matter how simple those instructions are. I currently have one who is particularly bad! I sent him an email detailing how to accomplish a particular task. It contained an easy-to-follow 1-2-3