» Banks recall over 32 lakh debit cards; govt seeks details
Banks recall over 32 lakh debit cards; govt seeks details
October 20, 2016 21:29 IST
[]
The suspected security breach happened through a
malware in the systems of Hitachi Payments
Services, which serves ATM network of Yes Bank
[]
Hit by an unprecedented ATM security breach,
several public and private sector banks have
recalled or blocked over 32 lakh debit cards to
safeguard their customers from any financial
fraud, while the government has sought from them
details of all necessary safety measures.
Bankers said the recalled cards include those
that have been replaced as a 'pre-emptive
measure', while in many cases the customers have
been asked to mandatorily change the PIN and
other security numbers to resume using the blocked cards.
While there were some reports about certain
cards, affected by security breach, having been
used fraudulently abroad including in China,
bankers appeared putting the blame on a payment
services provider that manages ATM network of a private sector bank.
State-run SBI is said to have re-called around
600,000 cards, while others like Bank of Baroda,
IDBI Bank, Central Bank and Andhra Bank have also
replaced debit cards of several customers as a pre-emptive measure.
Among the private sector players, ICICI Bank,
HDFC Bank and Yes Bank have asked customers to change their ATM PINs.
HDFC Bank also advised its customers to use its
own ATMs for carrying out any transaction.
The suspected security breach happened through a
malware in the systems of Hitachi Payments
Services, which serves ATM network of Yes Bank.
Hitachi provides payment services through ATM
services, point of sale services (POS), emerging
payments services and banking channel products
like cash recycling ATMs and auto passbook entry machines.
Yes Bank sought to distance itself from the
breach and stressed on need to police service providers in a better way.
"There needs to be a lot more vigilance where
there are outsourcing partners to make sure they
don't endanger the delivery and system risk, and
there's a fair amount of policing as far as
outsourcing risks are concerned," Yes Bank chief Rana Kapoor told reporters.
Hitachi Payment Services, however, maintained its
system was not compromised, citing interim report
by an external audit agency appointed by it.
According to bankers, the breach took place in
such a way that anyone using the said bank's ATMs
in the region might stand to get affected.
Concerned over the issue, the Finance Ministry
has sought details from banks as also the
additional steps that need to be taken to avert such incidents.
According to the Ministry sources, the Department
of Financial Services has sought information
about implication of such data compromise from Indian Banks Association.
Seeking to calm worried card users, the finance
ministry also said that debit cards are
completely safe and there should be no room for panic.
"Only about 0.5 per cent debit card details were
compromised while remaining 99.5 cards are
completely safe and bank customers should not
panic," Department of Financial Services
additional secretary G C Murmu told PTI.
Meanwhile, a finance ministry source said, "We
have got information from SBI that PIN (Personal
Identification Number) related with few debit
cards has been compromised and the bank is in the
process of replacing it with new card in secured manner."
The bank has taken measures to ensure safety of data, the source added.
In a statement, SBI said, "Card network companies
NPCI, MasterCard and Visa had informed various
banks about a potential risk to some cards owing to a data breach.
Accordingly, we have taken precautionary measures
and have blocked cards of certain customers identified by networks."
SBI's deputy managing director and chief
operating officer Manju Agarwal said the data
breach took place between May and July, but was
discovered only in September and so the bank
decided to proactively change the cards.
"As soon as we came to know financial data being
stolen, we asked our customers to change the ATM
pin numbers. Despite instructions only 7 per cent
of the customers changed their pin numbers. At
that point we decided to recall cards as we did
not want our customers to be at any risk," she said.
She, however, declined to give the number of
debit cards the bank has recalled, but sources
said it was around six lakh cards. SBI has issued nearly 20 crore debit cards.
An Axis Bank spokesperson said, "The bank has
proactively reached out to the affected customers
and advised them to change their Debit Card PINs.
The Axis Bank ATM network is fully secured and
customers should ideally use Axis Bank ATMs to change their Debit Card PINs."
SBI said its systems have not been compromised
and its existing cardholders are not at any risk.
The bank is in the process of issuing new cards
at no cost to those whose cards have been
blocked, and it is an industry incident and not an SBI only incident, it added.
Another state-run bank's chairman and managing
director said, "As soon as we came to know about
the security breach, we replaced debit cards of
those customers which we thought were at high
risk. We replaced around 300,000 debit cards."
Bankers said some of their customers reported
about suspicious transactions, which took place
in China, from their international debit cards.
"There was some compromise of data and when the
bank came to know about some suspicious
transactions which had taken place overseas. We
have already completed the process of recalling
the card," Bank of Baroda executive director Mayank Mehta said.
The bank has verified its internal switch system,
softwares and is also checking offsite ATMs, he added.
Central Bank's Executive Director R C Lodha said,
"A few customers came to us about unauthorised
transactions from their cards in China. These
customers do not even have passports. We have replaced such cards."
The debit cards which were affected included of Visa, Mastercard and RuPay.
In a statement issued today, Visa said, "It has
been informed that some payment cards in India
may have been compromised due to suspected breach
of payment systems at a service provider. We also
note reports that some of these affected accounts
have been fraudulently used for overseas transactions."
"Visa does not currently process domestic debit
ATM transactions in India, however we are working
closely with all networks and our financial
institution partners to support with investigations," it said.
Mastercard said its systems have not been breached.
"At Mastercard, safety and security of payments
is a top priority for us and we are working on
the investigations with the regulators, issuers,
acquires, global and local law enforcement
agencies and third party payment networks to
assess the current situation," it said in a statement on Thursday.
Hitachi Payment Services' Managing Director Loney
Antony said some of the banks to whom the company
provides payment services, had reported such
unauthorised transaction towards end of July. It
had then conducted an internal enquiry which did not find any security breach.
In September, the banks again reported about
suspicious transactions to the company after
which an external audit agency was appointed.
"We had appointed an external audit agency in the
first week of September to check the security of
our systems for any breach or compromise based on
a few suspected transactions that were
highlighted by banks for whom we manage their ATM
networks. The interim report published by the
audit agency in September does not suggest any
breach or compromise in our systems," Antony said.
He said the final report is expected by mid-November.
Post this incident, while some of the banks like
SBI have re-called around six lakh cards, others
like Bank of Baroda, IDBI Bank, Central Bank of
India and Andhra Bank have already replaced their
debit cards as a pre-emptive measure.
Some of the lenders like ICICI Bank, HDFC Bank
and Yes Bank have asked customers to change their ATM pin numbers.
HDFC Bank also advised its customers to use its
own ATMs for carrying out any transaction.
Photograph: David Becker/Reuters
© Copyright 2016 PTI. All rights reserved.
Republication or redistribution of PTI content,
including by framing or similar means, is
expressly prohibited without the prior written consent.
Tags:
<http://www.rediff.com/tags/axis-bank-atm>Axis
Bank ATM, <http://www.rediff.com/tags/-sbi>SBI,
<http://www.rediff.com/tags/-yes-bank>Yes Bank,
<http://www.rediff.com/tags/-hdfc-bank>HDFC Bank,
<http://www.rediff.com/tags/-bank-of-baroda>Bank of Baroda
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main
Column:>
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>by Taboola
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>by Taboola
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>Sponsored Links
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>Sponsored Links
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>Promoted Links
<http://popup.taboola.com/en/?template=colorbox&taboola_utm_source=rediff&taboola_utm_medium=bytaboola&taboola_utm_content=autosized-generated-text-under-1r:ROW-Bottom
Main Column:>Promoted Links
You May Like
<http://www.eagleprintingclearwater.com/?utm_source=taboola&utm_medium=referral>Eagle
Printing
<http://www.eagleprintingclearwater.com/?utm_source=taboola&utm_medium=referral>Printing
Company In Florida, Business Card PrintingEagle Printing
Undo
<http://www.mkefhc.com/?utm_source=taboola&utm_medium=referral>www.4winnersfieldhockey.com
<http://www.mkefhc.com/?utm_source=taboola&utm_medium=referral>Homewww.4winnersfieldhockey.com
Undo
<https://ad.doubleclick.net/ddm/clk/311154495;138463741;f?utm_source=taboola&utm_medium=referral>Bank
of America Merrill Lynch
<https://ad.doubleclick.net/ddm/clk/311154495;138463741;f?utm_source=taboola&utm_medium=referral>Last
But Not Least: End-Of-The-Day Stock Trading
WatchBank of America Merrill Lynch
Undo
<http://observer.com/2016/01/we-tried-blue-apron-hello-fresh-and-their-4-competitors-one-was-clearly-the-best/?utm_source=taboola&utm_medium=referral>Observer.com
| PeachDish
<http://observer.com/2016/01/we-tried-blue-apron-hello-fresh-and-their-4-competitors-one-was-clearly-the-best/?utm_source=taboola&utm_medium=referral>We
Tried Blue Apron, Hello Fresh and Their 4
CompetitorsOne
Observer.com | PeachDish
Undo
<http://wall-street.com/marketcurrencies/?utm_source=taboola&utm_medium=referral>Wall-Street.com
<http://wall-street.com/marketcurrencies/?utm_source=taboola&utm_medium=referral>Financial
News, Stock Quotes, Market Currencies, World Curre
Wall-Street.com
Undo
<http://www.cio.com/article/3132220/security/what-does-pci-8-3-mean-for-me.html?utm_source=taboola&utm_medium=referral>CIO
| Centrify
<http://www.cio.com/article/3132220/security/what-does-pci-8-3-mean-for-me.html?utm_source=taboola&utm_medium=referral>BrandPost:
What Does PCI 8.3 Mean for Me?CIO | Centrify
Undo
Share
this
<http://messageboard.rediff.com/newboard/board.php?service_name=&boardid=money2016oct20banks-recall-over-32-lakh-debit-cards-govt-seeks-details&from=story&dom=world&title=yes>Write
a
Comment
<http://www.rediff.com/business/report/banks-recall-over-32-lakh-debit-cards-govt-seeks-details/20161020.htm?print=true>Print
this
article
MOST
RECENT
MOST
EMAILED
MOST
COMMENTED
*
<http://www.rediff.com/cricket/report/great-survivor-moeen-helps-england-overcome-spin-woes-bangladesh/20161020.htm>Great
survivor Moeen helps England overcome spin woes
*
<http://www.rediff.com/news/report/sc-questions-use-of-deaths-on-border-to-seek-votes/20161020.htm>SC
questions use of deaths on border to seek votes
*
<http://www.rediff.com/sports/report/act--india-hammer-japan-malaysia-stun-pakistan/20161020.htm>ACT:
India hammer Japan; Malaysia stun Pakistan
*
<http://www.rediff.com/sports/report/what-not-to-miss-in-the-epl-this-weekend/20161020.htm>What
not to miss in the EPL this weekend
*
<http://www.rediff.com/sports/report/luis-suarez-picks-up-european-golden-shoe-barcelona/20161020.htm>Suarez
picks up European Golden Shoe
*
<http://www.rediff.com/money/report/new-real-estate-law-strikes-fear-among-builders/20161018.htm>New
real estate law strikes fear among builders
*
<http://www.rediff.com/business/column/column-shastri-indias-forgotten-reformer/20161019.htm>Shastri:
India's forgotten reformer
*
<http://www.rediff.com/business/interview/investors-should-enter-the-market-through-mutual-funds/20161019.htm>'Investors
should enter the market through mutual funds, not stocks'
*
<http://www.rediff.com/business/report/good-behaviour-may-get-you-cheaper-loans-insurance/20161020.htm>Good
behaviour may get you cheaper loans, insurance
*
<http://www.rediff.com/business/report/cbi-claims-dayanidhi-pressured-promoter-to-sell-aircel-stakes/20161018.htm>CBI
claims Dayanidhi pressured promoter to sell Aircel stakes
*
<http://www.rediff.com/business/report/in-blow-for-cairn-court-rules-no-exporting-of-crude-till-india-turns-self-sufficient/20161018.htm>In
blow for Cairn, court rules no exporting of crude
till India turns self-sufficient
*
<http://www.rediff.com/business/report/perfin-rate-cut-how-home-loan-owners-will-gain/20161017.htm>Rate
cut: How home loan owners will gain
*
<http://www.rediff.com/business/report/why-sensex-ended-521-points-higher-today/20161018.htm>Why
Sensex ended 521 points higher today
Moneywiz Live!
<http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=footer-biz-email___&cmp=host&lnk=footer-biz-email&nsrv1=host>Business
email<http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=footer-mobileapp___&cmp=host&lnk=footer-mobileapp&nsrv1=host>Office
email
App<http://track.rediff.com/click?url=___http://businessemail.rediff.com/domain-registration-india?sc_cid=footer-domain___&cmp=host&lnk=footer-domain&nsrv1=host>Domain
registration<http://track.rediff.com/click?url=___http://businessemail.rediff.com/create-free-websites?sc_cid=footer-website___&cmp=host&lnk=footer-website&nsrv1=host>Website<http://www.rediff.com/>Rediffmail<http://money.rediff.com/>Money<http://track.rediff.com/click?url=___http://businessemail.rediff.com/email-ids-for-companies-with-less-than-50-employees?sc_cid=footer-email___&cmp=host&lnk=footer-email&nsrv1=host>Company
email<http://shopping.rediff.com/shopping/index.html>Online
Shopping<http://books.rediff.com/>Books<http://shopping.rediff.com/stores/2649>Gifts<http://ishare.rediff.com/>Videos<http://blogs.rediff.com/>Blogs<http://www.rediff.com/newshound/hottopics>Buzz
<http://www.rediff.com/>India Business
News |
<http://www.rediff.com/business/headlines>Indian
Stock Market
News | <http://www.rediff.com/movies>Bollywood
Movies | <http://www.rediff.com/sports>Indian
Cricket
News | <http://www.rediff.com/news>India
News |
<http://www.rediff.com/news/india-abroad-person-of-the-year-2013.html>India
Abroad Person of the Year 2013
rediff on the net
© 2016 Rediff.com -
<http://investor.rediff.com/>Investors -
<http://clients.rediff.com/rediff_advertisewithus/contact.htm>Advertise
- <http://www.rediff.com/disclaim.htm>Disclaimer
- <http://www.rediff.com/w3c/policy.html>Privacy
- <http://careers.rediff.com/jobs/>Careers -
<http://mypage.rediff.com/feedback>Feedback |
<http://www.rediff.com/terms.html>Terms of use |
<http://us.rediff.com/us/what.html>India Abroad weekly
with warm regards
Mahendra Galani
Whatsapp/Viber/Skype/Imo/Facetime +43 699 174 555 95
Addresse, Herbststrasse 101/16/1
1160 Vienna, Austria, Europe
Register at the dedicated AccessIndia list for discussing accessibility of
mobile phones / Tabs on:
http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in
Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/
To unsubscribe send a message to
accessindia-requ...@accessindia.org.in
with the subject unsubscribe.
To change your subscription to digest mode or make any other changes, please
visit the list home page at
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the
person sending the mail and AI in no way relates itself to its veracity;
2. AI cannot be held liable for any commission/omission based on the mails sent
through this mailing list..