--------- Forwarded message ---------- From: <prashant naik Date: Fri, Oct 19, 2012 at 5:37 PM Subject: TALKING ATM vs VG ATM
Dear friends, Many of our sighted fellows are under wrong impression that an ATM voicing out few prompts is a talking ATM for the blind. But there is difference between voice guidance on an ATM for general public and a talking ATM for the visually impaired. As I am working with the alternate channels department and especially on talking ATM project, I wish to throw some light on it. I have prepared a small write up on this topic. This info is based on my experience. I searched a lot on internet to get more factual info but was unable to find. This write up is just a two page document and it is prepared in a table format for better understanding. Please download it from my drop box I also pasting same table here for reading. *TALKING ATM FOR THE BLIND AND PARTIALLY SIGHTED* *PUBLIC VOICE GUIDANCE ON AN ATM* 1. Independent transaction is possible for a visually impaired ATM user. Visually impaired person cannot perform independent ATM transaction. 2. Private audio only through a headphone. A standard 3.5 mm jack headphone should be plugged in by a visually impaired in the beginning of the ATM operation. Public audio through ATM internal speakers. 3. Each screen is voiced out. Complete synchronization of screen text and audio output. Very few voice prompts Mainly you will find following prompts - Welcome message - Enter your pin - Enter your amount - Thank you, etc. (not more than 6-8 voice prompts are available) 4. Additional features in the ATM operation provided for visually impaired No additional features in the ATM operation are provided. 5. Visually impaired have option to hide or display ATM screen. No such option available. 6. Volume control either though hardware switch/button or through IVR based keypad input possible. Only possible through hardware switch/button. 7. Appropriate Braille labels are provided. Braille labels may or may not be provided as this is not specially. 8. This is an inclusive ATM. Both sighted and blind person can use it. Not a special ATM. Can be used by sighted persons. Partial voice prompt not leading to an independent ATM operation for a 9blind person. 9. Orientation of the ATM is provided in the beginning. No such feature available. 10. Only voiced out when headphone pin is plugged into the ATM audio jack. All the time few audio messages are spoken through speakers. 11. Audio is private. Audio is public. 12. Audio messages can be recorded wave files or mostly preferred is synthetic voice which is TTS based. Audio messages are mostly recorded wave files. 13. Language choice is possible for user User cannot choose language on his own. 14. Special efforts are involved from bank and ATM manufacture end to develop and customize talking ATM solution for bank. No such special efforts needed. Mostly voice guidance is readily available. Very little changes as bank name, etc. may be done. 15. Dynamic information such as balance amount, etc. is delivered from ATM switch. No such dynamic info is delivered. 16. Interactive Voice Response (IVR) based operation which uses ATM pin pad for all inputs is designed for ease of operation. Few examples are : Press 1 for cash withdrawal, press 2 for balance enquiry, press 3 for PIN change. Press 1 yes if you want receipt, press 2 if No. No such IVR operation is possible. 17. In hidden screens mode touch screen mode is disabled. Touch screen mode is always enabled. 18. For low vision persons care is taken to develop accessible screen text with large font and better contrast. No such screen changes are done. 19. To have infrastructure accessibility floor guidance, railing, accessible door size and floor space, ramp, etc are provided for talking and accessible ATM sites. No such infrastructure accessibility features are provided. 20. At ATM switch side configuration changes are done to support talking mode at ATM terminal. No such special changes are made. 21. Bank invests in developing this solution and work on customization. Voice enable ATM models are readily available. Mostly newer ATM models are having voice guidance capability. It is just enabled at ATM end. 22. Being a private audio it is not at all annoying to pubic. Once voice guidance is enabled it speaks all the time through speakers and this experience is annoying for general public. Register at the dedicated AccessIndia list for discussing accessibility of mobile phones / Tabs on: http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. 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