In case any of you with Trend AV have experienced this issue... It hit one of 
my machines Friday afternoon...
Take a close look at their fixes... Looks like a hole big enough to drive a 
truck through for a few hours... 


**********************
Charlie Kaiser
MCSE, CCNA
Systems Engineer
Essex Credit / Brickwalk
510 595 5083
**********************

-----Original Message-----
From: Trend Micro, Inc. [mailto:[EMAIL PROTECTED] 
Sent: Monday, April 25, 2005 12:34 PM
To: Charlie Kaiser
Subject: Pattern File Causes High CPU Usage


Urgent Notification - Trend Micro Pattern File 2.594.00 Causes High CPU 
Utilization
___________________________________________________________________________________
On April 22, 2005 at approximately 3:30 pm Pacific (11:30pm GMT) Trend Micro 
posted 
a pattern file (2.594.00) which had the potential to interact with certain 
computing 
configurations and cause computer performance issues for some users of 
PC-cillin, 
OfficeScan (including the OfficeScan component of Client/Server Suite for SMB
and Client/Server/Messaging Suite for SMB), and ServerProtect for NT. 

This specific pattern file was only available during an approximately 90-minute 
time 
window. Trend Micro removed the pattern file from our Web sites and Active 
Update servers at 5:02pm 
(1:02am GMT), and immediately took steps to post a new pattern file. Subsequent 
pattern files do not cause these issues.  

For any customers experiencing instability, Trend Micro has provided a set of 
solutions which can be found under the Support section of Trend Micro's Web 
site at:

http://trendnewsletter.rsc03.net/servlet/cc5?lgLQYCTQTVJsHpkLjxLkkLzfJjLKplQJhuV2VR
  

Additionally, Trend Micro has extended support hours especially to help those 
customers who were affected by this issue. Further information, instructions, 
and 
details can also be found on the Trend Micro Web site at: 

http://trendnewsletter.rsc03.net/servlet/cc5?lgLQYCTQTVJsHpkLjxLkkLzfJjLKplQJhuV2VS


We sincerely apologize for this incident and will continue to improve our 
processes 
so that problems such as this do not happen in the future.          

Eva Chen, CEO
Trend Micro, Inc.

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