Re: Teaching Problem Solving?

2012-06-06 Thread Leonard, Matthew
Nick, Tell them one word...GOOGLE! The main thing here is the person must contain the skillset to be able to troubleshoot an issue. Some people in IT do not contain this Skill which is difficult to have them move past. But if there is an issue that I am having trouble with, almost any

Re: Teaching Problem Solving?

2012-06-06 Thread Jeannie Bruno
Yes for Google! Also the IBM website: http://pic.dhe.ibm.com/infocenter/tsminfo/v6r3/index.jsp And in our shop, we started collecting the errors in a document with a description of what the error is, how/when in the backup/restore it happened and what we did to troubleshoot and correct. And

Re: Teaching Problem Solving?

2012-06-06 Thread Richard Sims
This is a universal problem in information technology (and other technology domains). It seems to derive from life conditioning which began in youth, where going to one's parent and proclaiming Broken! will result in the sympathetic parent fixing the problem. Those who had to fend for

ANR8213W schedule fails client timeout

2012-06-06 Thread Tim Brown
A few clients are failing with ANR8213W Session open with 10.1.4.130 timed out If we restart the tsm service on the client the next scheduled backup runs ok but the next one times out. I even coded the hla and lla and set the client option file with tcpclientaddress, still issues. Any

Document storage (ignore the first paragraph if you like)

2012-06-06 Thread Geoff Gill
Hello, While I've interviewed for numerous positions the past 2 years, up until now I had been passed over for someone with more recent experience. So giving up a 5 day a week zamboni job with little pay and 5am start times was actually hard to do when I got the call, believe it or not. It was

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Tim Brown
dsmcsvc still running, no indication in any error logs Tim On Wed, 6 Jun 2012 09:44:48 -0400 Richard Sims r...@bu.edu wrote: Tim - Check the client logs for correlating info. It might be the case that the previous schedule is still running, or the CAD or DSMC process went away, etc.

replication errors

2012-06-06 Thread Tim Brown
Error replicating between 2 windows 2008 6.3 servers, Only happens for 1 node group. Anyone seen this. ANR0102E imrepl.c(2722): Error 1202 inserting row in table Replicated.Objects. ANR1626I The previous message (message number 102) was repeated 17 times. Thanks, Tim Brown

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Ehresman,David E.
This is a classic symptom of a firewall blocking the cad port. It works the first time because the cad initiated the session and then the tsm server times out the next time it reaches out to the client because the firewall is blocking. So you have to use webports to designate what port cad is

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Ochs, Duane
Is this windows 2008 ? -Original Message- From: ADSM: Dist Stor Manager [mailto:ADSM-L@VM.MARIST.EDU] On Behalf Of Ehresman,David E. Sent: Wednesday, June 06, 2012 9:19 AM To: ADSM-L@VM.MARIST.EDU Subject: Re: ANR8213W schedule fails client timeout This is a classic symptom of a

Re: Teaching Problem Solving?

2012-06-06 Thread Alex Paschal
Hi, Nick. Oh, boy, does it resonate. I've had to pass on troubleshooting skills several times. I'll boast around a 60% success rate, but I'm sure it's lower once you correct for positive bias. :-) The method I use is something like this: 1) Wait for a simple (!!!) 5-minute trouble ticket to

Re: Document storage (ignore the first paragraph if you like)

2012-06-06 Thread Alex Paschal
Hi, Geoff. Congrats. Let's see if we can get you hitting the ground running. Because I'm often on customer computers without access to the Internet from my own laptop, I Google: tivoli storage manager 6.3 information center I take the first option, and when the infocenter comes up, I

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Alex Paschal
From the TSM server: telnet hla lla Example: telnet servera 1501 If it hangs and eventually times out, you have a firewall problem, as David mentions. If it says Connection Refused or similar, the CAD is not listening on that port. If it connects, your plumbing is fine. Some other things

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Ehresman,David E.
That's not quite right. The port you want to telnet to is specified as the first port on the webports option. If there is no webport option, the tsmclient picks one randomly. The tsm server will try to connect to the port that cad connected on when it started up. If it is random, not

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Tim Brown
Netstat is listening on port 1501, tcpport is 1500 in dsm.opt Telnet to server via 1501 works 1500 doesn't. We have always coded tcpport 1500 in client dsm.opt ? Other 2008 servers configured same work. Thanks, Tim -Original Message- From: ADSM: Dist Stor Manager

Re: Teaching Problem Solving?

2012-06-06 Thread Steven Langdale
Well it's good (sort of) to see this is an issue a few of us have. Whilst the guys have come up with some good suggestions there, I notice you said contractors. Maybe it's just me after a long day, but I'd be back to the agency and get some new contractors. On 6 June 2012 13:24, Nick Laflamme

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Ehresman,David E.
I may have made a false assumption. Are you using the TSM Client Acceptor service, dsmcad? If not, then all I've said about ports (except the right one has to be open thru the firewall) is wrong. But if you are using cad, the Windows client manual says: Webports The webports option enables

Re: Document storage (ignore the first paragraph if you like)

2012-06-06 Thread Remco Post
regarding 3: 1- sandiscovery should help resolve this 2- to avoid sandiscovery I've created a shell script to rename the tape devices based on serial or wwpn so each drive has the same name on every server. On 6 jun. 2012, at 19:12, Alex Paschal wrote: Hi, Geoff. Congrats. Let's see if we

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Tim Brown
Not using dsmcad Thanks, Tim -Original Message- From: ADSM: Dist Stor Manager [mailto:ADSM-L@VM.MARIST.EDU] On Behalf Of Ehresman,David E. Sent: Wednesday, 06 June, 2012 2:51 PM To: ADSM-L@VM.MARIST.EDU Subject: Re: ANR8213W schedule fails client timeout I may have made a false

Re: Document storage (ignore the first paragraph if you like)

2012-06-06 Thread Zoltan Forray/AC/VCU
Remco, Can we see/have your script? We came up with a similar solution and would like to compare notes. By san discovery, do you mean the TSM server option? Zoltan Forray TSM Software Hardware Administrator Virginia Commonwealth University UCC/Office of Technology Services zfor...@vcu.edu -

Re: Teaching Problem Solving?

2012-06-06 Thread Nick Laflamme
On Jun 6, 2012, at 7:37 AM, Leonard, Matthew wrote: Nick, Tell them one word...GOOGLE! The main thing here is the person must contain the skillset to be able to troubleshoot an issue. Some people in IT do not contain this Skill which is difficult to have them move past. But if there

AUTO: Tobias Kuebler ist außer Haus (Rückkehr am 18.06.2012)

2012-06-06 Thread Tobias Kübler
Ich bin bis 18.06.2012 abwesend. Vielen Dank für Ihre Nachricht. Ankommende E-Mails werden während meiner Abwesenheit nicht weitergeleitet, ich versuche Sie jedoch möglichst rasch nach meiner Rückkehr zu beantworten. Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht Re: [ADSM-L]

Re: ANR8213W schedule fails client timeout

2012-06-06 Thread Prather, Wanda
Sometimes, the simplest thing is to first debug the simple case. When I have this problem and it's stubborn, I try first changing from prompted scheduling to polling mode. That is a simpler thing to debug, only requires port 1500. If you can't get that to work, then fer sure you have a firewall