Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Greetings! The new Google Ads API matches more with the new UI that was released. The Keyword Planning services were added to the release in November. The API is still in Beta so I wouldn't recommend it for

Re: Failed to refresh access token. See inner exception for details.

Hello, This is a pretty old thread from what it appears to be someone else. Could you please start a new thread with your information, so we can best help you and make sure your issue doesn't get confused with someone else's? Thanks, Nadine, AdWords API Team On Wednesday, November 21, 2018 at

Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad

Hello, This is quite an old thread. Can you do me a HUGE favor? Could you please start a new thread with this question as I believe this may be a new issue? Thanks, Nadine, AdWords API Team On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote: > > Hi all, > > I try to add some

Re: TOO_MANY_CHANGES - Actual threshold?

Greetings Everyone, I know this may sound odd, but there isn't a hard number the last time I checked on this, which was pretty recently. It's dependent on a number of factors such as the size of the change coming back or how expensive or complicated the change is that you are requesting coming

Re: AppId with strange platform code?

Hello David, This looks like a slightly different issue, so could you please start a new thread and just refer to this thread? That would be really helpful. That way people in the future don't get lost in this thread if they are looking for an answer to a specific question. Thanks a bunch,

Re: Will Placement Performance Report continue to get Youtube placements?

Greetings, No, it will not affect those reports. Cheers, Nadine, AdWords API Team On Thursday, October 18, 2018 at 7:14:18 PM UTC-4, pkw...@pixability.com wrote: > > Hi, > > There was a recent announcement stating that URL Performance Report would > no longer return YouTube placements as of

Re: Getting ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE on Campaign Performance Report

Hi Tomas, I just checked the health of our systems, and I don't see a widespread outage of any sort for report downloads with this error. Are you perhaps getting another error? If it's happening for one specific account or it's a slightly different error, then we take this offline and you can

Re: Trying to run report from api but receive AuthenticationError.NOT_ADS_USER however the user is an adwords user - help please

Hello Ngoc Son, Could you please do me a big favor and start a new thread? There's a chance that your issue is a bit different, and it may be confusing to keep it on this same thread. One of my teammates will get back to you on that new forum thread. Thanks, Nadine, AdWords API Team On

Re: Urgent. ReportDownloadError.

Hello Mohamad, Please follow along on the other thread where this was tracked. The issue should be much better now. Best, Nadine, AdWords API Team On Tuesday, September 4, 2018 at 4:10:35 PM UTC-4, mohammad.farro...@vivaki.com

Re: Getting ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE on Campaign Performance Report

Greetings Community, The root cause was identified, and we've been working through resolving it and making sure this doesn't happen again. The errors have subsided significantly within the last hour, and they should disappear completely shortly. Thanks, all, for reporting this! Regards,

Re: Getting ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE on Campaign Performance Report

Hello Folks, I've confirmed that I see the issue on our servers. It looks like the storm of these error started at about 3 AM Pacific time. It's gotten a bit better, but we are still working on it. Regards, Nadine, AdWords API Team On Tuesday, September 4, 2018 at 3:09:31 PM UTC-4, Nadine

Re: Getting ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE on Campaign Performance Report

Greetings! i recognize some API veterans on the line. Thanks everyone for chiming in to move this really high to the top of the queue; I like it when I see the community working together and not being passive. I'm looking into it. I'll post here as I have more information. Regards, Nadine,

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

Hello Carlos, Could you do me a big favor? This is a really old thread, so there's a high chance that your issue may be a bit different. Please start a new thread and just link over to this thread when asking your question. I really appreciate that you searched our forum first to narrow down

Re: AppId with strange platform code?

Hello Dorian, I already got an answer back on my thread. Woohoo! It looks like we're only supporting iOS and Android on serving, and I don't see any plans to add Windows soon. Take care, Nadine, AdWords API Team On Friday, August 31, 2018 at 1:49:15 PM UTC-4, Nadine Sundquist (AdWords API

Re: AppId with strange platform code?

HI Dorian, You ask your questions so clearly, so it makes it a lot easier to reply quickly. I don't know the answer to whether or not it will be supported; I wasn't aware it wasn't because I haven't tried it. I have started a thread internally asking that question. Hopefully, someone gets back

Re: AppId with strange platform code?

Hello Dorian, The 3 after mobileapp indicates that it's from the Windows store. I don't see it that often myself, but I think it's cool that your business is growing enough to start picking up even more platforms. Congrats! Cheers, Nadine, AdWords API Team On Friday, August 31, 2018 at

Re: Cannot get all managed customers with java library: 在文件元素內容中找到無效的 XML 字元 (Unicode: 0x8)

Hello Everyone, I know it's been awhile, but I wanted everyone to know that we fixed the root issue where these hidden characters were getting into our system. Over the next couple of months, this should get better as people will not be able to put in characters that will create issues for

Re: Failed to refresh access token. See inner exception for details.

Hello KDJ, This was sent over to me since I've worked quite a bit with more complex configurations. You mentioned in your last message that you're using a different config file with the same credentials. Can we just for a sanity check make sure that all those credentials are working properly?

Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Hi Sebastian, I get it. It's so bizarre, you have to see it to believe it. I'm located in New York. Here's what I have. I'm running off a Perl client library, so my user agent will be different, but that doesn't make a different to the request itself. It's just header information. I'm just

Re: Upcoming changes to HTML5 template ads in AdWords API

Hello Philo, It's not at the manager account level. It's at the client ad account level. I can totally see that would be tedious. I'm asking the owner of the form now if it's a possibility to pass in multiple accounts at a time to make your life easier. I'm crossing my fingers that it's

Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Hi Sebastian, I made my API request EXACTLY match yours against your account, and I get different results. I have seen this phenomenon before, and it does happen on occasion, but it tends to balance itself out after a bit. So, when these numbers are calculated, they are calculated not at a

Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Hi Sebastian, I had that set as my amount in the UI. For some reason, my UI defaulted it to that, so my guess is perhaps it defaulted to 10 SEK for you, too. Yes, you did the conversion correctly. I compared the UI with passing 10 SEK to passing in the same to the API. So, I changed it to

Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Hi Sebastian, You totally did understand. You got it. I actually have the impression range coming back closer to the actual numbers when I ran it today for your account. Note that I set the max CPC to same as the default in the UI for your currency. I made sure the UI had the same when I was

Re: ~3x discrepancy between TrafficEstimatorService and Keyword Planner (Not using a test account)

Hello Sebastian, I'm jumping in here because I've worked quite a bit with these services before. They are a bit funky sometimes. I'm going to have to give you a bit of background to explain what's going on. As you've noticed, our UI has changed recently for our product. Also, we're bringing a

Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

Greetings, My apologies for not responding sooner, folks. I was working on getting to the bottom of this. There was a change that was rolled out sooner than expected. We are in the process of rolling it back, and you should see this error stop within the next couple of hours. In the process of

Re: Expression Rule User List Error

Hello Danny, I do understand that you told me that you can create a Custom Intent in that account. However, the request ID you sent me and the error you sent me are tied to a request to create a Custom Intent failed. I was only debugging exactly what you sent me. Now, i'm guessing you may have

Re: Expression Rule User List Error

Hello Danny, I think there may be a bit confusion here in what I explained, so let me take a set back here to explain. Your error is not happening in the second step that you're explaining here. Your error is happening even before you create the criterion. When you first create your

Re: Ad errors in russian language

Hello Vladimir, It's been a couple of months, so I'm going to answer privately to verify that all the details have stayed the same. Cheers, Nadine, AdWords API Team On Monday, July 9, 2018 at 3:53:43 AM UTC-4, Vladimir Tatarsky wrote: > > Hi guys, we're still experiencing this problem. > > --

Re: Expression Rule User List Error

Hi Danny, I'm back from the holidays! Woohoo! Thank you for letting me get the chance to take a break, and thank you for sending me the request ID. That makes it s much easier for me. So, here's your request and response that I've found on our servers for that request ID. You should

Re: Expression Rule User List Error

Hello Danny, Could you please send me the *requestId* that comes back with your request? You should see it in your SOAP XML logs, and it would look similar to the one in this example . It's much easier to find the

Re: Expression Rule User List Error

Hi Danny, My apologies for the delay. At first it looked like in your post that you had solved the issue. I just re-read it, and I can see that you're still trying to get this figured out. So, I searched through our logs for your request and your response. I found the reason why you're having

Re: Retrieving search volume data problem

Hello All, Unfortunately, it was decided not to do this in the current AdWords API. However, I'm sure you've heard about the new Google Ads API that is currently in beta. We'll take this one under consideration when designing the new API, so it

Re: Expression Rule User List Error

Hello Danny, That first error that you have with the REQUIRED is actually coming from CustomAffinityService. This is when you are creating your audience. It's saying that a name is

Re: Expression Rule User List Error

Hello Danny, There was a new service introduced in v201806 called CustomAffinityService . If you already have custom audiences in your account, then you'll see them there. You can use the ID from those.

Re: Batch Job Canceled with no reason

Hello, We've been continuing to try to make things a bit better over the weekend for batch jobs. Hopefully, you saw over the weekend that things improved. If you find that you have more than one job still having issues today, could you send over a few job numbers from today? It could be

Re: Can't add new acount with php examples (ManagedCustomerServiceError.NOT_AUTHORIZED)

Hello, My apologies for the delay. We've just come back from a holiday weekend in the US. This is one of those cases where you would need to already have an account manager here at Google. If you have an account manager, then you would ask that account manager to request if you could be added

Re: Can't add new acount with php examples (ManagedCustomerServiceError.NOT_AUTHORIZED)

Hello Everyone of the Community, I'm just following up here in case anyone bumps into this. We took this offline and figured this out. If you hit this error, it means that you may be trying to use a whitelisted feature. The inviteeEmail

Re: Batch Job Canceled with no reason

Greetings! Is this repeatedly happening, or did this just happen the other day? The reason I ask is because on the 22nd and the 23rd, we had some latency issues in batch job service that caused some long-running jobs to cancel. It looks like this job may have been one of them. Could you please

Re: UAC support for conversions?

Hi Ian, Unfortunately, that API is different enough that my team is unable to be of much help. I know this may sound odd to you, but it would be like me trying to give advice on the Maps API. I could guess because code is code, but it wouldn't be much help. I'll start a private thread with you

Re: Issues with BatchJobService - jobs remain stuck

Hi Thorsten, You are correct. I do see an anomaly in our batch job processing where the time to process has spiked for a number of people. Thank you for giving us a heads-up! It started May 21st. I can see that it's getting better, so the processing should be speeding up. I'm working with a

Re: Issues with BatchJobService - jobs remain stuck

Hello Vlad, I took a look at your job. It looks like it took 4 hours to complete, but it did finally complete. There was a bit of a load balancing glitch on our batch jobs that is currently clearing up, so your batch jobs should be getting faster again. Best, Nadine, AdWords API Team On

Re: Can ads disappear after they have been removed?

Hi Zweitze, As always, it's nice to hear from you! I hope you are doing well. You've given me the present of yet another strange puzzle. I wasn't aware that ads could just disappear. Like you, I'm only aware of other entities that could be removed permanently, but I didn't think ads were one

Re: INVALID_USER_INTEREST error for Affinity Audience and In Market Audience Options Returned from ConstantDataService.getUserInterestCriterion

Hi Daniel, Unfortunately, no. That's the part we're working on. I'm in the process of looking for a temporary workaround in the meantime, but it's tricky to find a good format or a good place to put it. Cheers, Nadine, AdWords API Team On Wednesday, May 2, 2018 at 6:56:12 PM UTC-4,

Re: INVALID_USER_INTEREST error for Affinity Audience and In Market Audience Options Returned from ConstantDataService.getUserInterestCriterion

Hello Daniel, Some criterion are only valid for certain campaign types. The ConstantDataService does not currently have the ability to convey the compatibility of each of these with certain kinds of campaigns. We are in the process of trying to figure out a solution for that. It looks like

Re: Value for userInterestParentId field when adding audience

Hello Gary, This method is a little different than most methods you may be familiar with. What you need to write is similar to this example where we show how to use the

Re: Value for userInterestParentId field when adding audience

Hello Gary, Please use a userInterestTaxonomyType of *BRAND*. I just ran it myself to double-check. That will get you the list that you need. Take care, Nadine, AdWords API Team On Monday, April 23, 2018 at 4:57:19 PM UTC-4, Gary Jiang wrote: > > I see. So which type should I pass for

Re: Value for userInterestParentId field when adding audience

Hi Gary, I admit that error is pretty unclear. Yes, you are totally right. You do need to pass in a type. Regards, Nadine, AdWords API Team On Monday, April 23, 2018 at 2:49:48 PM UTC-4, Gary Jiang wrote: > > INFO:googleads.common:2018-04-23 18:06:04,555 SOAP response: > >