Sorry, is there a way to avoid this problem ?
Chirag eReportz 在 2024年1月31日 星期三晚上7:35:41 [UTC+8] 的信中寫道：
> This is a long standing issue.
> This will occur only when account setup is in progress.
>
>
> On Wed, Jan 31, 2024 at 11:52 AM Shawn Hsiao
> wrote:
>
>> Hi,
>>
>> I had encountered the
Hi,
Thank you for getting back to us.
I would suggest you to try setting customer.status = 'ENABLED' and make an API
call again. To investigate your issue further, could you please provide us with
uncropped UI screenshot where account setup shows in progress and the complete
API request and
This is a long standing issue.
This will occur only when account setup is in progress.
On Wed, Jan 31, 2024 at 11:52 AM Shawn Hsiao
wrote:
> Hi,
>
> I had encountered the same issue, set customer.status = 'ENABLED' solved
> the issue.
>
> On Wednesday, January 31, 2024 at 5:53:10 AM UTC+8
Hi,
I had encountered the same issue, set customer.status = 'ENABLED' solved
the issue.
On Wednesday, January 31, 2024 at 5:53:10 AM UTC+8 Google Ads API Forum
Advisor wrote:
> Hi,
>
> Thank you for getting back to us.
>
> To better understand your concerns, could you please provide us with
中寫道：
> Hi,
>
> Thank you for getting back to us.
>
> Upon checking the provided logs, it appears that you are encountering a
> CUSTOMER_NOT_ENABLED
> <https://developers.google.com/google-ads/api/docs/best-practices/common-errors?hl=en#authorizationerror>
> error,
&g
In my API query, I'm using the filter:
WHERE customer_client.status = 'ENABLED'
But I still get:
authorization_error: CUSTOMER_NOT_ENABLED
message: "The customer account can\'t be accessed because it is not yet
enabled or has been deactivated."
Is that the correct filter? Or
Hi,
The CUSTOMER_NOT_ENABLED indicates that you are performing API requests to
customers that are either inactive or cancelled. You will first need to ensure
that the accounts are active, and this article also provides steps on how to
reactivate the said accounts.
However, since you also
Hi Team.
In the last couple of hours we're encountering a massive failures from
Google Ads API with CUSTOMER_NOT_ENABLED response. These customers worked
perfectly until 7:00 AM aprx. UTC.
These are the responses we get for lot's of customers:
{
"error": {
"code": 403,
&q
Hi Rten,
Thank you for reaching out to the Google Ads API support team.
To investigate the issue further, could you please provide the complete request
and response logs, with the request-id?
If you haven't yet, logging can be enabled by navigating to the Client
libraries > Your client
query) .setCustomerId(Long.toString(customerId)) .build());*
Even though we are using Enabled status , still i am seeing
CUSTOMER_NOT_ENABLED error
```
errors {
error_code {
authorization_error: CUSTOMER_NOT_ENABLED
}
message: "The customer can\'t be used because it isn\'t enabled.&quo
Hi,
Could you elaborate on what you meant by data refresh policy? In addition,
regarding your cancelled account, could you confirm if what you also meant is
that you are still able to retrieve data?
Also, so our team can take a closer look, could you share your complete request
and response
Hi,
Thank you for raising this concern to the Google Ads API team.
Moving forward to your concern, it seems that you've encountered the
CUSTOMER_NOT_ENABLED error. With this, kindly note that it is not possible to
make API requests against canceled / not enabled accounts unless you
when i use googleAdsApi.GoogleAdsServiceClient to get client_customer_list
will throw exceptions.
The details are as follows:
com.google.ads.googleads.v8.errors.GoogleAdsException: errors {
error_code {
authorization_error: CUSTOMER_NOT_ENABLED
}
message: "The customer can\'t be
May I know the data refresh policy? Our account is cancel 12 hours again
but we still can download the account with status equals to ENABLED.
On Monday, February 28, 2022 at 1:01:44 AM UTC-8 adsapi wrote:
> Hello Rita,
>
> Thank you for reaching out to us.
>
> As previously mentioned by my
Hi Rita,
Thanks for reaching out to the Google Ads API Forum.
Upon checking the logs you’ve provided with us, it appears that you’ve
encountered the CUSTOMER_NOT_ENABLED error. The CUSTOMER_NOT_ENABLED error
indicates that the customer ID specified in your API request could be either
inactive
Hello Rita,
Thank you for reaching out to us.
As previously mentioned by my colleague (Peter), starting API version 10, you
can now retrieve the following details below:
Added Customer.status and CustomerClient.status, whose type is CustomerStatus,
to show the status of the account.
How did you manage?
On Wednesday, February 23, 2022 at 11:41:50 AM UTC+1 ian.ca...@idhl.co.uk
wrote:
> Great news. Works well. Thanks for update. Thanks for listening.
>
> On Wednesday, 23 February 2022 at 08:23:18 UTC adsapi wrote:
>
>> Hi everyone,
>>
>> This is to confirm that the below
ot;
}
Fault: errors {
error_code {
authorization_error: CUSTOMER_NOT_ENABLED
}
message: "The customer can\'t be used because it isn\'t enabled."
}
request_id: "FWYpqK--Bku_y89pw6lAsg"
[2022-02-25 08:42:50,064 - WARNING] Request made: ClientCustomerId:
6779690595, Host: google
e underlying accounts it manages:
> https://developers.google.com/google-ads/api/rest/reference/rest/v10/customers.googleAds/searchStream
>
> If that second request returns `CUSTOMER_NOT_ENABLED` ignore it and move
> along to the next "accessible customer".
>
> Hope this helps!
>
/searchStream
If that second request returns `CUSTOMER_NOT_ENABLED` ignore it and move
along to the next "accessible customer".
Hope this helps!
On Tuesday, 22 February 2022 at 17:51:26 UTC+1 mraso...@gmail.com wrote:
> Has anyone found a solution?
>
> On Wednesday, February 9, 202
Has anyone found a solution?
On Wednesday, February 9, 2022 at 2:18:11 AM UTC-8 adsapi wrote:
> Hi,
>
> Thanks for commenting on this thread.
>
> Unfortunately, we don't have any updates regarding that feature request in
> order to support in the API. In the meantime, you may use Ads UI as a
Having the same issue. I would be great if the API handled this more
gracefully or if the query filtered out inactive ad account
On Thursday, February 3, 2022 at 2:36:29 AM UTC-6 adsapi wrote:
> Hello Ian,
>
> Thanks for getting back to us.
>
> As previously mentioned by Anthony, a feature
nt.client_customer,
> customer_client.level, customer_client.hidden FROM customer_client
>
>
>
> On Saturday, 29 June 2019 01:18:11 UTC+5:30, adsapiforumadvisor wrote:
>>
>> Hi Team,
>>
>> Thank you for contacting support. The error "CUSTOMER_NOT_ENABLED&qu
Hi Oksana,
Thank you for providing more details to your concern.
Upon checking the account where you want to retrieve the report, I can see that
it's setup is not complete yet. With this, I would suggest to complete setting
up of that account and retry the API report again.
As for your
Hi Peter,
Thanks for responding, I've just sent debugging info in private message.
However it might be not worth to check that details as I'm interested in
general adswer:
The problem is I see Failure:
{"errors":[{"errorCode":{"authorizationError":&q
Hi Oksana,
Thank you for reaching out and for providing these details.
However, in order for our team to investigate further the cause of the
CUSTOMER_NOT_ENABLED error, could you also provide the complete request and
response logs, with the request-id?
If you haven't yet, logging can
r does not have permission
Failure:
{"errors":[{"errorCode":{"authorizationError":"CUSTOMER_NOT_ENABLED"},"message":"The
customer can't be used because it isn't
enabled."}],"requestId":"Pn8ta2UONRLjpkCqgIPQtA"}
A
response says my account is not enabled, I just
skip this account.
On Friday, August 27, 2021 at 8:34:36 PM UTC+8 Pniel Abramovich wrote:
> Hi Guys,
>
> geting CUSTOMER_NOT_ENABLED
>
>
>
> the complete error message
>
>
>
> com.google.ads.googleads.v6.
Hi Pniel,
I'm Kevin from the Google Ads API team. I'll try my best to assist you.
As you may already know, the CUSTOMER_NOT_ENABLED error indicates that the
customer ID specified in your API request could be either inactive or
cancelled. In order for our team to further investigate, could
Hi. can anyone help me on this??
please?
ב-יום שישי, 27 באוגוסט 2021 בשעה 17:37:12 UTC+3, Pniel Abramovich כתב/ה:
> Hi,
> please help i am getting CUSTOMER_NOT_ENABLED but i checked and i see that
> the account is active,
> please help
>
>
Hi,
please help i am getting CUSTOMER_NOT_ENABLED but i checked and i see that
the account is active,
please help
Thank you
Yair
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com
Hi Guys,
geting CUSTOMER_NOT_ENABLED
the complete error message
com.google.ads.googleads.v6.errors.GoogleAdsException: errors {
error_code {
authorization_error: CUSTOMER_NOT_ENABLED
}
message: "The customer can\'t be used because it isn\'t enabled."
}
Hello,
Yes, we are working on getting this feature added. As always, since we cannot
give any timelines, you can follow our blog for any announcements.
Regards,
Anthony
Anthony
Google Ads API Team
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Also
Hi Anthony,
This customer ids are returned through API when we call
listaccessiblecustomers api call.
If this is not giving any API response we should have option to get only
those accounts which have valid setup/active.
Thanks,
On Monday, 12 April 2021 at 23:26:04 UTC+5:30
Hello,
Unfortunately, we don't have any updates regarding that feature request.
Here is some documentation on the PARAMETERS clause for Google Ads API queries.
Regards,
Anthony
Anthony
Google Ads API Team
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I can see that *PARAMETERS include_drafts=true* I can manage but no
documentation there or what does this mean?
SELECT customer.id, customer.manager, customer.test_account,
customer.time_zone, customer.descriptive_name, customer.currency_code FROM
customer WHERE customer.test_account != TRUE
Is there any update on this?
I am still not able to get the error.
On Friday, 20 November 2020 at 21:01:53 UTC+5:30 adsapiforumadvisor wrote:
> Hi,
>
> Thanks for reaching out. Let me raise a feature request for determining
> the accounts with inactive status using Google Ads API. In the
Hi,
Thanks for reaching out. Let me raise a feature request for determining the
accounts with inactive status using Google Ads API. In the meantime, you can
follow our blog to receive updates and new releases.
Regards,
Abraham Williams
Google Ads API Team
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Hi,
No I cannot check individual account using UI.
As I have only access to API only as of now.
I am trying to do this steps
1) Get accesible accounts
2) Checking accounts under the customerId that is available in step 1
In this situation I can not go further if I found account which are
Hi,
I am afraid that you will actually encounter this error when you include an
inactive / canceled account in the API request. With this, I will suggest also
to not include inactive / canceled account in API request to avoid this error.
One way to check the status of the Google Ads account,
HI,
Is there any method available to avoid such error?
we atleast need details that we can avoid such accounts.
Thanks,
On Friday, 6 September 2019 at 20:55:09 UTC+5:30 adsapiforumadvisor wrote:
> Hi Anirudh,
>
> Unfortunately, there is no alternative query to avoid the errors for
>
Hi Yannis,
The CUSTOMER_NOT_ENABLED error indicates that the customer can't be used
because it isn't enabled. This means that the customer accounts may have been
cancelled or inactive. If you believe that these customer accounts are active
and this error should not be occurring, please provide
I am using Google Ads API in .NET and I have an MCC account with many child
accounts.
In some accounts I get this error message: CUSTOMER_NOT_ENABLED.
What does this mean?
Thank you.
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Also find us on our blog:
https
Hi Theodor,
Thanks for reaching out. Please note that you cannot make API calls against a
cancelled account. If you are making an API call against a canceled account,
the API request will fail with CUSTOMER_NOT_ENABLED error. Could you please
send the complete request and response logs
I'm trying to connect to a clients ad account using the google ads api, but
get CUSTOMER_NOT_ENABLED error. The client has assured me that the ad
account is not in draft mode, so I'm not sure what else to try to solve
this. The GAQL I'm using is: "SELECT customer_client.client_cus
Hi Anirudh,
Unfortunately, there is no alternative query to avoid the errors for
inactive/cancelled accounts when using client_customer resource via API. Let us
know if you need any additional information.
Regards,
Nikisha Patel, Google Ads API Team
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Hi Nikisha,
Without checking the status, I'm making requests to the API, this is
causing our error rate to increase. I want to avoid that. Could you suggest
a query or a method which I can use to avoid errors?
On Thursday, 15 August 2019 20:09:30 UTC+5:30, adsapiforumadvisor wrote:
>
> Hi
Hi Anirudh,
It is not possible to check the status of the account using a query via API.
Let us know if you need additional information.
Regards,
Nikisha Patel, Google Ads API Team
ref:_00D1U1174p._5001UCZyNO:ref
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Also find us on our
, customer_client.hidden FROM customer_client
On Saturday, 29 June 2019 01:18:11 UTC+5:30, adsapiforumadvisor wrote:
>
> Hi Team,
>
> Thank you for contacting support. The error "CUSTOMER_NOT_ENABLED" means
> that the account is not yet ready. Your account could be in DRAFT
Hi Team,
You need to manually complete your account set up through Google Ads UI and
then make the API calls. Once your account is set up, you will successfully be
able to make calls to API. Let us know if this helps.
Regards,
Nikisha Patel, Google Ads API Team
ref:_00D1U1174p._5001UCZyNO:ref
So, it means that you have to make the set up manually?
El viernes, 28 de junio de 2019, 21:48:11 (UTC+2), adsapiforumadvisor
escribió:
>
> Hi Team,
>
> Thank you for contacting support. The error "CUSTOMER_NOT_ENABLED" means
> that the account is not yet ready. Your
Hi Team,
Thank you for contacting support. The error "CUSTOMER_NOT_ENABLED" means that
the account is not yet ready. Your account could be in DRAFT state. You cannot
make calls to the API against an account that is not set up. You should be able
to make API calls once you finish set
leads.v1.errors.GoogleAdsFailure\u0012
<http://nCtype.googleapis.com/google.ads.googleads.v1.errors.GoogleAdsFailure%5Cu0012><\n:\n\u0002H\u0018\u00124The
customer can't be used because it isn't enabled.",
"request-id": "qQFoBtBELVA2yZuOY8dEvA"
}
Fa
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