Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi David,

Glad that you were able to figure out the problem. Let us know if you need 
any further assistance.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[David Miguel Antunes]

Hi Dhanya,

Thank you, I've found the cause for this problem in the meanwhile.

Kind regards!
David


On Fri, 12 Oct 2018 at 18:56, 'Dhanya Sundararaju (AdWords API Team)' via
AdWords API and Google Ads API Forum  wrote:

> Hi David,
>
> Yes, please reply back with your client customer id and complete SOAP logs
> including Request id, so that I can check further.
>
> Regards,
> Dhanya, AdWords API Team
>
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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi David,

Yes, please reply back with your client customer id and complete SOAP logs 
including Request id, so that I can check further.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[David Antunes]

Hi,

I'm also experiencing the same issue - should I also send the SOAP logs to 
you Dhanya?

Many thanks!
David

On Tuesday, August 14, 2018 at 9:20:00 AM UTC+1, Oksana Sulyma wrote:
>
> Replied, thanks!
>
> On Monday, August 13, 2018 at 6:42:06 PM UTC+3, Dhanya Sundararaju 
> (AdWords API Team) wrote:
>>
>> Hi Oksana,
>>
>> You can *reply privately to author. *Please do include details 
>> like emailid used for making the API call, complete SOAP logs including 
>> request and response and also what accounts you expect to see in the 
>> response.
>>
>> Regards,
>> Dhanya, AdWords API Team
>>
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Oksana Sulyma]

Replied, thanks!

On Monday, August 13, 2018 at 6:42:06 PM UTC+3, Dhanya Sundararaju (AdWords 
API Team) wrote:
>
> Hi Oksana,
>
> You can *reply privately to author. *Please do include details 
> like emailid used for making the API call, complete SOAP logs including 
> request and response and also what accounts you expect to see in the 
> response.
>
> Regards,
> Dhanya, AdWords API Team
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Oksana,

You can *reply privately to author. *Please do include details like emailid 
used for making the API call, complete SOAP logs including request and 
response and also what accounts you expect to see in the response.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Oksana Sulyma]

Hi guys,
We experience similar issue, I had separate topic on it, but it was marked 
as duplicated and I get redirected here. 
I'm ready to provide again details on the error we get. Whom can I send 
this provate information? 
Thanks,
Oksana

On Wednesday, June 6, 2018 at 5:36:09 PM UTC+3, Dhanya Sundararaju (AdWords 
API Team) wrote:
>
> Hi Ivan,
>
> Could you please reply back with the emailid used for making the API call, 
> complete SOAP logs including request and response and also what accounts 
> you expect to see in the response, so that I can troubleshoot further? You 
> may opt to *reply privately to author*.
>
> Regards,
> Dhanya, AdWords API Team
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Ivan,

Could you please reply back with the emailid used for making the API call, 
complete SOAP logs including request and response and also what accounts 
you expect to see in the response, so that I can troubleshoot further? You 
may opt to *reply privately to author*.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Timm Janssen]

Hi Dhanya,

I can confirm the issue seems to be fixed.

Thanks,
Timm

On Tuesday, June 5, 2018 at 9:59:10 PM UTC+2, Dhanya Sundararaju (AdWords 
API Team) wrote:
>
> Hi all,
>
> The issue has been fixed. Could you please retry and let me know if you 
> still get errors when pulling up active accounts?
>
> Regards,
> Dhanya, AdWords API Team
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Ivan Petrov]

I also have similar situation. Perfectly fine MCC, probably a few inactive 
customers inside, but then CustomerService getCustomers() not working 
without specifying id. Same problem. How we are supposed to retrieve all 
customers in such a case?



вторник, 29 май 2018 г., 11:31:18 UTC+2, Timm Janssen написа:
>
> Occurs when fetching all customers for our MCC. There are only a few 
> customers which are in fact not active.
> Here's our request:
>
> 
> https://adwords.google.com/api/adwords/mcm/v201802; xmlns:ns1="
> http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance; xmlns:tns="
> https://adwords.google.com/api/adwords/mcm/v201802; xmlns:SOAP-ENV="
> http://schemas.xmlsoap.org/soap/envelope/;>
>   
>  
> https://adwords.google.com/api/adwords/cm/v201802;>XX
> 
> https://adwords.google.com/api/adwords/cm/v201802;>Our App (AwApi-Python, 
> googleads/10.1.0, Python/2.7.12)
> https://adwords.google.com/api/adwords/cm/v201802;>false
> 
> https://adwords.google.com/api/adwords/cm/v201802;>false
> 
>  
>   
>   
>  
>   
> 
>
> How are we supposed to retrieve all customers in such a case?
>
> The same applies to other methods like 
> ReportDefinitionService.getReportFields where we can set clientCustomerId 
> with 
> the top MCC's ID as a workaround. However this is not possible for the case 
> mentioned above.
>
> Thanks,
> Timm
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi all,

The issue has been fixed. Could you please retry and let me know if you 
still get errors when pulling up active accounts?

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi all,

Thanks for the details. We are looking into it and will post on this thread 
once we have any updates.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Alon Diamant]

We are also affected by this issue, indeed, calling 
CustomerService.getCustomers() without setting a clientCustomerId.
Replying to receive updates.

On Monday, June 4, 2018 at 9:41:19 PM UTC+3, Dhanya Sundararaju (AdWords 
API Team) wrote:
>
> Hi Timm,
>
> Thank you for the details. We are looking into this issue and will post on 
> this thread as soon as we have an update.
>
> Regards,
> Dhanya, AdWords API Team
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Timm,

Thank you for the details. We are looking into this issue and will post on 
this thread as soon as we have an update.

Regards,
Dhanya, AdWords API Team

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Timm Janssen]

HI,

just replied privately, however this seems to be connected 
with 
https://groups.google.com/forum/?utm_medium=email_source=footer#!topic/adwords-api/v2bkyJiT62E
 
(got the same error message before bumping the API version to v201802)

Thanks
Timm

On Tuesday, May 29, 2018 at 9:17:13 PM UTC+2, Dhanya Sundararaju (AdWords 
API Team) wrote:
>
> Hi Timm,
>
> If you are trying to get the list of customers to which your OAuth has 
> access, then you can use the CustomerService.getCustomers() 
> 
>  without 
> setting a clientcustomerid. Else, if you are trying to get the list of 
> customers under a MCC, then you will need to set the clientcustomerid as 
> the MCC id, and then do a ManagedCustomerService.get 
> ().
>  
> When you do a check on your access against a client customer id that is not 
> active, you will get the error AuthorizationError.CUSTOMER_NOT_ACTIVE. In 
> order to troubleshoot further, could you please reply back with the 
> complete SOAP logs including request and response with data NOT redacted? 
> You may opt to *reply privately to author*.
>
> Regards,
> Dhanya, AdWords API Team
>

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Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

['Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Timm,

If you are trying to get the list of customers to which your OAuth has 
access, then you can use the CustomerService.getCustomers() 

 without 
setting a clientcustomerid. Else, if you are trying to get the list of 
customers under a MCC, then you will need to set the clientcustomerid as 
the MCC id, and then do a ManagedCustomerService.get 
().
 
When you do a check on your access against a client customer id that is not 
active, you will get the error AuthorizationError.CUSTOMER_NOT_ACTIVE. In 
order to troubleshoot further, could you please reply back with the 
complete SOAP logs including request and response with data NOT redacted? 
You may opt to *reply privately to author*.

Regards,
Dhanya, AdWords API Team

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CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

[Timm Janssen]

Occurs when fetching all customers for our MCC. There are only a few 
customers which are in fact not active.
Here's our request:


https://adwords.google.com/api/adwords/mcm/v201802; xmlns:ns1=
"http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsi=
"http://www.w3.org/2001/XMLSchema-instance; xmlns:tns=
"https://adwords.google.com/api/adwords/mcm/v201802; xmlns:SOAP-ENV=
"http://schemas.xmlsoap.org/soap/envelope/;>
  
 
https://adwords.google.com/api/adwords/cm/v201802;>XX

https://adwords.google.com/api/adwords/cm/v201802;>Our App (AwApi-Python, 
googleads/10.1.0, Python/2.7.12)
https://adwords.google.com/api/adwords/cm/v201802;>false
https://adwords.google.com/api/adwords/cm/v201802;>false

 
  
  
 
  


How are we supposed to retrieve all customers in such a case?

The same applies to other methods like 
ReportDefinitionService.getReportFields where we can set clientCustomerId with 
the top MCC's ID as a workaround. However this is not possible for the case 
mentioned above.

Thanks,
Timm

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