Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi David, Glad that you were able to figure out the problem. Let us know if you need any further assistance. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Dhanya, Thank you, I've found the cause for this problem in the meanwhile. Kind regards! David On Fri, 12 Oct 2018 at 18:56, 'Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum wrote: > Hi David, > > Yes, please reply back with your client customer id and

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi David, Yes, please reply back with your client customer id and complete SOAP logs including Request id, so that I can check further. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi, I'm also experiencing the same issue - should I also send the SOAP logs to you Dhanya? Many thanks! David On Tuesday, August 14, 2018 at 9:20:00 AM UTC+1, Oksana Sulyma wrote: > > Replied, thanks! > > On Monday, August 13, 2018 at 6:42:06 PM UTC+3, Dhanya Sundararaju > (AdWords API Team)

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Replied, thanks! On Monday, August 13, 2018 at 6:42:06 PM UTC+3, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi Oksana, > > You can *reply privately to author. *Please do include details > like emailid used for making the API call, complete SOAP logs including > request and response and

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Oksana, You can *reply privately to author. *Please do include details like emailid used for making the API call, complete SOAP logs including request and response and also what accounts you expect to see in the response. Regards, Dhanya, AdWords API Team -- --

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi guys, We experience similar issue, I had separate topic on it, but it was marked as duplicated and I get redirected here. I'm ready to provide again details on the error we get. Whom can I send this provate information? Thanks, Oksana On Wednesday, June 6, 2018 at 5:36:09 PM UTC+3, Dhanya

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Ivan, Could you please reply back with the emailid used for making the API call, complete SOAP logs including request and response and also what accounts you expect to see in the response, so that I can troubleshoot further? You may opt to *reply privately to author*. Regards, Dhanya,

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Dhanya, I can confirm the issue seems to be fixed. Thanks, Timm On Tuesday, June 5, 2018 at 9:59:10 PM UTC+2, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi all, > > The issue has been fixed. Could you please retry and let me know if you > still get errors when pulling up active

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

I also have similar situation. Perfectly fine MCC, probably a few inactive customers inside, but then CustomerService getCustomers() not working without specifying id. Same problem. How we are supposed to retrieve all customers in such a case? вторник, 29 май 2018 г., 11:31:18 UTC+2, Timm

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi all, The issue has been fixed. Could you please retry and let me know if you still get errors when pulling up active accounts? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi all, Thanks for the details. We are looking into it and will post on this thread once we have any updates. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

We are also affected by this issue, indeed, calling CustomerService.getCustomers() without setting a clientCustomerId. Replying to receive updates. On Monday, June 4, 2018 at 9:41:19 PM UTC+3, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi Timm, > > Thank you for the details. We are

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Timm, Thank you for the details. We are looking into this issue and will post on this thread as soon as we have an update. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

HI, just replied privately, however this seems to be connected with https://groups.google.com/forum/?utm_medium=email_source=footer#!topic/adwords-api/v2bkyJiT62E (got the same error message before bumping the API version to v201802) Thanks Timm On Tuesday, May 29, 2018 at 9:17:13 PM UTC+2,

Re: CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Hi Timm, If you are trying to get the list of customers to which your OAuth has access, then you can use the CustomerService.getCustomers() without setting a clientcustomerid. Else, if you are

CustomerService.getCustomers returns AuthorizationError.CUSTOMER_NOT_ACTIVE

Occurs when fetching all customers for our MCC. There are only a few customers which are in fact not active. Here's our request: https://adwords.google.com/api/adwords/mcm/v201802; xmlns:ns1= "http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsi= "http://www.w3.org/2001/XMLSchema-instance;