Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

[Aaron Lozier]

Nadine - thank you so much for your efforts in resolving this issue. My 
team and my clients thank you!

On Monday, September 19, 2016 at 8:26:53 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Greetings AdWordsians,
>
> We found the root cause. You should no longer be seeing this issue. If 
> you're still seeing this error, please click *Reply privately to author* 
> in the forum, and send me the details. Thanks again for being so helpful in 
> helping us figure out what was happening.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Monday, September 19, 2016 at 4:31:09 PM UTC-4, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Greetings Everyone,
>>
>> Thanks for providing all the information! We're taking a look into it. 
>> I'll get back to you as soon as we've figured out what's going on.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Monday, September 19, 2016 at 6:54:23 AM UTC-4, Ketaki wrote:
>>>
>>> Hi Anthony,
>>>
>>> I have sent you the SOAP request privately. Now we are getting this 
>>> issue intermittently on local machine.
>>>
>>> The exception occurs when calling "getCustomers" on the CustomerService 
>>> object.
>>>
>>> Regards,
>>> Ketaki.
>>>
>>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/f0958035-a572-4df2-abfd-15230ffb1402%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Greetings AdWordsians,

We found the root cause. You should no longer be seeing this issue. If 
you're still seeing this error, please click *Reply privately to author* in 
the forum, and send me the details. Thanks again for being so helpful in 
helping us figure out what was happening.

Thanks,
Nadine, AdWords API Team

On Monday, September 19, 2016 at 4:31:09 PM UTC-4, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Greetings Everyone,
>
> Thanks for providing all the information! We're taking a look into it. 
> I'll get back to you as soon as we've figured out what's going on.
>
> Best,
> Nadine, AdWords API Team
>
> On Monday, September 19, 2016 at 6:54:23 AM UTC-4, Ketaki wrote:
>>
>> Hi Anthony,
>>
>> I have sent you the SOAP request privately. Now we are getting this issue 
>> intermittently on local machine.
>>
>> The exception occurs when calling "getCustomers" on the CustomerService 
>> object.
>>
>> Regards,
>> Ketaki.
>>
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/55ce3463-768e-468c-985c-b5222fec9526%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

['Nadine Sundquist (AdWords API Team)' via AdWords API Forum]

Greetings Everyone,

Thanks for providing all the information! We're taking a look into it. I'll 
get back to you as soon as we've figured out what's going on.

Best,
Nadine, AdWords API Team

On Monday, September 19, 2016 at 6:54:23 AM UTC-4, Ketaki wrote:
>
> Hi Anthony,
>
> I have sent you the SOAP request privately. Now we are getting this issue 
> intermittently on local machine.
>
> The exception occurs when calling "getCustomers" on the CustomerService 
> object.
>
> Regards,
> Ketaki.
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/9c01c561-868a-436e-92ea-db5522c7099f%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

[Ketaki]

Hi Anthony,

I have sent you the SOAP request privately. Now we are getting this issue 
intermittently on local machine.

The exception occurs when calling "getCustomers" on the CustomerService 
object.

Regards,
Ketaki.

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/26506a86-f286-4759-b648-e5e1602b5a5e%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

[Aaron Lozier]

Done.

Here's the tricky part: the log files aren't generated when this failure 
occurs. I have attached the log files of a successful request/response, 
which occured immediately after one of the exceptions was thrown. Again, it 
seemed totally random, but I only had to try the request about 5 times 
before I got the response.

The exception occurs when calling "getCustomers" on the CustomerService 
object.

On Friday, September 16, 2016 at 1:25:40 PM UTC-5, Anthony Madrigal wrote:
>
> Hi Aaron,
>
> If you have any SOAP logs with this error, could you please send them to 
> me so we can see why this is happening? Please do so using *reply 
> privately to author.*
>
> Thanks,
> Anthony
> AdWords API Team
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/1b478173-b137-4cde-9108-5e3f616bf77f%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

['Anthony Madrigal' via AdWords API Forum]

Hi Aaron,

If you have any SOAP logs with this error, could you please send them to me 
so we can see why this is happening? Please do so using *reply privately to 
author.*

Thanks,
Anthony
AdWords API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/ecad3b5d-53d5-4d02-bf71-952ea95ab7c2%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

[Aaron Lozier]

We are also seeing the CustomerError.UNKNOWN problem, which is beginning to 
occur very frequently on our reporting software. In almost every case 
re-sending the exact same request results in a successful response.

On Friday, September 16, 2016 at 10:37:06 AM UTC-5, Anthony Madrigal wrote:
> Hi Ketaki,
> 
> 
> The TEMPORARY error occurs when there is a server error. Unfortunately, there 
> is no way to pinpoint exactly what the UNKNOWN error was caused from without 
> the SOAP request.
> 
> 
> Regards,
> Anthony
> AdWords API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/cccdf0aa-5ec8-48ef-b905-10fc98b3eb10%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

['Anthony Madrigal' via AdWords API Forum]

Hi Ketaki,

The TEMPORARY 

 error 
occurs when there is a server error. Unfortunately, there is no way to 
pinpoint exactly what the UNKNOWN error was caused from without the SOAP 
request.

Regards,
Anthony
AdWords API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/4836560c-c3b6-4cda-b5d2-a8311086a192%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

[Ketaki]

Hi Anthony,

We are getting this issue intermittently only on server machine and not 
from local machine. Also we haven't logged the SOAP request. So it is hard 
for us to get the same SOAP request which is giving error.

Can you please give exact cause of *CustomerError.TEMPORARY* and 
*CustomerError.UNKNOWN 
*errors? We haven't found this in documentation.

Thanks & Regards,
Ketaki

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/195d555d-ce22-4aa0-93f8-0ca0dbb17419%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

['Anthony Madrigal' via AdWords API Forum]

Hi Ketaki,

If you could please provide me with some SOAP requests and responses where 
this error is coming up via *reply privately to author*, we can check why 
these failures are occurring.

Thanks,
Anthony
AdWords API Team

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscr...@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
--- 
You received this message because you are subscribed to the Google Groups 
"AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to adwords-api+unsubscr...@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit 
https://groups.google.com/d/msgid/adwords-api/ded98c8b-8db3-4eb4-a633-5e75747431fc%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.