Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Rc B]

thanks Nadine for checking this one. 
we'll confirm that we're reaching the 9K total spent and if we don't - 
we'll use the whitelist or the AMP solution.  


On Thursday, 25 July 2019 18:41:16 UTC+3, adsapiforumadvisor wrote:
>
> Hello Everyone,
>
> If you're working with *HTML5 Template Ads (419)*, and you start seeing 
> *USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE*, then please refer to this blog 
> post 
> 
>  on 
> your next steps. We decided to give everyone some extra time through the 
> shopping season last year to update their code and their accounts. We are 
> now enforcing the error that as was mentioned in that blog post from 2018. 
> Please follow the instructions in the blog post. If you're having 
> difficulty migrating, feel free to reach out on a new thread.
>
> Thanks,
> Nadine Sundquist, Google Ads API Team
>
> ref:_00D1U1174p._5001UEGBaG:ref

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RE: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Google Ads API Forum Advisor Prod]

Hello Everyone,

If you're working with HTML5 Template Ads (419), and you start seeing 
USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE, then please refer to this blog post on 
your next steps. We decided to give everyone some extra time through the 
shopping season last year to update their code and their accounts. We are now 
enforcing the error that as was mentioned in that blog post from 2018. Please 
follow the instructions in the blog post. If you're having difficulty 
migrating, feel free to reach out on a new thread.

Thanks,
Nadine Sundquist, Google Ads API Team
ref:_00D1U1174p._5001UEGBaG:ref

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Paul]

We are dealing with the exact same issue. Our code has been working for 
about a year, and we just started seeing this error whenever we try to push 
an HTML5 ad. 

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Paul]

We are dealing with the exact same issue. Our code has been working for 
about a year, and we just started seeing this error whenever we try to push 
an HTML5 ad. 

On Tuesday, July 23, 2019 at 3:23:48 PM UTC-5, Rc B wrote:
>
> Hi,
>
> I'm getting the following error when deploying media bundle ad:
>
> { "Message": "An error has occurred.", "ExceptionMessage": 
> "AdWordsApiException: 
> Exception of type 'Google.Api.Ads.AdWords.Lib.AdWordsApiException' was 
> thrown. \r\n\r\nThe user does not have permissions to create a template ad 
> for the given template.. (Error: 
> AdError.USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE, FieldPath: 
> operations[0].operand.ad.templateId, Trigger: 419)\r\n\r\n", "
> ExceptionType": "Google.Api.Ads.AdWords.Lib.AdWordsApiException", "
> StackTrace": "\r\nServer stack trace: \r\n at 
> Google.Api.Ads.Common.Lib.SoapFaultInspector`1.AfterReceiveReply(Message& 
> reply, Object correlationState)\r\n at 
> System.ServiceModel.Dispatcher.ImmutableClientRuntime.AfterReceiveReply(ProxyRpc&
>  
> rpc)\r\n at 
> System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime 
> operation, ProxyRpc& rpc)\r\n at 
> System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean 
> oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, 
> TimeSpan timeout)\r\n at 
> System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage
>  
> methodCall, ProxyOperationRuntime operation)\r\n at 
> System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage 
> message)\r\n\r\nException rethrown at [0]: \r\n at 
> System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage 
> reqMsg, IMessage retMsg)\r\n at 
> System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& 
> msgData, Int32 type)\r\n at 
> Google.Api.Ads.AdWords.v201809.AdGroupAdServiceInterface.mutate(mutateRequest 
> request)\r\n at 
> Google.Api.Ads.AdWords.v201809.AdGroupAdService.mutate(AdGroupAdOperation[] 
> operations)\r\n at 
> GoogleAdwordsAPI.GoogleAdwordsProxy.CreateHTMLTemplateAd(HTMLTemplateAdDetails
>  
> Details)\r\n at 
> PropertySuiteAPI.Controllers.HomeController.UploadCustomHTML5Ad(String 
> propertyId, Int32 width, Int32 height, String ResourceURI)\r\n at 
> PropertySuiteAPI.Controllers.HomeController.ApproveCustomPropertyAd(String 
> propertyId, ApprovePropertyAdRequest request)\r\n at lambda_method(Closure 
> , Object , Object[] )\r\n at 
> System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.b__9(Object
>  
> instance, Object[] methodParameters)\r\n at 
> System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext
>  
> controllerContext, IDictionary`2 arguments, CancellationToken 
> cancellationToken)\r\n--- End of stack trace from previous location where 
> exception was thrown ---\r\n at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
>  
> task)\r\n at 
> System.Web.Http.Controllers.ApiControllerActionInvoker.d__0.MoveNext()\r\n---
>  
> End of stack trace from previous location where exception was thrown 
> ---\r\n at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
>  
> task)\r\n at 
> System.Web.Http.Controllers.ActionFilterResult.d__2.MoveNext()\r\n---
>  
> End of stack trace from previous location where exception was thrown 
> ---\r\n at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
>  
> task)\r\n at 
> System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()\r\n---
>  
> End of stack trace from previous location where exception was thrown 
> ---\r\n at 
> System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n at 
> System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task
>  
> task)\r\n at 
> System.Web.Http.Dispatcher.HttpControllerDispatcher.d__1.MoveNext()"
>  
> }
>
> The docs state: "The user does not have permissions to create a template 
> ad for the given template."
> I haven't seen this error before and I use the very same code for a couple 
> of years without any problems.
>
>
> 
>
> code snippet:
> var service = 
> (AdGroupAdService)this.user.GetService(AdWordsService.v201809.AdGroupAdService);
>
> var templateAd = new TemplateAd()
> {
> name = Details.Name,
> templateId = 419,
> finalUrls = new string[] { Details.URL },
> displayUrl = Details.URL,
> dimensions = new Dimensions() {
> width = Details.Width,
>   

RE: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Google Ads API Forum Advisor Prod]

Hi,

So I can have a closer look, could you provide the complete SOAP request and 
response logs that were generated when the error occurred? You may reply via 
Reply privately to author option. If you haven't enabled the SOAP logging yet, 
you may refer to the readMe section of the respective client library for 
instructions on how to do it.

Additionally, since you mentioned that you have used the same code over the 
years to create the said ads (template 419), could you also confirm if you have 
indeed been whitelisted way back or have already met the requirements as 
mentioned in this blog post?

Regards,
Ejay
Google Ads API Team
ref:_00D1U1174p._5001UEGBaG:ref

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

['Nadine Sundquist (AdWords API Team)' via AdWords API and Google Ads API Forum]

Greetings,

My apologies for not responding sooner, folks. I was working on getting to 
the bottom of this. There was a change that was rolled out sooner than 
expected. We are in the process of rolling it back, and you should see this 
error stop within the next couple of hours. In the process of investigating 
this I found out there will be some minor changes happening with HTML5 
template ads in the future, so please be on the lookout on our blog 
 for any upcoming changes. You can 
also subscribe to AdWords API Announcements 
, which 
gets our blog posts as well.

Cheers,
Nadine, AdWords API Team

On Tuesday, July 17, 2018 at 4:08:32 AM UTC-4, btourtell...@wordstream.com 
wrote:
>
> Did anything come of this yet? We have been experience the same issue 
> since 11-July around 230PM EDT
>
> On Thursday, July 12, 2018 at 1:32:08 AM UTC-4, Luis Xander Talag (AdWords 
> API Team) wrote:
>>
>> Hi Philo,
>>
>> To better investigate this, could you provide the complete SOAP request 
>> and response logs when you encountered the error as well as your 
>> clientCustomerId? Please reply via *Reply privately to author*.
>>
>> Thanks and regards,
>> Luis
>> AdWords API Team
>>
>

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[btourtellott]

Did anything come of this yet? We have been experience the same issue since 
11-July around 230PM EDT

On Thursday, July 12, 2018 at 1:32:08 AM UTC-4, Luis Xander Talag (AdWords 
API Team) wrote:
>
> Hi Philo,
>
> To better investigate this, could you provide the complete SOAP request 
> and response logs when you encountered the error as well as your 
> clientCustomerId? Please reply via *Reply privately to author*.
>
> Thanks and regards,
> Luis
> AdWords API Team
>

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Herb Brittner]

It looks like any HTML 5 ad we try to create after upgrading to the latest 
API also fails with this same message. Looking forward to seeing the 
resolution here.

On Monday, July 16, 2018 at 3:23:41 PM UTC-4, Philo wrote:
>
> Is it possible this is related to 
> https://ads-developers.googleblog.com/2018/07/upgrade-to-gmail-ads-from-gmail.html
>  
> ?
> This is the error we've been getting but the ID is different: 419
>
> On Thursday, 12 July 2018 07:32:08 UTC+2, Luis Xander Talag (AdWords API 
> Team) wrote:
>>
>> Hi Philo,
>>
>> To better investigate this, could you provide the complete SOAP request 
>> and response logs when you encountered the error as well as your 
>> clientCustomerId? Please reply via *Reply privately to author*.
>>
>> Thanks and regards,
>> Luis
>> AdWords API Team
>>
>

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

[Philo]

Is it possible this is related 
to 
https://ads-developers.googleblog.com/2018/07/upgrade-to-gmail-ads-from-gmail.html
 
?
This is the error we've been getting but the ID is different: 419

On Thursday, 12 July 2018 07:32:08 UTC+2, Luis Xander Talag (AdWords API 
Team) wrote:
>
> Hi Philo,
>
> To better investigate this, could you provide the complete SOAP request 
> and response logs when you encountered the error as well as your 
> clientCustomerId? Please reply via *Reply privately to author*.
>
> Thanks and regards,
> Luis
> AdWords API Team
>

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Philo,

To better investigate this, could you provide the complete SOAP request and 
response logs when you encountered the error as well as your 
clientCustomerId? Please reply via *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE on a TestAccount

[Kevin Winter (AdWords API Team)]

Hi Cristi,
  It appears that this ad template has been deprecated (to prevent it being 
created anymore).  We'll be updating the documentation to reflect this.

- Kevin Winter
AdWords API Team

On Wednesday, February 13, 2013 5:04:28 PM UTC-5, Kevin Winter (AdWords API 
Team) wrote:

 Hi Cristi,
   We're looking into whether we can expose this for test accounts.

 - Kevin Winter
 AdWords API Team

 On Friday, February 8, 2013 11:06:00 AM UTC-5, Cristi Mihailescu wrote:

 Hello,

 I'm using v201209 .NET Client Libraries with the ClientId 186-121-2518 ( 
 which is a Test Account ).

 The publishing of basic TextAds and ImageAds went ok, but when I try to 
 create a TemplateAd ( templateId = 190, Image Search Ad ),
 the sevice responds with: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE
 ( The user does not have permissions to create a template ad for the 
 given template. )

 This is a limitation for a TestAccount, or I'm doing something wrong?

 Thank you.
 Cristi



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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE on a TestAccount

[cristi mihailescu]

Hi Kevin,

I see, this templateId ( = 190 ) is now obsolete. 

This means we cannot publish an Ad that contains both Image  Text using 
the API, right? 

Thank you.
Cristi

miercuri, 20 februarie 2013, 16:02:52 UTC+2, Kevin Winter (AdWords API 
Team) a scris:

 Hi Cristi,
   It appears that this ad template has been deprecated (to prevent it 
 being created anymore).  We'll be updating the documentation to reflect 
 this.

 - Kevin Winter
 AdWords API Team

 On Wednesday, February 13, 2013 5:04:28 PM UTC-5, Kevin Winter (AdWords 
 API Team) wrote:

 Hi Cristi,
   We're looking into whether we can expose this for test accounts.

 - Kevin Winter
 AdWords API Team

 On Friday, February 8, 2013 11:06:00 AM UTC-5, Cristi Mihailescu wrote:

 Hello,

 I'm using v201209 .NET Client Libraries with the ClientId 186-121-2518 ( 
 which is a Test Account ).

 The publishing of basic TextAds and ImageAds went ok, but when I try to 
 create a TemplateAd ( templateId = 190, Image Search Ad ),
 the sevice responds with: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE
 ( The user does not have permissions to create a template ad for the 
 given template. )

 This is a limitation for a TestAccount, or I'm doing something wrong?

 Thank you.
 Cristi



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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE on a TestAccount

[Kevin Winter (AdWords API Team)]

Hi Cristi,
  Not with this template, no.  According to the description A template to 
create a search ad specifically for Google Images that includes both text 
and an image. and the fact that I can't find any other documentation on 
it, I'm assuming the format of advertising on google images has been 
deprecated and removed from the UI as well.

- Kevin Winter
AdWords API Team

On Wednesday, February 20, 2013 2:52:37 PM UTC-5, cristi mihailescu wrote:

 Hi Kevin,

 I see, this templateId ( = 190 ) is now obsolete. 

 This means we cannot publish an Ad that contains both Image  Text using 
 the API, right? 

 Thank you.
 Cristi

 miercuri, 20 februarie 2013, 16:02:52 UTC+2, Kevin Winter (AdWords API 
 Team) a scris:

 Hi Cristi,
   It appears that this ad template has been deprecated (to prevent it 
 being created anymore).  We'll be updating the documentation to reflect 
 this.

 - Kevin Winter
 AdWords API Team

 On Wednesday, February 13, 2013 5:04:28 PM UTC-5, Kevin Winter (AdWords 
 API Team) wrote:

 Hi Cristi,
   We're looking into whether we can expose this for test accounts.

 - Kevin Winter
 AdWords API Team

 On Friday, February 8, 2013 11:06:00 AM UTC-5, Cristi Mihailescu wrote:

 Hello,

 I'm using v201209 .NET Client Libraries with the ClientId 186-121-2518 ( 
 which is a Test Account ).

 The publishing of basic TextAds and ImageAds went ok, but when I try to 
 create a TemplateAd ( templateId = 190, Image Search Ad ),
 the sevice responds with: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE
 ( The user does not have permissions to create a template ad for the 
 given template. )

 This is a limitation for a TestAccount, or I'm doing something wrong?

 Thank you.
 Cristi



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Re: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE on a TestAccount

[Kevin Winter (AdWords API Team)]

Hi Cristi,
  We're looking into whether we can expose this for test accounts.

- Kevin Winter
AdWords API Team

On Friday, February 8, 2013 11:06:00 AM UTC-5, Cristi Mihailescu wrote:

 Hello,

 I'm using v201209 .NET Client Libraries with the ClientId 186-121-2518 ( 
 which is a Test Account ).

 The publishing of basic TextAds and ImageAds went ok, but when I try to 
 create a TemplateAd ( templateId = 190, Image Search Ad ),
 the sevice responds with: USER_DOES_NOT_HAVE_ACCESS_TO_TEMPLATE
 ( The user does not have permissions to create a template ad for the given 
 template. )

 This is a limitation for a TestAccount, or I'm doing something wrong?

 Thank you.
 Cristi


-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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