Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Nadine - thank you so much for your efforts in resolving this issue. My team and my clients thank you! On Monday, September 19, 2016 at 8:26:53 PM UTC-5, Nadine Sundquist (AdWords API Team) wrote: > > Greetings AdWordsians, > > We found the root cause. You should no longer be seeing this issue.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Greetings AdWordsians, We found the root cause. You should no longer be seeing this issue. If you're still seeing this error, please click *Reply privately to author* in the forum, and send me the details. Thanks again for being so helpful in helping us figure out what was happening. Thanks,

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Greetings Everyone, Thanks for providing all the information! We're taking a look into it. I'll get back to you as soon as we've figured out what's going on. Best, Nadine, AdWords API Team On Monday, September 19, 2016 at 6:54:23 AM UTC-4, Ketaki wrote: > > Hi Anthony, > > I have sent you the

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Hi Anthony, I have sent you the SOAP request privately. Now we are getting this issue intermittently on local machine. The exception occurs when calling "getCustomers" on the CustomerService object. Regards, Ketaki. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Done. Here's the tricky part: the log files aren't generated when this failure occurs. I have attached the log files of a successful request/response, which occured immediately after one of the exceptions was thrown. Again, it seemed totally random, but I only had to try the request about 5

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Hi Aaron, If you have any SOAP logs with this error, could you please send them to me so we can see why this is happening? Please do so using *reply privately to author.* Thanks, Anthony AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

We are also seeing the CustomerError.UNKNOWN problem, which is beginning to occur very frequently on our reporting software. In almost every case re-sending the exact same request results in a successful response. On Friday, September 16, 2016 at 10:37:06 AM UTC-5, Anthony Madrigal wrote: > Hi

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Hi Ketaki, The TEMPORARY error occurs when there is a server error. Unfortunately, there is no way to pinpoint exactly what the UNKNOWN error was caused from without the SOAP request.

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Hi Anthony, We are getting this issue intermittently only on server machine and not from local machine. Also we haven't logged the SOAP request. So it is hard for us to get the same SOAP request which is giving error. Can you please give exact cause of *CustomerError.TEMPORARY* and

Re: Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

Hi Ketaki, If you could please provide me with some SOAP requests and responses where this error is coming up via *reply privately to author*, we can check why these failures are occurring. Thanks, Anthony AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us

Receiving CustomerError.TEMPORARY and CustomerError.UNKNOWN failures

>From today morning, we are getting intermittent API errors - *CustomerError.TEMPORARY* and *CustomerError.UNKNOWN* Same was working till wednesday. Is there any change happened from API? We are using latest i.e.V201607 of adwords. Regards, Ketaki. -- --